feat(aihr): close phase two practice pilot gates

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrMobileController.java

@@ -2,15 +2,27 @@ package org.dromara.aihr.controller;
 
 import cn.dev33.satoken.annotation.SaIgnore;
 import lombok.RequiredArgsConstructor;
+import org.dromara.aihr.domain.AihrPracticeDto.AnnotationResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.CompetencyResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAlertResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PromotionEvidenceResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.RecordResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ReviewAdviceRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.ReviewDetailResponse;
 import org.dromara.aihr.domain.vo.AihrMobileDto.HomeResponse;
 import org.dromara.aihr.service.AihrMobileSeedService;
 import org.dromara.common.core.domain.R;
+import org.dromara.common.core.domain.model.LoginUser;
+import org.dromara.common.core.enums.UserType;
+import org.dromara.common.satoken.utils.LoginHelper;
 import org.springframework.web.bind.annotation.GetMapping;
 import org.springframework.web.bind.annotation.PathVariable;
 import org.springframework.web.bind.annotation.PostMapping;
+import org.springframework.web.bind.annotation.RequestBody;
 import org.springframework.web.bind.annotation.RequestParam;
 import org.springframework.web.bind.annotation.RequestMapping;
 import org.springframework.web.bind.annotation.RestController;
@@ -22,7 +34,6 @@ import java.util.Map;
 /**
  * Mobile H5 home APIs.
  */
-@SaIgnore
 @RequiredArgsConstructor
 @RestController
 @RequestMapping("/api/aihr/mobile")
@@ -30,6 +41,7 @@ public class AihrMobileController {
 
     private final AihrMobileSeedService mobileSeedService;
 
+    @SaIgnore
     @GetMapping("/home/{role}")
     public R<HomeResponse> home(@PathVariable String role) {
         return R.ok(mobileSeedService.home(role));
@@ -37,7 +49,7 @@ public class AihrMobileController {
 
     @GetMapping("/practice/history")
     public R<List<RecordResponse>> practiceHistory(@RequestParam(required = false) String extPartyId) {
-        return R.ok(mobileSeedService.practiceHistory(extPartyId));
+        return R.ok(mobileSeedService.practiceHistory(ownMobileExtPartyId(extPartyId)));
     }
 
     @GetMapping("/practice/reviews")
@@ -52,13 +64,61 @@ public class AihrMobileController {
     }
 
     @PostMapping("/practice/reviews/{id}/reviewed")
-    public R<Void> markReviewed(@PathVariable Long id) {
-        return mobileSeedService.markReviewed(id) ? R.ok() : R.fail("复盘记录不存在");
+    public R<Void> markReviewed(@PathVariable Long id, @RequestBody(required = false) ReviewAdviceRequest request) {
+        return mobileSeedService.markReviewed(id, request) ? R.ok() : R.fail("复盘记录不存在");
     }
 
     @GetMapping("/profile")
     public R<CompetencyResponse> profile(@RequestParam(required = false) String extPartyId) {
-        return R.ok(mobileSeedService.profile(extPartyId));
+        return R.ok(mobileSeedService.profile(ownMobileExtPartyId(extPartyId)));
+    }
+
+    @GetMapping("/profile/promotion-evidence")
+    public R<PromotionEvidenceResponse> promotionEvidence(@RequestParam(required = false) String extPartyId) {
+        return R.ok(mobileSeedService.promotionEvidence(ownMobileExtPartyId(extPartyId)));
+    }
+
+    @GetMapping("/practice/alerts")
+    public R<List<PracticeAlertResponse>> practiceAlerts() {
+        return R.ok(mobileSeedService.practiceAlerts());
+    }
+
+    @GetMapping("/practice/assignments")
+    public R<List<PracticeAssignmentResponse>> practiceAssignments(@RequestParam(required = false) String extPartyId) {
+        return R.ok(mobileSeedService.practiceAssignments(scopedAssignmentExtPartyId(extPartyId)));
+    }
+
+    @PostMapping("/practice/assignments")
+    public R<PracticeAssignmentResponse> createPracticeAssignment(@RequestBody PracticeAssignmentRequest request) {
+        return R.ok(mobileSeedService.createPracticeAssignment(request));
+    }
+
+    @PostMapping("/practice/assignments/{id}/answer")
+    public R<DailyDrillAnswerResponse> answerDailyDrill(@PathVariable Long id, @RequestBody(required = false) DailyDrillAnswerRequest request) {
+        DailyDrillAnswerResponse response = mobileSeedService.answerDailyDrill(id, request, ownMobileExtPartyId(null));
+        return response == null ? R.fail("每日三题不存在") : R.ok(response);
+    }
+
+    private static String ownMobileExtPartyId(String requested) {
+        String username = currentAppUsername();
+        return username.isBlank() ? requested : username;
+    }
+
+    private static String scopedAssignmentExtPartyId(String requested) {
+        if (requested == null || requested.isBlank()) {
+            // ponytail: supervisor H5 keeps team-scope listing until mobile roles exist.
+            return requested;
+        }
+        return ownMobileExtPartyId(requested);
+    }
+
+    private static String currentAppUsername() {
+        LoginUser loginUser = LoginHelper.getLoginUser();
+        if (loginUser == null || !UserType.APP_USER.getUserType().equals(loginUser.getUserType())) {
+            return "";
+        }
+        String username = loginUser.getUsername();
+        return username == null ? "" : username.trim();
     }
 
     private static Map<String, Object> reviewDetailPayload(ReviewDetailResponse detail) {
@@ -73,6 +133,8 @@ public class AihrMobileController {
         data.put("summary", detail.summary());
         data.put("mentorRewrite", detail.mentorRewrite());
         data.put("aiComment", detail.aiComment());
+        data.put("reviewAdvice", detail.reviewAdvice());
+        data.put("incentivePoint", detail.incentivePoint());
         data.put("scoreItems", detail.scoreItems().stream().map(item -> Map.of(
             "label", item.label(),
             "value", item.value(),
@@ -81,8 +143,20 @@ public class AihrMobileController {
         data.put("dialogue", detail.dialogue().stream().map(turn -> Map.of(
             "role", turn.role(),
             "label", turn.label(),
-            "text", turn.text()
+            "text", turn.text(),
+            "audioUrl", turn.audioUrl()
         )).toList());
+        data.put("annotations", detail.annotations().stream().map(AihrMobileController::annotationPayload).toList());
         return data;
     }
+
+    private static Map<String, Object> annotationPayload(AnnotationResponse annotation) {
+        return Map.of(
+            "turnIndex", annotation.turnIndex(),
+            "sourceText", annotation.sourceText(),
+            "issue", annotation.issue(),
+            "rewrite", annotation.rewrite(),
+            "sopPoint", annotation.sopPoint()
+        );
+    }
 }

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java

@@ -1,19 +1,43 @@
 package org.dromara.aihr.controller;
 
+import cn.dev33.satoken.annotation.SaCheckRole;
+import cn.dev33.satoken.annotation.SaMode;
 import lombok.RequiredArgsConstructor;
+import org.dromara.aihr.domain.AihrPracticeDto.AnnotationResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.AnnotationSaveRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.CalibrationRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.CalibrationResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.FinishRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.FinishResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PrepCardResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.RubricResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioEnabledRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioSaveRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.StartRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.StartResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.TurnRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.TurnResponse;
 import org.dromara.aihr.service.AihrPracticeSeedService;
+import org.dromara.common.core.constant.TenantConstants;
 import org.dromara.common.core.domain.R;
+import org.dromara.common.core.domain.model.LoginUser;
+import org.dromara.common.core.enums.UserType;
+import org.dromara.common.satoken.utils.LoginHelper;
+import org.springframework.http.HttpHeaders;
+import org.springframework.http.MediaType;
+import org.springframework.http.ResponseEntity;
+import org.springframework.web.bind.annotation.GetMapping;
+import org.springframework.web.bind.annotation.PatchMapping;
+import org.springframework.web.bind.annotation.PathVariable;
 import org.springframework.web.bind.annotation.PostMapping;
 import org.springframework.web.bind.annotation.RequestBody;
 import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.bind.annotation.RequestParam;
 import org.springframework.web.bind.annotation.RestController;
 
+import java.util.List;
+
 /**
  * 三角色对练 API。
  */
@@ -22,11 +46,55 @@ import org.springframework.web.bind.annotation.RestController;
 @RequestMapping("/api/train/practice")
 public class AihrPracticeController {
 
+    private static final String HR_OPERATOR_ROLE = "hr_operator";
+
     private final AihrPracticeSeedService practiceSeedService;
 
+    @GetMapping("/scenarios")
+    public R<List<ScenarioResponse>> scenarios(@RequestParam(required = false) String position,
+                                               @RequestParam(required = false) String scenarioType) {
+        return R.ok(practiceSeedService.scenarios(position, scenarioType));
+    }
+
+    @GetMapping("/scenarios/{id}")
+    public R<ScenarioResponse> scenario(@PathVariable String id) {
+        return R.ok(practiceSeedService.scenario(id));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PostMapping("/scenarios")
+    public R<ScenarioResponse> saveScenario(@RequestBody ScenarioSaveRequest request) {
+        return R.ok(practiceSeedService.saveScenario(request));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PatchMapping("/scenarios/{id}/enabled")
+    public R<Void> updateScenarioEnabled(@PathVariable String id, @RequestBody ScenarioEnabledRequest request) {
+        return practiceSeedService.updateScenarioEnabled(id, request) ? R.ok() : R.fail("训练场景不存在");
+    }
+
+    @GetMapping("/scenarios/{id}/prep-card")
+    public R<PrepCardResponse> prepCard(@PathVariable String id) {
+        return R.ok(practiceSeedService.prepCard(id));
+    }
+
+    @GetMapping("/rubrics")
+    public R<List<RubricResponse>> rubrics(@RequestParam(required = false) String scenarioId) {
+        return R.ok(practiceSeedService.rubrics(scenarioId));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @GetMapping("/export")
+    public ResponseEntity<String> export() {
+        return ResponseEntity.ok()
+            .header(HttpHeaders.CONTENT_DISPOSITION, "attachment; filename=aihr-practice-pilot.csv")
+            .contentType(MediaType.parseMediaType("text/csv;charset=UTF-8"))
+            .body(practiceSeedService.exportPilotCsv());
+    }
+
     @PostMapping("/start")
     public R<StartResponse> start(@RequestBody StartRequest request) {
-        return R.ok(practiceSeedService.start(request));
+        return R.ok(practiceSeedService.start(bindMobileStartIdentity(request)));
     }
 
