diff --git a/AGENTS.md b/AGENTS.md
index 2cea1902..4e28f257 100644
--- a/AGENTS.md
+++ b/AGENTS.md
@@ -55,7 +55,7 @@
 - 资料处理：`frontend/src/views/knowledge/processing.vue`，路由 `/knowledge/processing`。
 - 模型配置：`frontend/src/views/system/model/index.vue`，路由 `/system/model`。
 - MVP 阶段侧栏只保留“首页 / AI面试 / 三角色对练 / 案例沉淀 / SOP知识库 / 资料处理 / 系统设置-模型配置”。过滤逻辑在 `frontend/src/layout/components/Sidebar/index.vue`，不要在未明确要求时恢复若依默认全量菜单。
-- 移动端三端首页：`mobile/src/App.vue`，路由 `/h5/user`、`/h5/candidate`、`/h5/supervisor`，分别对应用户/员工端、候选人端、主管端；兼容 `/h5/employee`、`/h5/admin`，但移动端不要把主管端等同后台系统管理员。员工端首页是「师傅区→今日安排→我的地图→我的成长摘要」（视觉基准 `docs/feedback/2026070423/design/` + REVIEW.md 修正项，修正项优先于图面）；师傅四状态(idle/listening/thinking/speaking)只从 `sopRecording/sopLoading/sopSpeaking` 推导，**不要新造状态源**；员工端底部 tab 钉死「今日/练/问/我」（visibleTabs 强制,不跟随后端 home 旧文案），整页互斥切换（isHomeTab + activeUserPanel/activeSupervisorPanel 条件），**不要把面板改回插入首页长页面的叠加渲染**；未实现入口进「建设中」整页（openBuildingPage），不留无反应按钮。查 SOP 全屏层（sopPanel）调 `/api/knowledge/search`（category='sop' 全库），关闭后回到进入前 tab；「生成总结卡」按需调 `/api/knowledge/summary-card`，失败明确报错可重试,不兜假数据。
+- 移动端三端首页：`mobile/src/App.vue`，路由 `/h5/user`、`/h5/candidate`、`/h5/supervisor`，分别对应用户/员工端、候选人端、主管端；兼容 `/h5/employee`、`/h5/admin`，但移动端不要把主管端等同后台系统管理员。员工端首页是「师傅区→今日安排→我的地图→我的成长摘要」（视觉基准 `docs/feedback/2026070423/design/` + REVIEW.md 修正项，修正项优先于图面）；员工端训练列表页是 `/h5/user/training`，首屏必须先给「场景模拟/开始练习/最近练过」，每日三题后置；点击「开始练习」进入独立 `/h5/user/practice` 对话页，不能在训练列表里用锚点或页内展开。师傅四状态(idle/listening/thinking/speaking)只从 `sopRecording/sopLoading/sopSpeaking` 推导，**不要新造状态源**；员工端底部 tab 钉死「今日/练/问/我」（visibleTabs 强制,不跟随后端 home 旧文案），整页互斥切换（isHomeTab + activeUserPanel/activeSupervisorPanel 条件），**不要把面板改回插入首页长页面的叠加渲染**；未实现入口进「建设中」整页（openBuildingPage），不留无反应按钮。查 SOP 全屏层（sopPanel）调 `/api/knowledge/search`（category='sop' 全库），关闭后回到进入前 tab；「生成总结卡」按需调 `/api/knowledge/summary-card`，失败明确报错可重试,不兜假数据。
 - 移动端首页接口：`GET /api/aihr/mobile/home/{role}`，当前 `@SaIgnore` 公开只读 seed，用于 H5 首屏 API 优先 + 本地 fallback；后续确定小程序登录后再接移动端 token，不复用管理后台登录态。
 - 移动端手机号登录：验证码发送走 `GET /resource/sms/code?phonenumber=...`，登录走 `POST /auth/mobile/sms-login`；短信发送复用 `sms.blends.config1` 阿里云配置。手机号不存在时自动注册 `app_user`，备注为“移动端短信自动注册”。模板 ID 用 `AIHR_SMS_LOGIN_TEMPLATE_ID`，AccessKey/Secret/签名用 `ALIYUN_SMS_ACCESS_KEY_ID`、`ALIYUN_SMS_ACCESS_KEY_SECRET`、`ALIYUN_SMS_SIGN_NAME`，本地放 `.env.local`。dev 兜底：`aihr.sms.dev-fixed-code` 非空则验证码固定（dev 默认 `123456`）、不真发短信；prod profile 代码级强制失效，不要移除该闸门。
 - 移动端员工训练闭环：员工端首页“开始训练”复用 `POST /api/train/practice/start`、`/turn`、`/finish`，请求必须带移动端登录返回的 `Authorization` 与 `clientid`；`mode=mobile` 完成后写入 `aihr_practice_session`，并更新主管端首页完训率、“待复盘对练”、员工训练历史和能力画像。主管端复盘详情查 `GET /api/aihr/mobile/practice/reviews/{id}`，标记复盘用 `POST /api/aihr/mobile/practice/reviews/{id}/reviewed`。
diff --git a/README.md b/README.md
index 11ad6c5c..4f9a57c6 100644
--- a/README.md
+++ b/README.md
@@ -11,7 +11,7 @@
 - 品牌：前端标题为“物业AI人力资源系统”，侧栏 logo 使用银城物业图标。
 - 已验证：租户列表、验证码、`000000 / admin / admin123` 加密登录链路。
 - 管理端 MVP：首页与五个关键页面已落地，路由为 `/index`、`/recruit/interview`、`/train/practice`、`/knowledge/cases`、`/knowledge/sop`、`/knowledge/processing`。
-- 移动端 MVP：三端首页已拆到独立工程 `mobile/`；路由为 `/h5/user`、`/h5/candidate`、`/h5/supervisor`，并兼容 `/h5/employee`、`/h5/admin`；已接手机号短信登录、`GET /api/aihr/mobile/home/{role}` 首页 API。员工端首页为「数字师傅」形态（师傅头像四状态+按住说话/打字问+快捷chips→今日安排→我的地图四色块→成长摘要，视觉基准 `docs/feedback/2026070423/design/`），底部 tab 今日/练/问/我整页切换；“开始训练”可完成两轮三角色对练，记录落 `aihr_practice_session` 并刷新主管端待复盘列表、复盘详情、标记已复盘状态和员工能力画像；「查 SOP」文本/语音提问返回结构化概要+引用片段，可按需生成信息图总结卡（听一遍/开始跟读）；候选人端“开始面试/面试练习”复用 AI 面试 API 拉题、作答、评分，“补充资料”走 OSS + `aihr_candidate_material` 入库，HR 可在 AI 面试页审核通过/驳回；前端保留本地 fallback。
+- 移动端 MVP：三端首页已拆到独立工程 `mobile/`；路由为 `/h5/user`、`/h5/candidate`、`/h5/supervisor`，并兼容 `/h5/employee`、`/h5/admin`；员工端另有 `/h5/user/training` 训练列表页和 `/h5/user/practice` 对练页；已接手机号短信登录、`GET /api/aihr/mobile/home/{role}` 首页 API。员工端首页为「数字师傅」形态（师傅头像四状态+按住说话/打字问+快捷chips→今日安排→我的地图四色块→成长摘要，视觉基准 `docs/feedback/2026070423/design/`），底部 tab 今日/练/问/我整页切换；“练”页首屏展示场景模拟、开始练习和最近练过，每日三题在下方；“开始练习”进入独立对练页并完成两轮三角色对练，记录落 `aihr_practice_session` 并刷新主管端待复盘列表、复盘详情、标记已复盘状态和员工能力画像；「查 SOP」文本/语音提问返回结构化概要+引用片段，可按需生成信息图总结卡（听一遍/开始跟读）；候选人端“开始面试/面试练习”复用 AI 面试 API 拉题、作答、评分，“补充资料”走 OSS + `aihr_candidate_material` 入库，HR 可在 AI 面试页审核通过/驳回；前端保留本地 fallback。
 - 英雄路径：AI 面试（真模型出题/评分）、三角色对练（真 LLM 客户回复+评分，asr/tts 配置后支持语音）、案例沉淀（真实语音上传+ASR 转写+模型整理）均为真模型优先、未配置或失败回退本地兜底；SOP 知识库已接中文关键词 + MySQL Fulltext + Qdrant 混合召回 + rerank 重排，支持 txt/md/PDF/Word/Excel/PPT/图片/视频上传解析入库（图片走 vision OCR，视频走 ffmpeg 抽音轨转写+关键帧描述）；模型配置页可查看向量库维度/点数并一键重建。
 - 资料处理：已新增解析任务状态页，按 `aihr_knowledge_attach` 和 `aihr_knowledge_fragment` 展示等待解析、解析中、已完成、失败、片段数和向量化状态；页面支持多文件/浏览器目录选择，也支持从后端 `AIHR_IMPORT_ROOT` 下启动后台目录导入任务、轮询进度并取消运行中任务。
 - 组织人员：`aihr_org_snapshot` 本地 reset 保留演示 seed；配置开放组织同步系统后，通过 `POST /api/aihr/org/sync` 从 `/open/v1/sync/snapshot` 拉取公司、部门、员工快照并刷新本地组织人员口径。
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrMobileController.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrMobileController.java
index 52618a22..68358243 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrMobileController.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrMobileController.java
@@ -2,15 +2,27 @@ package org.dromara.aihr.controller;
 
 import cn.dev33.satoken.annotation.SaIgnore;
 import lombok.RequiredArgsConstructor;
+import org.dromara.aihr.domain.AihrPracticeDto.AnnotationResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.CompetencyResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAlertResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PromotionEvidenceResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.RecordResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ReviewAdviceRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.ReviewDetailResponse;
 import org.dromara.aihr.domain.vo.AihrMobileDto.HomeResponse;
 import org.dromara.aihr.service.AihrMobileSeedService;
 import org.dromara.common.core.domain.R;
+import org.dromara.common.core.domain.model.LoginUser;
+import org.dromara.common.core.enums.UserType;
+import org.dromara.common.satoken.utils.LoginHelper;
 import org.springframework.web.bind.annotation.GetMapping;
 import org.springframework.web.bind.annotation.PathVariable;
 import org.springframework.web.bind.annotation.PostMapping;
+import org.springframework.web.bind.annotation.RequestBody;
 import org.springframework.web.bind.annotation.RequestParam;
 import org.springframework.web.bind.annotation.RequestMapping;
 import org.springframework.web.bind.annotation.RestController;
@@ -22,7 +34,6 @@ import java.util.Map;
 /**
  * Mobile H5 home APIs.
  */
-@SaIgnore
 @RequiredArgsConstructor
 @RestController
 @RequestMapping("/api/aihr/mobile")
@@ -30,6 +41,7 @@ public class AihrMobileController {
 
     private final AihrMobileSeedService mobileSeedService;
 
+    @SaIgnore
     @GetMapping("/home/{role}")
     public R<HomeResponse> home(@PathVariable String role) {
         return R.ok(mobileSeedService.home(role));
@@ -37,7 +49,7 @@ public class AihrMobileController {
 
     @GetMapping("/practice/history")
     public R<List<RecordResponse>> practiceHistory(@RequestParam(required = false) String extPartyId) {
-        return R.ok(mobileSeedService.practiceHistory(extPartyId));
+        return R.ok(mobileSeedService.practiceHistory(ownMobileExtPartyId(extPartyId)));
     }
 
     @GetMapping("/practice/reviews")
@@ -52,13 +64,61 @@ public class AihrMobileController {
     }
 
     @PostMapping("/practice/reviews/{id}/reviewed")
-    public R<Void> markReviewed(@PathVariable Long id) {
-        return mobileSeedService.markReviewed(id) ? R.ok() : R.fail("复盘记录不存在");
+    public R<Void> markReviewed(@PathVariable Long id, @RequestBody(required = false) ReviewAdviceRequest request) {
+        return mobileSeedService.markReviewed(id, request) ? R.ok() : R.fail("复盘记录不存在");
     }
 
     @GetMapping("/profile")
     public R<CompetencyResponse> profile(@RequestParam(required = false) String extPartyId) {
-        return R.ok(mobileSeedService.profile(extPartyId));
+        return R.ok(mobileSeedService.profile(ownMobileExtPartyId(extPartyId)));
+    }
+
+    @GetMapping("/profile/promotion-evidence")
+    public R<PromotionEvidenceResponse> promotionEvidence(@RequestParam(required = false) String extPartyId) {
+        return R.ok(mobileSeedService.promotionEvidence(ownMobileExtPartyId(extPartyId)));
+    }
+
+    @GetMapping("/practice/alerts")
+    public R<List<PracticeAlertResponse>> practiceAlerts() {
+        return R.ok(mobileSeedService.practiceAlerts());
+    }
+
+    @GetMapping("/practice/assignments")
+    public R<List<PracticeAssignmentResponse>> practiceAssignments(@RequestParam(required = false) String extPartyId) {
+        return R.ok(mobileSeedService.practiceAssignments(scopedAssignmentExtPartyId(extPartyId)));
+    }
+
+    @PostMapping("/practice/assignments")
+    public R<PracticeAssignmentResponse> createPracticeAssignment(@RequestBody PracticeAssignmentRequest request) {
+        return R.ok(mobileSeedService.createPracticeAssignment(request));
+    }
+
+    @PostMapping("/practice/assignments/{id}/answer")
+    public R<DailyDrillAnswerResponse> answerDailyDrill(@PathVariable Long id, @RequestBody(required = false) DailyDrillAnswerRequest request) {
+        DailyDrillAnswerResponse response = mobileSeedService.answerDailyDrill(id, request, ownMobileExtPartyId(null));
+        return response == null ? R.fail("每日三题不存在") : R.ok(response);
+    }
+
+    private static String ownMobileExtPartyId(String requested) {
+        String username = currentAppUsername();
+        return username.isBlank() ? requested : username;
+    }
+
+    private static String scopedAssignmentExtPartyId(String requested) {
+        if (requested == null || requested.isBlank()) {
+            // ponytail: supervisor H5 keeps team-scope listing until mobile roles exist.
+            return requested;
+        }
+        return ownMobileExtPartyId(requested);
+    }
+
+    private static String currentAppUsername() {
+        LoginUser loginUser = LoginHelper.getLoginUser();
+        if (loginUser == null || !UserType.APP_USER.getUserType().equals(loginUser.getUserType())) {
+            return "";
+        }
+        String username = loginUser.getUsername();
+        return username == null ? "" : username.trim();
     }
 
     private static Map<String, Object> reviewDetailPayload(ReviewDetailResponse detail) {
@@ -73,6 +133,8 @@ public class AihrMobileController {
         data.put("summary", detail.summary());
         data.put("mentorRewrite", detail.mentorRewrite());
         data.put("aiComment", detail.aiComment());
+        data.put("reviewAdvice", detail.reviewAdvice());
+        data.put("incentivePoint", detail.incentivePoint());
         data.put("scoreItems", detail.scoreItems().stream().map(item -> Map.of(
             "label", item.label(),
             "value", item.value(),
@@ -81,8 +143,20 @@ public class AihrMobileController {
         data.put("dialogue", detail.dialogue().stream().map(turn -> Map.of(
             "role", turn.role(),
             "label", turn.label(),
-            "text", turn.text()
+            "text", turn.text(),
+            "audioUrl", turn.audioUrl()
         )).toList());
+        data.put("annotations", detail.annotations().stream().map(AihrMobileController::annotationPayload).toList());
         return data;
     }
+
+    private static Map<String, Object> annotationPayload(AnnotationResponse annotation) {
+        return Map.of(
+            "turnIndex", annotation.turnIndex(),
+            "sourceText", annotation.sourceText(),
+            "issue", annotation.issue(),
+            "rewrite", annotation.rewrite(),
+            "sopPoint", annotation.sopPoint()
+        );
+    }
 }
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java
index 429dabbd..7409556d 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java
@@ -1,19 +1,43 @@
 package org.dromara.aihr.controller;
 
+import cn.dev33.satoken.annotation.SaCheckRole;
+import cn.dev33.satoken.annotation.SaMode;
 import lombok.RequiredArgsConstructor;
+import org.dromara.aihr.domain.AihrPracticeDto.AnnotationResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.AnnotationSaveRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.CalibrationRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.CalibrationResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.FinishRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.FinishResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PrepCardResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.RubricResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioEnabledRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioSaveRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.StartRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.StartResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.TurnRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.TurnResponse;
 import org.dromara.aihr.service.AihrPracticeSeedService;
+import org.dromara.common.core.constant.TenantConstants;
 import org.dromara.common.core.domain.R;
+import org.dromara.common.core.domain.model.LoginUser;
+import org.dromara.common.core.enums.UserType;
+import org.dromara.common.satoken.utils.LoginHelper;
+import org.springframework.http.HttpHeaders;
+import org.springframework.http.MediaType;
+import org.springframework.http.ResponseEntity;
+import org.springframework.web.bind.annotation.GetMapping;
+import org.springframework.web.bind.annotation.PatchMapping;
+import org.springframework.web.bind.annotation.PathVariable;
 import org.springframework.web.bind.annotation.PostMapping;
 import org.springframework.web.bind.annotation.RequestBody;
 import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.bind.annotation.RequestParam;
 import org.springframework.web.bind.annotation.RestController;
 
+import java.util.List;
+
 /**
  * 三角色对练 API。
  */
@@ -22,11 +46,55 @@ import org.springframework.web.bind.annotation.RestController;
 @RequestMapping("/api/train/practice")
 public class AihrPracticeController {
 
+    private static final String HR_OPERATOR_ROLE = "hr_operator";
+
     private final AihrPracticeSeedService practiceSeedService;
 
+    @GetMapping("/scenarios")
+    public R<List<ScenarioResponse>> scenarios(@RequestParam(required = false) String position,
+                                               @RequestParam(required = false) String scenarioType) {
+        return R.ok(practiceSeedService.scenarios(position, scenarioType));
+    }
+
+    @GetMapping("/scenarios/{id}")
+    public R<ScenarioResponse> scenario(@PathVariable String id) {
+        return R.ok(practiceSeedService.scenario(id));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PostMapping("/scenarios")
+    public R<ScenarioResponse> saveScenario(@RequestBody ScenarioSaveRequest request) {
+        return R.ok(practiceSeedService.saveScenario(request));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PatchMapping("/scenarios/{id}/enabled")
+    public R<Void> updateScenarioEnabled(@PathVariable String id, @RequestBody ScenarioEnabledRequest request) {
+        return practiceSeedService.updateScenarioEnabled(id, request) ? R.ok() : R.fail("训练场景不存在");
+    }
+
+    @GetMapping("/scenarios/{id}/prep-card")
+    public R<PrepCardResponse> prepCard(@PathVariable String id) {
+        return R.ok(practiceSeedService.prepCard(id));
+    }
+
+    @GetMapping("/rubrics")
+    public R<List<RubricResponse>> rubrics(@RequestParam(required = false) String scenarioId) {
+        return R.ok(practiceSeedService.rubrics(scenarioId));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @GetMapping("/export")
+    public ResponseEntity<String> export() {
+        return ResponseEntity.ok()
+            .header(HttpHeaders.CONTENT_DISPOSITION, "attachment; filename=aihr-practice-pilot.csv")
+            .contentType(MediaType.parseMediaType("text/csv;charset=UTF-8"))
+            .body(practiceSeedService.exportPilotCsv());
+    }
+
     @PostMapping("/start")
     public R<StartResponse> start(@RequestBody StartRequest request) {
-        return R.ok(practiceSeedService.start(request));
+        return R.ok(practiceSeedService.start(bindMobileStartIdentity(request)));
     }
 
