fix(aihr): align fallback scoring with BRD dimensions
This commit is contained in:
+24
-20
@@ -717,18 +717,19 @@ public class AihrPracticeSeedService {
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}
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private PracticeResult seedPracticeResult(ActiveSession activeSession, ScenarioSeed scenario) {
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int compliance = scoreValue(scenario.scores(), "合规", scenario.total());
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int communication = scoreValue(scenario.scores(), "沟通", scenario.total());
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int emotion = scoreValue(scenario.scores(), "情绪", scenario.total());
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int marketing = scoreValue(scenario.scores(), "营销", scenario.total());
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Integer response = responseTimelinessScore(activeSession);
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int taskCompletion = scoreValue(scenario.scores(), "任务完成度", scenario.total());
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int standardization = scoreValue(scenario.scores(), "话术规范性", taskCompletion);
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int emotion = scoreValue(scenario.scores(), "情绪管理能力", scenario.total());
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int marketing = scoreValue(scenario.scores(), "增值转化潜力", scenario.total());
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Integer response = scoreValue(scenario.scores(), "响应时效");
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response = response == null ? responseTimelinessScore(activeSession) : response;
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int total = response == null
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? scenario.total()
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: weightedPracticeScore(compliance, average(compliance, communication), emotion, response, marketing);
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: weightedPracticeScore(taskCompletion, standardization, emotion, response, marketing);
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return new PracticeResult(
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total,
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brdDimensions(compliance, average(compliance, communication), emotion, response, marketing),
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scenario.rewrite(), scenario.summary(), compliance, communication, compliance, response,
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brdDimensions(taskCompletion, standardization, emotion, response, marketing),
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scenario.rewrite(), scenario.summary(), standardization, standardization, taskCompletion, response,
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averageResponseLatencyMs(activeSession)
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);
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}
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@@ -3957,10 +3958,11 @@ public class AihrPracticeSeedService {
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private List<DimensionResponse> defaultScores(String scenarioCode) {
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boolean feeScenario = !isBlank(scenarioCode) && scenarioCode.contains("fee");
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return List.of(
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new DimensionResponse("合规", feeScenario ? 82 : 84, "SOP关键点覆盖"),
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new DimensionResponse("沟通", 84, "承诺与表达清晰度"),
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new DimensionResponse("情绪", 82, "安抚与承接能力"),
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new DimensionResponse("营销", feeScenario ? 80 : 76, "政策解释与办理引导")
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new DimensionResponse("任务完成度", feeScenario ? 82 : 84, "SOP关键点覆盖；训练回退代理"),
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new DimensionResponse("话术规范性", 84, "承诺与表达清晰度；训练回退代理"),
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new DimensionResponse("情绪管理能力", 82, "安抚与承接能力；训练回退代理"),
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new DimensionResponse("响应时效", "待采集", "无真实回合耗时证据时不回填"),
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new DimensionResponse("增值转化潜力", feeScenario ? 80 : 76, "政策解释与办理引导；训练回退代理")
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);
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}
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@@ -3998,10 +4000,11 @@ public class AihrPracticeSeedService {
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)
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),
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List.of(
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new DimensionResponse("合规", 84, "有升级路径"),
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new DimensionResponse("沟通", 88, "承诺清楚"),
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new DimensionResponse("情绪", 82, "先承接诉求"),
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new DimensionResponse("错题", "1条", "补费用争议")