     @PostMapping("/turn")
@@ -38,4 +106,37 @@ public class AihrPracticeController {
     public R<FinishResponse> finish(@RequestBody FinishRequest request) {
         return R.ok(practiceSeedService.finish(request));
     }
+
+    @PostMapping("/sessions/{sessionId}/annotations")
+    public R<List<AnnotationResponse>> annotations(@PathVariable String sessionId, @RequestBody(required = false) AnnotationSaveRequest request) {
+        List<AnnotationResponse> annotations = practiceSeedService.saveAnnotations(sessionId, request);
+        return annotations.isEmpty() ? R.fail("训练会话不存在") : R.ok(annotations);
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PostMapping("/sessions/{sessionId}/calibration")
+    public R<CalibrationResponse> calibration(@PathVariable String sessionId, @RequestBody(required = false) CalibrationRequest request) {
+        CalibrationResponse response = practiceSeedService.calibrate(sessionId, request);
+        return response == null ? R.fail("训练会话不存在") : R.ok(response);
+    }
+
+    private static StartRequest bindMobileStartIdentity(StartRequest request) {
+        if (request == null || !"mobile".equalsIgnoreCase(request.mode())) {
+            return request;
+        }
+        String username = currentAppUsername();
+        if (username.isBlank()) {
+            return request;
+        }
+        return new StartRequest(username, request.scenarioId(), request.mode());
+    }
+
+    private static String currentAppUsername() {
+        LoginUser loginUser = LoginHelper.getLoginUser();
+        if (loginUser == null || !UserType.APP_USER.getUserType().equals(loginUser.getUserType())) {
+            return "";
+        }
+        String username = loginUser.getUsername();
+        return username == null ? "" : username.trim();
+    }
 }

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPromptTemplateController.java

@@ -0,0 +1,53 @@
+package org.dromara.aihr.controller;
+
+import cn.dev33.satoken.annotation.SaCheckRole;
+import cn.dev33.satoken.annotation.SaMode;
+import lombok.RequiredArgsConstructor;
+import org.dromara.aihr.domain.AihrPracticeDto.PromptTemplateRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.PromptTemplateResponse;
+import org.dromara.aihr.service.AihrPracticeSeedService;
+import org.dromara.common.core.constant.TenantConstants;
+import org.dromara.common.core.domain.R;
+import org.springframework.web.bind.annotation.GetMapping;
+import org.springframework.web.bind.annotation.PathVariable;
+import org.springframework.web.bind.annotation.PostMapping;
+import org.springframework.web.bind.annotation.PutMapping;
+import org.springframework.web.bind.annotation.RequestBody;
+import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.bind.annotation.RequestParam;
+import org.springframework.web.bind.annotation.RestController;
+
+import java.util.List;
+
+/**
+ * AI HR 提示词模板 API。
+ */
+@RequiredArgsConstructor
+@RestController
+@RequestMapping("/api/aihr/prompt-templates")
+public class AihrPromptTemplateController {
+
+    private static final String HR_OPERATOR_ROLE = "hr_operator";
+
+    private final AihrPracticeSeedService practiceSeedService;
+
+    @GetMapping
+    public R<List<PromptTemplateResponse>> list(@RequestParam(required = false) String category,
+                                                @RequestParam(required = false) String code,
+                                                @RequestParam(required = false) Boolean enabled) {
+        return R.ok(practiceSeedService.promptTemplates(category, code, enabled));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PostMapping
+    public R<PromptTemplateResponse> create(@RequestBody PromptTemplateRequest request) {
+        return R.ok(practiceSeedService.savePromptTemplate(request));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PutMapping("/{id}")
+    public R<PromptTemplateResponse> update(@PathVariable Long id, @RequestBody PromptTemplateRequest request) {
+        PromptTemplateResponse response = practiceSeedService.updatePromptTemplate(id, request);
+        return response == null ? R.fail("提示词模板不存在") : R.ok(response);
+    }
+}

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSopController.java

@@ -7,6 +7,8 @@ import org.dromara.aihr.domain.AihrSopDto.LocalImportTaskResponse;
 import org.dromara.aihr.domain.AihrSopDto.ProcessingOverviewResponse;
 import org.dromara.aihr.domain.AihrSopDto.SearchRequest;
 import org.dromara.aihr.domain.AihrSopDto.SearchResponse;
+import org.dromara.aihr.domain.AihrSopDto.SopReviewRequest;
+import org.dromara.aihr.domain.AihrSopDto.SopReviewResponse;
 import org.dromara.aihr.domain.AihrSopDto.SummaryCardRequest;
 import org.dromara.aihr.domain.AihrSopDto.SummaryCardResponse;
 import org.dromara.aihr.domain.AihrSopDto.UploadEnqueueResponse;
@@ -63,6 +65,12 @@ public class AihrSopController {
         return R.ok(sopSeedService.search(request));
     }
 
+    @PostMapping("/reviews/{id}")
+    public R<SopReviewResponse> review(@PathVariable Long id, @RequestBody(required = false) SopReviewRequest request) {
+        SopReviewResponse response = sopSeedService.reviewSearch(id, request);
+        return response == null ? R.fail("SOP问答评审记录不存在") : R.ok(response);
+    }
+
     @PostMapping("/summary-card")
     public R<SummaryCardResponse> summaryCard(@RequestBody SummaryCardRequest request) {
         return R.ok(sopSeedService.summaryCard(request));

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSpeechController.java

@@ -1,11 +1,14 @@
 package org.dromara.aihr.controller;
 
 import lombok.RequiredArgsConstructor;
+import lombok.extern.slf4j.Slf4j;
 import org.dromara.aihr.domain.AihrSpeechDto.AsrResponse;
 import org.dromara.aihr.domain.AihrSpeechDto.TtsRequest;
 import org.dromara.aihr.domain.AihrSpeechDto.TtsResponse;
 import org.dromara.aihr.service.AihrSpeechService;
 import org.dromara.common.core.domain.R;
+import org.dromara.system.domain.vo.SysOssVo;
+import org.dromara.system.service.ISysOssService;
 import org.springframework.http.MediaType;
 import org.springframework.web.bind.annotation.PostMapping;
 import org.springframework.web.bind.annotation.RequestBody;
@@ -14,12 +17,16 @@ import org.springframework.web.bind.annotation.RequestPart;
 import org.springframework.web.bind.annotation.RestController;
 import org.springframework.web.multipart.MultipartFile;
 
+import java.io.File;
 import java.io.IOException;
+import java.nio.file.Files;
+import java.nio.file.Path;
 import java.util.Base64;
 
 /**
  * 对练语音 API：ASR 语音输入 + TTS 客户语音播报。未配置语音模型时返回失败，前端降级为文本。
  */
+@Slf4j
 @RequiredArgsConstructor
 @RestController
 @RequestMapping("/api/ai")
@@ -30,6 +37,7 @@ public class AihrSpeechController {
     private static final int MAX_TTS_CHARS = 300;
 
     private final AihrSpeechService speechService;
+    private final ISysOssService ossService;
 
     @PostMapping(value = "/asr", consumes = MediaType.MULTIPART_FORM_DATA_VALUE)
     public R<AsrResponse> asr(@RequestPart("file") MultipartFile file) throws IOException {
@@ -43,7 +51,10 @@ public class AihrSpeechController {
             return R.fail("音频过大（上限 5MB），请缩短录音时长");
         }
         return speechService.transcribe(file.getBytes(), file.getOriginalFilename(), file.getContentType())
-            .map(text -> R.ok(new AsrResponse(text, "openai-compatible")))
+            .map(text -> {
+                SysOssVo oss = ossService.upload(file);
+                return R.ok(new AsrResponse(text, "openai-compatible", oss.getOssId(), oss.getUrl()));
+            })
             .orElseGet(() -> R.fail("语音识别失败，请改用文字输入"));
     }
 
@@ -60,7 +71,30 @@ public class AihrSpeechController {
             text = text.substring(0, MAX_TTS_CHARS);
         }
         return speechService.synthesize(text, request == null ? null : request.voice())
-            .map(audio -> R.ok(new TtsResponse("data:audio/mp3;base64," + Base64.getEncoder().encodeToString(audio), "openai-compatible")))
+            .map(this::storeTtsAudio)
             .orElseGet(() -> R.fail("语音合成失败，已降级为文本展示"));
     }
+
+    private R<TtsResponse> storeTtsAudio(byte[] audio) {
+        String inlineAudioUrl = "data:audio/mp3;base64," + Base64.getEncoder().encodeToString(audio);
+        Path tempFile = null;
+        try {
+            tempFile = Files.createTempFile("aihr-tts-", ".mp3");
+            Files.write(tempFile, audio);
+            File file = tempFile.toFile();
+            SysOssVo oss = ossService.upload(file);
+            return R.ok(new TtsResponse(oss.getUrl(), "openai-compatible", oss.getOssId(), inlineAudioUrl));
+        } catch (Exception e) {
+            log.warn("tts audio upload failed: {}", e.getMessage());
+            return R.ok(new TtsResponse(inlineAudioUrl, "openai-compatible"));
+        } finally {
+            if (tempFile != null) {
+                try {
+                    Files.deleteIfExists(tempFile);
+                } catch (IOException e) {
+                    log.warn("delete tts temp file failed: {}", e.getMessage());
+                }
+            }
+        }
+    }
 }

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrPracticeDto.java

@@ -26,7 +26,62 @@ public final class AihrPracticeDto {
     public record PersonaResponse(String customer, String project, String strategy, String goal) {
     }
 