     @PostMapping("/turn")
@@ -38,4 +106,37 @@ public class AihrPracticeController {
     public R<FinishResponse> finish(@RequestBody FinishRequest request) {
         return R.ok(practiceSeedService.finish(request));
     }
+
+    @PostMapping("/sessions/{sessionId}/annotations")
+    public R<List<AnnotationResponse>> annotations(@PathVariable String sessionId, @RequestBody(required = false) AnnotationSaveRequest request) {
+        List<AnnotationResponse> annotations = practiceSeedService.saveAnnotations(sessionId, request);
+        return annotations.isEmpty() ? R.fail("训练会话不存在") : R.ok(annotations);
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PostMapping("/sessions/{sessionId}/calibration")
+    public R<CalibrationResponse> calibration(@PathVariable String sessionId, @RequestBody(required = false) CalibrationRequest request) {
+        CalibrationResponse response = practiceSeedService.calibrate(sessionId, request);
+        return response == null ? R.fail("训练会话不存在") : R.ok(response);
+    }
+
+    private static StartRequest bindMobileStartIdentity(StartRequest request) {
+        if (request == null || !"mobile".equalsIgnoreCase(request.mode())) {
+            return request;
+        }
+        String username = currentAppUsername();
+        if (username.isBlank()) {
+            return request;
+        }
+        return new StartRequest(username, request.scenarioId(), request.mode());
+    }
+
+    private static String currentAppUsername() {
+        LoginUser loginUser = LoginHelper.getLoginUser();
+        if (loginUser == null || !UserType.APP_USER.getUserType().equals(loginUser.getUserType())) {
+            return "";
+        }
+        String username = loginUser.getUsername();
+        return username == null ? "" : username.trim();
+    }
 }
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPromptTemplateController.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPromptTemplateController.java
new file mode 100644
index 00000000..20a7b188
--- /dev/null
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPromptTemplateController.java
@@ -0,0 +1,53 @@
+package org.dromara.aihr.controller;
+
+import cn.dev33.satoken.annotation.SaCheckRole;
+import cn.dev33.satoken.annotation.SaMode;
+import lombok.RequiredArgsConstructor;
+import org.dromara.aihr.domain.AihrPracticeDto.PromptTemplateRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.PromptTemplateResponse;
+import org.dromara.aihr.service.AihrPracticeSeedService;
+import org.dromara.common.core.constant.TenantConstants;
+import org.dromara.common.core.domain.R;
+import org.springframework.web.bind.annotation.GetMapping;
+import org.springframework.web.bind.annotation.PathVariable;
+import org.springframework.web.bind.annotation.PostMapping;
+import org.springframework.web.bind.annotation.PutMapping;
+import org.springframework.web.bind.annotation.RequestBody;
+import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.bind.annotation.RequestParam;
+import org.springframework.web.bind.annotation.RestController;
+
+import java.util.List;
+
+/**
+ * AI HR 提示词模板 API。
+ */
+@RequiredArgsConstructor
+@RestController
+@RequestMapping("/api/aihr/prompt-templates")
+public class AihrPromptTemplateController {
+
+    private static final String HR_OPERATOR_ROLE = "hr_operator";
+
+    private final AihrPracticeSeedService practiceSeedService;
+
+    @GetMapping
+    public R<List<PromptTemplateResponse>> list(@RequestParam(required = false) String category,
+                                                @RequestParam(required = false) String code,
+                                                @RequestParam(required = false) Boolean enabled) {
+        return R.ok(practiceSeedService.promptTemplates(category, code, enabled));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PostMapping
+    public R<PromptTemplateResponse> create(@RequestBody PromptTemplateRequest request) {
+        return R.ok(practiceSeedService.savePromptTemplate(request));
+    }
+
+    @SaCheckRole(value = {TenantConstants.SUPER_ADMIN_ROLE_KEY, HR_OPERATOR_ROLE}, mode = SaMode.OR)
+    @PutMapping("/{id}")
+    public R<PromptTemplateResponse> update(@PathVariable Long id, @RequestBody PromptTemplateRequest request) {
+        PromptTemplateResponse response = practiceSeedService.updatePromptTemplate(id, request);
+        return response == null ? R.fail("提示词模板不存在") : R.ok(response);
+    }
+}
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSopController.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSopController.java
index bfc96ba8..847df036 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSopController.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSopController.java
@@ -7,6 +7,8 @@ import org.dromara.aihr.domain.AihrSopDto.LocalImportTaskResponse;
 import org.dromara.aihr.domain.AihrSopDto.ProcessingOverviewResponse;
 import org.dromara.aihr.domain.AihrSopDto.SearchRequest;
 import org.dromara.aihr.domain.AihrSopDto.SearchResponse;
+import org.dromara.aihr.domain.AihrSopDto.SopReviewRequest;
+import org.dromara.aihr.domain.AihrSopDto.SopReviewResponse;
 import org.dromara.aihr.domain.AihrSopDto.SummaryCardRequest;
 import org.dromara.aihr.domain.AihrSopDto.SummaryCardResponse;
 import org.dromara.aihr.domain.AihrSopDto.UploadEnqueueResponse;
@@ -63,6 +65,12 @@ public class AihrSopController {
         return R.ok(sopSeedService.search(request));
     }
 
+    @PostMapping("/reviews/{id}")
+    public R<SopReviewResponse> review(@PathVariable Long id, @RequestBody(required = false) SopReviewRequest request) {
+        SopReviewResponse response = sopSeedService.reviewSearch(id, request);
+        return response == null ? R.fail("SOP问答评审记录不存在") : R.ok(response);
+    }
+
     @PostMapping("/summary-card")
     public R<SummaryCardResponse> summaryCard(@RequestBody SummaryCardRequest request) {
         return R.ok(sopSeedService.summaryCard(request));
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSpeechController.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSpeechController.java
index de4af3df..dc01ade3 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSpeechController.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSpeechController.java
@@ -1,11 +1,14 @@
 package org.dromara.aihr.controller;
 
 import lombok.RequiredArgsConstructor;
+import lombok.extern.slf4j.Slf4j;
 import org.dromara.aihr.domain.AihrSpeechDto.AsrResponse;
 import org.dromara.aihr.domain.AihrSpeechDto.TtsRequest;
 import org.dromara.aihr.domain.AihrSpeechDto.TtsResponse;
 import org.dromara.aihr.service.AihrSpeechService;
 import org.dromara.common.core.domain.R;
+import org.dromara.system.domain.vo.SysOssVo;
+import org.dromara.system.service.ISysOssService;
 import org.springframework.http.MediaType;
 import org.springframework.web.bind.annotation.PostMapping;
 import org.springframework.web.bind.annotation.RequestBody;
@@ -14,12 +17,16 @@ import org.springframework.web.bind.annotation.RequestPart;
 import org.springframework.web.bind.annotation.RestController;
 import org.springframework.web.multipart.MultipartFile;
 
+import java.io.File;
 import java.io.IOException;
+import java.nio.file.Files;
+import java.nio.file.Path;
 import java.util.Base64;
 
 /**
  * 对练语音 API：ASR 语音输入 + TTS 客户语音播报。未配置语音模型时返回失败，前端降级为文本。
  */
+@Slf4j
 @RequiredArgsConstructor
 @RestController
 @RequestMapping("/api/ai")
@@ -30,6 +37,7 @@ public class AihrSpeechController {
     private static final int MAX_TTS_CHARS = 300;
 
     private final AihrSpeechService speechService;
+    private final ISysOssService ossService;
 
     @PostMapping(value = "/asr", consumes = MediaType.MULTIPART_FORM_DATA_VALUE)
     public R<AsrResponse> asr(@RequestPart("file") MultipartFile file) throws IOException {
@@ -43,7 +51,10 @@ public class AihrSpeechController {
             return R.fail("音频过大（上限 5MB），请缩短录音时长");
         }
         return speechService.transcribe(file.getBytes(), file.getOriginalFilename(), file.getContentType())
-            .map(text -> R.ok(new AsrResponse(text, "openai-compatible")))
+            .map(text -> {
+                SysOssVo oss = ossService.upload(file);
+                return R.ok(new AsrResponse(text, "openai-compatible", oss.getOssId(), oss.getUrl()));
+            })
             .orElseGet(() -> R.fail("语音识别失败，请改用文字输入"));
     }
 
@@ -60,7 +71,30 @@ public class AihrSpeechController {
             text = text.substring(0, MAX_TTS_CHARS);
         }
         return speechService.synthesize(text, request == null ? null : request.voice())
-            .map(audio -> R.ok(new TtsResponse("data:audio/mp3;base64," + Base64.getEncoder().encodeToString(audio), "openai-compatible")))
+            .map(this::storeTtsAudio)
             .orElseGet(() -> R.fail("语音合成失败，已降级为文本展示"));
     }
+
+    private R<TtsResponse> storeTtsAudio(byte[] audio) {
+        String inlineAudioUrl = "data:audio/mp3;base64," + Base64.getEncoder().encodeToString(audio);
+        Path tempFile = null;
+        try {
+            tempFile = Files.createTempFile("aihr-tts-", ".mp3");
+            Files.write(tempFile, audio);
+            File file = tempFile.toFile();
+            SysOssVo oss = ossService.upload(file);
+            return R.ok(new TtsResponse(oss.getUrl(), "openai-compatible", oss.getOssId(), inlineAudioUrl));
+        } catch (Exception e) {
+            log.warn("tts audio upload failed: {}", e.getMessage());
+            return R.ok(new TtsResponse(inlineAudioUrl, "openai-compatible"));
+        } finally {
+            if (tempFile != null) {
+                try {
+                    Files.deleteIfExists(tempFile);
+                } catch (IOException e) {
+                    log.warn("delete tts temp file failed: {}", e.getMessage());
+                }
+            }
+        }
+    }
 }
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrPracticeDto.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrPracticeDto.java
index 373378ba..be59c550 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrPracticeDto.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrPracticeDto.java
@@ -26,7 +26,62 @@ public final class AihrPracticeDto {
     public record PersonaResponse(String customer, String project, String strategy, String goal) {
     }
 
-    public record TurnRequest(String sessionId, Integer roundIndex, String traineeText, String traineeAudioUrl) {
+    public record ScenarioResponse(
+        String id,
+        String name,
+        String position,
+        String scenarioType,
+        String projectType,
+        Integer difficulty,
+        String customerPersona,
+        String openingText,
+        String explicitNeed,
+        String hiddenNeed,
+        String irritants,
+        String delights,
+        String sopRefs,
+        String successCriteria,
+        String strategy,
+        String goal,
+        Boolean enabled,
+        RubricResponse rubric
+    ) {
+    }
+
+    public record ScenarioSaveRequest(
+        String id,
+        String name,
+        String position,
+        String scenarioType,
+        String projectType,
+        Integer difficulty,
+        String customerPersona,
+        String openingText,
+        String explicitNeed,
+        String hiddenNeed,
+        String irritants,
+        String delights,
+        String sopRefs,
+        String successCriteria,
+        String strategy,
+        String goal,
+        Boolean enabled
+    ) {
+    }
+
+    public record ScenarioEnabledRequest(Boolean enabled) {
+    }
+
+    public record RubricResponse(String code, String name, String version, List<RubricDimensionResponse> dimensions) {
+    }
+
+    public record RubricDimensionResponse(String code, String name, Double weight, String description) {
+    }
+
+    public record PrepCardResponse(List<String> keyPoints, List<String> redLines, List<String> scripts, String promptVersion) {
+    }
+
+    public record TurnRequest(String sessionId, Integer roundIndex, String traineeText, String traineeAudioUrl, Long traineeAudioOssId) {
     }
 
     public record TurnResponse(
@@ -35,6 +90,7 @@ public final class AihrPracticeDto {
         Integer emotion,
         Integer trust,
         String coachHint,
+        Boolean redFlag,
         Integer roundIndex,
         Boolean finished
     ) {
@@ -59,7 +115,37 @@ public final class AihrPracticeDto {
     public record RecordResponse(Long id, String sessionId, String time, String trainee, String scene, Integer score, String status, String summary) {
     }
 
-    public record DialogueResponse(String role, String label, String text) {
+    public record DialogueResponse(String role, String label, String text, String audioUrl, Integer emotion, Integer trust, Boolean redFlag, String coachHint) {
+        public DialogueResponse(String role, String label, String text) {
+            this(role, label, text, "", null, null, null, "");
+        }
+
+        public DialogueResponse(String role, String label, String text, String audioUrl) {
+            this(role, label, text, audioUrl, null, null, null, "");
+        }
+    }
+
+    public record AnnotationResponse(Integer turnIndex, String sourceText, String issue, String rewrite, String sopPoint) {
+    }
+
+    public record AnnotationSaveRequest(List<AnnotationResponse> annotations) {
+    }
+
+    public record CalibrationRequest(
+        String reviewer,
+        Integer correctedTotal,
+        Integer correctedCompliance,
+        Integer correctedEmotion,
+        Integer correctedCommunication,
+        Integer correctedMarketing,
+        String reason
+    ) {
+    }
+
+    public record CalibrationResponse(Long id, String sessionId, Integer originalScore, Integer correctedScore, String reviewer, String reason, String status, String createTime) {
+    }
+
+    public record ReviewAdviceRequest(String reviewer, String advice, Integer incentivePoint, String nextScenarioId, String nextReason) {
     }
 
     public record ReviewDetailResponse(
@@ -73,11 +159,102 @@ public final class AihrPracticeDto {
         String summary,
         String mentorRewrite,
         String aiComment,
+        String reviewAdvice,
+        Integer incentivePoint,
         List<DimensionResponse> scoreItems,
-        List<DialogueResponse> dialogue
+        List<DialogueResponse> dialogue,
+        List<AnnotationResponse> annotations
     ) {
     }
 
-    public record CompetencyResponse(Integer score, Integer completed, Integer pendingReview, List<DimensionResponse> dimensions) {
+    public record CompetencyResponse(
+        Integer score,
+        Integer completed,
+        Integer pendingReview,
+        Integer trainingMinutes,
+        Integer contribution,
+        Integer assessmentScore,
+        String aiLevel,
+        List<DimensionResponse> dimensions,
+        List<GrowthStageResponse> growthPath
+    ) {
+    }
+
+    public record GrowthStageResponse(String level, Integer progress, String status, String evidence) {
+    }
+
+    public record PracticeAlertResponse(String type, String title, String desc, String severity, String extPartyId) {
+    }
+
+    public record PracticeAssignmentRequest(String extPartyId, String traineeName, String scenarioId, String scenarioName, String source, String reason) {
+    }
+
+    public record PracticeAssignmentResponse(
+        Long id,
+        String extPartyId,
+        String traineeName,
+        String scenarioId,
+        String scenarioName,
+        String source,
+        String reason,
+        String status,
+        String createTime,
+        String question,
+        String referenceAnswer,
+        String userAnswer,
+        String feedback,
+        Boolean correct
+    ) {
+    }
+
+    public record DailyDrillAnswerRequest(String answer) {
+    }
+
+    public record DailyDrillAnswerResponse(Long id, String status, Boolean correct, Integer score, String feedback, String referenceAnswer) {
+    }
+
+    public record PromptTemplateRequest(
+        String code,
+        String name,
+        String category,
+        String outputFormat,
+        String systemPrompt,
+        String template,
+        String variables,
+        String version,
+        Boolean enabled,
+        String description
+    ) {
+    }
+
+    public record PromptTemplateResponse(
+        Long id,
+        String code,
+        String name,
+        String category,
+        String outputFormat,
+        String systemPrompt,
+        String template,
+        String variables,
+        String version,
+        Boolean enabled,
+        String description,
+        String updateTime
+    ) {
+    }
+
+    public record PromotionEvidenceResponse(
+        String extPartyId,
+        String currentLevel,
+        Integer assessmentScore,
+        Integer trainingMinutes,
+        Integer contribution,
+        Integer completed,
+        Integer pendingReview,
+        List<DimensionResponse> dimensions,
+        List<RecordResponse> latestRecords,
+        List<PracticeAssignmentResponse> assignments,
+        List<String> evidenceItems
+    ) {
     }
 }
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSopDto.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSopDto.java
index f50ae605..564d1006 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSopDto.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSopDto.java
@@ -7,12 +7,18 @@ public final class AihrSopDto {
     private AihrSopDto() {
     }
 
-    public record SearchRequest(String queryText, String category, Integer limit) {
+    public record SearchRequest(String queryText, String category, String position, String source, Integer limit) {
     }
 
     public record SummaryCardRequest(String queryText, String category) {
     }
 
+    public record SopReviewRequest(Boolean usable, String reviewer, String note) {
+    }
+
+    public record SopReviewResponse(Long id, Boolean usable, String status, String reviewedAt) {
+    }
+
     public record SummaryCardResponse(String title, List<CardStep> steps, List<CardObjection> objections, List<String> scripts, List<String> reminders) {
     }
 
@@ -79,7 +85,8 @@ public final class AihrSopDto {
         List<String> training,
         List<RecordResponse> records,
         List<String> keyPoints,
-        List<String> cautions
+        List<String> cautions,
+        Long reviewId
     ) {
     }
 
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSpeechDto.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSpeechDto.java
index fbf2278d..87654e5f 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSpeechDto.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSpeechDto.java
@@ -5,12 +5,18 @@ public final class AihrSpeechDto {
     private AihrSpeechDto() {
     }
 
-    public record AsrResponse(String text, String source) {
+    public record AsrResponse(String text, String source, Long ossId, String audioUrl) {
+        public AsrResponse(String text, String source) {
+            this(text, source, null, "");
+        }
     }
 
     public record TtsRequest(String text, String voice) {
     }
 
-    public record TtsResponse(String audioUrl, String source) {
+    public record TtsResponse(String audioUrl, String source, Long ossId, String inlineAudioUrl) {
+        public TtsResponse(String audioUrl, String source) {
+            this(audioUrl, source, null, "");
+        }
     }
 }
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrMobileSeedService.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrMobileSeedService.java
index 9794db1b..0baca866 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrMobileSeedService.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrMobileSeedService.java
@@ -1,7 +1,14 @@
 package org.dromara.aihr.service;
 
 import org.dromara.aihr.domain.AihrPracticeDto.CompetencyResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAlertResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PromotionEvidenceResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.RecordResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ReviewAdviceRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.ReviewDetailResponse;
 import org.dromara.aihr.domain.vo.AihrMobileDto.HomeResponse;
 import org.dromara.aihr.domain.vo.AihrMobileDto.MetricResponse;
@@ -51,13 +58,41 @@ public class AihrMobileSeedService {
     }
 
     public boolean markReviewed(Long id) {
-        return practiceSeedService.markReviewed(id);
+        return markReviewed(id, null);
+    }
+
+    public boolean markReviewed(Long id, ReviewAdviceRequest request) {
+        return practiceSeedService.markReviewed(id, request);
     }
 
     public CompetencyResponse profile(String extPartyId) {
         return practiceSeedService.competency(extPartyId);
     }
 
+    public PromotionEvidenceResponse promotionEvidence(String extPartyId) {
+        return practiceSeedService.promotionEvidence(extPartyId);
+    }
+
+    public List<PracticeAlertResponse> practiceAlerts() {
+        return practiceSeedService.alerts();
+    }
+
+    public List<PracticeAssignmentResponse> practiceAssignments(String extPartyId) {
+        return practiceSeedService.assignments(extPartyId, 10);
+    }
+
+    public PracticeAssignmentResponse createPracticeAssignment(PracticeAssignmentRequest request) {
+        return practiceSeedService.createAssignment(request);
+    }
+
+    public DailyDrillAnswerResponse answerDailyDrill(Long id, DailyDrillAnswerRequest request) {
+        return answerDailyDrill(id, request, "");
+    }
+
+    public DailyDrillAnswerResponse answerDailyDrill(Long id, DailyDrillAnswerRequest request, String extPartyId) {
+        return practiceSeedService.answerDailyDrill(id, request, extPartyId);
+    }
+
     private static String normalize(String role) {
         if (role == null) {
             return "user";
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrModelSeedService.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrModelSeedService.java
index 87daca2d..ae815a5f 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrModelSeedService.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrModelSeedService.java
@@ -14,6 +14,7 @@ import org.dromara.aihr.domain.AihrModelDto.ConfigResponse;
 import org.dromara.aihr.domain.AihrModelDto.ProviderRequest;
 import org.dromara.aihr.domain.AihrModelDto.ProviderResponse;
 import org.dromara.aihr.domain.AihrModelDto.ProviderStatusRequest;
+import org.springframework.beans.factory.annotation.Value;
 import org.springframework.dao.DataAccessException;
 import org.springframework.jdbc.core.JdbcTemplate;
 import org.springframework.stereotype.Service;
@@ -43,6 +44,15 @@ public class AihrModelSeedService {
     private final ObjectMapper objectMapper;
     private final JdbcTemplate jdbcTemplate;
 
+    @Value("${aihr.ai-runtime.enabled:${AIHR_AI_RUNTIME_ENABLED:true}}")
+    private boolean aiEnabled;
+
+    @Value("${aihr.ai-runtime.chat-enabled:${AIHR_AI_CHAT_ENABLED:true}}")
+    private boolean chatEnabled;
+
+    @Value("${aihr.ai-runtime.speech-enabled:${AIHR_AI_SPEECH_ENABLED:true}}")
+    private boolean speechEnabled;
+
     public List<ProviderResponse> providers() {
         List<ProviderResponse> rows = dbProviders();
         return rows.isEmpty() ? seedProviders() : mergeProviders(rows);
@@ -181,6 +191,18 @@ public class AihrModelSeedService {
         // 运行参数已就绪时以解析出的模型名为准：请求可能带的是 seed 占位模型名（如 gpt-4o-mini），不能透传给供应商
         String modelName = runtime.configured() || request == null || isBlank(request.model()) ? runtime.modelName() : request.model();
 
+        if (!chatAllowed()) {
+            return new ChatResponse(
+                false,
+                runtime.providerCode(),
+                modelName,
+                "AI 调用已被试点成本闸门关闭，当前返回文本兜底：先安抚业主情绪，确认事实与责任人，再承诺首次反馈时间。",
+                "cost-guard-fallback",
+                null,
+                List.of("需要恢复真实调用时设置 AIHR_AI_RUNTIME_ENABLED=true 且 AIHR_AI_CHAT_ENABLED=true。")
+            );
+        }
+
         if (!runtime.configured()) {
             return new ChatResponse(
                 false,
@@ -216,6 +238,9 @@ public class AihrModelSeedService {
      * 按类目(asr/tts)查已启用且配置齐全的语音模型运行参数，供 AihrSpeechService 使用。
      */
     public Optional<SpeechModel> speechModel(String category) {
+        if (!speechAllowed()) {
+            return Optional.empty();
+        }
         try {
             List<SpeechModel> rows = jdbcTemplate.query("""
                 select c.model_name, c.provider_code,
@@ -249,6 +274,10 @@ public class AihrModelSeedService {
      * 供其他模块(如三角色对练)复用的 chat 调用：模型未配置或调用失败返回 empty，由调用方决定兜底。
      */
     public Optional<String> tryChat(String systemPrompt, String userPrompt, double temperature) {
+        if (!chatAllowed()) {
+            // ponytail: manual cost breaker; replace with metered monthly billing guard when vendor usage data is wired.
+            return Optional.empty();
+        }
         RuntimeConfig runtime = runtimeConfig(null);
         if (!runtime.configured()) {
             return Optional.empty();
@@ -261,6 +290,14 @@ public class AihrModelSeedService {
         }
     }
 