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new DimensionResponse("任务完成度", 84, "有升级路径；训练回退代理"),
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new DimensionResponse("话术规范性", 86, "承诺清楚；训练回退代理"),
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new DimensionResponse("情绪管理能力", 82, "先承接诉求"),
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new DimensionResponse("响应时效", "待采集", "无真实回合耗时证据时不回填"),
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new DimensionResponse("增值转化潜力", 76, "训练回退代理")
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),
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86,
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"建议表达为：“我先确认责任人和到场时间，10 分钟内回复您；如果今天无法完成，我同步主管给您替代方案和下一次反馈时间。”",
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@@ -4032,10 +4035,11 @@ public class AihrPracticeSeedService {
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)
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),
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List.of(
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new DimensionResponse("合规", 80, "复核明确"),
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new DimensionResponse("沟通", 83, "拆分得当"),
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new DimensionResponse("情绪", 78, "安抚一般"),
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new DimensionResponse("错题", "2条", "补开场安抚")
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new DimensionResponse("任务完成度", 80, "复核明确；训练回退代理"),
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new DimensionResponse("话术规范性", 82, "拆分得当；训练回退代理"),
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new DimensionResponse("情绪管理能力", 78, "安抚一般"),
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new DimensionResponse("响应时效", "待采集", "无真实回合耗时证据时不回填"),
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new DimensionResponse("增值转化潜力", 80, "训练回退代理")
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),
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81,
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"建议先承接情绪：“您觉得服务不到位，我先把问题负责跟到底。”再说明缴费和整改并行，最后给出主管复核与反馈时间。",
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+15
@@ -2,6 +2,7 @@ package org.dromara.aihr.service;
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import com.fasterxml.jackson.databind.ObjectMapper;
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import org.dromara.aihr.domain.AihrPracticeDto.CompetencyResponse;
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import org.dromara.aihr.domain.AihrPracticeDto.DimensionResponse;
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import org.dromara.aihr.domain.AihrPracticeDto.FinishRequest;
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import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentRequest;
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import org.dromara.aihr.domain.AihrPracticeDto.ReviewAdviceRequest;
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@@ -131,6 +132,20 @@ public class AihrPracticeSeedServiceTest {
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assertTrue(result.isEmpty());
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}
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@Test
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@SuppressWarnings("unchecked")
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public void seedFallbackScoresUseBrdFiveDimensions() throws Exception {
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AihrPracticeSeedService service = new AihrPracticeSeedService(new ObjectMapper(), null, null, null);
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Method method = AihrPracticeSeedService.class.getDeclaredMethod("defaultScores", String.class);
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method.setAccessible(true);
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List<DimensionResponse> scores = (List<DimensionResponse>) method.invoke(service, "fee-collection");
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assertEquals(List.of("任务完成度", "话术规范性", "情绪管理能力", "响应时效", "增值转化潜力"),
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scores.stream().map(DimensionResponse::label).toList());
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assertEquals("待采集", scores.get(3).value());
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}
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@Test
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public void supervisorAssignmentSourceIsServerOwned() throws Exception {
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String source = Files.readString(Path.of("src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java"));
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@@ -293,4 +293,5 @@
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- 2026-07-14 最新线上只读复核：生产根站、`/h5/` 和 `/prod-api/auth/tenant/list` 均返回 `200`；线上仍加载管理端 `assets/index-CJZ3Ax3Z.js`（SHA-256 `8b9278a26ccb760abce489b12a20b221748c64d4c4153613d2511777bb9677bc`）与 H5 `assets/index-D4-NrEpb.js`（SHA-256 `ab15bfd17cabe58e2f34b0ac61ee198a837128ed85dc6bb0ddf77bc3e22dcd9c`），本地最新提交 `e0da5f0a` 尚未发布；本轮未执行生产同步、后端重启或业务数据写入。