-    public record TurnRequest(String sessionId, Integer roundIndex, String traineeText, String traineeAudioUrl) {
+    public record ScenarioResponse(
+        String id,
+        String name,
+        String position,
+        String scenarioType,
+        String projectType,
+        Integer difficulty,
+        String customerPersona,
+        String openingText,
+        String explicitNeed,
+        String hiddenNeed,
+        String irritants,
+        String delights,
+        String sopRefs,
+        String successCriteria,
+        String strategy,
+        String goal,
+        Boolean enabled,
+        RubricResponse rubric
+    ) {
+    }
+
+    public record ScenarioSaveRequest(
+        String id,
+        String name,
+        String position,
+        String scenarioType,
+        String projectType,
+        Integer difficulty,
+        String customerPersona,
+        String openingText,
+        String explicitNeed,
+        String hiddenNeed,
+        String irritants,
+        String delights,
+        String sopRefs,
+        String successCriteria,
+        String strategy,
+        String goal,
+        Boolean enabled
+    ) {
+    }
+
+    public record ScenarioEnabledRequest(Boolean enabled) {
+    }
+
+    public record RubricResponse(String code, String name, String version, List<RubricDimensionResponse> dimensions) {
+    }
+
+    public record RubricDimensionResponse(String code, String name, Double weight, String description) {
+    }
+
+    public record PrepCardResponse(List<String> keyPoints, List<String> redLines, List<String> scripts, String promptVersion) {
+    }
+
+    public record TurnRequest(String sessionId, Integer roundIndex, String traineeText, String traineeAudioUrl, Long traineeAudioOssId) {
     }
 
     public record TurnResponse(
@@ -35,6 +90,7 @@ public final class AihrPracticeDto {
         Integer emotion,
         Integer trust,
         String coachHint,
+        Boolean redFlag,
         Integer roundIndex,
         Boolean finished
     ) {
@@ -59,7 +115,37 @@ public final class AihrPracticeDto {
     public record RecordResponse(Long id, String sessionId, String time, String trainee, String scene, Integer score, String status, String summary) {
     }
 
-    public record DialogueResponse(String role, String label, String text) {
+    public record DialogueResponse(String role, String label, String text, String audioUrl, Integer emotion, Integer trust, Boolean redFlag, String coachHint) {
+        public DialogueResponse(String role, String label, String text) {
+            this(role, label, text, "", null, null, null, "");
+        }
+
+        public DialogueResponse(String role, String label, String text, String audioUrl) {
+            this(role, label, text, audioUrl, null, null, null, "");
+        }
+    }
+
+    public record AnnotationResponse(Integer turnIndex, String sourceText, String issue, String rewrite, String sopPoint) {
+    }
+
+    public record AnnotationSaveRequest(List<AnnotationResponse> annotations) {
+    }
+
+    public record CalibrationRequest(
+        String reviewer,
+        Integer correctedTotal,
+        Integer correctedCompliance,
+        Integer correctedEmotion,
+        Integer correctedCommunication,
+        Integer correctedMarketing,
+        String reason
+    ) {
+    }
+
+    public record CalibrationResponse(Long id, String sessionId, Integer originalScore, Integer correctedScore, String reviewer, String reason, String status, String createTime) {
+    }
+
+    public record ReviewAdviceRequest(String reviewer, String advice, Integer incentivePoint, String nextScenarioId, String nextReason) {
     }
 
     public record ReviewDetailResponse(
@@ -73,11 +159,102 @@ public final class AihrPracticeDto {
         String summary,
         String mentorRewrite,
         String aiComment,
+        String reviewAdvice,
+        Integer incentivePoint,
         List<DimensionResponse> scoreItems,
-        List<DialogueResponse> dialogue
+        List<DialogueResponse> dialogue,
+        List<AnnotationResponse> annotations
     ) {
     }
 
-    public record CompetencyResponse(Integer score, Integer completed, Integer pendingReview, List<DimensionResponse> dimensions) {
+    public record CompetencyResponse(
+        Integer score,
+        Integer completed,
+        Integer pendingReview,
+        Integer trainingMinutes,
+        Integer contribution,
+        Integer assessmentScore,
+        String aiLevel,
+        List<DimensionResponse> dimensions,
+        List<GrowthStageResponse> growthPath
+    ) {
+    }
+
+    public record GrowthStageResponse(String level, Integer progress, String status, String evidence) {
+    }
+
+    public record PracticeAlertResponse(String type, String title, String desc, String severity, String extPartyId) {
+    }
+
+    public record PracticeAssignmentRequest(String extPartyId, String traineeName, String scenarioId, String scenarioName, String source, String reason) {
+    }
+
+    public record PracticeAssignmentResponse(
+        Long id,
+        String extPartyId,
+        String traineeName,
+        String scenarioId,
+        String scenarioName,
+        String source,
+        String reason,
+        String status,
+        String createTime,
+        String question,
+        String referenceAnswer,
+        String userAnswer,
+        String feedback,
+        Boolean correct
+    ) {
+    }
+
+    public record DailyDrillAnswerRequest(String answer) {
+    }
+
+    public record DailyDrillAnswerResponse(Long id, String status, Boolean correct, Integer score, String feedback, String referenceAnswer) {
+    }
+
+    public record PromptTemplateRequest(
+        String code,
+        String name,
+        String category,
+        String outputFormat,
+        String systemPrompt,
+        String template,
+        String variables,
+        String version,
+        Boolean enabled,
+        String description
+    ) {
+    }
+
+    public record PromptTemplateResponse(
+        Long id,
+        String code,
+        String name,
+        String category,
+        String outputFormat,
+        String systemPrompt,
+        String template,
+        String variables,
+        String version,
+        Boolean enabled,
+        String description,
+        String updateTime
+    ) {
+    }
+
+    public record PromotionEvidenceResponse(
+        String extPartyId,
+        String currentLevel,
+        Integer assessmentScore,
+        Integer trainingMinutes,
+        Integer contribution,
+        Integer completed,
+        Integer pendingReview,
+        List<DimensionResponse> dimensions,
+        List<RecordResponse> latestRecords,
+        List<PracticeAssignmentResponse> assignments,
+        List<String> evidenceItems
+    ) {
     }
 }

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSopDto.java

@@ -7,12 +7,18 @@ public final class AihrSopDto {
     private AihrSopDto() {
     }
 
-    public record SearchRequest(String queryText, String category, Integer limit) {
+    public record SearchRequest(String queryText, String category, String position, String source, Integer limit) {
     }
 
     public record SummaryCardRequest(String queryText, String category) {
     }
 
+    public record SopReviewRequest(Boolean usable, String reviewer, String note) {
+    }
+
+    public record SopReviewResponse(Long id, Boolean usable, String status, String reviewedAt) {
+    }
+
     public record SummaryCardResponse(String title, List<CardStep> steps, List<CardObjection> objections, List<String> scripts, List<String> reminders) {
     }
 
@@ -79,7 +85,8 @@ public final class AihrSopDto {
         List<String> training,
         List<RecordResponse> records,
         List<String> keyPoints,
-        List<String> cautions
+        List<String> cautions,
+        Long reviewId
     ) {
     }
 

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSpeechDto.java

@@ -5,12 +5,18 @@ public final class AihrSpeechDto {
     private AihrSpeechDto() {
     }
 
-    public record AsrResponse(String text, String source) {
+    public record AsrResponse(String text, String source, Long ossId, String audioUrl) {
+        public AsrResponse(String text, String source) {
+            this(text, source, null, "");
+        }
     }
 
     public record TtsRequest(String text, String voice) {
     }
 
-    public record TtsResponse(String audioUrl, String source) {
+    public record TtsResponse(String audioUrl, String source, Long ossId, String inlineAudioUrl) {
+        public TtsResponse(String audioUrl, String source) {
+            this(audioUrl, source, null, "");
+        }
     }
 }

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrMobileSeedService.java

@@ -1,7 +1,14 @@
 package org.dromara.aihr.service;
 
 import org.dromara.aihr.domain.AihrPracticeDto.CompetencyResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAlertResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PromotionEvidenceResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.RecordResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ReviewAdviceRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.ReviewDetailResponse;
 import org.dromara.aihr.domain.vo.AihrMobileDto.HomeResponse;
 import org.dromara.aihr.domain.vo.AihrMobileDto.MetricResponse;
@@ -51,13 +58,41 @@ public class AihrMobileSeedService {
     }
 
     public boolean markReviewed(Long id) {
-        return practiceSeedService.markReviewed(id);
+        return markReviewed(id, null);
+    }
+
+    public boolean markReviewed(Long id, ReviewAdviceRequest request) {
+        return practiceSeedService.markReviewed(id, request);
     }
 
     public CompetencyResponse profile(String extPartyId) {
         return practiceSeedService.competency(extPartyId);
     }
 
+    public PromotionEvidenceResponse promotionEvidence(String extPartyId) {
+        return practiceSeedService.promotionEvidence(extPartyId);
+    }
+
+    public List<PracticeAlertResponse> practiceAlerts() {
+        return practiceSeedService.alerts();
+    }
+
+    public List<PracticeAssignmentResponse> practiceAssignments(String extPartyId) {
+        return practiceSeedService.assignments(extPartyId, 10);
+    }
+
+    public PracticeAssignmentResponse createPracticeAssignment(PracticeAssignmentRequest request) {
+        return practiceSeedService.createAssignment(request);
+    }
+
+    public DailyDrillAnswerResponse answerDailyDrill(Long id, DailyDrillAnswerRequest request) {
+        return answerDailyDrill(id, request, "");
+    }
+
+    public DailyDrillAnswerResponse answerDailyDrill(Long id, DailyDrillAnswerRequest request, String extPartyId) {
+        return practiceSeedService.answerDailyDrill(id, request, extPartyId);
+    }
+
     private static String normalize(String role) {
         if (role == null) {
             return "user";

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrModelSeedService.java

@@ -14,6 +14,7 @@ import org.dromara.aihr.domain.AihrModelDto.ConfigResponse;
 import org.dromara.aihr.domain.AihrModelDto.ProviderRequest;
 import org.dromara.aihr.domain.AihrModelDto.ProviderResponse;
 import org.dromara.aihr.domain.AihrModelDto.ProviderStatusRequest;
+import org.springframework.beans.factory.annotation.Value;
 import org.springframework.dao.DataAccessException;
 import org.springframework.jdbc.core.JdbcTemplate;
 import org.springframework.stereotype.Service;
@@ -43,6 +44,15 @@ public class AihrModelSeedService {
     private final ObjectMapper objectMapper;
     private final JdbcTemplate jdbcTemplate;
 