+    private boolean chatAllowed() {
+        return aiEnabled && chatEnabled;
+    }
+
+    private boolean speechAllowed() {
+        return aiEnabled && speechEnabled;
+    }
+
     private List<ProviderResponse> dbProviders() {
         try {
             return jdbcTemplate.query("""
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeLlmService.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeLlmService.java
index 1ee0715f..1280e04e 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeLlmService.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeLlmService.java
@@ -38,6 +38,15 @@ public class AihrPracticeLlmService {
     ) {
     }
 
+    public record PracticeTurn(
+        String customerText,
+        int emotion,
+        int trust,
+        String coachHint,
+        boolean redFlag
+    ) {
+    }
+
     /**
      * 生成 AI 客户(业主)的下一句回应。nextBeat 为 seed 剧本中下一轮台词，作为剧情推进锚点。
      */
@@ -64,6 +73,42 @@ public class AihrPracticeLlmService {
             .filter(text -> !text.isBlank());
     }
 
+    /**
+     * 生成下一句业主回应，并让模型同步给出回合情绪、信任、红线和教练提示；解析失败由调用方回退 seed。
+     */
+    public Optional<PracticeTurn> customerTurn(
+        String personaTraits,
+        String project,
+        String goal,
+        List<DialogueResponse> dialogue,
+        String traineeText,
+        String nextBeat,
+        int defaultEmotion,
+        int defaultTrust,
+        String defaultCoachHint
+    ) {
+        String system = """
+            你只扮演物业小区业主，同时作为训练引擎给出结构化回合状态。
+            人设特征：%s
+            场景：%s
+            隐性诉求：%s
+            规则：
+            1. customerText 是业主下一句话，一句以内，不超过%d个字，口语化。
+            2. 禁止在 customerText 中提及系统、人设、评分、SOP、AI、训练。
+            3. emotion/trust 为 0-100 整数；员工承接越好 trust 越高，推责或对抗则 redFlag=true。
+            4. coachHint 给员工下一步改进建议，不超过60字。
+            5. 剧情推进方向（不要照抄原句）：%s
+            只输出 JSON，不要输出其他文字：
+            {"customerText":"","emotion":%d,"trust":%d,"coachHint":"","redFlag":false}
+            """.formatted(personaTraits, project, goal, MAX_CUSTOMER_CHARS, nextBeat, defaultEmotion, defaultTrust);
+        String user = "对话记录：\n" + renderDialogue(dialogue)
+            + "\n员工刚才说：" + traineeText
+            + "\n默认教练提示：" + defaultCoachHint
+            + "\n请输出 JSON。";
+        return modelService.tryChat(system, user, CUSTOMER_TEMPERATURE)
+            .flatMap(content -> parseTurn(content, defaultEmotion, defaultTrust, defaultCoachHint));
+    }
+
     /**
      * /finish 单 LLM 结构化评分：temperature=0 + 固定 prompt 版本 + 档位锚点 60/75/90。
      */
@@ -111,6 +156,26 @@ public class AihrPracticeLlmService {
         }
     }
 
+    private Optional<PracticeTurn> parseTurn(String content, int defaultEmotion, int defaultTrust, String defaultCoachHint) {
+        try {
+            JsonNode root = objectMapper.readTree(extractJson(content));
+            String customerText = cleanCustomerLine(root.path("customerText").asText(""));
+            if (customerText.isBlank()) {
+                return Optional.empty();
+            }
+            return Optional.of(new PracticeTurn(
+                truncateText(customerText, MAX_CUSTOMER_CHARS * 2),
+                clampScore(root.path("emotion").asInt(defaultEmotion)),
+                clampScore(root.path("trust").asInt(defaultTrust)),
+                truncateText(root.path("coachHint").asText(defaultCoachHint), 120),
+                root.path("redFlag").asBoolean(false)
+            ));
+        } catch (Exception e) {
+            log.warn("practice turn parse failed, falls back to seed: {}", e.getMessage());
+            return Optional.empty();
+        }
+    }
+
     /** 维度字段缺失时回落到 total，避免 asInt() 把缺失当 0 分落库。 */
     private static int dimension(JsonNode root, String field, int fallback) {
         JsonNode node = root.path(field);
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java
index b8741762..4170d806 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java
@@ -3,18 +3,40 @@ package org.dromara.aihr.service;
 import com.fasterxml.jackson.core.JsonProcessingException;
 import com.fasterxml.jackson.databind.JsonNode;
 import com.fasterxml.jackson.databind.ObjectMapper;
+import org.dromara.aihr.domain.AihrPracticeDto.AnnotationResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.AnnotationSaveRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.CalibrationRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.CalibrationResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.CompetencyResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.DailyDrillAnswerResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.DialogueResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.DimensionResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.FinishRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.FinishResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.GrowthStageResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.PersonaResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PrepCardResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAlertResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.PracticeAssignmentResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PromptTemplateRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.PromptTemplateResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.PromotionEvidenceResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.RecordResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ReviewAdviceRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.ReviewDetailResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.RubricDimensionResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.RubricResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioEnabledRequest;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioResponse;
+import org.dromara.aihr.domain.AihrPracticeDto.ScenarioSaveRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.StartRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.StartResponse;
 import org.dromara.aihr.domain.AihrPracticeDto.TurnRequest;
 import org.dromara.aihr.domain.AihrPracticeDto.TurnResponse;
+import org.dromara.aihr.service.AihrPracticeLlmService.PracticeTurn;
+import org.springframework.dao.DataAccessException;
 import org.springframework.jdbc.core.JdbcTemplate;
 import org.springframework.stereotype.Service;
 
@@ -27,6 +49,7 @@ import java.util.ArrayList;
 import java.util.LinkedHashMap;
 import java.util.List;
 import java.util.Map;
+import java.util.Optional;
 import java.util.concurrent.ConcurrentHashMap;
 import java.util.concurrent.ConcurrentMap;
 
@@ -45,12 +68,177 @@ public class AihrPracticeSeedService {
     private final ObjectMapper objectMapper;
     private final JdbcTemplate jdbcTemplate;
     private final AihrPracticeLlmService practiceLlmService;
+    private final AihrSopSeedService sopSeedService;
     private volatile boolean practiceTableReady;
+    private volatile boolean assignmentTableReady;
+    private volatile boolean scenarioTableReady;
+    private volatile boolean calibrationTableReady;
+    private volatile boolean promptTemplateTableReady;
+    private volatile boolean annotationTableReady;
+    private volatile boolean audioTableReady;
 
-    public AihrPracticeSeedService(ObjectMapper objectMapper, JdbcTemplate jdbcTemplate, AihrPracticeLlmService practiceLlmService) {
+    public AihrPracticeSeedService(ObjectMapper objectMapper, JdbcTemplate jdbcTemplate, AihrPracticeLlmService practiceLlmService, AihrSopSeedService sopSeedService) {
         this.objectMapper = objectMapper;
         this.jdbcTemplate = jdbcTemplate;
         this.practiceLlmService = practiceLlmService;
+        this.sopSeedService = sopSeedService;
+    }
+
+    public List<ScenarioResponse> scenarios(String position, String scenarioType) {
+        String safePosition = isBlank(position) ? "" : position.trim();
+        String safeType = isBlank(scenarioType) ? "" : scenarioType.trim();
+        try {
+            List<ScenarioResponse> rows = jdbcTemplate.query("""
+                SELECT scenario_code, scenario_name, position, scenario_type, project_type, difficulty,
+                       customer_persona, opening_text, explicit_need, hidden_need, irritants, delights,
+                       sop_refs, success_criteria, strategy, goal, enabled
+                FROM aihr_practice_scenario
+                WHERE tenant_id = ?
+                  AND enabled = 1
+                  AND (? = '' OR position = ?)
+                  AND (? = '' OR scenario_type = ?)
+                ORDER BY sort_order ASC, id ASC
+                """, this::mapScenarioResponse, TENANT_ID, safePosition, safePosition, safeType, safeType);
+            return rows.isEmpty() ? fallbackScenarios() : rows;
+        } catch (DataAccessException e) {
+            return fallbackScenarios();
+        }
+    }
+
+    public ScenarioResponse scenario(String id) {
+        if (isBlank(id)) {
+            return scenarios(null, null).get(0);
+        }
+        try {
+            List<ScenarioResponse> rows = jdbcTemplate.query("""
+                SELECT scenario_code, scenario_name, position, scenario_type, project_type, difficulty,
+                       customer_persona, opening_text, explicit_need, hidden_need, irritants, delights,
+                       sop_refs, success_criteria, strategy, goal, enabled
+                FROM aihr_practice_scenario
+                WHERE tenant_id = ? AND scenario_code = ?
+                LIMIT 1
+                """, this::mapScenarioResponse, TENANT_ID, id.trim());
+            if (!rows.isEmpty()) {
+                return rows.get(0);
+            }
+        } catch (DataAccessException ignored) {
+            // Fall through to seed scenario.
+        }
+        ScenarioSeed seed = resolveScenario(id, null);
+        return fallbackScenario(seed);
+    }
+
+    public ScenarioResponse saveScenario(ScenarioSaveRequest request) {
+        ensureScenarioTable();
+        LocalDateTime now = LocalDateTime.now();
+        String code = normalizeScenarioCode(firstNonBlank(request == null ? null : request.id(), "scenario-" + System.currentTimeMillis()));
+        String name = firstNonBlank(request == null ? null : request.name(), "自定义对练场景");
+        String scenarioType = firstNonBlank(request == null ? null : request.scenarioType(), "投诉处理");
+        String projectType = firstNonBlank(request == null ? null : request.projectType(), "住宅");
+        int difficulty = Math.max(1, Math.min(5, request == null || request.difficulty() == null ? 1 : request.difficulty()));
+        boolean enabled = request == null || request.enabled() == null || request.enabled();
+        jdbcTemplate.update("""
+            INSERT INTO aihr_practice_scenario
+              (tenant_id, scenario_code, scenario_name, position, scenario_type, project_type, difficulty,
+               customer_persona, opening_text, explicit_need, hidden_need, irritants, delights, sop_refs,
+               success_criteria, strategy, goal, trainee_name, trust_start, trust_end, rounds_json, enabled, sort_order, create_time, update_time)
+            VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, '张三', 60, 80, NULL, ?, 100, ?, ?)
+            ON DUPLICATE KEY UPDATE
+              scenario_name = VALUES(scenario_name),
+              position = VALUES(position),
+              scenario_type = VALUES(scenario_type),
+              project_type = VALUES(project_type),
+              difficulty = VALUES(difficulty),
+              customer_persona = VALUES(customer_persona),
+              opening_text = VALUES(opening_text),
+              explicit_need = VALUES(explicit_need),
+              hidden_need = VALUES(hidden_need),
+              irritants = VALUES(irritants),
+              delights = VALUES(delights),
+              sop_refs = VALUES(sop_refs),
+              success_criteria = VALUES(success_criteria),
+              strategy = VALUES(strategy),
+              goal = VALUES(goal),
+              enabled = VALUES(enabled),
+              update_time = VALUES(update_time)
+            """,
+            TENANT_ID,
+            code,
+            name,
+            firstNonBlank(request == null ? null : request.position(), "生活顾问"),
+            scenarioType,
+            projectType,
+            difficulty,
+            firstNonBlank(request == null ? null : request.customerPersona(), "高情绪、需要明确反馈的业主"),
+            firstNonBlank(request == null ? null : request.openingText(), "你们这个问题到底什么时候能处理？"),
+            firstNonBlank(request == null ? null : request.explicitNeed(), "希望物业明确处理方案"),
+            firstNonBlank(request == null ? null : request.hiddenNeed(), "希望被重视并持续跟进"),
+            firstNonBlank(request == null ? null : request.irritants(), "被敷衍、无反馈节点、推给别人"),
+            firstNonBlank(request == null ? null : request.delights(), "先承接、给责任人、给首次反馈时间"),
+            firstNonBlank(request == null ? null : request.sopRefs(), "生活顾问SOP"),
+            firstNonBlank(request == null ? null : request.successCriteria(), "确认诉求、责任人、处理节点和回访方式"),
+            firstNonBlank(request == null ? null : request.strategy(), "仅在漏关键步骤时提示"),
+            firstNonBlank(request == null ? null : request.goal(), "训练生活顾问按SOP完成闭环沟通。"),
+            enabled,
+            Timestamp.valueOf(now),
+            Timestamp.valueOf(now)
+        );
+        return scenario(code);
+    }
+
+    public boolean updateScenarioEnabled(String id, ScenarioEnabledRequest request) {
+        ensureScenarioTable();
+        if (isBlank(id)) {
+            return false;
+        }
+        int updated = jdbcTemplate.update("""
+            UPDATE aihr_practice_scenario
+            SET enabled = ?, update_time = ?
+            WHERE tenant_id = ? AND scenario_code = ?
+            """,
+            request == null || request.enabled() == null || request.enabled(),
+            Timestamp.valueOf(LocalDateTime.now()),
+            TENANT_ID,
+            id.trim()
+        );
+        return updated > 0;
+    }
+
+    public PrepCardResponse prepCard(String scenarioId) {
+        ScenarioResponse scenario = scenario(scenarioId);
+        return new PrepCardResponse(
+            List.of(
+                firstNonBlank(scenario.explicitNeed(), "先确认业主当前诉求"),
+                firstNonBlank(scenario.successCriteria(), "给出责任人、处理节点和反馈方式"),
+                firstNonBlank(scenario.sopRefs(), "按已入库SOP执行")
+            ),
+            splitOrDefault(scenario.irritants(), List.of("不要先讲规定", "不要口头承诺未经确认的结果", "不要让业主空等")),
+            List.of(
+                "我先确认您的诉求和现场情况，再给您明确的责任人和首次反馈时间。",
+                firstNonBlank(scenario.delights(), "这个问题我会跟进到闭环，过程节点会同步给您。")
+            ),
+            "builtin-prep_card-v1"
+        );
+    }
+
+    public List<RubricResponse> rubrics(String scenarioId) {
+        String safeScenario = isBlank(scenarioId) ? "" : scenarioId.trim();
+        try {
+            List<RubricResponse> rows = jdbcTemplate.query("""
+                SELECT rubric_code, rubric_name, version
+                FROM aihr_practice_rubric
+                WHERE tenant_id = ?
+                  AND enabled = 1
+                  AND (? = '' OR scenario_code = ?)
+                ORDER BY id ASC
+                """, this::mapRubric, TENANT_ID, safeScenario, safeScenario);
+            if (!rows.isEmpty()) {
+                return rows;
+            }
+        } catch (DataAccessException ignored) {
+            // Fall through to seed rubric.
+        }
+        return List.of(defaultRubric(isBlank(scenarioId) ? "complaint-water" : scenarioId.trim()));
     }
 
     public StartResponse start(StartRequest request) {
@@ -60,7 +248,7 @@ public class AihrPracticeSeedService {
         String trainee = resolveTrainee(request, scenario);
         List<String> customerLines = new ArrayList<>();
         customerLines.add(firstRound.customer());
-        activeSessions.put(sessionId, new ActiveSession(scenario.id(), trainee, resolveExtPartyId(request, trainee), isMobile(request), LocalDateTime.now(), new ArrayList<>(), customerLines));
+        activeSessions.put(sessionId, new ActiveSession(scenario.id(), trainee, resolveExtPartyId(request, trainee), isMobile(request), LocalDateTime.now(), new ArrayList<>(), new ArrayList<>(), new ArrayList<>(), customerLines, new ArrayList<>()));
         return new StartResponse(
             sessionId,
             scenario.id(),
@@ -75,45 +263,96 @@ public class AihrPracticeSeedService {
     }
 
     public TurnResponse turn(TurnRequest request) {
-        ScenarioSeed scenario = resolveScenario(null, request == null ? null : request.sessionId());
+        ActiveSession session = request == null || isBlank(request.sessionId()) ? null : activeSessions.get(request.sessionId());
+        ScenarioSeed scenario = resolveScenario(session == null ? null : session.scenarioId(), request == null ? null : request.sessionId());
         int roundIndex = normalizeRoundIndex(request == null ? null : request.roundIndex(), scenario.rounds().size());
         rememberTraineeReply(request, roundIndex);
-        ActiveSession session = request == null || isBlank(request.sessionId()) ? null : activeSessions.get(request.sessionId());
         RoundSeed currentRound = scenario.rounds().get(roundIndex);
         int nextRoundIndex = roundIndex + 1;
         boolean finished = nextRoundIndex >= scenario.rounds().size();
         RoundSeed nextRound = finished ? currentRound : scenario.rounds().get(nextRoundIndex);
-        int trust = finished ? scenario.trustEnd() : nextRound.trust();
-        String customerText = finished ? "" : resolveCustomerReply(scenario, session, request, nextRound, nextRoundIndex);
+        boolean localRedFlag = hasRedFlag(request == null ? null : request.traineeText());
+        ResolvedTurn resolved = finished ? new ResolvedTurn("", nextRound.emotion(), scenario.trustEnd(), currentRound.coachHint(), localRedFlag)
+            : resolveCustomerTurn(scenario, session, request, nextRound, nextRoundIndex, localRedFlag, currentRound.coachHint());
+        boolean redFlag = localRedFlag || resolved.redFlag();
+        String coachHint = redFlag ? redFlagCoachHint(resolved.coachHint()) : resolved.coachHint();
+        rememberTurnEvidence(session, roundIndex, resolved.emotion(), resolved.trust(), redFlag, coachHint);
         return new TurnResponse(
-            customerText,
+            resolved.customerText(),
             "",
-            nextRound.emotion(),
-            trust,
-            currentRound.coachHint(),
+            resolved.emotion(),
+            resolved.trust(),
+            coachHint,
+            redFlag,
             nextRoundIndex,
             finished
         );
     }
 
+    private boolean hasRedFlag(String traineeText) {
+        if (isBlank(traineeText)) {
+            return false;
+        }
+        String text = traineeText.trim();
+        return text.contains("不归我们管")
+            || text.contains("你自己")
+            || text.contains("自己协调")
+            || text.contains("没办法")
+            || text.contains("不知道")
+            || text.contains("肯定没问题")
+            || text.contains("保证")
+            || text.contains("马上减免")
+            || text.contains("必须交")
+            || text.contains("爱交不交")
+            || text.contains("规定就是")
+            || text.contains("你冷静")
+            || text.contains("别激动");
+    }
+
+    private String redFlagCoachHint(String originalHint) {
+        String hint = isBlank(originalHint) ? "补上责任人、反馈时间和SOP依据。" : originalHint;
+        return "红线纠偏：避免推责、绝对承诺或情绪对抗；先承接诉求，再给责任人、处理节点和反馈方式。" + hint;
+    }
+
     /**
      * 优先用 LLM 按人设生成客户回应（seed 下一轮台词作为剧情锚点），失败回退 seed 台词。
      */
-    private String resolveCustomerReply(ScenarioSeed scenario, ActiveSession session, TurnRequest request, RoundSeed nextRound, int nextRoundIndex) {
+    private ResolvedTurn resolveCustomerTurn(
+        ScenarioSeed scenario,
+        ActiveSession session,
+        TurnRequest request,
+        RoundSeed nextRound,
+        int nextRoundIndex,
+        boolean localRedFlag,
+        String defaultCoachHint
+    ) {
         String traineeText = request == null || isBlank(request.traineeText()) ? "" : request.traineeText().trim();
-        String customerText = nextRound.customer();
+        ResolvedTurn resolved = new ResolvedTurn(nextRound.customer(), nextRound.emotion(), nextRound.trust(), defaultCoachHint, localRedFlag);
         if (session != null && !traineeText.isEmpty()) {
-            customerText = practiceLlmService.customerReply(
+            Optional<PracticeTurn> llmTurn = practiceLlmService.customerTurn(
                 scenario.customer(),
                 scenario.project(),
                 scenario.goal(),
                 dialogueTurns(session, scenario),
                 traineeText,
-                nextRound.customer()
-            ).orElse(customerText);
+                nextRound.customer(),
+                nextRound.emotion(),
+                nextRound.trust(),
+                defaultCoachHint
+            );
+            if (llmTurn.isPresent()) {
+                PracticeTurn turn = llmTurn.get();
+                resolved = new ResolvedTurn(
+                    turn.customerText(),
+                    turn.emotion(),
+                    turn.trust(),
+                    firstNonBlank(turn.coachHint(), defaultCoachHint),
+                    localRedFlag || turn.redFlag()
+                );
+            }
         }
-        rememberCustomerLine(session, nextRoundIndex, customerText);
-        return customerText;
+        rememberCustomerLine(session, nextRoundIndex, resolved.customerText());
+        return resolved;
     }
 
     public FinishResponse finish(FinishRequest request) {
@@ -197,6 +436,68 @@ public class AihrPracticeSeedService {
             """, this::mapRecord, TENANT_ID, normalizeLimit(limit));
     }
 