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- 2026-07-14 BRD 4.4 入职日期数据链路补齐：组织快照初始化 DDL、外部组织同步和旧库懒迁移现在统一保存 `hire_date`，每日三题在存在该字段但记录缺日期时仍只允许本地 `dev/local` 的显式训练次数兼容回退，生产不会用训练次数推断新员工；新增 MySQL 8 版本迁移与严格预检字段/身份门禁。未写入试点业务数据，正式环境仍需外部组织同步实际提供入职日期并执行迁移。
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- 2026-07-14 BRD 4.5.1 五维评分规则数据对齐：对练 `/finish`、复盘、校准和画像代码已补齐任务完成度、话术规范性、情绪管理能力、响应时效、增值转化潜力五项；本轮同步 reset SQL、运行时 seed fallback 和现有生活顾问 Rubric 迁移为 40%/25%/20%/10%/5%，严格预检新增五维 Rubric 数量与权重和检查。任务完成度当前以 SOP 执行/问题推进代理，响应时效当前以陪练回合响应耗时代理；工单闭环率、首解率、正式首响/处理周期仍待业务系统与 HR 确认，未把代理指标宣称为正式绩效口径。迁移只改评分规则结构，不写训练、校准或 SOP 业务样本。
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- 2026-07-14 BRD 4.5.1 回退路径一致性修复：数据库异常或演示回退时，后端 seed 和管理端本地场景此前仍可能返回旧四维/错题卡；现统一返回 BRD 五维，缺少真实回合耗时的响应时效明确为“待采集”，不使用旧错题字段冒充评估维度。新增运行时回归测试与 `demo-check` marker，未修改业务数据。
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- 2026-07-14 BRD 最新线上只读复核：生产根站与 `/h5/` 返回 `200`，线上仍加载管理端 `assets/index-CJZ3Ax3Z.js` 与 H5 `assets/index-D4-NrEpb.js`；当前本地提交 `94d483d3` 构建资源分别为 `assets/index-Cv2wI9UI.js`（SHA-256 `cd6e3eab4a684141ccd64617dcde4d99030c9c13f7da618c11e1709c04f244a0`）和 `assets/index-Dq7sfWZP.js`（SHA-256 `f8499e5f261cc06d02de275e285e4a7c946dd6ef54fd29b3a1c0bc7a9a689c3d`）。本轮只读核验，未执行生产静态资源同步、后端重启或业务数据写入；五维修复仍未被证明在线上生效。
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@@ -414,10 +414,11 @@ const fallbackScenarios: ScenarioSeed[] = [
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}
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],
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scores: [
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{ label: '合规', value: 84, note: '有升级路径' },
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{ label: '沟通', value: 88, note: '承诺清楚' },
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{ label: '情绪', value: 82, note: '先承接诉求' },
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{ label: '错题', value: '1条', note: '补费用争议' }
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{ label: '任务完成度', value: 84, note: '有升级路径；训练回退代理' },
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{ label: '话术规范性', value: 86, note: '承诺清楚；训练回退代理' },
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{ label: '情绪管理能力', value: 82, note: '先承接诉求' },
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{ label: '响应时效', value: '待采集', note: '无真实回合耗时证据时不回填' },
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{ label: '增值转化潜力', value: 76, note: '训练回退代理' }
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],
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total: 86,
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rewrite: '建议表达为：“我先确认责任人和到场时间，10 分钟内回复您；如果今天无法完成，我同步主管给您替代方案和下一次反馈时间。”',
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@@ -446,10 +447,11 @@ const fallbackScenarios: ScenarioSeed[] = [
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}
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],
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scores: [
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{ label: '合规', value: 80, note: '复核明确' },
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{ label: '沟通', value: 83, note: '拆分得当' },
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{ label: '情绪', value: 78, note: '安抚一般' },
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{ label: '错题', value: '2条', note: '补开场安抚' }
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{ label: '任务完成度', value: 80, note: '复核明确；训练回退代理' },
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{ label: '话术规范性', value: 82, note: '拆分得当；训练回退代理' },
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{ label: '情绪管理能力', value: 78, note: '安抚一般' },
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{ label: '响应时效', value: '待采集', note: '无真实回合耗时证据时不回填' },
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{ label: '增值转化潜力', value: 80, note: '训练回退代理' }
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],
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total: 81,
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rewrite: '建议先承接情绪：“您觉得服务不到位，我先把问题负责跟到底。”再说明缴费和整改并行，最后给出主管复核与反馈时间。',
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@@ -497,6 +497,8 @@ contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/control
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contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "mobileCompletedCount"
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contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "任务完成度"
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contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "响应时效"
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contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "new DimensionResponse(\"响应时效\", \"待采集\""
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contains frontend/src/views/train/practice.vue "label: '任务完成度'"
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contains backend/script/sql/aihr_practice_mysql8.sql "task_completion"
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contains backend/script/sql/update/aihr_20260714_practice_five_dimensions_mysql8.sql "aihr_brd_rubric_codes"
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contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrPracticeDto.java "MistakeAggregateResponse"
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