+    @Value("${aihr.ai-runtime.enabled:${AIHR_AI_RUNTIME_ENABLED:true}}")
+    private boolean aiEnabled;
+
+    @Value("${aihr.ai-runtime.chat-enabled:${AIHR_AI_CHAT_ENABLED:true}}")
+    private boolean chatEnabled;
+
+    @Value("${aihr.ai-runtime.speech-enabled:${AIHR_AI_SPEECH_ENABLED:true}}")
+    private boolean speechEnabled;
+
     public List<ProviderResponse> providers() {
         List<ProviderResponse> rows = dbProviders();
         return rows.isEmpty() ? seedProviders() : mergeProviders(rows);
@@ -181,6 +191,18 @@ public class AihrModelSeedService {
         // 运行参数已就绪时以解析出的模型名为准：请求可能带的是 seed 占位模型名（如 gpt-4o-mini），不能透传给供应商
         String modelName = runtime.configured() || request == null || isBlank(request.model()) ? runtime.modelName() : request.model();
 
+        if (!chatAllowed()) {
+            return new ChatResponse(
+                false,
+                runtime.providerCode(),
+                modelName,
+                "AI 调用已被试点成本闸门关闭，当前返回文本兜底：先安抚业主情绪，确认事实与责任人，再承诺首次反馈时间。",
+                "cost-guard-fallback",
+                null,
+                List.of("需要恢复真实调用时设置 AIHR_AI_RUNTIME_ENABLED=true 且 AIHR_AI_CHAT_ENABLED=true。")
+            );
+        }
+
         if (!runtime.configured()) {
             return new ChatResponse(
                 false,
@@ -216,6 +238,9 @@ public class AihrModelSeedService {
      * 按类目(asr/tts)查已启用且配置齐全的语音模型运行参数，供 AihrSpeechService 使用。
      */
     public Optional<SpeechModel> speechModel(String category) {
+        if (!speechAllowed()) {
+            return Optional.empty();
+        }
         try {
             List<SpeechModel> rows = jdbcTemplate.query("""
                 select c.model_name, c.provider_code,
@@ -249,6 +274,10 @@ public class AihrModelSeedService {
      * 供其他模块(如三角色对练)复用的 chat 调用：模型未配置或调用失败返回 empty，由调用方决定兜底。
      */
     public Optional<String> tryChat(String systemPrompt, String userPrompt, double temperature) {
+        if (!chatAllowed()) {
+            // ponytail: manual cost breaker; replace with metered monthly billing guard when vendor usage data is wired.
+            return Optional.empty();
+        }
         RuntimeConfig runtime = runtimeConfig(null);
         if (!runtime.configured()) {
             return Optional.empty();
@@ -261,6 +290,14 @@ public class AihrModelSeedService {
         }
     }
 
+    private boolean chatAllowed() {
+        return aiEnabled && chatEnabled;
+    }
+
+    private boolean speechAllowed() {
+        return aiEnabled && speechEnabled;
+    }
+
     private List<ProviderResponse> dbProviders() {
         try {
             return jdbcTemplate.query("""

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeLlmService.java

@@ -38,6 +38,15 @@ public class AihrPracticeLlmService {
     ) {
     }
 
+    public record PracticeTurn(
+        String customerText,
+        int emotion,
+        int trust,
+        String coachHint,
+        boolean redFlag
+    ) {
+    }
+
     /**
      * 生成 AI 客户(业主)的下一句回应。nextBeat 为 seed 剧本中下一轮台词，作为剧情推进锚点。
      */
@@ -64,6 +73,42 @@ public class AihrPracticeLlmService {
             .filter(text -> !text.isBlank());
     }
 
+    /**
+     * 生成下一句业主回应，并让模型同步给出回合情绪、信任、红线和教练提示；解析失败由调用方回退 seed。
+     */
+    public Optional<PracticeTurn> customerTurn(
+        String personaTraits,
+        String project,
+        String goal,
+        List<DialogueResponse> dialogue,
+        String traineeText,
+        String nextBeat,
+        int defaultEmotion,
+        int defaultTrust,
+        String defaultCoachHint
+    ) {
+        String system = """
+            你只扮演物业小区业主，同时作为训练引擎给出结构化回合状态。
+            人设特征：%s
+            场景：%s
+            隐性诉求：%s
+            规则：
+            1. customerText 是业主下一句话，一句以内，不超过%d个字，口语化。
+            2. 禁止在 customerText 中提及系统、人设、评分、SOP、AI、训练。
+            3. emotion/trust 为 0-100 整数；员工承接越好 trust 越高，推责或对抗则 redFlag=true。
+            4. coachHint 给员工下一步改进建议，不超过60字。
+            5. 剧情推进方向（不要照抄原句）：%s
+            只输出 JSON，不要输出其他文字：
+            {"customerText":"","emotion":%d,"trust":%d,"coachHint":"","redFlag":false}
+            """.formatted(personaTraits, project, goal, MAX_CUSTOMER_CHARS, nextBeat, defaultEmotion, defaultTrust);
+        String user = "对话记录：\n" + renderDialogue(dialogue)
+            + "\n员工刚才说：" + traineeText
+            + "\n默认教练提示：" + defaultCoachHint
+            + "\n请输出 JSON。";
+        return modelService.tryChat(system, user, CUSTOMER_TEMPERATURE)
+            .flatMap(content -> parseTurn(content, defaultEmotion, defaultTrust, defaultCoachHint));
+    }
+
     /**
      * /finish 单 LLM 结构化评分：temperature=0 + 固定 prompt 版本 + 档位锚点 60/75/90。
      */
@@ -111,6 +156,26 @@ public class AihrPracticeLlmService {
         }
     }
 
+    private Optional<PracticeTurn> parseTurn(String content, int defaultEmotion, int defaultTrust, String defaultCoachHint) {
+        try {
+            JsonNode root = objectMapper.readTree(extractJson(content));
+            String customerText = cleanCustomerLine(root.path("customerText").asText(""));
+            if (customerText.isBlank()) {
+                return Optional.empty();
+            }
+            return Optional.of(new PracticeTurn(
+                truncateText(customerText, MAX_CUSTOMER_CHARS * 2),
+                clampScore(root.path("emotion").asInt(defaultEmotion)),
+                clampScore(root.path("trust").asInt(defaultTrust)),
+                truncateText(root.path("coachHint").asText(defaultCoachHint), 120),
+                root.path("redFlag").asBoolean(false)
+            ));
+        } catch (Exception e) {
+            log.warn("practice turn parse failed, falls back to seed: {}", e.getMessage());
+            return Optional.empty();
+        }
+    }
+
     /** 维度字段缺失时回落到 total，避免 asInt() 把缺失当 0 分落库。 */
     private static int dimension(JsonNode root, String field, int fallback) {
         JsonNode node = root.path(field);

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java

@@ -23,6 +23,8 @@ import org.dromara.aihr.domain.AihrSopDto.RecordResponse;
 import org.dromara.aihr.domain.AihrSopDto.SearchRequest;
 import org.dromara.aihr.domain.AihrSopDto.SearchResponse;
 import org.dromara.aihr.domain.AihrSopDto.SnippetResponse;
+import org.dromara.aihr.domain.AihrSopDto.SopReviewRequest;
+import org.dromara.aihr.domain.AihrSopDto.SopReviewResponse;
 import org.dromara.aihr.domain.AihrSopDto.SummaryCardRequest;
 import org.dromara.aihr.domain.AihrSopDto.SummaryCardResponse;
 import org.dromara.aihr.domain.AihrSopDto.UploadResponse;
@@ -98,6 +100,8 @@ public class AihrSopSeedService {
     private final String importRootConfig;
     private final ScheduledExecutorService scheduledExecutorService;
     private final AihrVideoService videoService;
+    private volatile boolean knowledgeGapTableReady;
+    private volatile boolean sopReviewTableReady;
 
     public AihrSopSeedService(ObjectMapper objectMapper, JdbcTemplate jdbcTemplate, ISysOssService ossService,
                               @Value("${aihr.import.root:}") String importRootConfig,
@@ -114,12 +118,15 @@ public class AihrSopSeedService {
         String requestedCategory = request == null ? "" : request.category();
         SopSeed seed = seeds.getOrDefault(requestedCategory, seeds.get("投诉处理 SOP"));
         String category = isBlank(requestedCategory) ? seed.category() : requestedCategory;
+        String position = firstNonBlank(request == null ? null : request.position(), "生活顾问");
+        String source = normalizeSearchSource(request == null ? null : request.source());
         String queryText = request == null || request.queryText() == null || request.queryText().isBlank() ? seed.question() : request.queryText();
         SearchResponse dbResponse = dbSearch(dbCategory(category), queryText, request == null ? null : request.limit());
         if (dbResponse != null && !dbResponse.snippets().isEmpty()) {
-            return dbResponse;
+            return withReviewId(dbResponse, source);
         }
-        return new SearchResponse(
+        recordKnowledgeGap(queryText, category, position, source);
+        return withReviewId(new SearchResponse(
             queryText,
             seed.category(),
             seed.answer(),
@@ -129,8 +136,30 @@ public class AihrSopSeedService {
             seed.training(),
             records(),
             List.of(),
-            List.of()
+            List.of(),
+            null
+        ), source);
+    }
+
+    public SopReviewResponse reviewSearch(Long id, SopReviewRequest request) {
+        if (id == null) {
+            return null;
+        }
+        ensureSopReviewTable();
+        int updated = jdbcTemplate.update("""
+            UPDATE aihr_sop_answer_review
+            SET usable = ?, reviewer = ?, note = ?, status = '已评审', reviewed_time = ?, update_time = ?
+            WHERE tenant_id = ? AND id = ?
+            """,
+            request != null && Boolean.TRUE.equals(request.usable()),
+            firstNonBlank(request == null ? null : request.reviewer(), "人工评审"),
+            firstNonBlank(request == null ? null : request.note(), ""),
+            Timestamp.valueOf(java.time.LocalDateTime.now()),
+            Timestamp.valueOf(java.time.LocalDateTime.now()),
+            TENANT_ID,
+            id
         );
+        return updated == 0 ? null : sopReview(id);
     }
 
     public SummaryCardResponse summaryCard(SummaryCardRequest request) {
@@ -1630,6 +1659,184 @@ public class AihrSopSeedService {
         }
     }
 