+    public String exportPilotCsv() {
+        ensurePracticeTable();
+        ensureAssignmentTable();
+        ensureCalibrationTable();
+        int trainingCount = count("SELECT COUNT(*) FROM aihr_practice_session WHERE tenant_id = ? AND mode = 'mobile'", TENANT_ID);
+        int pendingAssignments = count("SELECT COUNT(*) FROM aihr_practice_assignment WHERE tenant_id = ? AND status = '待训练'", TENANT_ID);
+        int reviewed = count("SELECT COUNT(*) FROM aihr_practice_session WHERE tenant_id = ? AND mode = 'mobile' AND status = '已复盘'", TENANT_ID);
+        CalibrationStats calibrationStats = calibrationStats();
+        AihrSopSeedService.SopReviewStats sopStats = sopSeedService.sopReviewStats();
+        int alertCount = count("""
+            SELECT COUNT(*)
+            FROM aihr_practice_session
+            WHERE tenant_id = ? AND mode = 'mobile' AND (total_score < 80 OR status = '待复盘')
+            """, TENANT_ID);
+        Double averageScore = jdbcTemplate.queryForObject("""
+            SELECT COALESCE(AVG(total_score), 0)
+            FROM aihr_practice_session
+            WHERE tenant_id = ? AND mode = 'mobile'
+            """, Double.class, TENANT_ID);
+        StringBuilder csv = new StringBuilder();
+        appendCsvRow(csv, "metric", "value");
+        appendCsvRow(csv, "training_count", trainingCount);
+        appendCsvRow(csv, "completion_rate", percent(trainingCount, trainingCount + pendingAssignments));
+        appendCsvRow(csv, "average_score", String.format(java.util.Locale.ROOT, "%.1f", averageScore == null ? 0 : averageScore));
+        appendCsvRow(csv, "alert_count", alertCount);
+        appendCsvRow(csv, "review_rate", percent(reviewed, trainingCount));
+        appendCsvRow(csv, "calibration_sample_count", calibrationStats.total());
+        appendCsvRow(csv, "calibration_sample_target", 20);
+        appendCsvRow(csv, "calibration_sample_ready", calibrationStats.total() >= 20);
+        appendCsvRow(csv, "ai_human_band_consistency_rate", percent(calibrationStats.matched(), calibrationStats.total()));
+        appendCsvRow(csv, "ai_human_band_consistency_target", "70.0%");
+        appendCsvRow(csv, "ai_human_band_consistency_ready", calibrationStats.total() >= 20 && calibrationStats.matched() * 100 >= calibrationStats.total() * 70);
+        appendCsvRow(csv, "sop_review_sample_count", sopStats.total());
+        appendCsvRow(csv, "sop_answer_usable_rate", percent(sopStats.usable(), sopStats.total()));
+        appendCsvRow(csv, "sop_answer_usable_target", "80.0%");
+        appendCsvRow(csv, "sop_answer_usable_ready", sopStats.total() > 0 && sopStats.usable() * 100 >= sopStats.total() * 80);
+        appendCsvRow(csv, "pilot_metric_ready", calibrationStats.total() >= 20
+            && calibrationStats.matched() * 100 >= calibrationStats.total() * 70
+            && sopStats.total() > 0
+            && sopStats.usable() * 100 >= sopStats.total() * 80);
+        csv.append('\n');
+        appendCsvRow(csv, "session_id", "trainee", "scene", "score", "status", "finished_time", "summary", "review_advice", "incentive_point");
+        jdbcTemplate.queryForList("""
+            SELECT session_id, trainee_name, scenario_name, total_score, status, finished_time, summary, review_advice, incentive_point
+            FROM aihr_practice_session
+            WHERE tenant_id = ? AND mode = 'mobile'
+            ORDER BY finished_time DESC, id DESC
+            """, TENANT_ID).forEach(row -> appendCsvRow(
+            csv,
+            row.get("session_id"),
+            row.get("trainee_name"),
+            row.get("scenario_name"),
+            row.get("total_score"),
+            row.get("status"),
+            row.get("finished_time"),
+            row.get("summary"),
+            row.get("review_advice"),
+            row.get("incentive_point")
+        ));
+        return csv.toString();
+    }
+
     public ReviewDetailResponse reviewDetail(Long id) {
         ensurePracticeTable();
         if (id == null) {
@@ -204,7 +505,7 @@ public class AihrPracticeSeedService {
         }
         List<ReviewDetailResponse> rows = jdbcTemplate.query("""
             SELECT id, session_id, finished_time, trainee_name, scenario_id, scenario_name, total_score, status,
-                   summary, mentor_rewrite, ai_comment, dim_compliance, dim_emotion, dim_communication, dim_marketing, dialogue_json
+                   summary, mentor_rewrite, ai_comment, review_advice, incentive_point, dim_compliance, dim_emotion, dim_communication, dim_marketing, dialogue_json, annotations_json
             FROM aihr_practice_session
             WHERE tenant_id = ? AND mode = 'mobile' AND id = ?
             """, this::mapReviewDetail, TENANT_ID, id);
@@ -212,15 +513,145 @@ public class AihrPracticeSeedService {
     }
 
     public boolean markReviewed(Long id) {
+        return markReviewed(id, null);
+    }
+
+    public boolean markReviewed(Long id, ReviewAdviceRequest request) {
         ensurePracticeTable();
         if (id == null) {
             return false;
         }
-        return jdbcTemplate.update("""
+        int updated = jdbcTemplate.update("""
             UPDATE aihr_practice_session
-            SET status = '已复盘', update_time = ?
+            SET status = '已复盘',
+                review_advice = CASE WHEN ? = '' THEN review_advice ELSE ? END,
+                incentive_point = CASE WHEN ? IS NULL THEN incentive_point ELSE ? END,
+                update_time = ?
             WHERE tenant_id = ? AND mode = 'mobile' AND id = ?
-            """, Timestamp.valueOf(LocalDateTime.now()), TENANT_ID, id) > 0;
+            """,
+            adviceText(request),
+            adviceText(request),
+            incentivePoint(request),
+            incentivePoint(request),
+            Timestamp.valueOf(LocalDateTime.now()),
+            TENANT_ID,
+            id
+        );
+        if (updated > 0 && request != null && !isBlank(request.nextScenarioId())) {
+            ReviewDetailResponse detail = reviewDetail(id);
+            String extPartyId = reviewExtPartyId(id);
+            createAssignment(new PracticeAssignmentRequest(
+                firstNonBlank(extPartyId, detail == null ? "mobile-user" : detail.trainee()),
+                detail == null ? "待复盘员工" : detail.trainee(),
+                request.nextScenarioId(),
+                null,
+                "manual",
+                firstNonBlank(request.nextReason(), "主管复盘后派发下一次训练")
+            ));
+        }
+        return updated > 0;
+    }
+
+    public List<AnnotationResponse> saveAnnotations(String sessionId, AnnotationSaveRequest request) {
+        ensurePracticeTable();
+        if (isBlank(sessionId)) {
+            return List.of();
+        }
+        List<SessionAnnotationSource> rows = jdbcTemplate.query("""
+            SELECT scenario_id, dialogue_json, annotations_json
+            FROM aihr_practice_session
+            WHERE tenant_id = ? AND session_id = ?
+            LIMIT 1
+            """, (rs, rowNum) -> new SessionAnnotationSource(
+            rs.getString("scenario_id"),
+            rs.getString("dialogue_json"),
+            rs.getString("annotations_json")
+        ), TENANT_ID, sessionId.trim());
+        if (rows.isEmpty()) {
+            return List.of();
+        }
+        SessionAnnotationSource source = rows.get(0);
+        ScenarioSeed scenario = resolveScenario(source.scenarioId(), sessionId);
+        List<DialogueResponse> dialogue = readDialogue(source.dialogueJson(), scenario);
+        List<AnnotationResponse> annotations = request == null || request.annotations() == null || request.annotations().isEmpty()
+            ? readAnnotations(source.annotationsJson(), dialogue, scenario)
+            : sanitizeAnnotations(request.annotations(), scenario);
+        jdbcTemplate.update("""
+            UPDATE aihr_practice_session
+            SET annotations_json = ?, update_time = ?
+            WHERE tenant_id = ? AND session_id = ?
+            """, writeJson(annotations), Timestamp.valueOf(LocalDateTime.now()), TENANT_ID, sessionId.trim());
+        replaceAnnotationRows(sessionId.trim(), annotations);
+        return annotations;
+    }
+
+    public CalibrationResponse calibrate(String sessionId, CalibrationRequest request) {
+        ensurePracticeTable();
+        ensureCalibrationTable();
+        if (isBlank(sessionId)) {
+            return null;
+        }
+        List<ScoreSnapshot> rows = jdbcTemplate.query("""
+            SELECT total_score, dim_compliance, dim_emotion, dim_communication, dim_marketing
+            FROM aihr_practice_session
+            WHERE tenant_id = ? AND session_id = ?
+            LIMIT 1
+            """, (rs, rowNum) -> new ScoreSnapshot(
+            rs.getInt("total_score"),
+            rs.getInt("dim_compliance"),
+            rs.getInt("dim_emotion"),
+            rs.getInt("dim_communication"),
+            rs.getInt("dim_marketing")
+        ), TENANT_ID, sessionId.trim());
+        if (rows.isEmpty()) {
+            return null;
+        }
+        ScoreSnapshot score = rows.get(0);
+        int correctedTotal = request == null || request.correctedTotal() == null ? score.total() : clampScore(request.correctedTotal());
+        LocalDateTime now = LocalDateTime.now();
+        String reviewer = firstNonBlank(request == null ? null : request.reviewer(), "主管复盘");
+        String reason = firstNonBlank(request == null ? null : request.reason(), "人工校准AI评分");
+        jdbcTemplate.update("""
+            INSERT INTO aihr_practice_calibration
+              (tenant_id, session_id, reviewer, original_score, corrected_score, corrected_dimensions_json, reason, status, create_time, update_time)
+            VALUES (?, ?, ?, ?, ?, ?, ?, '已记录', ?, ?)
+            """,
+            TENANT_ID,
+            sessionId.trim(),
+            reviewer,
+            score.total(),
+            correctedTotal,
+            calibrationDimensionsJson(score, request),
+            reason,
+            Timestamp.valueOf(now),
+            Timestamp.valueOf(now)
+        );
+        return latestCalibration(sessionId.trim());
+    }
+
+    private String adviceText(ReviewAdviceRequest request) {
+        if (request == null || isBlank(request.advice())) {
+            return "";
+        }
+        String reviewer = firstNonBlank(request.reviewer(), "主管");
+        return reviewer + "：" + maskSensitiveText(request.advice());
+    }
+
+    private Integer incentivePoint(ReviewAdviceRequest request) {
+        if (request == null || request.incentivePoint() == null) {
+            return null;
+        }
+        return clampScore(request.incentivePoint());
+    }
+
+    private String reviewExtPartyId(Long id) {
+        List<String> rows = jdbcTemplate.query("""
+            SELECT ext_party_id
+            FROM aihr_practice_session
+            WHERE tenant_id = ? AND mode = 'mobile' AND id = ?
+            LIMIT 1
+            """, (rs, rowNum) -> rs.getString("ext_party_id"), TENANT_ID, id);
+        return rows.isEmpty() ? "" : rows.get(0);
     }
 
     public CompetencyResponse competency(String extPartyId) {
@@ -233,7 +664,8 @@ public class AihrPracticeSeedService {
               SUM(CASE WHEN status = '待复盘' THEN 1 ELSE 0 END) pending_review,
               COALESCE(ROUND(AVG(dim_compliance)), 82) compliance,
               COALESCE(ROUND(AVG(dim_communication)), 82) communication,
-              COALESCE(ROUND(AVG(dim_emotion)), 82) emotion
+              COALESCE(ROUND(AVG(dim_emotion)), 82) emotion,
+              COALESCE(SUM(incentive_point), 0) incentive_points
             FROM aihr_practice_session
             WHERE tenant_id = ? AND mode = 'mobile' AND (? = '' OR ext_party_id = ?)
             """, (rs, rowNum) -> new CompetencySnapshot(
@@ -242,21 +674,304 @@ public class AihrPracticeSeedService {
                 rs.getInt("pending_review"),
                 rs.getInt("compliance"),
                 rs.getInt("communication"),
-                rs.getInt("emotion")
+                rs.getInt("emotion"),
+                rs.getInt("incentive_points")
             ), TENANT_ID, party, party);
-        CompetencySnapshot snapshot = rows.isEmpty() ? new CompetencySnapshot(0, 82, 0, 82, 82, 82) : rows.get(0);
+        CompetencySnapshot snapshot = rows.isEmpty() ? new CompetencySnapshot(0, 82, 0, 82, 82, 82, 0) : rows.get(0);
+        int trainingMinutes = snapshot.completed() * 8;
+        int contribution = Math.min(100, snapshot.incentivePoints() + snapshot.completed() * 8 + Math.max(0, 100 - snapshot.pendingReview() * 10) / 5);
+        int assessmentScore = snapshot.score();
+        String aiLevel = aiLevel(snapshot.completed(), assessmentScore);
         return new CompetencyResponse(
             snapshot.score(),
             snapshot.completed(),
             snapshot.pendingReview(),
+            trainingMinutes,
+            contribution,
+            assessmentScore,
+            aiLevel,
             List.of(
                 new DimensionResponse("合规", snapshot.compliance(), "SOP关键点覆盖"),
                 new DimensionResponse("沟通", snapshot.communication(), "承诺与表达清晰度"),
                 new DimensionResponse("情绪", snapshot.emotion(), "安抚与承接能力")
-            )
+            ),
+            growthPath(snapshot.completed(), assessmentScore)
         );
     }
 