+    private void recordKnowledgeGap(String queryText, String category, String position, String source) {
+        if (isBlank(queryText)) {
+            return;
+        }
+        try {
+            ensureKnowledgeGapTable();
+            jdbcTemplate.update("""
+                INSERT INTO aihr_knowledge_gap
+                  (tenant_id, query_text, category, position, source, status, create_time)
+                VALUES (?, ?, ?, ?, ?, '待补充', ?)
+                """,
+                TENANT_ID,
+                queryText.trim(),
+                firstNonBlank(category, "sop"),
+                firstNonBlank(position, "生活顾问"),
+                normalizeSearchSource(source),
+                Timestamp.valueOf(java.time.LocalDateTime.now())
+            );
+        } catch (DataAccessException ignored) {
+            // Gap logging is additive and must not break SOP search fallback.
+        }
+    }
+
+    private SearchResponse withReviewId(SearchResponse response, String source) {
+        Long reviewId = createSopReview(response, source);
+        return new SearchResponse(
+            response.queryText(),
+            response.category(),
+            response.answer(),
+            response.reference(),
+            response.docs(),
+            response.snippets(),
+            response.training(),
+            response.records(),
+            response.keyPoints(),
+            response.cautions(),
+            reviewId
+        );
+    }
+
+    private Long createSopReview(SearchResponse response, String source) {
+        try {
+            ensureSopReviewTable();
+            KeyHolder keyHolder = new GeneratedKeyHolder();
+            jdbcTemplate.update(connection -> {
+                PreparedStatement ps = connection.prepareStatement("""
+                    INSERT INTO aihr_sop_answer_review
+                      (tenant_id, query_text, category, answer_text, reference_text, snippet_count, source, status, create_time, update_time)
+                    VALUES (?, ?, ?, ?, ?, ?, ?, '待评审', ?, ?)
+                    """, Statement.RETURN_GENERATED_KEYS);
+                ps.setString(1, TENANT_ID);
+                ps.setString(2, truncate(response.queryText(), 1000));
+                ps.setString(3, firstNonBlank(response.category(), "sop"));
+                ps.setString(4, truncate(response.answer(), 2000));
+                ps.setString(5, truncate(response.reference(), 1000));
+                ps.setInt(6, response.snippets() == null ? 0 : response.snippets().size());
+                ps.setString(7, normalizeSearchSource(source));
+                Timestamp now = Timestamp.valueOf(java.time.LocalDateTime.now());
+                ps.setTimestamp(8, now);
+                ps.setTimestamp(9, now);
+                return ps;
+            }, keyHolder);
+            Number key = keyHolder.getKey();
+            return key == null ? null : key.longValue();
+        } catch (DataAccessException e) {
+            return null;
+        }
+    }
+
+    private SopReviewResponse sopReview(Long id) {
+        List<SopReviewResponse> rows = jdbcTemplate.query("""
+            SELECT id, usable, status, reviewed_time
+            FROM aihr_sop_answer_review
+            WHERE tenant_id = ? AND id = ?
+            LIMIT 1
+            """, (rs, rowNum) -> {
+            Timestamp reviewedTime = rs.getTimestamp("reviewed_time");
+            return new SopReviewResponse(
+                rs.getLong("id"),
+                rs.getObject("usable") == null ? null : rs.getBoolean("usable"),
+                rs.getString("status"),
+                reviewedTime == null ? "" : reviewedTime.toLocalDateTime().format(DateTimeFormatter.ofPattern("yyyy-MM-dd HH:mm"))
+            );
+        }, TENANT_ID, id);
+        return rows.isEmpty() ? null : rows.get(0);
+    }
+
+    public SopReviewStats sopReviewStats() {
+        ensureSopReviewTable();
+        return jdbcTemplate.queryForObject("""
+            SELECT COUNT(*) AS total, COALESCE(SUM(CASE WHEN usable = 1 THEN 1 ELSE 0 END), 0) AS usable
+            FROM aihr_sop_answer_review
+            WHERE tenant_id = ? AND status = '已评审'
+            """, (rs, rowNum) -> new SopReviewStats(rs.getInt("total"), rs.getInt("usable")), TENANT_ID);
+    }
+
+    private void ensureSopReviewTable() {
+        if (sopReviewTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (sopReviewTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_sop_answer_review` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `query_text` varchar(1000) NOT NULL COMMENT '问题',
+                  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+                  `answer_text` varchar(2000) DEFAULT NULL COMMENT '回答',
+                  `reference_text` varchar(1000) DEFAULT NULL COMMENT '引用',
+                  `snippet_count` int DEFAULT 0 COMMENT '命中片段数',
+                  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+                  `usable` tinyint DEFAULT NULL COMMENT '人工评审是否可用',
+                  `reviewer` varchar(100) DEFAULT NULL COMMENT '评审人',
+                  `note` varchar(500) DEFAULT NULL COMMENT '评审备注',
+                  `status` varchar(30) DEFAULT '待评审' COMMENT '状态',
+                  `reviewed_time` datetime DEFAULT NULL COMMENT '评审时间',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  KEY `idx_aihr_sop_answer_review_status` (`tenant_id`, `status`, `create_time`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR SOP问答人工评审';
+                """);
+            ensureColumn("aihr_sop_answer_review", "source", "ALTER TABLE aihr_sop_answer_review ADD COLUMN `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源' AFTER `snippet_count`");
+            sopReviewTableReady = true;
+        }
+    }
+
+    private void ensureKnowledgeGapTable() {
+        if (knowledgeGapTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (knowledgeGapTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_knowledge_gap` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `query_text` varchar(1000) NOT NULL COMMENT '未命中问题',
+                  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+                  `position` varchar(80) DEFAULT NULL COMMENT '岗位',
+                  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+                  `status` varchar(30) DEFAULT '待补充' COMMENT '状态',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  PRIMARY KEY (`id`),
+                  KEY `idx_aihr_knowledge_gap_status` (`tenant_id`, `status`, `create_time`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 知识缺口日志';
+                """);
+            knowledgeGapTableReady = true;
+        }
+    }
+
+    private void ensureColumn(String table, String column, String ddl) {
+        Integer exists = jdbcTemplate.queryForObject("""
+            SELECT COUNT(*)
+            FROM information_schema.COLUMNS
+            WHERE TABLE_SCHEMA = DATABASE() AND TABLE_NAME = ? AND COLUMN_NAME = ?
+            """, Integer.class, table, column);
+        if (exists == null || exists == 0) {
+            jdbcTemplate.execute(ddl);
+        }
+    }
+
+    private String normalizeSearchSource(String value) {
+        if (isBlank(value)) {
+            return "knowledge_search";
+        }
+        String source = value.trim().replaceAll("[^A-Za-z0-9_-]", "_");
+        if (source.length() > 50) {
+            source = source.substring(0, 50);
+        }
+        return source.isBlank() ? "knowledge_search" : source;
+    }
+
     private List<KnowledgeHit> dbHits(String category, String queryText, Integer limit) {
         int limitValue = limitValue(limit);
         List<KnowledgeHit> keywordHits = likeHits(category, queryText, limitValue);
@@ -1806,7 +2013,8 @@ public class AihrSopSeedService {
             List.of("题 1：请按命中 SOP 复述处理步骤。", "题 2：哪些信息必须留痕并可追溯？"),
             records(),
             digest != null ? digest.keyPoints() : List.of(),
-            digest != null ? digest.cautions() : List.of()
+            digest != null ? digest.cautions() : List.of(),
+            null
         );
     }
 
@@ -1901,7 +2109,8 @@ public class AihrSopSeedService {
             你是物业一线员工的SOP信息图总结助手。只返回 JSON，不要 markdown、代码块或解释。
             输出格式固定为：
             {"title":"XX总结卡","steps":[{"label":"步骤名","desc":"一句话"}],"objections":[{"concern":"异议","response":"应对"}],"scripts":["可直接开口的完整话术"],"reminders":["注意事项"]}
-            字段约束：title ≤14字；steps 3-5条，label ≤6字，desc ≤20字；objections 2-4条，concern ≤8字，response ≤20字；scripts 2-3条；reminders 3-5条，每条≤20字。
+            steps 必须且只允许 3 条，label 依次固定为「问题」「建议」「标准」：问题写当前要处理的核心问题；建议写下一步动作；标准写SOP依据或红线。
+            字段约束：title ≤14字；每个 desc ≤32字；objections 2-4条，concern ≤8字，response ≤20字；scripts 2-3条；reminders 3-5条，每条≤20字。
             硬约束：只能基于给定片段内容归纳，不得编造片段中没有的流程、时限、承诺、金额、政策或话术。
             """);
 
@@ -2824,6 +3033,9 @@ public class AihrSopSeedService {
     ) {
     }
 
+    public record SopReviewStats(int total, int usable) {
+    }
+
     private static final class CategorySummary {
         private final String name;
         private int files;

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSpeechService.java

@@ -28,7 +28,7 @@ import java.util.UUID;
 public class AihrSpeechService {
 
     private static final Duration CONNECT_TIMEOUT = Duration.ofSeconds(15);
-    private static final Duration REQUEST_TIMEOUT = Duration.ofSeconds(60);
+    private static final Duration REQUEST_TIMEOUT = Duration.ofSeconds(5);
     private static final String DEFAULT_TTS_VOICE = "anna";
 
     private final AihrModelSeedService modelService;

backend/script/sql/aihr_practice_mysql8.sql

@@ -17,8 +17,11 @@ CREATE TABLE IF NOT EXISTS `aihr_practice_session` (
   `dim_marketing` int DEFAULT NULL COMMENT '营销分',
   `mentor_rewrite` varchar(1000) DEFAULT NULL COMMENT '导师改写',
   `ai_comment` varchar(1000) DEFAULT NULL COMMENT 'AI点评',
+  `review_advice` varchar(1000) DEFAULT NULL COMMENT '主管复盘建议',
+  `incentive_point` int DEFAULT NULL COMMENT '主管人工贡献分',
   `summary` varchar(1000) DEFAULT NULL COMMENT '摘要',
   `dialogue_json` text DEFAULT NULL COMMENT '对练话术JSON',
+  `annotations_json` text DEFAULT NULL COMMENT '逐句标注JSON',
   `trust_curve` varchar(100) DEFAULT NULL COMMENT '信任曲线',
   `status` varchar(30) DEFAULT '待复盘' COMMENT '状态',
   `started_time` datetime DEFAULT NULL COMMENT '开始时间',
@@ -30,3 +33,352 @@ CREATE TABLE IF NOT EXISTS `aihr_practice_session` (
   KEY `idx_aihr_practice_party` (`tenant_id`, `ext_party_id`, `finished_time`),
   KEY `idx_aihr_practice_review` (`tenant_id`, `mode`, `status`, `finished_time`)
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练记录';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_annotation` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+  `turn_index` int NOT NULL COMMENT '话术序号',
+  `source_text` varchar(1000) DEFAULT NULL COMMENT '原话',
+  `issue_text` varchar(1000) DEFAULT NULL COMMENT '问题点',
+  `rewrite_text` varchar(1000) DEFAULT NULL COMMENT '推荐改写',
+  `sop_point` varchar(1000) DEFAULT NULL COMMENT '命中或漏掉的SOP点',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_annotation` (`tenant_id`, `session_id`, `turn_index`),
+  KEY `idx_aihr_practice_annotation_session` (`tenant_id`, `session_id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练逐句标注';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_audio` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+  `turn_index` int NOT NULL COMMENT '话术序号',
+  `role` varchar(30) NOT NULL COMMENT '音频角色',
+  `oss_id` bigint DEFAULT NULL COMMENT 'OSS文件ID',
+  `audio_url` varchar(1000) DEFAULT NULL COMMENT '音频URL',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_audio` (`tenant_id`, `session_id`, `turn_index`, `role`),
+  KEY `idx_aihr_practice_audio_session` (`tenant_id`, `session_id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练音频';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_assignment` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `ext_party_id` varchar(100) NOT NULL COMMENT '员工外部主体或手机号',
+  `trainee_name` varchar(100) DEFAULT NULL COMMENT '员工姓名',
+  `scenario_id` varchar(80) NOT NULL COMMENT '场景ID',
+  `scenario_name` varchar(100) DEFAULT NULL COMMENT '场景名称',
+  `source` varchar(30) NOT NULL DEFAULT 'manual' COMMENT '来源 daily/camp/retry/manual',
+  `reason` varchar(500) DEFAULT NULL COMMENT '派发原因',
+  `status` varchar(30) NOT NULL DEFAULT '待训练' COMMENT '状态',
+  `answer_text` varchar(1000) DEFAULT NULL COMMENT '每日三题作答',
+  `feedback` varchar(1000) DEFAULT NULL COMMENT '每日三题反馈',
+  `correct` tinyint DEFAULT NULL COMMENT '是否答对',
+  `finished_time` datetime DEFAULT NULL COMMENT '完成时间',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  KEY `idx_aihr_assignment_party` (`tenant_id`, `ext_party_id`, `status`, `create_time`),
+  KEY `idx_aihr_assignment_source` (`tenant_id`, `source`, `status`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练派发任务';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_calibration` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+  `reviewer` varchar(100) DEFAULT NULL COMMENT '校准人',
+  `original_score` int DEFAULT NULL COMMENT 'AI原始总分',
+  `corrected_score` int DEFAULT NULL COMMENT '人工校准总分',
+  `corrected_dimensions_json` text DEFAULT NULL COMMENT '校准维度JSON',
+  `reason` varchar(500) DEFAULT NULL COMMENT '校准原因',
+  `status` varchar(30) DEFAULT '已记录' COMMENT '状态',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  KEY `idx_aihr_calibration_session` (`tenant_id`, `session_id`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 评分校准记录';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_scenario` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `scenario_code` varchar(80) NOT NULL COMMENT '场景编码',
+  `scenario_name` varchar(100) NOT NULL COMMENT '场景名称',
+  `position` varchar(80) NOT NULL COMMENT '岗位',
+  `scenario_type` varchar(50) NOT NULL COMMENT '场景类型',
+  `project_type` varchar(80) DEFAULT NULL COMMENT '项目类型',
+  `difficulty` tinyint DEFAULT 1 COMMENT '难度',
+  `customer_persona` varchar(500) DEFAULT NULL COMMENT '业主人设',
+  `opening_text` varchar(500) DEFAULT NULL COMMENT '开场白',
+  `explicit_need` varchar(300) DEFAULT NULL COMMENT '显性诉求',
+  `hidden_need` varchar(300) DEFAULT NULL COMMENT '隐性诉求',
+  `irritants` varchar(500) DEFAULT NULL COMMENT '雷点',
+  `delights` varchar(500) DEFAULT NULL COMMENT '爽点',
+  `sop_refs` varchar(500) DEFAULT NULL COMMENT 'SOP引用',
+  `success_criteria` varchar(500) DEFAULT NULL COMMENT '成功条件',
+  `strategy` varchar(500) DEFAULT NULL COMMENT '训练策略',
+  `goal` varchar(500) DEFAULT NULL COMMENT '训练目标',
+  `trainee_name` varchar(100) DEFAULT '张三' COMMENT '默认学员',
+  `trust_start` int DEFAULT 60 COMMENT '起始信任',
+  `trust_end` int DEFAULT 80 COMMENT '目标信任',
+  `rounds_json` text DEFAULT NULL COMMENT '回合seed JSON',
+  `enabled` tinyint DEFAULT 1 COMMENT '是否启用',
+  `sort_order` int DEFAULT 0 COMMENT '排序',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_scenario` (`tenant_id`, `scenario_code`),
+  KEY `idx_aihr_practice_scenario_filter` (`tenant_id`, `position`, `scenario_type`, `enabled`, `sort_order`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练场景';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_rubric` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `rubric_code` varchar(100) NOT NULL COMMENT 'Rubric编码',
+  `scenario_code` varchar(80) NOT NULL COMMENT '场景编码',
+  `rubric_name` varchar(100) NOT NULL COMMENT 'Rubric名称',
+  `version` varchar(30) DEFAULT 'v1' COMMENT '版本',
+  `enabled` tinyint DEFAULT 1 COMMENT '是否启用',
+  `description` varchar(500) DEFAULT NULL COMMENT '说明',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_rubric` (`tenant_id`, `rubric_code`),
+  KEY `idx_aihr_practice_rubric_scenario` (`tenant_id`, `scenario_code`, `enabled`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练评分标准';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_rubric_dimension` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `rubric_code` varchar(100) NOT NULL COMMENT 'Rubric编码',
+  `dimension_code` varchar(50) NOT NULL COMMENT '维度编码',
+  `dimension_name` varchar(50) NOT NULL COMMENT '维度名称',
+  `weight` decimal(5,2) NOT NULL COMMENT '权重',