+    public PromotionEvidenceResponse promotionEvidence(String extPartyId) {
+        String party = isBlank(extPartyId) ? "" : extPartyId.trim();
+        CompetencyResponse profile = competency(party);
+        List<RecordResponse> latestRecords = mobileHistory(party, 5);
+        List<PracticeAssignmentResponse> assignmentRows = assignments(party, 5);
+        List<String> evidenceItems = new ArrayList<>();
+        evidenceItems.add("累计完成 " + profile.completed() + " 次移动端AI陪练，训练时长约 " + profile.trainingMinutes() + " 分钟");
+        evidenceItems.add("AI测评分 " + profile.assessmentScore() + "，当前等级 " + profile.aiLevel());
+        evidenceItems.add("训练贡献度 " + profile.contribution() + "，待主管复盘 " + profile.pendingReview() + " 条");
+        if (!latestRecords.isEmpty()) {
+            RecordResponse latest = latestRecords.get(0);
+            evidenceItems.add("最近一次场景：" + latest.scene() + "，得分 " + latest.score() + "，状态 " + latest.status());
+        }
+        return new PromotionEvidenceResponse(
+            party,
+            profile.aiLevel(),
+            profile.assessmentScore(),
+            profile.trainingMinutes(),
+            profile.contribution(),
+            profile.completed(),
+            profile.pendingReview(),
+            profile.dimensions(),
+            latestRecords,
+            assignmentRows,
+            evidenceItems
+        );
+    }
+
+    private String aiLevel(int completed, int score) {
+        if (completed >= 20 && score >= 90) {
+            return "高级";
+        }
+        if (completed >= 10 && score >= 85) {
+            return "中级";
+        }
+        return "初级";
+    }
+
+    private List<GrowthStageResponse> growthPath(int completed, int score) {
+        return List.of(
+            new GrowthStageResponse("初级", Math.min(100, Math.max(30, completed * 10)), completed >= 3 ? "已达成" : "进行中", "完成3次基础场景并保持80分以上"),
+            new GrowthStageResponse("中级", Math.min(100, Math.max(0, completed * 6 + Math.max(0, score - 75))), completed >= 10 && score >= 85 ? "已达成" : "待积累", "完成10次训练且测评分达到85"),
+            new GrowthStageResponse("高级", Math.min(100, Math.max(0, completed * 4 + Math.max(0, score - 80))), completed >= 20 && score >= 90 ? "已达成" : "待积累", "完成20次训练、主管复盘稳定通过")
+        );
+    }
+
+    public List<PracticeAlertResponse> alerts() {
+        ensurePracticeTable();
+        int pending = countPendingReview("");
+        int lowScore = count("""
+            SELECT COUNT(*)
+            FROM aihr_practice_session
+            WHERE tenant_id = ? AND mode = 'mobile' AND total_score < 80
+            """, TENANT_ID);
+        List<PracticeAlertResponse> result = new ArrayList<>();
+        if (pending > 0) {
+            result.add(new PracticeAlertResponse("pending_review", "待复盘积压", pending + " 条对练等待主管复盘", "medium", ""));
+        }
+        if (lowScore > 0) {
+            result.add(new PracticeAlertResponse("low_score", "低分训练预警", lowScore + " 条训练低于 80 分，建议派发定向再练", "high", ""));
+        }
+        if (result.isEmpty()) {
+            result.add(new PracticeAlertResponse("stable", "暂无高风险预警", "团队训练记录稳定，可继续按今日安排推进", "low", ""));
+        }
+        return result;
+    }
+
+    public List<PracticeAssignmentResponse> assignments(String extPartyId, int limit) {
+        ensureAssignmentTable();
+        String party = isBlank(extPartyId) ? "" : extPartyId.trim();
+        ensureDailyDrills(party);
+        return jdbcTemplate.query("""
+            SELECT id, ext_party_id, trainee_name, scenario_id, scenario_name, source, reason, status, create_time,
+                   answer_text, feedback, correct
+            FROM aihr_practice_assignment
+            WHERE tenant_id = ?
+              AND (? = '' OR ext_party_id = ?)
+              AND (status = '待训练' OR (source = 'daily' AND DATE(create_time) = CURRENT_DATE()))
+            ORDER BY create_time DESC, id DESC
+            LIMIT ?
+        """, this::mapAssignment, TENANT_ID, party, party, normalizeLimit(limit));
+    }
+
+    private void ensureDailyDrills(String extPartyId) {
+        if (isBlank(extPartyId) || countMobileRecords(extPartyId) >= 3) {
+            return;
+        }
+        int existingToday = count("""
+            SELECT COUNT(*)
+            FROM aihr_practice_assignment
+            WHERE tenant_id = ? AND ext_party_id = ? AND source = 'daily' AND DATE(create_time) = CURRENT_DATE()
+            """, TENANT_ID, extPartyId);
+        if (existingToday >= 3) {
+            return;
+        }
+        List<DailyDrillSeed> drills = List.of(
+            new DailyDrillSeed("complaint-water", "每日三题 1：业主投诉车库积水，第一句话先说什么？", "先承接情绪，再确认点位、责任人和首次反馈时间。"),
+            new DailyDrillSeed("fee-collection", "每日三题 2：业主拒缴物业费并质疑服务，如何拆分问题？", "把服务整改和费用沟通分开，说明复核、整改跟进和缴费节点。"),
+            new DailyDrillSeed("repair-leak", "每日三题 3：报修跟进超时，如何给下一步承诺？", "说明已核实的信息、责任人、到场或反馈时间，并主动同步变化。")
+        );
+        int start = Math.max(0, existingToday);
+        for (int i = start; i < drills.size(); i++) {
+            DailyDrillSeed drill = drills.get(i);
+            ScenarioSeed scenario = resolveScenario(drill.scenarioId(), null);
+            LocalDateTime now = LocalDateTime.now();
+            jdbcTemplate.update("""
+                INSERT INTO aihr_practice_assignment
+                  (tenant_id, ext_party_id, trainee_name, scenario_id, scenario_name, source, reason, status, create_time, update_time)
+                VALUES (?, ?, ?, ?, ?, 'daily', ?, '待训练', ?, ?)
+                """,
+                TENANT_ID,
+                extPartyId,
+                extPartyId.matches("\\d{11}") ? "手机用户" + extPartyId.substring(7) : extPartyId,
+                scenario.id(),
+                scenario.name(),
+                drill.question() + " 参考答案：" + drill.referenceAnswer(),
+                Timestamp.valueOf(now),
+                Timestamp.valueOf(now)
+            );
+        }
+    }
+
+    public PracticeAssignmentResponse createAssignment(PracticeAssignmentRequest request) {
+        ensureAssignmentTable();
+        LocalDateTime now = LocalDateTime.now();
+        String scenarioId = firstNonBlank(request == null ? null : request.scenarioId(), "fee-parking");
+        ScenarioSeed scenario = resolveScenario(scenarioId, null);
+        String extPartyId = firstNonBlank(request == null ? null : request.extPartyId(), "mobile-user");
+        String traineeName = firstNonBlank(request == null ? null : request.traineeName(), extPartyId);
+        String source = firstNonBlank(request == null ? null : request.source(), "manual");
+        String reason = firstNonBlank(request == null ? null : request.reason(), "主管派发专项训练");
+        jdbcTemplate.update("""
+            INSERT INTO aihr_practice_assignment
+              (tenant_id, ext_party_id, trainee_name, scenario_id, scenario_name, source, reason, status, create_time, update_time)
+            VALUES (?, ?, ?, ?, ?, ?, ?, '待训练', ?, ?)
+            """, TENANT_ID, extPartyId, traineeName, scenario.id(), firstNonBlank(request == null ? null : request.scenarioName(), scenario.name()), source, reason, Timestamp.valueOf(now), Timestamp.valueOf(now));
+        List<PracticeAssignmentResponse> rows = assignments(extPartyId, 1);
+        return rows.isEmpty() ? new PracticeAssignmentResponse(null, extPartyId, traineeName, scenario.id(), scenario.name(), source, reason, "待训练", now.format(TIME_FORMATTER), null, null, null, null, null) : rows.get(0);
+    }
+
+    public DailyDrillAnswerResponse answerDailyDrill(Long id, DailyDrillAnswerRequest request) {
+        return answerDailyDrill(id, request, "");
+    }
+
+    public DailyDrillAnswerResponse answerDailyDrill(Long id, DailyDrillAnswerRequest request, String extPartyId) {
+        ensureAssignmentTable();
+        if (id == null) {
+            return null;
+        }
+        String party = isBlank(extPartyId) ? "" : extPartyId.trim();
+        List<Map<String, Object>> rows = jdbcTemplate.queryForList("""
+            SELECT id, reason, source, status
+            FROM aihr_practice_assignment
+            WHERE tenant_id = ? AND id = ? AND source = 'daily'
+              AND (? = '' OR ext_party_id = ?)
+            LIMIT 1
+            """, TENANT_ID, id, party, party);
+        if (rows.isEmpty()) {
+            return null;
+        }
+        DailyDrillParts parts = dailyDrillParts((String) rows.get(0).get("reason"));
+        String answer = maskSensitiveText(firstNonBlank(request == null ? null : request.answer(), ""));
+        DailyDrillScore score = scoreDailyDrill(answer, parts.referenceAnswer());
+        LocalDateTime now = LocalDateTime.now();
+        jdbcTemplate.update("""
+            UPDATE aihr_practice_assignment
+            SET status = '已完成',
+                answer_text = ?,
+                feedback = ?,
+                correct = ?,
+                finished_time = ?,
+                update_time = ?
+            WHERE tenant_id = ? AND id = ? AND source = 'daily'
+            """,
+            answer,
+            score.feedback(),
+            score.correct() ? 1 : 0,
+            Timestamp.valueOf(now),
+            Timestamp.valueOf(now),
+            TENANT_ID,
+            id
+        );
+        return new DailyDrillAnswerResponse(id, "已完成", score.correct(), score.score(), score.feedback(), parts.referenceAnswer());
+    }
+
+    public List<PromptTemplateResponse> promptTemplates(String category, String code, Boolean enabled) {
+        ensurePromptTemplateTable();
+        String safeCategory = isBlank(category) ? "" : category.trim();
+        String safeCode = isBlank(code) ? "" : code.trim();
+        int enabledFilter = enabled == null ? -1 : enabled ? 1 : 0;
+        return jdbcTemplate.query("""
+            SELECT id, code, name, category, output_format, system_prompt, template, variables, version, enabled, description, update_time
+            FROM aihr_prompt_template
+            WHERE tenant_id = ?
+              AND (? = '' OR category = ?)
+              AND (? = '' OR code = ?)
+              AND (? = -1 OR enabled = ?)
+            ORDER BY category ASC, code ASC, version DESC, id DESC
+            """, this::mapPromptTemplate, TENANT_ID, safeCategory, safeCategory, safeCode, safeCode, enabledFilter, enabledFilter);
+    }
+
+    public PromptTemplateResponse savePromptTemplate(PromptTemplateRequest request) {
+        ensurePromptTemplateTable();
+        LocalDateTime now = LocalDateTime.now();
+        String code = normalizeScenarioCode(firstNonBlank(request == null ? null : request.code(), "template-" + System.currentTimeMillis()));
+        String outputFormat = firstNonBlank(request == null ? null : request.outputFormat(), "json");
+        String version = firstNonBlank(request == null ? null : request.version(), "v1");
+        jdbcTemplate.update("""
+            INSERT INTO aihr_prompt_template
+              (tenant_id, code, name, category, output_format, system_prompt, template, variables, version, enabled, description, create_time, update_time)
+            VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
+            ON DUPLICATE KEY UPDATE
+              name = VALUES(name),
+              category = VALUES(category),
+              system_prompt = VALUES(system_prompt),
+              template = VALUES(template),
+              variables = VALUES(variables),
+              enabled = VALUES(enabled),
+              description = VALUES(description),
+              update_time = VALUES(update_time)
+            """,
+            TENANT_ID,
+            code,
+            firstNonBlank(request == null ? null : request.name(), code),
+            firstNonBlank(request == null ? null : request.category(), "practice"),
+            outputFormat,
+            request == null ? "" : request.systemPrompt(),
+            firstNonBlank(request == null ? null : request.template(), "请根据输入生成结果。"),
+            request == null ? "" : request.variables(),
+            version,
+            request == null || request.enabled() == null || request.enabled(),
+            request == null ? "" : request.description(),
+            Timestamp.valueOf(now),
+            Timestamp.valueOf(now)
+        );
+        return findPromptTemplate(code, outputFormat, version);
+    }
+
+    public PromptTemplateResponse updatePromptTemplate(Long id, PromptTemplateRequest request) {
+        ensurePromptTemplateTable();
+        if (id == null) {
+            return savePromptTemplate(request);
+        }
+        List<PromptTemplateResponse> existing = promptTemplateById(id);
+        if (existing.isEmpty()) {
+            return null;
+        }
+        PromptTemplateResponse current = existing.get(0);
+        LocalDateTime now = LocalDateTime.now();
+        jdbcTemplate.update("""
+            UPDATE aihr_prompt_template
+            SET code = ?, name = ?, category = ?, output_format = ?, system_prompt = ?, template = ?,
+                variables = ?, version = ?, enabled = ?, description = ?, update_time = ?
+            WHERE tenant_id = ? AND id = ?
+            """,
+            normalizeScenarioCode(firstNonBlank(request == null ? null : request.code(), current.code())),
+            firstNonBlank(request == null ? null : request.name(), current.name()),
+            firstNonBlank(request == null ? null : request.category(), current.category()),
+            firstNonBlank(request == null ? null : request.outputFormat(), current.outputFormat()),
+            request == null || request.systemPrompt() == null ? current.systemPrompt() : request.systemPrompt(),
+            firstNonBlank(request == null ? null : request.template(), current.template()),
+            request == null || request.variables() == null ? current.variables() : request.variables(),
+            firstNonBlank(request == null ? null : request.version(), current.version()),
+            request == null || request.enabled() == null ? current.enabled() : request.enabled(),
+            request == null || request.description() == null ? current.description() : request.description(),
+            Timestamp.valueOf(now),
+            TENANT_ID,
+            id
+        );
+        List<PromptTemplateResponse> updated = promptTemplateById(id);
+        return updated.isEmpty() ? null : updated.get(0);
+    }
+
     private boolean isMobile(StartRequest request) {
         return request != null && "mobile".equalsIgnoreCase(request.mode());
     }
@@ -289,12 +1004,13 @@ public class AihrPracticeSeedService {
         LocalDateTime started = activeSession == null ? now : activeSession.startedAt();
         String id = isBlank(sessionId) ? "seed-" + scenario.id() + "-" + System.currentTimeMillis() : sessionId;
         boolean mobile = activeSession != null && activeSession.mobile();
+        String annotationsJson = annotationsJson(activeSession, scenario);
         jdbcTemplate.update("""
             INSERT INTO aihr_practice_session
               (tenant_id, session_id, ext_party_id, trainee_name, scenario_id, scenario_name, mode,
                total_score, dim_compliance, dim_emotion, dim_communication, dim_marketing,
-               mentor_rewrite, ai_comment, summary, dialogue_json, trust_curve, status, started_time, finished_time, create_time, update_time)
-            VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
+               mentor_rewrite, ai_comment, summary, dialogue_json, annotations_json, trust_curve, status, started_time, finished_time, create_time, update_time)
+            VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
             ON DUPLICATE KEY UPDATE
               total_score = VALUES(total_score),
               dim_compliance = VALUES(dim_compliance),
@@ -305,6 +1021,7 @@ public class AihrPracticeSeedService {
               ai_comment = VALUES(ai_comment),
               summary = VALUES(summary),
               dialogue_json = VALUES(dialogue_json),
+              annotations_json = COALESCE(aihr_practice_session.annotations_json, VALUES(annotations_json)),
               trust_curve = VALUES(trust_curve),
               status = VALUES(status),
               finished_time = VALUES(finished_time),
@@ -326,6 +1043,7 @@ public class AihrPracticeSeedService {
             result.summary(),
             record.summary(),
             dialogueJson(activeSession, scenario),
+            annotationsJson,
             scenario.trustStart() + "," + scenario.rounds().get(0).trust() + "," + scenario.trustEnd(),
             record.status(),
             Timestamp.valueOf(started),
@@ -333,6 +1051,39 @@ public class AihrPracticeSeedService {
             Timestamp.valueOf(now),
             Timestamp.valueOf(now)
         );
+        if (mobile && result.total() < 80) {
+            createRetryAssignment(activeSession, scenario, record, result);
+        }
+        replaceAnnotationRows(id, storedAnnotations(id, annotationsJson, scenario));
+        replaceAudioRows(id, activeSession);
+    }
+
+    private void createRetryAssignment(ActiveSession activeSession, ScenarioSeed scenario, RecordResponse record, PracticeResult result) {
+        ensureAssignmentTable();
+        String extPartyId = activeSession == null ? record.trainee() : activeSession.extPartyId();
+        int exists = count("""
+            SELECT COUNT(*)
+            FROM aihr_practice_assignment
+            WHERE tenant_id = ? AND ext_party_id = ? AND scenario_id = ? AND source = 'retry' AND status = '待训练'
+            """, TENANT_ID, extPartyId, scenario.id());
+        if (exists > 0) {
+            return;
+        }
+        LocalDateTime now = LocalDateTime.now();
+        jdbcTemplate.update("""
+            INSERT INTO aihr_practice_assignment
+              (tenant_id, ext_party_id, trainee_name, scenario_id, scenario_name, source, reason, status, create_time, update_time)
+            VALUES (?, ?, ?, ?, ?, 'retry', ?, '待训练', ?, ?)
+            """,
+            TENANT_ID,
+            extPartyId,
+            record.trainee(),
+            scenario.id(),
+            scenario.name(),
+            "本场得分 " + result.total() + "，自动生成错题重练",
+            Timestamp.valueOf(now),
+            Timestamp.valueOf(now)
+        );
     }
 
     private int countMobileRecords(String extPartyId) {
@@ -372,6 +1123,55 @@ public class AihrPracticeSeedService {
         return value == null ? 0 : value;
     }
 
+    private CalibrationStats calibrationStats() {
+        Map<String, CalibrationPair> latestBySession = new LinkedHashMap<>();
+        jdbcTemplate.queryForList("""
+            SELECT id, session_id, original_score, corrected_score
+            FROM aihr_practice_calibration
+            WHERE tenant_id = ? AND original_score IS NOT NULL AND corrected_score IS NOT NULL
+            ORDER BY id DESC
+            """, TENANT_ID).forEach(row -> {
+            String sessionId = String.valueOf(row.get("session_id"));
+            latestBySession.putIfAbsent(sessionId, new CalibrationPair(
+                ((Number) row.get("original_score")).intValue(),
+                ((Number) row.get("corrected_score")).intValue()
+            ));
+        });
+        long matched = latestBySession.values().stream()
+            .filter(pair -> scoreBand(pair.original()) == scoreBand(pair.corrected()))
+            .count();
+        return new CalibrationStats(latestBySession.size(), (int) matched);
+    }
+
+    private static int scoreBand(int score) {
+        if (score < 60) {
+            return 0;
+        }
+        if (score < 75) {
+            return 1;
+        }
+        return score < 90 ? 2 : 3;
+    }
+
+    private static String percent(int part, int total) {
+        return total <= 0 ? "0.0%" : String.format(java.util.Locale.ROOT, "%.1f%%", part * 100.0 / total);
+    }
+
+    private static void appendCsvRow(StringBuilder csv, Object... values) {
+        for (int i = 0; i < values.length; i++) {
+            if (i > 0) {
+                csv.append(',');
+            }
+            csv.append(csvCell(values[i]));
+        }
+        csv.append('\n');
+    }
+
+    private static String csvCell(Object value) {
+        String text = value == null ? "" : String.valueOf(value);
+        return "\"" + text.replace("\"", "\"\"") + "\"";
+    }
+
     private RecordResponse mapRecord(ResultSet rs, int rowNum) throws SQLException {
         Timestamp finishedTime = rs.getTimestamp("finished_time");
         String time = finishedTime == null ? "" : finishedTime.toLocalDateTime().format(TIME_FORMATTER);
@@ -387,10 +1187,149 @@ public class AihrPracticeSeedService {
         );
     }
 
+    private PracticeAssignmentResponse mapAssignment(ResultSet rs, int rowNum) throws SQLException {
+        Timestamp createTime = rs.getTimestamp("create_time");
+        String source = rs.getString("source");
+        String reason = rs.getString("reason");
+        DailyDrillParts daily = dailyDrillParts(reason);
+        Object correctValue = rs.getObject("correct");
+        return new PracticeAssignmentResponse(
+            rs.getLong("id"),
+            rs.getString("ext_party_id"),
+            rs.getString("trainee_name"),
+            rs.getString("scenario_id"),
+            rs.getString("scenario_name"),
+            source,
+            reason,
+            rs.getString("status"),
+            createTime == null ? "" : createTime.toLocalDateTime().format(TIME_FORMATTER),
+            "daily".equals(source) ? daily.question() : null,
+            "daily".equals(source) ? daily.referenceAnswer() : null,
+            rs.getString("answer_text"),
+            rs.getString("feedback"),
+            correctValue == null ? null : rs.getBoolean("correct")
+        );
+    }
+
+    private DailyDrillParts dailyDrillParts(String reason) {
+        String safeReason = firstNonBlank(reason, "");
+        String marker = "参考答案：";
+        int markerIndex = safeReason.indexOf(marker);
+        if (markerIndex < 0) {
+            return new DailyDrillParts(safeReason, "");
+        }
+        String question = safeReason.substring(0, markerIndex).trim();
+        String reference = safeReason.substring(markerIndex + marker.length()).trim();
+        return new DailyDrillParts(question, reference);
+    }
+
+    private DailyDrillScore scoreDailyDrill(String answer, String reference) {
+        if (isBlank(answer)) {
+            return new DailyDrillScore(false, 0, "请先写出你的处理话术，再对照参考答案补齐关键动作。");
+        }
+        List<String> required = dailyDrillKeywords(reference);
+        List<String> hit = new ArrayList<>();
+        List<String> missing = new ArrayList<>();
+        String normalizedAnswer = answer.replaceAll("\\s+", "");
+        for (String keyword : required) {
+            if (normalizedAnswer.contains(keyword)) {
+                hit.add(keyword);
+            } else {
+                missing.add(keyword);
+            }
+        }
+        int score = required.isEmpty() ? 70 : Math.min(100, 40 + hit.size() * 15);
+        if (answer.length() < 8) {
+            score = Math.min(score, 50);
+        }
+        boolean correct = score >= 70;
+        String feedback = (correct ? "回答方向正确。" : "还缺关键动作。")
+            + (hit.isEmpty() ? "" : "已命中：" + String.join("、", hit) + "。")
+            + (missing.isEmpty() ? "" : "建议补充：" + String.join("、", missing) + "。")
+            + (isBlank(reference) ? "" : "参考答案：" + reference);
+        return new DailyDrillScore(correct, score, feedback);
+    }
+
+    private List<String> dailyDrillKeywords(String reference) {
+        List<String> keywords = List.of("承接情绪", "确认", "点位", "责任人", "反馈时间", "服务整改", "费用沟通", "节点", "核实信息", "到场", "同步变化");
+        List<String> result = new ArrayList<>();
+        String safeReference = firstNonBlank(reference, "");
+        for (String keyword : keywords) {
+            if (safeReference.contains(keyword)) {
+                result.add(keyword);
+            }
+        }
+        if (result.isEmpty() && !isBlank(safeReference)) {
+            result.add(safeReference.length() > 12 ? safeReference.substring(0, 12) : safeReference);
+        }
+        return result;
+    }
+
+    private PromptTemplateResponse mapPromptTemplate(ResultSet rs, int rowNum) throws SQLException {
+        Timestamp updateTime = rs.getTimestamp("update_time");
+        return new PromptTemplateResponse(
+            rs.getLong("id"),
+            rs.getString("code"),
+            rs.getString("name"),
+            rs.getString("category"),
+            rs.getString("output_format"),
+            rs.getString("system_prompt"),
+            rs.getString("template"),
+            rs.getString("variables"),
+            rs.getString("version"),
+            rs.getBoolean("enabled"),
+            rs.getString("description"),
+            updateTime == null ? "" : updateTime.toLocalDateTime().format(TIME_FORMATTER)
+        );
+    }
+
+    private PromptTemplateResponse findPromptTemplate(String code, String outputFormat, String version) {
+        List<PromptTemplateResponse> rows = jdbcTemplate.query("""
+            SELECT id, code, name, category, output_format, system_prompt, template, variables, version, enabled, description, update_time
+            FROM aihr_prompt_template
+            WHERE tenant_id = ? AND code = ? AND output_format = ? AND version = ?
+            LIMIT 1
+            """, this::mapPromptTemplate, TENANT_ID, code, outputFormat, version);
+        return rows.isEmpty() ? null : rows.get(0);
+    }
+
+    private List<PromptTemplateResponse> promptTemplateById(Long id) {
+        return jdbcTemplate.query("""
+            SELECT id, code, name, category, output_format, system_prompt, template, variables, version, enabled, description, update_time
+            FROM aihr_prompt_template
+            WHERE tenant_id = ? AND id = ?
+            LIMIT 1
+            """, this::mapPromptTemplate, TENANT_ID, id);
+    }
+
+    private CalibrationResponse latestCalibration(String sessionId) {
+        List<CalibrationResponse> rows = jdbcTemplate.query("""
+            SELECT id, session_id, original_score, corrected_score, reviewer, reason, status, create_time
+            FROM aihr_practice_calibration
+            WHERE tenant_id = ? AND session_id = ?
+            ORDER BY id DESC
+            LIMIT 1
+            """, (rs, rowNum) -> {
+            Timestamp createTime = rs.getTimestamp("create_time");
+            return new CalibrationResponse(
+                rs.getLong("id"),
+                rs.getString("session_id"),
+                rs.getInt("original_score"),
+                rs.getInt("corrected_score"),
+                rs.getString("reviewer"),
+                rs.getString("reason"),
+                rs.getString("status"),
+                createTime == null ? "" : createTime.toLocalDateTime().format(TIME_FORMATTER)
+            );
+        }, TENANT_ID, sessionId);
+        return rows.isEmpty() ? null : rows.get(0);
+    }
+
     private ReviewDetailResponse mapReviewDetail(ResultSet rs, int rowNum) throws SQLException {
         Timestamp finishedTime = rs.getTimestamp("finished_time");
         String time = finishedTime == null ? "" : finishedTime.toLocalDateTime().format(TIME_FORMATTER);
         ScenarioSeed scenario = resolveScenario(rs.getString("scenario_id"), rs.getString("session_id"));
+        List<DialogueResponse> dialogue = readDialogue(rs.getString("dialogue_json"), scenario);
         return new ReviewDetailResponse(
             rs.getLong("id"),
             rs.getString("session_id"),
@@ -402,8 +1341,11 @@ public class AihrPracticeSeedService {
             rs.getString("summary"),
             rs.getString("mentor_rewrite"),
             rs.getString("ai_comment"),
+            rs.getString("review_advice"),
+            rs.getObject("incentive_point") == null ? null : rs.getInt("incentive_point"),
             scoreItems(rs),
-            readDialogue(rs.getString("dialogue_json"), scenario)
+            dialogue,
+            readAnnotations(rs.getString("annotations_json"), dialogue, scenario)
         );
     }
 