+  `description` varchar(500) DEFAULT NULL COMMENT '评分说明',
+  `sort_order` int DEFAULT 0 COMMENT '排序',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_rubric_dimension` (`tenant_id`, `rubric_code`, `dimension_code`),
+  KEY `idx_aihr_practice_rubric_dimension` (`tenant_id`, `rubric_code`, `sort_order`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练评分维度';
+
+CREATE TABLE IF NOT EXISTS `aihr_prompt_template` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `code` varchar(80) NOT NULL COMMENT '模板编码',
+  `name` varchar(100) NOT NULL COMMENT '模板名称',
+  `category` varchar(50) NOT NULL COMMENT '业务分类',
+  `output_format` varchar(50) NOT NULL COMMENT '输出文体',
+  `system_prompt` text DEFAULT NULL COMMENT '系统提示词',
+  `template` text NOT NULL COMMENT '用户提示词模板',
+  `variables` varchar(1000) DEFAULT NULL COMMENT '变量清单',
+  `version` varchar(30) DEFAULT 'v1' COMMENT '版本',
+  `enabled` tinyint DEFAULT 1 COMMENT '是否启用',
+  `description` varchar(500) DEFAULT NULL COMMENT '说明',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_prompt_template` (`tenant_id`, `code`, `output_format`, `version`),
+  KEY `idx_aihr_prompt_template_enabled` (`tenant_id`, `code`, `enabled`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 提示词模板';
+
+CREATE TABLE IF NOT EXISTS `aihr_knowledge_gap` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `query_text` varchar(1000) NOT NULL COMMENT '未命中问题',
+  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+  `position` varchar(80) DEFAULT NULL COMMENT '岗位',
+  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+  `status` varchar(30) DEFAULT '待补充' COMMENT '状态',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  PRIMARY KEY (`id`),
+  KEY `idx_aihr_knowledge_gap_status` (`tenant_id`, `status`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 知识缺口日志';
+
+CREATE TABLE IF NOT EXISTS `aihr_sop_answer_review` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `query_text` varchar(1000) NOT NULL COMMENT '问题',
+  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+  `answer_text` varchar(2000) DEFAULT NULL COMMENT '回答',
+  `reference_text` varchar(1000) DEFAULT NULL COMMENT '引用',
+  `snippet_count` int DEFAULT 0 COMMENT '命中片段数',
+  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+  `usable` tinyint DEFAULT NULL COMMENT '人工评审是否可用',
+  `reviewer` varchar(100) DEFAULT NULL COMMENT '评审人',
+  `note` varchar(500) DEFAULT NULL COMMENT '评审备注',
+  `status` varchar(30) DEFAULT '待评审' COMMENT '状态',
+  `reviewed_time` datetime DEFAULT NULL COMMENT '评审时间',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  KEY `idx_aihr_sop_answer_review_status` (`tenant_id`, `status`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR SOP问答人工评审';
+
+INSERT INTO `aihr_practice_scenario`
+  (`tenant_id`, `scenario_code`, `scenario_name`, `position`, `scenario_type`, `project_type`, `difficulty`,
+   `customer_persona`, `opening_text`, `explicit_need`, `hidden_need`, `irritants`, `delights`, `sop_refs`,
+   `success_criteria`, `strategy`, `goal`, `trainee_name`, `trust_start`, `trust_end`, `rounds_json`, `enabled`, `sort_order`, `create_time`, `update_time`)
+VALUES
+('000000', 'complaint-water', '客服应对投诉', '生活顾问', '投诉处理', '住宅', 2,
+ '高情绪、追问进度、质疑服务的业主', '你们说今天处理，到现在都没人联系我，这个车库还怎么停？', '投诉车库积水未处理', '想确认物业是否持续跟进', '被敷衍、只讲流程、推给工程', '先安抚、给责任人、给首次反馈时间', '投诉处理SOP;高情绪沟通话术',
+ '先承接情绪，确认点位，给责任人与首次反馈时间，说明升级路径', '仅在漏关键步骤时提示', '训练学员先安抚、再确认诉求，并给出责任人和首次反馈时间。', '张三', 68, 82,
+ '[{"customer":"你们说今天处理，到现在都没人联系我，这个车库还怎么停？","coachHint":"命中安抚、责任人、首次反馈时间后继续追问处理承诺。","emotion":76,"trust":75},{"customer":"我不要流程，我要知道如果今天还处理不好怎么办。","coachHint":"补上升级路径和兜底承诺，可以进入评分。","emotion":64,"trust":82}]', 1, 10, NOW(), NOW()),
+('000000', 'complaint-noise', '楼上噪音投诉', '生活顾问', '投诉处理', '住宅', 2,
+ '长期受扰、睡眠受影响、对物业不信任的业主', '楼上每天晚上拖椅子，你们物业到底管不管？', '投诉夜间噪音', '希望物业持续跟踪而不是一次性劝说', '让业主自己协商、说没有执法权、不给反馈节点', '先共情睡眠影响、承诺核实、给回访时间', '噪音投诉SOP;邻里协调SOP',
+ '记录时间段和房号，说明核实方式，约定首次沟通和回访时间', '提示不要先讲权限边界', '训练生活顾问在权限边界内给出可执行跟进。', '张三', 60, 80,
+ '[{"customer":"楼上每天晚上拖椅子，你们物业到底管不管？","coachHint":"先承接睡眠受影响，再收集时间段和楼栋房号。","emotion":78,"trust":66},{"customer":"你别又说去问问，我要看到结果。","coachHint":"给出上门/电话沟通和回访节点，避免空泛承诺。","emotion":70,"trust":80}]', 1, 20, NOW(), NOW()),
+('000000', 'complaint-attitude', '服务态度投诉', '生活顾问', '投诉处理', '住宅', 1,
+ '对前台态度不满、要求道歉的业主', '你们前台刚才那是什么态度？我要投诉。', '投诉服务态度', '希望被尊重并看到内部改进', '替同事辩解、追问业主责任、让业主冷静', '先道歉、复述问题、承诺核查和反馈', '服务投诉SOP;客户情绪安抚',
+ '表达歉意，记录经过，明确核查责任人和反馈时限', '提示先道歉不等于先定责', '训练生活顾问把道歉、核查和后续反馈拆开说清。', '张三', 62, 82,
+ '[{"customer":"你们前台刚才那是什么态度？我要投诉。","coachHint":"先为体验道歉，再记录时间、地点和涉及岗位。","emotion":74,"trust":68},{"customer":"你是不是想包庇你同事？","coachHint":"强调会客观核查并按节点反馈，不做现场定责。","emotion":66,"trust":82}]', 1, 30, NOW(), NOW()),
+('000000', 'fee-collection', '催缴沟通技巧', '生活顾问', '催费/停车费', '住宅', 2,
+ '拒绝缴费、质疑服务、要求先整改的业主', '服务做成这样还让我缴费？你先把问题解决了再说。', '物业费催缴', '希望服务问题被负责到底', '压缴费、忽略服务问题、威胁停服务', '承接问题、争议复核、缴费与整改并行', '催缴沟通SOP;费用争议处理',
+ '拆分费用和服务问题，说明复核、整改跟进和缴费节点', '提示服务改进与缴费并行', '训练学员把费用沟通和服务整改拆开处理，避免激化争议。', '张三', 61, 76,
+ '[{"customer":"服务做成这样还让我缴费？你先把问题解决了再说。","coachHint":"表达方向正确，但要补争议项复核和责任人。","emotion":72,"trust":68},{"customer":"那我怎么知道你不是随便记一下？","coachHint":"补上主管复核和节点同步，可以进入评分。","emotion":66,"trust":76}]', 1, 40, NOW(), NOW()),
+('000000', 'fee-parking', '停车费催缴', '生活顾问', '催费/停车费', '住宅', 2,
+ '对停车费涨价敏感、担心权益受损的业主', '停车费又催，我车位入口问题一直没解决，凭什么交？', '停车费缴费提醒', '希望停车体验问题同步解决', '只重复收费规则、否认问题、催得太硬', '先记录停车问题、说明费用依据、给处理节点', '停车费催缴SOP;停车场服务SOP',
+ '说明费用依据，记录入口问题，给整改反馈时间和缴费办理方式', '提示先服务后收费说明', '训练收费季停车费沟通时的共情和政策表达。', '张三', 58, 78,
+ '[{"customer":"停车费又催，我车位入口问题一直没解决，凭什么交？","coachHint":"先确认入口问题，再说明费用依据和复核方式。","emotion":75,"trust":65},{"customer":"你说的优惠和截止时间到底是什么？","coachHint":"把折扣、截止时间和办理路径一次说清。","emotion":62,"trust":78}]', 1, 50, NOW(), NOW()),
+('000000', 'fee-prepay-discount', '预交折扣沟通', '生活顾问', '催费/停车费', '住宅', 2,
+ '精打细算、关注优惠边界和历史欠费的业主', '你们说预交有折扣，那我以前欠的怎么算？', '预交折扣咨询', '希望弄清优惠、欠费和办理路径', '含糊优惠口径、承诺无法兑现、回避欠费', '先说明以系统账单为准、再给办理路径', '预交折扣SOP;历史欠费沟通',
+ '解释预交折扣、历史欠费处理口径和办理材料', '提示金额必须以系统账单为准', '训练收费季预交优惠和历史欠费的稳妥表达。', '张三', 65, 84,
+ '[{"customer":"你们说预交有折扣，那我以前欠的怎么算？","coachHint":"先说明金额以系统账单为准，避免口头承诺具体金额。","emotion":60,"trust":72},{"customer":"我要今天就知道能省多少钱。","coachHint":"给出查询路径和反馈时间，不现场编金额。","emotion":58,"trust":84}]', 1, 60, NOW(), NOW()),
+('000000', 'repair-leak-followup', '漏水报修跟进', '生活顾问', '报修跟进', '住宅', 2,
+ '家中受损、担心维修拖延和赔偿的业主', '我家天花还在滴水，报修两天了怎么没人来？', '漏水报修跟进', '希望明确上门时间和后续责任', '只说已派单、不给时限、回避损失记录', '确认安全、给上门时间、记录受损情况', '报修跟进SOP;漏水应急SOP',
+ '确认漏水现状，安排上门节点，记录损失并同步责任人', '提示先排安全风险', '训练报修跟进中的时限、责任人和证据记录。', '张三', 57, 81,
+ '[{"customer":"我家天花还在滴水，报修两天了怎么没人来？","coachHint":"先确认是否仍在漏水和用电安全，再给上门安排。","emotion":77,"trust":64},{"customer":"如果家具泡坏了谁负责？","coachHint":"说明先记录现场和照片，后续按责任认定处理。","emotion":69,"trust":81}]', 1, 70, NOW(), NOW()),
+('000000', 'repair-elevator-delay', '电梯故障跟进', '生活顾问', '报修跟进', '住宅', 3,
+ '住高层、老人出行受影响、要求明确恢复时间的业主', '电梯坏了一上午，老人怎么下楼？你们给个准话。', '电梯故障跟进', '希望知道预计恢复和临时协助', '只说维保在路上、没有临时方案、不给播报', '先共情出行影响、说明维保进展、提供临时协助', '电梯故障SOP;应急协助SOP',
+ '说明维保进展、预计反馈时间、老人出行临时协助和公告节奏', '提示不要承诺未经确认的恢复时间', '训练高影响报修的进展播报和临时协助。', '张三', 55, 80,