@@ -422,6 +1364,121 @@ public class AihrPracticeSeedService {
         }
     }
 
+    private ScenarioResponse mapScenarioResponse(ResultSet rs, int rowNum) throws SQLException {
+        String code = rs.getString("scenario_code");
+        return new ScenarioResponse(
+            code,
+            rs.getString("scenario_name"),
+            rs.getString("position"),
+            rs.getString("scenario_type"),
+            rs.getString("project_type"),
+            rs.getInt("difficulty"),
+            rs.getString("customer_persona"),
+            rs.getString("opening_text"),
+            rs.getString("explicit_need"),
+            rs.getString("hidden_need"),
+            rs.getString("irritants"),
+            rs.getString("delights"),
+            rs.getString("sop_refs"),
+            rs.getString("success_criteria"),
+            rs.getString("strategy"),
+            rs.getString("goal"),
+            rs.getBoolean("enabled"),
+            rubricFor(code).orElse(defaultRubric(code))
+        );
+    }
+
+    private RubricResponse mapRubric(ResultSet rs, int rowNum) throws SQLException {
+        String rubricCode = rs.getString("rubric_code");
+        return new RubricResponse(
+            rubricCode,
+            rs.getString("rubric_name"),
+            rs.getString("version"),
+            rubricDimensions(rubricCode)
+        );
+    }
+
+    private Optional<RubricResponse> rubricFor(String scenarioCode) {
+        if (isBlank(scenarioCode)) {
+            return Optional.empty();
+        }
+        try {
+            List<RubricResponse> rows = jdbcTemplate.query("""
+                SELECT rubric_code, rubric_name, version
+                FROM aihr_practice_rubric
+                WHERE tenant_id = ? AND scenario_code = ? AND enabled = 1
+                ORDER BY id ASC
+                LIMIT 1
+                """, this::mapRubric, TENANT_ID, scenarioCode);
+            return rows.stream().findFirst();
+        } catch (DataAccessException e) {
+            return Optional.empty();
+        }
+    }
+
+    private List<RubricDimensionResponse> rubricDimensions(String rubricCode) {
+        if (isBlank(rubricCode)) {
+            return defaultRubricDimensions(false);
+        }
+        try {
+            List<RubricDimensionResponse> rows = jdbcTemplate.query("""
+                SELECT dimension_code, dimension_name, weight, description
+                FROM aihr_practice_rubric_dimension
+                WHERE tenant_id = ? AND rubric_code = ?
+                ORDER BY sort_order ASC, id ASC
+                """, (rs, rowNum) -> new RubricDimensionResponse(
+                rs.getString("dimension_code"),
+                rs.getString("dimension_name"),
+                rs.getDouble("weight"),
+                rs.getString("description")
+            ), TENANT_ID, rubricCode);
+            return rows.isEmpty() ? defaultRubricDimensions(false) : rows;
+        } catch (DataAccessException e) {
+            return defaultRubricDimensions(false);
+        }
+    }
+
+    private List<ScenarioResponse> fallbackScenarios() {
+        return scenarios.values().stream().map(this::fallbackScenario).toList();
+    }
+
+    private ScenarioResponse fallbackScenario(ScenarioSeed seed) {
+        return new ScenarioResponse(
+            seed.id(),
+            seed.name(),
+            "生活顾问",
+            seed.id().contains("fee") ? "催费/停车费" : "投诉处理",
+            seed.project(),
+            1,
+            seed.customer(),
+            seed.rounds().isEmpty() ? "" : seed.rounds().get(0).customer(),
+            seed.goal(),
+            "希望物业持续跟进",
+            "被敷衍、先讲规定、无反馈节点",
+            "先共情、给责任人、给反馈时间",
+            "seed fallback",
+            seed.goal(),
+            seed.strategy(),
+            seed.goal(),
+            true,
+            defaultRubric(seed.id())
+        );
+    }
+
+    private RubricResponse defaultRubric(String scenarioCode) {
+        boolean feeScenario = !isBlank(scenarioCode) && scenarioCode.contains("fee");
+        return new RubricResponse("rubric-" + scenarioCode, "生活顾问试点 Rubric", "seed", defaultRubricDimensions(feeScenario));
+    }
+
+    private List<RubricDimensionResponse> defaultRubricDimensions(boolean feeScenario) {
+        return List.of(
+            new RubricDimensionResponse("compliance", "合规", feeScenario ? 0.30 : 0.35, "SOP关键点、权限边界、承诺口径"),
+            new RubricDimensionResponse("communication", "沟通", 0.25, "诉求确认、信息结构、反馈节点"),
+            new RubricDimensionResponse("emotion", "情绪", 0.25, "共情承接、降温、信任恢复"),
+            new RubricDimensionResponse("marketing", "营销", feeScenario ? 0.20 : 0.15, "收费季转化、政策解释、办理引导")
+        );
+    }
+
     private void rememberTraineeReply(TurnRequest request, int roundIndex) {
         if (request == null || isBlank(request.sessionId()) || isBlank(request.traineeText())) {
             return;
@@ -437,6 +1494,20 @@ public class AihrPracticeSeedService {
             }
             replies.set(roundIndex, request.traineeText().trim());
         }
+        List<String> audioUrls = session.traineeAudioUrls();
+        synchronized (audioUrls) {
+            while (audioUrls.size() <= roundIndex) {
+                audioUrls.add("");
+            }
+            audioUrls.set(roundIndex, firstNonBlank(request.traineeAudioUrl(), ""));
+        }
+        List<Long> audioOssIds = session.traineeAudioOssIds();
+        synchronized (audioOssIds) {
+            while (audioOssIds.size() <= roundIndex) {
+                audioOssIds.add(null);
+            }
+            audioOssIds.set(roundIndex, request.traineeAudioOssId());
+        }
     }
 
     private void rememberCustomerLine(ActiveSession session, int roundIndex, String customerText) {
@@ -452,14 +1523,230 @@ public class AihrPracticeSeedService {
         }
     }
 
+    private void rememberTurnEvidence(ActiveSession session, int roundIndex, Integer emotion, Integer trust, boolean redFlag, String coachHint) {
+        if (session == null) {
+            return;
+        }
+        List<TurnEvidence> evidence = session.turnEvidence();
+        synchronized (evidence) {
+            while (evidence.size() <= roundIndex) {
+                evidence.add(null);
+            }
+            evidence.set(roundIndex, new TurnEvidence(emotion, trust, redFlag, firstNonBlank(coachHint, "")));
+        }
+    }
+
     private String dialogueJson(ActiveSession activeSession, ScenarioSeed scenario) {
         try {
-            return objectMapper.writeValueAsString(dialogueTurns(activeSession, scenario));
+            return objectMapper.writeValueAsString(maskDialogue(dialogueTurns(activeSession, scenario)));
         } catch (JsonProcessingException ignored) {
             return "[]";
         }
     }
 
+    private String annotationsJson(ActiveSession activeSession, ScenarioSeed scenario) {
+        try {
+            return objectMapper.writeValueAsString(generateAnnotations(maskDialogue(dialogueTurns(activeSession, scenario)), scenario));
+        } catch (JsonProcessingException ignored) {
+            return "[]";
+        }
+    }
+
+    private List<AnnotationResponse> readAnnotations(String json, List<DialogueResponse> dialogue, ScenarioSeed scenario) {
+        if (!isBlank(json)) {
+            try {
+                List<AnnotationResponse> result = new ArrayList<>();
+                JsonNode root = objectMapper.readTree(json);
+                if (root.isArray()) {
+                    for (JsonNode item : root) {
+                        result.add(new AnnotationResponse(
+                            item.path("turnIndex").asInt(result.size() + 1),
+                            item.path("sourceText").asText(),
+                            item.path("issue").asText(),
+                            item.path("rewrite").asText(),
+                            item.path("sopPoint").asText()
+                        ));
+                    }
+                    if (!result.isEmpty()) {
+                        return result;
+                    }
+                }
+            } catch (JsonProcessingException ignored) {
+                // Fall through to generated annotations.
+            }
+        }
+        return generateAnnotations(dialogue, scenario);
+    }
+
+    private List<AnnotationResponse> generateAnnotations(List<DialogueResponse> dialogue, ScenarioSeed scenario) {
+        List<AnnotationResponse> result = new ArrayList<>();
+        for (DialogueResponse turn : dialogue) {
+            if (!"trainee".equals(turn.role()) || isBlank(turn.text())) {
+                continue;
+            }
+            String text = turn.text().trim();
+            result.add(new AnnotationResponse(
+                result.size() + 1,
+                text,
+                annotationIssue(text),
+                annotationRewrite(),
+                firstNonBlank(scenario.goal(), scenario.strategy())
+            ));
+        }
+        if (result.isEmpty()) {
+            result.add(new AnnotationResponse(
+                1,
+                "本场暂无员工文本回复",
+                "未形成可标注话术",
+                annotationRewrite(),
+                firstNonBlank(scenario.goal(), scenario.strategy())
+            ));
+        }
+        return result;
+    }
+
+    private List<AnnotationResponse> sanitizeAnnotations(List<AnnotationResponse> annotations, ScenarioSeed scenario) {
+        List<AnnotationResponse> result = new ArrayList<>();
+        for (AnnotationResponse annotation : annotations) {
+            if (annotation == null) {
+                continue;
+            }
+            result.add(new AnnotationResponse(
+                annotation.turnIndex() == null ? result.size() + 1 : annotation.turnIndex(),
+                maskSensitiveText(firstNonBlank(annotation.sourceText(), "本轮话术未填写")),
+                firstNonBlank(annotation.issue(), "主管补充标注"),
+                firstNonBlank(annotation.rewrite(), annotationRewrite()),
+                firstNonBlank(annotation.sopPoint(), firstNonBlank(scenario.goal(), scenario.strategy()))
+            ));
+        }
+        return result.isEmpty() ? generateAnnotations(List.of(), scenario) : result;
+    }
+
+    private String writeJson(Object value) {
+        try {
+            return objectMapper.writeValueAsString(value);
+        } catch (JsonProcessingException ignored) {
+            return "[]";
+        }
+    }
+
+    private List<AnnotationResponse> storedAnnotations(String sessionId, String fallbackJson, ScenarioSeed scenario) {
+        List<SessionAnnotationSource> rows = jdbcTemplate.query("""
+            SELECT scenario_id, dialogue_json, annotations_json
+            FROM aihr_practice_session
+            WHERE tenant_id = ? AND session_id = ?
+            LIMIT 1
+            """, (rs, rowNum) -> new SessionAnnotationSource(
+            rs.getString("scenario_id"),
+            rs.getString("dialogue_json"),
+            rs.getString("annotations_json")
+        ), TENANT_ID, sessionId);
+        if (rows.isEmpty()) {
+            return readAnnotations(fallbackJson, List.of(), scenario);
+        }
+        SessionAnnotationSource source = rows.get(0);
+        ScenarioSeed storedScenario = resolveScenario(source.scenarioId(), sessionId);
+        List<DialogueResponse> dialogue = readDialogue(source.dialogueJson(), storedScenario);
+        return readAnnotations(firstNonBlank(source.annotationsJson(), fallbackJson), dialogue, storedScenario);
+    }
+
+    private void replaceAnnotationRows(String sessionId, List<AnnotationResponse> annotations) {
+        if (isBlank(sessionId)) {
+            return;
+        }
+        ensureAnnotationTable();
+        String id = sessionId.trim();
+        LocalDateTime now = LocalDateTime.now();
+        jdbcTemplate.update("DELETE FROM aihr_practice_annotation WHERE tenant_id = ? AND session_id = ?", TENANT_ID, id);
+        for (AnnotationResponse annotation : annotations) {
+            if (annotation == null) {
+                continue;
+            }
+            jdbcTemplate.update("""
+                INSERT INTO aihr_practice_annotation
+                  (tenant_id, session_id, turn_index, source_text, issue_text, rewrite_text, sop_point, create_time, update_time)
+                VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?)
+                """,
+                TENANT_ID,
+                id,
+                annotation.turnIndex(),
+                annotation.sourceText(),
+                annotation.issue(),
+                annotation.rewrite(),
+                annotation.sopPoint(),
+                Timestamp.valueOf(now),
+                Timestamp.valueOf(now)
+            );
+        }
+    }
+
+    private void replaceAudioRows(String sessionId, ActiveSession session) {
+        if (isBlank(sessionId) || session == null) {
+            return;
+        }
+        List<String> urls = snapshot(session.traineeAudioUrls());
+        if (urls.stream().allMatch(this::isBlank)) {
+            return;
+        }
+        List<Long> ossIds = snapshotLong(session.traineeAudioOssIds());
+        ensureAudioTable();
+        String id = sessionId.trim();
+        LocalDateTime now = LocalDateTime.now();
+        jdbcTemplate.update("DELETE FROM aihr_practice_audio WHERE tenant_id = ? AND session_id = ?", TENANT_ID, id);
+        for (int i = 0; i < urls.size(); i++) {
+            String url = urls.get(i);
+            if (isBlank(url)) {
+                continue;
+            }
+            jdbcTemplate.update("""
+                INSERT INTO aihr_practice_audio
+                  (tenant_id, session_id, turn_index, role, oss_id, audio_url, create_time, update_time)
+                VALUES (?, ?, ?, 'trainee', ?, ?, ?, ?)
+                """,
+                TENANT_ID,
+                id,
+                i + 1,
+                i < ossIds.size() ? ossIds.get(i) : null,
+                url.trim(),
+                Timestamp.valueOf(now),
+                Timestamp.valueOf(now)
+            );
+        }
+    }
+
+    private String calibrationDimensionsJson(ScoreSnapshot score, CalibrationRequest request) {
+        Map<String, Object> data = new LinkedHashMap<>();
+        data.put("original", Map.of(
+            "total", score.total(),
+            "compliance", score.compliance(),
+            "emotion", score.emotion(),
+            "communication", score.communication(),
+            "marketing", score.marketing()
+        ));
+        Map<String, Object> corrected = new LinkedHashMap<>();
+        corrected.put("total", request == null || request.correctedTotal() == null ? score.total() : clampScore(request.correctedTotal()));
+        corrected.put("compliance", request == null || request.correctedCompliance() == null ? score.compliance() : clampScore(request.correctedCompliance()));
+        corrected.put("emotion", request == null || request.correctedEmotion() == null ? score.emotion() : clampScore(request.correctedEmotion()));
+        corrected.put("communication", request == null || request.correctedCommunication() == null ? score.communication() : clampScore(request.correctedCommunication()));
+        corrected.put("marketing", request == null || request.correctedMarketing() == null ? score.marketing() : clampScore(request.correctedMarketing()));
+        data.put("corrected", corrected);
+        return writeJson(data);
+    }
+
+    private String annotationIssue(String text) {
+        if (hasRedFlag(text)) {
+            return "命中红线，存在推责、绝对承诺或情绪对抗风险";
+        }
+        if (!text.contains("责任") && !text.contains("反馈") && !text.contains("跟进") && !text.contains("时间")) {
+            return "缺少责任人、处理节点或回访承诺";
+        }
+        return "表达基本可用，可继续补充SOP依据和复盘节点";
+    }
+
+    private String annotationRewrite() {
+        return "建议改写：我先承接您的诉求，再按SOP确认责任人、处理节点和首次反馈时间；如节点变化，会主动同步进展。";
+    }
+
     private List<DialogueResponse> readDialogue(String json, ScenarioSeed scenario) {
         if (!isBlank(json)) {
             try {
@@ -470,7 +1757,12 @@ public class AihrPracticeSeedService {
                         result.add(new DialogueResponse(
                             item.path("role").asText(),
                             item.path("label").asText(),
-                            item.path("text").asText()
+                            item.path("text").asText(),
+                            item.path("audioUrl").asText(""),
+                            item.hasNonNull("emotion") ? item.path("emotion").asInt() : null,
+                            item.hasNonNull("trust") ? item.path("trust").asInt() : null,
+                            item.hasNonNull("redFlag") ? item.path("redFlag").asBoolean() : null,
+                            item.path("coachHint").asText("")
                         ));
                     }
                     if (!result.isEmpty()) {
@@ -487,15 +1779,37 @@ public class AihrPracticeSeedService {
     private List<DialogueResponse> dialogueTurns(ActiveSession activeSession, ScenarioSeed scenario) {
         List<DialogueResponse> turns = new ArrayList<>();
         List<String> replies = snapshot(activeSession == null ? null : activeSession.traineeReplies());
+        List<String> audioUrls = snapshot(activeSession == null ? null : activeSession.traineeAudioUrls());
         List<String> customerLines = snapshot(activeSession == null ? null : activeSession.customerLines());
+        List<TurnEvidence> evidenceList = snapshotEvidence(activeSession == null ? null : activeSession.turnEvidence());
         for (int i = 0; i < scenario.rounds().size(); i++) {
             RoundSeed round = scenario.rounds().get(i);
+            TurnEvidence evidence = i < evidenceList.size() ? evidenceList.get(i) : null;
             String customerLine = i < customerLines.size() && !isBlank(customerLines.get(i)) ? customerLines.get(i) : round.customer();
             turns.add(new DialogueResponse("customer", "AI业主", customerLine));
             if (i < replies.size() && !isBlank(replies.get(i))) {
-                turns.add(new DialogueResponse("trainee", "员工话术", replies.get(i)));
+                turns.add(new DialogueResponse(
+                    "trainee",
+                    "员工话术",
+                    replies.get(i),
+                    i < audioUrls.size() ? audioUrls.get(i) : "",
+                    evidence == null ? null : evidence.emotion(),
+                    evidence == null ? null : evidence.trust(),
+                    evidence == null ? null : evidence.redFlag(),
+                    evidence == null ? "" : evidence.coachHint()
+                ));
             }
-            turns.add(new DialogueResponse("coach", "AI教练", round.coachHint()));
+            String coachHint = evidence == null || isBlank(evidence.coachHint()) ? round.coachHint() : evidence.coachHint();
+            turns.add(new DialogueResponse(
+                "coach",
+                "AI教练",
+                coachHint,
+                "",
+                evidence == null ? null : evidence.emotion(),
+                evidence == null ? null : evidence.trust(),
+                evidence == null ? null : evidence.redFlag(),
+                coachHint
+            ));
         }
         return turns;
     }
@@ -510,6 +1824,51 @@ public class AihrPracticeSeedService {
         }
     }
 
+    private static List<Long> snapshotLong(List<Long> source) {
+        if (source == null) {
+            return List.of();
+        }
+        synchronized (source) {
+            return new ArrayList<>(source);
+        }
+    }
+
+    private static List<TurnEvidence> snapshotEvidence(List<TurnEvidence> source) {
+        if (source == null) {
+            return List.of();
+        }
+        synchronized (source) {
+            return new ArrayList<>(source);
+        }
+    }
+
+    private List<DialogueResponse> maskDialogue(List<DialogueResponse> dialogue) {
+        return dialogue.stream()
+            .map(turn -> new DialogueResponse(
+                turn.role(),
+                turn.label(),
+                maskSensitiveText(turn.text()),
+                firstNonBlank(turn.audioUrl(), ""),
+                turn.emotion(),
+                turn.trust(),
+                turn.redFlag(),
+                firstNonBlank(turn.coachHint(), "")
+            ))
+            .toList();
+    }
+
+    private String maskSensitiveText(String text) {
+        if (text == null || text.isBlank()) {
+            return text;
+        }
+        String masked = text;
+        masked = masked.replaceAll("(?<!\\d)(1[3-9]\\d{2})\\d{3}(\\d{4})(?!\\d)", "$1****$2");
+        masked = masked.replaceAll("(?<!\\d)(\\d{1,2})(栋|幢|号楼|单元)(\\d{3,4})(?!\\d)", "$1$2****");
+        masked = masked.replaceAll("(?<!\\d)(\\d{1,2})[-－](\\d{3,4})(?!\\d)", "$1-****");
+        masked = masked.replaceAll("([\\u4e00-\\u9fa5])([\\u4e00-\\u9fa5])(先生|女士|经理)", "$1*$3");
+        return masked;
+    }
+
     private Integer scoreValue(List<DimensionResponse> scores, String label) {
         for (DimensionResponse score : scores) {
             if (label.equals(score.label()) && score.value() instanceof Number) {
@@ -552,8 +1911,11 @@ public class AihrPracticeSeedService {
                   `dim_marketing` int DEFAULT NULL COMMENT '营销分',
                   `mentor_rewrite` varchar(1000) DEFAULT NULL COMMENT '导师改写',
                   `ai_comment` varchar(1000) DEFAULT NULL COMMENT 'AI点评',
+                  `review_advice` varchar(1000) DEFAULT NULL COMMENT '主管复盘建议',
+                  `incentive_point` int DEFAULT NULL COMMENT '主管人工贡献分',
                   `summary` varchar(1000) DEFAULT NULL COMMENT '摘要',
                   `dialogue_json` text DEFAULT NULL COMMENT '对练话术JSON',
+                  `annotations_json` text DEFAULT NULL COMMENT '逐句标注JSON',
                   `trust_curve` varchar(100) DEFAULT NULL COMMENT '信任曲线',
                   `status` varchar(30) DEFAULT '待复盘' COMMENT '状态',
                   `started_time` datetime DEFAULT NULL COMMENT '开始时间',
@@ -567,16 +1929,225 @@ public class AihrPracticeSeedService {
                 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练记录';
                 """);
             ensurePracticeColumn("dialogue_json", "ALTER TABLE aihr_practice_session ADD COLUMN `dialogue_json` text DEFAULT NULL COMMENT '对练话术JSON' AFTER `summary`");
+            ensurePracticeColumn("annotations_json", "ALTER TABLE aihr_practice_session ADD COLUMN `annotations_json` text DEFAULT NULL COMMENT '逐句标注JSON' AFTER `dialogue_json`");
+            ensurePracticeColumn("review_advice", "ALTER TABLE aihr_practice_session ADD COLUMN `review_advice` varchar(1000) DEFAULT NULL COMMENT '主管复盘建议' AFTER `ai_comment`");
+            ensurePracticeColumn("incentive_point", "ALTER TABLE aihr_practice_session ADD COLUMN `incentive_point` int DEFAULT NULL COMMENT '主管人工贡献分' AFTER `review_advice`");
             practiceTableReady = true;
         }
     }
 
+    private void ensureAssignmentTable() {
+        if (assignmentTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (assignmentTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_practice_assignment` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `ext_party_id` varchar(100) NOT NULL COMMENT '员工外部主体或手机号',
+                  `trainee_name` varchar(100) DEFAULT NULL COMMENT '员工姓名',
+                  `scenario_id` varchar(80) NOT NULL COMMENT '场景ID',
+                  `scenario_name` varchar(100) DEFAULT NULL COMMENT '场景名称',
+                  `source` varchar(30) NOT NULL DEFAULT 'manual' COMMENT '来源 daily/camp/retry/manual',
+                  `reason` varchar(500) DEFAULT NULL COMMENT '派发原因',
+                  `status` varchar(30) NOT NULL DEFAULT '待训练' COMMENT '状态',
+                  `answer_text` varchar(1000) DEFAULT NULL COMMENT '每日三题作答',
+                  `feedback` varchar(1000) DEFAULT NULL COMMENT '每日三题反馈',
+                  `correct` tinyint DEFAULT NULL COMMENT '是否答对',
+                  `finished_time` datetime DEFAULT NULL COMMENT '完成时间',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  KEY `idx_aihr_assignment_party` (`tenant_id`, `ext_party_id`, `status`, `create_time`),
+                  KEY `idx_aihr_assignment_source` (`tenant_id`, `source`, `status`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练派发任务';
+                """);
+            ensureColumn("aihr_practice_assignment", "answer_text", "ALTER TABLE aihr_practice_assignment ADD COLUMN `answer_text` varchar(1000) DEFAULT NULL COMMENT '每日三题作答' AFTER `status`");
+            ensureColumn("aihr_practice_assignment", "feedback", "ALTER TABLE aihr_practice_assignment ADD COLUMN `feedback` varchar(1000) DEFAULT NULL COMMENT '每日三题反馈' AFTER `answer_text`");
+            ensureColumn("aihr_practice_assignment", "correct", "ALTER TABLE aihr_practice_assignment ADD COLUMN `correct` tinyint DEFAULT NULL COMMENT '是否答对' AFTER `feedback`");
+            ensureColumn("aihr_practice_assignment", "finished_time", "ALTER TABLE aihr_practice_assignment ADD COLUMN `finished_time` datetime DEFAULT NULL COMMENT '完成时间' AFTER `correct`");
+            assignmentTableReady = true;
+        }
+    }
+
+    private void ensureScenarioTable() {
+        if (scenarioTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (scenarioTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_practice_scenario` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `scenario_code` varchar(80) NOT NULL COMMENT '场景编码',
+                  `scenario_name` varchar(100) NOT NULL COMMENT '场景名称',
+                  `position` varchar(80) NOT NULL COMMENT '岗位',
+                  `scenario_type` varchar(50) NOT NULL COMMENT '场景类型',
+                  `project_type` varchar(80) DEFAULT NULL COMMENT '项目类型',
+                  `difficulty` tinyint DEFAULT 1 COMMENT '难度',
+                  `customer_persona` varchar(500) DEFAULT NULL COMMENT '业主人设',
+                  `opening_text` varchar(500) DEFAULT NULL COMMENT '开场白',
+                  `explicit_need` varchar(300) DEFAULT NULL COMMENT '显性诉求',
+                  `hidden_need` varchar(300) DEFAULT NULL COMMENT '隐性诉求',
+                  `irritants` varchar(500) DEFAULT NULL COMMENT '雷点',
+                  `delights` varchar(500) DEFAULT NULL COMMENT '爽点',
+                  `sop_refs` varchar(500) DEFAULT NULL COMMENT 'SOP引用',
+                  `success_criteria` varchar(500) DEFAULT NULL COMMENT '成功条件',
+                  `strategy` varchar(500) DEFAULT NULL COMMENT '训练策略',
+                  `goal` varchar(500) DEFAULT NULL COMMENT '训练目标',
+                  `trainee_name` varchar(100) DEFAULT '张三' COMMENT '默认学员',
+                  `trust_start` int DEFAULT 60 COMMENT '起始信任',
+                  `trust_end` int DEFAULT 80 COMMENT '目标信任',
+                  `rounds_json` text DEFAULT NULL COMMENT '回合seed JSON',
+                  `enabled` tinyint DEFAULT 1 COMMENT '是否启用',
+                  `sort_order` int DEFAULT 0 COMMENT '排序',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  UNIQUE KEY `uk_aihr_practice_scenario` (`tenant_id`, `scenario_code`),
+                  KEY `idx_aihr_practice_scenario_filter` (`tenant_id`, `position`, `scenario_type`, `enabled`, `sort_order`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练场景';
+                """);
+            scenarioTableReady = true;
+        }
+    }
+
+    private void ensureCalibrationTable() {
+        if (calibrationTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (calibrationTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_practice_calibration` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+                  `reviewer` varchar(100) DEFAULT NULL COMMENT '校准人',
+                  `original_score` int DEFAULT NULL COMMENT 'AI原始总分',
+                  `corrected_score` int DEFAULT NULL COMMENT '人工校准总分',
+                  `corrected_dimensions_json` text DEFAULT NULL COMMENT '校准维度JSON',
+                  `reason` varchar(500) DEFAULT NULL COMMENT '校准原因',
+                  `status` varchar(30) DEFAULT '已记录' COMMENT '状态',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  KEY `idx_aihr_calibration_session` (`tenant_id`, `session_id`, `create_time`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 评分校准记录';
+                """);
+            calibrationTableReady = true;
+        }
+    }
+
+    private void ensureAnnotationTable() {
+        if (annotationTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (annotationTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_practice_annotation` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+                  `turn_index` int NOT NULL COMMENT '话术序号',
+                  `source_text` varchar(1000) DEFAULT NULL COMMENT '原话',
+                  `issue_text` varchar(1000) DEFAULT NULL COMMENT '问题点',
+                  `rewrite_text` varchar(1000) DEFAULT NULL COMMENT '推荐改写',
+                  `sop_point` varchar(1000) DEFAULT NULL COMMENT '命中或漏掉的SOP点',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  UNIQUE KEY `uk_aihr_practice_annotation` (`tenant_id`, `session_id`, `turn_index`),
+                  KEY `idx_aihr_practice_annotation_session` (`tenant_id`, `session_id`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练逐句标注';
+                """);
+            annotationTableReady = true;
+        }
+    }
+
+    private void ensureAudioTable() {
+        if (audioTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (audioTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_practice_audio` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+                  `turn_index` int NOT NULL COMMENT '话术序号',
+                  `role` varchar(30) NOT NULL COMMENT '音频角色',
+                  `oss_id` bigint DEFAULT NULL COMMENT 'OSS文件ID',
+                  `audio_url` varchar(1000) DEFAULT NULL COMMENT '音频URL',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  UNIQUE KEY `uk_aihr_practice_audio` (`tenant_id`, `session_id`, `turn_index`, `role`),
+                  KEY `idx_aihr_practice_audio_session` (`tenant_id`, `session_id`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练音频';
+                """);
+            audioTableReady = true;
+        }
+    }
+
+    private void ensurePromptTemplateTable() {
+        if (promptTemplateTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (promptTemplateTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_prompt_template` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `code` varchar(80) NOT NULL COMMENT '模板编码',
+                  `name` varchar(100) NOT NULL COMMENT '模板名称',
+                  `category` varchar(50) NOT NULL COMMENT '业务分类',
+                  `output_format` varchar(50) NOT NULL COMMENT '输出文体',
+                  `system_prompt` text DEFAULT NULL COMMENT '系统提示词',
+                  `template` text NOT NULL COMMENT '用户提示词模板',
+                  `variables` varchar(1000) DEFAULT NULL COMMENT '变量清单',
+                  `version` varchar(30) DEFAULT 'v1' COMMENT '版本',
+                  `enabled` tinyint DEFAULT 1 COMMENT '是否启用',
+                  `description` varchar(500) DEFAULT NULL COMMENT '说明',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  UNIQUE KEY `uk_aihr_prompt_template` (`tenant_id`, `code`, `output_format`, `version`),
+                  KEY `idx_aihr_prompt_template_enabled` (`tenant_id`, `code`, `enabled`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 提示词模板';
+                """);
+            promptTemplateTableReady = true;
+        }
+    }
+
     private void ensurePracticeColumn(String column, String ddl) {
+        ensureColumn("aihr_practice_session", column, ddl);
+    }
+
+    private void ensureColumn(String table, String column, String ddl) {
         Integer exists = jdbcTemplate.queryForObject("""
             SELECT COUNT(*)
             FROM information_schema.COLUMNS
-            WHERE TABLE_SCHEMA = DATABASE() AND TABLE_NAME = 'aihr_practice_session' AND COLUMN_NAME = ?
-            """, Integer.class, column);
+            WHERE TABLE_SCHEMA = DATABASE() AND TABLE_NAME = ? AND COLUMN_NAME = ?
+            """, Integer.class, table, column);
         if (exists == null || exists == 0) {
             jdbcTemplate.execute(ddl);
         }
@@ -586,9 +2157,51 @@ public class AihrPracticeSeedService {
         return value == null || value.isBlank();
     }
 
+    private String normalizeScenarioCode(String value) {
+        String code = isBlank(value) ? "scenario-" + System.currentTimeMillis() : value.trim();
+        code = code.replaceAll("[^A-Za-z0-9_-]", "-").replaceAll("-{2,}", "-");
+        if (code.length() > 80) {
+            code = code.substring(0, 80);
+        }
+        return code.isBlank() ? "scenario-" + System.currentTimeMillis() : code;
+    }
+
+    private int clampScore(Integer value) {
+        if (value == null) {
+            return 0;
+        }
+        return Math.max(0, Math.min(100, value));
+    }
+
+    private String firstNonBlank(String first, String second) {
+        return isBlank(first) ? second : first.trim();
+    }
+
+    private List<String> splitOrDefault(String text, List<String> fallback) {
+        if (isBlank(text)) {
+            return fallback;
+        }
+        List<String> items = new ArrayList<>();
+        for (String item : text.split("[、;；,，]")) {
+            if (!isBlank(item)) {
+                items.add(item.trim());
+            }
+            if (items.size() >= 3) {
+                break;
+            }
+        }
+        return items.isEmpty() ? fallback : items;
+    }
+
     private ScenarioSeed resolveScenario(String scenarioId, String sessionId) {
-        if (scenarioId != null && scenarios.containsKey(scenarioId)) {
-            return scenarios.get(scenarioId);
+        if (!isBlank(scenarioId)) {
+            Optional<ScenarioSeed> dbScenario = dbScenarioSeed(scenarioId);
+            if (dbScenario.isPresent()) {
+                return dbScenario.get();
+            }
+            if (scenarios.containsKey(scenarioId)) {
+                return scenarios.get(scenarioId);
+            }
         }
         if (sessionId != null) {
             for (Map.Entry<String, ScenarioSeed> entry : scenarios.entrySet()) {
@@ -600,6 +2213,93 @@ public class AihrPracticeSeedService {
         return scenarios.get("complaint-water");
     }
 
+    private Optional<ScenarioSeed> dbScenarioSeed(String scenarioId) {
+        if (isBlank(scenarioId)) {
+            return Optional.empty();
+        }
+        try {
+            List<ScenarioSeed> rows = jdbcTemplate.query("""
+                SELECT scenario_code, scenario_name, scenario_type, project_type, customer_persona,
+                       opening_text, success_criteria, strategy, goal, trainee_name, trust_start, trust_end,
+                       rounds_json, delights
+                FROM aihr_practice_scenario
+                WHERE tenant_id = ? AND scenario_code = ? AND enabled = 1
+                LIMIT 1
+                """, this::mapScenarioSeed, TENANT_ID, scenarioId.trim());
+            return rows.stream().findFirst();
+        } catch (DataAccessException e) {
+            return Optional.empty();
+        }
+    }
+
+    private ScenarioSeed mapScenarioSeed(ResultSet rs, int rowNum) throws SQLException {
+        String code = rs.getString("scenario_code");
+        String name = rs.getString("scenario_name");
+        String goal = firstNonBlank(rs.getString("goal"), rs.getString("success_criteria"));
+        return new ScenarioSeed(
+            code,
+            name,
+            firstNonBlank(rs.getString("trainee_name"), "张三"),
+            firstNonBlank(rs.getString("customer_persona"), "高情绪、需要明确反馈的业主"),
+            firstNonBlank(rs.getString("project_type"), rs.getString("scenario_type")),
+            firstNonBlank(rs.getString("strategy"), "按SOP先承接情绪，再给责任人和反馈节点。"),
+            firstNonBlank(goal, "完成安抚、确认诉求、明确下一步。"),
+            intValue(rs, "trust_start", 60),
+            intValue(rs, "trust_end", 80),
+            jsonRounds(rs.getString("rounds_json"), rs.getString("opening_text")),
+            defaultScores(code),
+            code.contains("fee") ? 82 : 84,
+            "建议先承接情绪，再说明责任人、处理节点和反馈方式，避免口头承诺未经确认的结果。",
+            firstNonBlank(rs.getString("delights"), "能承接诉求并给出明确闭环。")
+        );
+    }
+
+    private int intValue(ResultSet rs, String column, int fallback) throws SQLException {
+        Object value = rs.getObject(column);
+        return value instanceof Number number ? number.intValue() : fallback;
+    }
+
+    private List<RoundSeed> jsonRounds(String roundsJson, String openingText) {
+        if (!isBlank(roundsJson)) {
+            try {
+                JsonNode root = objectMapper.readTree(roundsJson);
+                if (root.isArray()) {
+                    List<RoundSeed> rounds = new ArrayList<>();
+                    for (JsonNode node : root) {
+                        String customer = firstNonBlank(node.path("customer").asText(), openingText);
+                        if (!isBlank(customer)) {
+                            rounds.add(new RoundSeed(
+                                customer,
+                                firstNonBlank(node.path("coachHint").asText(), "补上责任人、反馈时间和SOP依据。"),
+                                node.path("emotion").asInt(70),
+                                node.path("trust").asInt(75)
+                            ));
+                        }
+                    }
+                    if (!rounds.isEmpty()) {
+                        return rounds;
+                    }
+                }
+            } catch (JsonProcessingException ignored) {
+                // Fall through to a deterministic seed round.
+            }
+        }
+        return List.of(
+            new RoundSeed(firstNonBlank(openingText, "这个问题你们物业准备怎么处理？"), "先承接情绪，再确认具体诉求。", 72, 70),
+            new RoundSeed("我想知道接下来谁负责、什么时候反馈。", "补上责任人、处理节点和回访时间。", 62, 82)
+        );
+    }
+
+    private List<DimensionResponse> defaultScores(String scenarioCode) {
+        boolean feeScenario = !isBlank(scenarioCode) && scenarioCode.contains("fee");
+        return List.of(
+            new DimensionResponse("合规", feeScenario ? 82 : 84, "SOP关键点覆盖"),
+            new DimensionResponse("沟通", 84, "承诺与表达清晰度"),
+            new DimensionResponse("情绪", 82, "安抚与承接能力"),
+            new DimensionResponse("营销", feeScenario ? 80 : 76, "政策解释与办理引导")
+        );
+    }
+
     private int normalizeRoundIndex(Integer roundIndex, int size) {
         if (roundIndex == null || roundIndex < 0) {
             return 0;
@@ -701,11 +2401,39 @@ public class AihrPracticeSeedService {
     private record RoundSeed(String customer, String coachHint, Integer emotion, Integer trust) {
     }
 
-    private record CompetencySnapshot(Integer completed, Integer score, Integer pendingReview, Integer compliance, Integer communication, Integer emotion) {
+    private record CompetencySnapshot(Integer completed, Integer score, Integer pendingReview, Integer compliance, Integer communication, Integer emotion, Integer incentivePoints) {
+    }
+
+    private record SessionAnnotationSource(String scenarioId, String dialogueJson, String annotationsJson) {
+    }
+
+    private record ScoreSnapshot(Integer total, Integer compliance, Integer emotion, Integer communication, Integer marketing) {
+    }
+
+    private record CalibrationPair(int original, int corrected) {
+    }
+
+    private record CalibrationStats(int total, int matched) {
+    }
+
+    private record ResolvedTurn(String customerText, Integer emotion, Integer trust, String coachHint, boolean redFlag) {
+    }
+
+    private record DailyDrillSeed(String scenarioId, String question, String referenceAnswer) {
+    }
+
+    private record DailyDrillParts(String question, String referenceAnswer) {
+    }
+
+    private record DailyDrillScore(boolean correct, int score, String feedback) {
+    }
+
+    private record TurnEvidence(Integer emotion, Integer trust, Boolean redFlag, String coachHint) {
     }
 
     private record ActiveSession(String scenarioId, String trainee, String extPartyId, boolean mobile, LocalDateTime startedAt,
-                                 List<String> traineeReplies, List<String> customerLines) {
+                                 List<String> traineeReplies, List<String> traineeAudioUrls, List<Long> traineeAudioOssIds,
+                                 List<String> customerLines, List<TurnEvidence> turnEvidence) {
     }
 
     private record PracticeResult(Integer total, List<DimensionResponse> scores, String rewrite, String summary) {
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java
index c0ac6dba..52c7953e 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java
@@ -23,6 +23,8 @@ import org.dromara.aihr.domain.AihrSopDto.RecordResponse;
 import org.dromara.aihr.domain.AihrSopDto.SearchRequest;
 import org.dromara.aihr.domain.AihrSopDto.SearchResponse;
 import org.dromara.aihr.domain.AihrSopDto.SnippetResponse;
+import org.dromara.aihr.domain.AihrSopDto.SopReviewRequest;
+import org.dromara.aihr.domain.AihrSopDto.SopReviewResponse;
 import org.dromara.aihr.domain.AihrSopDto.SummaryCardRequest;
 import org.dromara.aihr.domain.AihrSopDto.SummaryCardResponse;
 import org.dromara.aihr.domain.AihrSopDto.UploadResponse;
@@ -98,6 +100,8 @@ public class AihrSopSeedService {
     private final String importRootConfig;
     private final ScheduledExecutorService scheduledExecutorService;
     private final AihrVideoService videoService;
+    private volatile boolean knowledgeGapTableReady;
+    private volatile boolean sopReviewTableReady;
 
     public AihrSopSeedService(ObjectMapper objectMapper, JdbcTemplate jdbcTemplate, ISysOssService ossService,
                               @Value("${aihr.import.root:}") String importRootConfig,
@@ -114,12 +118,15 @@ public class AihrSopSeedService {
         String requestedCategory = request == null ? "" : request.category();
         SopSeed seed = seeds.getOrDefault(requestedCategory, seeds.get("投诉处理 SOP"));
         String category = isBlank(requestedCategory) ? seed.category() : requestedCategory;
+        String position = firstNonBlank(request == null ? null : request.position(), "生活顾问");
+        String source = normalizeSearchSource(request == null ? null : request.source());
         String queryText = request == null || request.queryText() == null || request.queryText().isBlank() ? seed.question() : request.queryText();
         SearchResponse dbResponse = dbSearch(dbCategory(category), queryText, request == null ? null : request.limit());
         if (dbResponse != null && !dbResponse.snippets().isEmpty()) {
-            return dbResponse;
+            return withReviewId(dbResponse, source);
         }
-        return new SearchResponse(
+        recordKnowledgeGap(queryText, category, position, source);
+        return withReviewId(new SearchResponse(
             queryText,
             seed.category(),
             seed.answer(),
@@ -129,8 +136,30 @@ public class AihrSopSeedService {
             seed.training(),
             records(),
             List.of(),
-            List.of()
+            List.of(),
+            null
+        ), source);
+    }
+
+    public SopReviewResponse reviewSearch(Long id, SopReviewRequest request) {
+        if (id == null) {
+            return null;
+        }
+        ensureSopReviewTable();
+        int updated = jdbcTemplate.update("""
+            UPDATE aihr_sop_answer_review
+            SET usable = ?, reviewer = ?, note = ?, status = '已评审', reviewed_time = ?, update_time = ?
+            WHERE tenant_id = ? AND id = ?
+            """,
+            request != null && Boolean.TRUE.equals(request.usable()),
+            firstNonBlank(request == null ? null : request.reviewer(), "人工评审"),
+            firstNonBlank(request == null ? null : request.note(), ""),
+            Timestamp.valueOf(java.time.LocalDateTime.now()),
+            Timestamp.valueOf(java.time.LocalDateTime.now()),
+            TENANT_ID,
+            id
         );
+        return updated == 0 ? null : sopReview(id);
     }
 
     public SummaryCardResponse summaryCard(SummaryCardRequest request) {
@@ -1630,6 +1659,184 @@ public class AihrSopSeedService {
         }
     }
 