+ '[{"customer":"电梯坏了一上午，老人怎么下楼？你们给个准话。","coachHint":"先承接老人出行影响，再说明维保进展和下一次反馈。","emotion":80,"trust":62},{"customer":"你就说几点能好。","coachHint":"不能编恢复时间，要承诺确认后反馈并给临时协助。","emotion":72,"trust":80}]', 1, 80, NOW(), NOW()),
+('000000', 'repair-public-light', '公区照明维修', '生活顾问', '报修跟进', '住宅', 1,
+ '晚上回家担心安全、希望小问题快处理的业主', '楼道灯坏了三天，晚上黑漆漆的。', '公区照明维修', '希望确认维修时间', '轻视小问题、不给工单、让业主等', '记录点位、给工单和处理时限', '公区维修SOP;夜间安全巡查',
+ '记录楼栋楼层点位，说明派单和反馈时间', '提示给出工单闭环', '训练轻量报修也要闭环表达。', '张三', 66, 86,
+ '[{"customer":"楼道灯坏了三天，晚上黑漆漆的。","coachHint":"记录准确点位，并给派单和预计反馈时间。","emotion":62,"trust":76},{"customer":"别又登记完没下文。","coachHint":"补充工单编号或责任人和回访时间。","emotion":56,"trust":86}]', 1, 90, NOW(), NOW()),
+('000000', 'emergency-water-outage', '突发停水求助', '生活顾问', '突发求助', '住宅', 2,
+ '家中有老人小孩、对突发停水焦虑的业主', '家里突然没水了，孩子还要洗澡，怎么回事？', '突发停水求助', '希望知道原因和临时供水办法', '不知道原因就乱猜、只让等待、不给通知渠道', '先核实范围、同步排查、提供临时取水信息', '停水应急SOP;突发通知SOP',
+ '核实是否区域性停水，说明排查进展、通知渠道和临时方案', '提示未知原因时说排查中', '训练突发问题的原因核实和临时安置表达。', '张三', 60, 83,
+ '[{"customer":"家里突然没水了，孩子还要洗澡，怎么回事？","coachHint":"先核实楼栋范围，不要猜测原因。","emotion":73,"trust":68},{"customer":"那现在怎么办？总不能一直等。","coachHint":"给临时取水点或下一次公告时间。","emotion":65,"trust":83}]', 1, 100, NOW(), NOW()),
+('000000', 'emergency-elder-fall', '老人摔倒求助', '生活顾问', '突发求助', '住宅', 3,
+ '情绪慌张、需要立即协助的家属', '我爸在楼下摔倒了，你们快来帮忙！', '老人摔倒求助', '希望物业迅速到场并联系救助', '先追责、慢吞吞登记、忽略急救安全', '先确认位置和意识状态、派人到场、建议急救电话', '突发救助SOP;急救协助SOP',
+ '确认位置和安全状态，派人到场，提醒拨打急救电话并联系家属', '提示物业协助不替代专业急救', '训练高紧急求助中的优先级和措辞。', '张三', 52, 79,
+ '[{"customer":"我爸在楼下摔倒了，你们快来帮忙！","coachHint":"先问清准确位置和意识状态，同时安排人员到场。","emotion":88,"trust":60},{"customer":"你们到了能不能处理？","coachHint":"说明会协助保护现场和联系急救，不替代医生判断。","emotion":78,"trust":79}]', 1, 110, NOW(), NOW()),
+('000000', 'emergency-security', '陌生人尾随求助', '生活顾问', '突发求助', '住宅', 3,
+ '夜间回家、感到被尾随、需要安全协助的业主', '我刚进小区感觉有人跟着我，你们保安在哪里？', '安全求助', '希望马上获得陪同和安全确认', '要求业主自己确认、轻描淡写、泄露巡逻盲区', '先确认位置、安排安保、保持通话或引导到安全点', '安全巡逻SOP;突发求助SOP',
+ '确认实时位置，安排安保接应，引导到明亮公共区域并保留记录', '提示不要透露安防盲区', '训练夜间安全求助的接警式沟通。', '张三', 54, 82,
+ '[{"customer":"我刚进小区感觉有人跟着我，你们保安在哪里？","coachHint":"先确认当前位置和是否安全，安排安保接应。","emotion":86,"trust":62},{"customer":"我要不要直接回家？","coachHint":"引导到明亮公共区域或岗亭，保持联系。","emotion":76,"trust":82}]', 1, 120, NOW(), NOW())
+ON DUPLICATE KEY UPDATE
+  `scenario_name` = VALUES(`scenario_name`),
+  `position` = VALUES(`position`),
+  `scenario_type` = VALUES(`scenario_type`),
+  `project_type` = VALUES(`project_type`),
+  `difficulty` = VALUES(`difficulty`),
+  `customer_persona` = VALUES(`customer_persona`),
+  `opening_text` = VALUES(`opening_text`),
+  `explicit_need` = VALUES(`explicit_need`),
+  `hidden_need` = VALUES(`hidden_need`),
+  `irritants` = VALUES(`irritants`),
+  `delights` = VALUES(`delights`),
+  `sop_refs` = VALUES(`sop_refs`),
+  `success_criteria` = VALUES(`success_criteria`),
+  `strategy` = VALUES(`strategy`),
+  `goal` = VALUES(`goal`),
+  `trainee_name` = VALUES(`trainee_name`),
+  `trust_start` = VALUES(`trust_start`),
+  `trust_end` = VALUES(`trust_end`),
+  `rounds_json` = VALUES(`rounds_json`),
+  `enabled` = VALUES(`enabled`),
+  `sort_order` = VALUES(`sort_order`),
+  `update_time` = VALUES(`update_time`);
+
+INSERT INTO `aihr_practice_rubric`
+  (`tenant_id`, `rubric_code`, `scenario_code`, `rubric_name`, `version`, `enabled`, `description`, `create_time`, `update_time`)
+SELECT
+  `tenant_id`,
+  CONCAT('rubric-', `scenario_code`),
+  `scenario_code`,
+  CONCAT(`scenario_name`, ' Rubric'),
+  'v1',
+  1,
+  '生活顾问试点四维评分标准',
+  NOW(),
+  NOW()
+FROM `aihr_practice_scenario`
+WHERE `tenant_id` = '000000'
+ON DUPLICATE KEY UPDATE
+  `rubric_name` = VALUES(`rubric_name`),
+  `scenario_code` = VALUES(`scenario_code`),
+  `enabled` = VALUES(`enabled`),
+  `description` = VALUES(`description`),
+  `update_time` = VALUES(`update_time`);
+
+INSERT INTO `aihr_practice_rubric_dimension`
+  (`tenant_id`, `rubric_code`, `dimension_code`, `dimension_name`, `weight`, `description`, `sort_order`, `create_time`, `update_time`)
+SELECT
+  r.`tenant_id`,
+  r.`rubric_code`,
+  d.`dimension_code`,
+  d.`dimension_name`,
+  CASE
+    WHEN s.`scenario_type` = '催费/停车费' AND d.`dimension_code` = 'compliance' THEN 0.30
+    WHEN s.`scenario_type` = '催费/停车费' AND d.`dimension_code` = 'marketing' THEN 0.20
+    ELSE d.`weight`
+  END,
+  d.`description`,
+  d.`sort_order`,
+  NOW(),
+  NOW()
+FROM `aihr_practice_rubric` r
+JOIN `aihr_practice_scenario` s
+  ON s.`tenant_id` = r.`tenant_id` AND s.`scenario_code` = r.`scenario_code`
+JOIN (
+  SELECT 'compliance' AS `dimension_code`, '合规' AS `dimension_name`, 0.35 AS `weight`, 'SOP关键点、权限边界、承诺口径' AS `description`, 10 AS `sort_order`
+  UNION ALL SELECT 'communication', '沟通', 0.25, '诉求确认、信息结构、反馈节点', 20
+  UNION ALL SELECT 'emotion', '情绪', 0.25, '共情承接、降温、信任恢复', 30
+  UNION ALL SELECT 'marketing', '营销', 0.15, '收费季转化、政策解释、办理引导', 40
+) d
+WHERE r.`tenant_id` = '000000'
+ON DUPLICATE KEY UPDATE
+  `dimension_name` = VALUES(`dimension_name`),
+  `weight` = VALUES(`weight`),
+  `description` = VALUES(`description`),
+  `sort_order` = VALUES(`sort_order`),
+  `update_time` = VALUES(`update_time`);
+
+INSERT INTO `aihr_prompt_template`
+  (`tenant_id`, `code`, `name`, `category`, `output_format`, `system_prompt`, `template`, `variables`, `version`, `enabled`, `description`, `create_time`, `update_time`)
+VALUES
+('000000', 'summary_card', 'SOP总结卡', 'knowledge', 'json_card',
+ '你是物业一线员工的SOP总结卡助手。只返回JSON，不要markdown。固定输出title、steps、objections、scripts、reminders。steps必须且只包含问题、建议、标准三项。',
+ '员工问题：{{queryText}}。知识片段：{{context}}。请生成可拆分展示的总结卡，问题写员工当前要处理的核心问题，建议写下一步动作，标准写SOP依据和红线。',
+ 'queryText,context', 'v1', 1, '总结卡固定问题/建议/标准三段式', NOW(), NOW()),
+('000000', 'mentor_rewrite', '导师改写', 'practice', 'text',
+ '你是物业管家带教师傅。只基于本场对话给出一段更稳妥的话术，不评价人格。',
+ '场景：{{scenarioName}}。目标：{{goal}}。员工原话：{{traineeText}}。请改写成可直接说出口的版本，80字以内。',
+ 'scenarioName,goal,traineeText', 'v1', 1, '训练后标杆话术生成', NOW(), NOW()),
+('000000', 'review_annotation', '逐句标注', 'practice', 'json_annotation',
+ '你是物业AI陪练复盘教练。只返回JSON数组，每项包含quote、problem、rewrite、sopPoint。',
+ '场景：{{scenarioName}}。Rubric：{{rubric}}。对话：{{dialogue}}。请只标注员工关键句，指出问题、推荐改写和命中或漏掉的SOP点。',
+ 'scenarioName,rubric,dialogue', 'v1', 1, 'finish后逐句标注', NOW(), NOW()),
+('000000', 'prep_card', '训练前预习卡', 'practice', 'json_prep',
+ '你是物业培训教练。只返回JSON，字段固定为keyPoints、redLines、scripts。',
+ '场景：{{scenarioName}}。SOP引用：{{sopRefs}}。成功条件：{{successCriteria}}。请生成训练前预习卡：要点3条、红线3条、可说话术2条。',
+ 'scenarioName,sopRefs,successCriteria', 'v1', 1, '训练前卡固定三栏结构', NOW(), NOW()),
+('000000', 'supervision_image_analysis_maintenance', '图片督导分析', 'supervision', 'json_card',
+ '你是物业现场督导助手。只返回JSON，字段固定为problem、suggestion、standard。',
+ '图片/视频描述：{{visualText}}。相关标准：{{standard}}。请按问题、建议、标准三段输出，不要扩写无依据内容。',
+ 'visualText,standard', 'v1', 1, '督导图片分析三段式', NOW(), NOW())
+ON DUPLICATE KEY UPDATE
+  `name` = VALUES(`name`),
+  `category` = VALUES(`category`),
+  `system_prompt` = VALUES(`system_prompt`),
+  `template` = VALUES(`template`),
+  `variables` = VALUES(`variables`),
+  `enabled` = VALUES(`enabled`),
+  `description` = VALUES(`description`),
+  `update_time` = VALUES(`update_time`);