+    private void recordKnowledgeGap(String queryText, String category, String position, String source) {
+        if (isBlank(queryText)) {
+            return;
+        }
+        try {
+            ensureKnowledgeGapTable();
+            jdbcTemplate.update("""
+                INSERT INTO aihr_knowledge_gap
+                  (tenant_id, query_text, category, position, source, status, create_time)
+                VALUES (?, ?, ?, ?, ?, '待补充', ?)
+                """,
+                TENANT_ID,
+                queryText.trim(),
+                firstNonBlank(category, "sop"),
+                firstNonBlank(position, "生活顾问"),
+                normalizeSearchSource(source),
+                Timestamp.valueOf(java.time.LocalDateTime.now())
+            );
+        } catch (DataAccessException ignored) {
+            // Gap logging is additive and must not break SOP search fallback.
+        }
+    }
+
+    private SearchResponse withReviewId(SearchResponse response, String source) {
+        Long reviewId = createSopReview(response, source);
+        return new SearchResponse(
+            response.queryText(),
+            response.category(),
+            response.answer(),
+            response.reference(),
+            response.docs(),
+            response.snippets(),
+            response.training(),
+            response.records(),
+            response.keyPoints(),
+            response.cautions(),
+            reviewId
+        );
+    }
+
+    private Long createSopReview(SearchResponse response, String source) {
+        try {
+            ensureSopReviewTable();
+            KeyHolder keyHolder = new GeneratedKeyHolder();
+            jdbcTemplate.update(connection -> {
+                PreparedStatement ps = connection.prepareStatement("""
+                    INSERT INTO aihr_sop_answer_review
+                      (tenant_id, query_text, category, answer_text, reference_text, snippet_count, source, status, create_time, update_time)
+                    VALUES (?, ?, ?, ?, ?, ?, ?, '待评审', ?, ?)
+                    """, Statement.RETURN_GENERATED_KEYS);
+                ps.setString(1, TENANT_ID);
+                ps.setString(2, truncate(response.queryText(), 1000));
+                ps.setString(3, firstNonBlank(response.category(), "sop"));
+                ps.setString(4, truncate(response.answer(), 2000));
+                ps.setString(5, truncate(response.reference(), 1000));
+                ps.setInt(6, response.snippets() == null ? 0 : response.snippets().size());
+                ps.setString(7, normalizeSearchSource(source));
+                Timestamp now = Timestamp.valueOf(java.time.LocalDateTime.now());
+                ps.setTimestamp(8, now);
+                ps.setTimestamp(9, now);
+                return ps;
+            }, keyHolder);
+            Number key = keyHolder.getKey();
+            return key == null ? null : key.longValue();
+        } catch (DataAccessException e) {
+            return null;
+        }
+    }
+
+    private SopReviewResponse sopReview(Long id) {
+        List<SopReviewResponse> rows = jdbcTemplate.query("""
+            SELECT id, usable, status, reviewed_time
+            FROM aihr_sop_answer_review
+            WHERE tenant_id = ? AND id = ?
+            LIMIT 1
+            """, (rs, rowNum) -> {
+            Timestamp reviewedTime = rs.getTimestamp("reviewed_time");
+            return new SopReviewResponse(
+                rs.getLong("id"),
+                rs.getObject("usable") == null ? null : rs.getBoolean("usable"),
+                rs.getString("status"),
+                reviewedTime == null ? "" : reviewedTime.toLocalDateTime().format(DateTimeFormatter.ofPattern("yyyy-MM-dd HH:mm"))
+            );
+        }, TENANT_ID, id);
+        return rows.isEmpty() ? null : rows.get(0);
+    }
+
+    public SopReviewStats sopReviewStats() {
+        ensureSopReviewTable();
+        return jdbcTemplate.queryForObject("""
+            SELECT COUNT(*) AS total, COALESCE(SUM(CASE WHEN usable = 1 THEN 1 ELSE 0 END), 0) AS usable
+            FROM aihr_sop_answer_review
+            WHERE tenant_id = ? AND status = '已评审'
+            """, (rs, rowNum) -> new SopReviewStats(rs.getInt("total"), rs.getInt("usable")), TENANT_ID);
+    }
+
+    private void ensureSopReviewTable() {
+        if (sopReviewTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (sopReviewTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_sop_answer_review` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `query_text` varchar(1000) NOT NULL COMMENT '问题',
+                  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+                  `answer_text` varchar(2000) DEFAULT NULL COMMENT '回答',
+                  `reference_text` varchar(1000) DEFAULT NULL COMMENT '引用',
+                  `snippet_count` int DEFAULT 0 COMMENT '命中片段数',
+                  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+                  `usable` tinyint DEFAULT NULL COMMENT '人工评审是否可用',
+                  `reviewer` varchar(100) DEFAULT NULL COMMENT '评审人',
+                  `note` varchar(500) DEFAULT NULL COMMENT '评审备注',
+                  `status` varchar(30) DEFAULT '待评审' COMMENT '状态',
+                  `reviewed_time` datetime DEFAULT NULL COMMENT '评审时间',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  KEY `idx_aihr_sop_answer_review_status` (`tenant_id`, `status`, `create_time`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR SOP问答人工评审';
+                """);
+            ensureColumn("aihr_sop_answer_review", "source", "ALTER TABLE aihr_sop_answer_review ADD COLUMN `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源' AFTER `snippet_count`");
+            sopReviewTableReady = true;
+        }
+    }
+
+    private void ensureKnowledgeGapTable() {
+        if (knowledgeGapTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (knowledgeGapTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_knowledge_gap` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `query_text` varchar(1000) NOT NULL COMMENT '未命中问题',
+                  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+                  `position` varchar(80) DEFAULT NULL COMMENT '岗位',
+                  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+                  `status` varchar(30) DEFAULT '待补充' COMMENT '状态',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  PRIMARY KEY (`id`),
+                  KEY `idx_aihr_knowledge_gap_status` (`tenant_id`, `status`, `create_time`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 知识缺口日志';
+                """);
+            knowledgeGapTableReady = true;
+        }
+    }
+
+    private void ensureColumn(String table, String column, String ddl) {
+        Integer exists = jdbcTemplate.queryForObject("""
+            SELECT COUNT(*)
+            FROM information_schema.COLUMNS
+            WHERE TABLE_SCHEMA = DATABASE() AND TABLE_NAME = ? AND COLUMN_NAME = ?
+            """, Integer.class, table, column);
+        if (exists == null || exists == 0) {
+            jdbcTemplate.execute(ddl);
+        }
+    }
+
+    private String normalizeSearchSource(String value) {
+        if (isBlank(value)) {
+            return "knowledge_search";
+        }
+        String source = value.trim().replaceAll("[^A-Za-z0-9_-]", "_");
+        if (source.length() > 50) {
+            source = source.substring(0, 50);
+        }
+        return source.isBlank() ? "knowledge_search" : source;
+    }
+
     private List<KnowledgeHit> dbHits(String category, String queryText, Integer limit) {
         int limitValue = limitValue(limit);
         List<KnowledgeHit> keywordHits = likeHits(category, queryText, limitValue);
@@ -1806,7 +2013,8 @@ public class AihrSopSeedService {
             List.of("题 1：请按命中 SOP 复述处理步骤。", "题 2：哪些信息必须留痕并可追溯？"),
             records(),
             digest != null ? digest.keyPoints() : List.of(),
-            digest != null ? digest.cautions() : List.of()
+            digest != null ? digest.cautions() : List.of(),
+            null
         );
     }
 
@@ -1901,7 +2109,8 @@ public class AihrSopSeedService {
             你是物业一线员工的SOP信息图总结助手。只返回 JSON，不要 markdown、代码块或解释。
             输出格式固定为：
             {"title":"XX总结卡","steps":[{"label":"步骤名","desc":"一句话"}],"objections":[{"concern":"异议","response":"应对"}],"scripts":["可直接开口的完整话术"],"reminders":["注意事项"]}
-            字段约束：title ≤14字；steps 3-5条，label ≤6字，desc ≤20字；objections 2-4条，concern ≤8字，response ≤20字；scripts 2-3条；reminders 3-5条，每条≤20字。
+            steps 必须且只允许 3 条，label 依次固定为「问题」「建议」「标准」：问题写当前要处理的核心问题；建议写下一步动作；标准写SOP依据或红线。
+            字段约束：title ≤14字；每个 desc ≤32字；objections 2-4条，concern ≤8字，response ≤20字；scripts 2-3条；reminders 3-5条，每条≤20字。
             硬约束：只能基于给定片段内容归纳，不得编造片段中没有的流程、时限、承诺、金额、政策或话术。
             """);
 
@@ -2824,6 +3033,9 @@ public class AihrSopSeedService {
     ) {
     }
 
+    public record SopReviewStats(int total, int usable) {
+    }
+
     private static final class CategorySummary {
         private final String name;
         private int files;
diff --git a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSpeechService.java b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSpeechService.java
index c2ffc63f..4ec1ade3 100644
--- a/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSpeechService.java
+++ b/backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSpeechService.java
@@ -28,7 +28,7 @@ import java.util.UUID;
 public class AihrSpeechService {
 
     private static final Duration CONNECT_TIMEOUT = Duration.ofSeconds(15);
-    private static final Duration REQUEST_TIMEOUT = Duration.ofSeconds(60);
+    private static final Duration REQUEST_TIMEOUT = Duration.ofSeconds(5);
     private static final String DEFAULT_TTS_VOICE = "anna";
 
     private final AihrModelSeedService modelService;
diff --git a/backend/script/sql/aihr_practice_mysql8.sql b/backend/script/sql/aihr_practice_mysql8.sql
index a549e33f..95055ec9 100644
--- a/backend/script/sql/aihr_practice_mysql8.sql
+++ b/backend/script/sql/aihr_practice_mysql8.sql
@@ -17,8 +17,11 @@ CREATE TABLE IF NOT EXISTS `aihr_practice_session` (
   `dim_marketing` int DEFAULT NULL COMMENT '营销分',
   `mentor_rewrite` varchar(1000) DEFAULT NULL COMMENT '导师改写',
   `ai_comment` varchar(1000) DEFAULT NULL COMMENT 'AI点评',
+  `review_advice` varchar(1000) DEFAULT NULL COMMENT '主管复盘建议',
+  `incentive_point` int DEFAULT NULL COMMENT '主管人工贡献分',
   `summary` varchar(1000) DEFAULT NULL COMMENT '摘要',
   `dialogue_json` text DEFAULT NULL COMMENT '对练话术JSON',
+  `annotations_json` text DEFAULT NULL COMMENT '逐句标注JSON',
   `trust_curve` varchar(100) DEFAULT NULL COMMENT '信任曲线',
   `status` varchar(30) DEFAULT '待复盘' COMMENT '状态',
   `started_time` datetime DEFAULT NULL COMMENT '开始时间',
@@ -30,3 +33,352 @@ CREATE TABLE IF NOT EXISTS `aihr_practice_session` (
   KEY `idx_aihr_practice_party` (`tenant_id`, `ext_party_id`, `finished_time`),
   KEY `idx_aihr_practice_review` (`tenant_id`, `mode`, `status`, `finished_time`)
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练记录';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_annotation` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+  `turn_index` int NOT NULL COMMENT '话术序号',
+  `source_text` varchar(1000) DEFAULT NULL COMMENT '原话',
+  `issue_text` varchar(1000) DEFAULT NULL COMMENT '问题点',
+  `rewrite_text` varchar(1000) DEFAULT NULL COMMENT '推荐改写',
+  `sop_point` varchar(1000) DEFAULT NULL COMMENT '命中或漏掉的SOP点',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_annotation` (`tenant_id`, `session_id`, `turn_index`),
+  KEY `idx_aihr_practice_annotation_session` (`tenant_id`, `session_id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练逐句标注';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_audio` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+  `turn_index` int NOT NULL COMMENT '话术序号',
+  `role` varchar(30) NOT NULL COMMENT '音频角色',
+  `oss_id` bigint DEFAULT NULL COMMENT 'OSS文件ID',
+  `audio_url` varchar(1000) DEFAULT NULL COMMENT '音频URL',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_audio` (`tenant_id`, `session_id`, `turn_index`, `role`),
+  KEY `idx_aihr_practice_audio_session` (`tenant_id`, `session_id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练音频';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_assignment` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `ext_party_id` varchar(100) NOT NULL COMMENT '员工外部主体或手机号',
+  `trainee_name` varchar(100) DEFAULT NULL COMMENT '员工姓名',
+  `scenario_id` varchar(80) NOT NULL COMMENT '场景ID',
+  `scenario_name` varchar(100) DEFAULT NULL COMMENT '场景名称',
+  `source` varchar(30) NOT NULL DEFAULT 'manual' COMMENT '来源 daily/camp/retry/manual',
+  `reason` varchar(500) DEFAULT NULL COMMENT '派发原因',
+  `status` varchar(30) NOT NULL DEFAULT '待训练' COMMENT '状态',
+  `answer_text` varchar(1000) DEFAULT NULL COMMENT '每日三题作答',
+  `feedback` varchar(1000) DEFAULT NULL COMMENT '每日三题反馈',
+  `correct` tinyint DEFAULT NULL COMMENT '是否答对',
+  `finished_time` datetime DEFAULT NULL COMMENT '完成时间',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  KEY `idx_aihr_assignment_party` (`tenant_id`, `ext_party_id`, `status`, `create_time`),
+  KEY `idx_aihr_assignment_source` (`tenant_id`, `source`, `status`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练派发任务';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_calibration` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `session_id` varchar(100) NOT NULL COMMENT '训练会话ID',
+  `reviewer` varchar(100) DEFAULT NULL COMMENT '校准人',
+  `original_score` int DEFAULT NULL COMMENT 'AI原始总分',
+  `corrected_score` int DEFAULT NULL COMMENT '人工校准总分',
+  `corrected_dimensions_json` text DEFAULT NULL COMMENT '校准维度JSON',
+  `reason` varchar(500) DEFAULT NULL COMMENT '校准原因',
+  `status` varchar(30) DEFAULT '已记录' COMMENT '状态',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  KEY `idx_aihr_calibration_session` (`tenant_id`, `session_id`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 评分校准记录';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_scenario` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `scenario_code` varchar(80) NOT NULL COMMENT '场景编码',
+  `scenario_name` varchar(100) NOT NULL COMMENT '场景名称',
+  `position` varchar(80) NOT NULL COMMENT '岗位',
+  `scenario_type` varchar(50) NOT NULL COMMENT '场景类型',
+  `project_type` varchar(80) DEFAULT NULL COMMENT '项目类型',
+  `difficulty` tinyint DEFAULT 1 COMMENT '难度',
+  `customer_persona` varchar(500) DEFAULT NULL COMMENT '业主人设',
+  `opening_text` varchar(500) DEFAULT NULL COMMENT '开场白',
+  `explicit_need` varchar(300) DEFAULT NULL COMMENT '显性诉求',
+  `hidden_need` varchar(300) DEFAULT NULL COMMENT '隐性诉求',
+  `irritants` varchar(500) DEFAULT NULL COMMENT '雷点',
+  `delights` varchar(500) DEFAULT NULL COMMENT '爽点',
+  `sop_refs` varchar(500) DEFAULT NULL COMMENT 'SOP引用',
+  `success_criteria` varchar(500) DEFAULT NULL COMMENT '成功条件',
+  `strategy` varchar(500) DEFAULT NULL COMMENT '训练策略',
+  `goal` varchar(500) DEFAULT NULL COMMENT '训练目标',
+  `trainee_name` varchar(100) DEFAULT '张三' COMMENT '默认学员',
+  `trust_start` int DEFAULT 60 COMMENT '起始信任',
+  `trust_end` int DEFAULT 80 COMMENT '目标信任',
+  `rounds_json` text DEFAULT NULL COMMENT '回合seed JSON',
+  `enabled` tinyint DEFAULT 1 COMMENT '是否启用',
+  `sort_order` int DEFAULT 0 COMMENT '排序',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_scenario` (`tenant_id`, `scenario_code`),
+  KEY `idx_aihr_practice_scenario_filter` (`tenant_id`, `position`, `scenario_type`, `enabled`, `sort_order`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练场景';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_rubric` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `rubric_code` varchar(100) NOT NULL COMMENT 'Rubric编码',
+  `scenario_code` varchar(80) NOT NULL COMMENT '场景编码',
+  `rubric_name` varchar(100) NOT NULL COMMENT 'Rubric名称',
+  `version` varchar(30) DEFAULT 'v1' COMMENT '版本',
+  `enabled` tinyint DEFAULT 1 COMMENT '是否启用',
+  `description` varchar(500) DEFAULT NULL COMMENT '说明',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_rubric` (`tenant_id`, `rubric_code`),
+  KEY `idx_aihr_practice_rubric_scenario` (`tenant_id`, `scenario_code`, `enabled`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练评分标准';
+
+CREATE TABLE IF NOT EXISTS `aihr_practice_rubric_dimension` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `rubric_code` varchar(100) NOT NULL COMMENT 'Rubric编码',
+  `dimension_code` varchar(50) NOT NULL COMMENT '维度编码',
+  `dimension_name` varchar(50) NOT NULL COMMENT '维度名称',
+  `weight` decimal(5,2) NOT NULL COMMENT '权重',
+  `description` varchar(500) DEFAULT NULL COMMENT '评分说明',
+  `sort_order` int DEFAULT 0 COMMENT '排序',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_practice_rubric_dimension` (`tenant_id`, `rubric_code`, `dimension_code`),
+  KEY `idx_aihr_practice_rubric_dimension` (`tenant_id`, `rubric_code`, `sort_order`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 对练评分维度';
+
+CREATE TABLE IF NOT EXISTS `aihr_prompt_template` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `code` varchar(80) NOT NULL COMMENT '模板编码',
+  `name` varchar(100) NOT NULL COMMENT '模板名称',
+  `category` varchar(50) NOT NULL COMMENT '业务分类',
+  `output_format` varchar(50) NOT NULL COMMENT '输出文体',
+  `system_prompt` text DEFAULT NULL COMMENT '系统提示词',
+  `template` text NOT NULL COMMENT '用户提示词模板',
+  `variables` varchar(1000) DEFAULT NULL COMMENT '变量清单',
+  `version` varchar(30) DEFAULT 'v1' COMMENT '版本',
+  `enabled` tinyint DEFAULT 1 COMMENT '是否启用',
+  `description` varchar(500) DEFAULT NULL COMMENT '说明',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_prompt_template` (`tenant_id`, `code`, `output_format`, `version`),
+  KEY `idx_aihr_prompt_template_enabled` (`tenant_id`, `code`, `enabled`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 提示词模板';
+
+CREATE TABLE IF NOT EXISTS `aihr_knowledge_gap` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `query_text` varchar(1000) NOT NULL COMMENT '未命中问题',
+  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+  `position` varchar(80) DEFAULT NULL COMMENT '岗位',
+  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+  `status` varchar(30) DEFAULT '待补充' COMMENT '状态',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  PRIMARY KEY (`id`),
+  KEY `idx_aihr_knowledge_gap_status` (`tenant_id`, `status`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 知识缺口日志';
+
+CREATE TABLE IF NOT EXISTS `aihr_sop_answer_review` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `query_text` varchar(1000) NOT NULL COMMENT '问题',
+  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+  `answer_text` varchar(2000) DEFAULT NULL COMMENT '回答',
+  `reference_text` varchar(1000) DEFAULT NULL COMMENT '引用',
+  `snippet_count` int DEFAULT 0 COMMENT '命中片段数',
+  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+  `usable` tinyint DEFAULT NULL COMMENT '人工评审是否可用',
+  `reviewer` varchar(100) DEFAULT NULL COMMENT '评审人',
+  `note` varchar(500) DEFAULT NULL COMMENT '评审备注',
+  `status` varchar(30) DEFAULT '待评审' COMMENT '状态',
+  `reviewed_time` datetime DEFAULT NULL COMMENT '评审时间',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  KEY `idx_aihr_sop_answer_review_status` (`tenant_id`, `status`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR SOP问答人工评审';
+
+INSERT INTO `aihr_practice_scenario`
+  (`tenant_id`, `scenario_code`, `scenario_name`, `position`, `scenario_type`, `project_type`, `difficulty`,
+   `customer_persona`, `opening_text`, `explicit_need`, `hidden_need`, `irritants`, `delights`, `sop_refs`,
+   `success_criteria`, `strategy`, `goal`, `trainee_name`, `trust_start`, `trust_end`, `rounds_json`, `enabled`, `sort_order`, `create_time`, `update_time`)
+VALUES
+('000000', 'complaint-water', '客服应对投诉', '生活顾问', '投诉处理', '住宅', 2,
+ '高情绪、追问进度、质疑服务的业主', '你们说今天处理，到现在都没人联系我，这个车库还怎么停？', '投诉车库积水未处理', '想确认物业是否持续跟进', '被敷衍、只讲流程、推给工程', '先安抚、给责任人、给首次反馈时间', '投诉处理SOP;高情绪沟通话术',
+ '先承接情绪，确认点位，给责任人与首次反馈时间，说明升级路径', '仅在漏关键步骤时提示', '训练学员先安抚、再确认诉求，并给出责任人和首次反馈时间。', '张三', 68, 82,
+ '[{"customer":"你们说今天处理，到现在都没人联系我，这个车库还怎么停？","coachHint":"命中安抚、责任人、首次反馈时间后继续追问处理承诺。","emotion":76,"trust":75},{"customer":"我不要流程，我要知道如果今天还处理不好怎么办。","coachHint":"补上升级路径和兜底承诺，可以进入评分。","emotion":64,"trust":82}]', 1, 10, NOW(), NOW()),
+('000000', 'complaint-noise', '楼上噪音投诉', '生活顾问', '投诉处理', '住宅', 2,
+ '长期受扰、睡眠受影响、对物业不信任的业主', '楼上每天晚上拖椅子，你们物业到底管不管？', '投诉夜间噪音', '希望物业持续跟踪而不是一次性劝说', '让业主自己协商、说没有执法权、不给反馈节点', '先共情睡眠影响、承诺核实、给回访时间', '噪音投诉SOP;邻里协调SOP',
+ '记录时间段和房号，说明核实方式，约定首次沟通和回访时间', '提示不要先讲权限边界', '训练生活顾问在权限边界内给出可执行跟进。', '张三', 60, 80,
+ '[{"customer":"楼上每天晚上拖椅子，你们物业到底管不管？","coachHint":"先承接睡眠受影响，再收集时间段和楼栋房号。","emotion":78,"trust":66},{"customer":"你别又说去问问，我要看到结果。","coachHint":"给出上门/电话沟通和回访节点，避免空泛承诺。","emotion":70,"trust":80}]', 1, 20, NOW(), NOW()),
+('000000', 'complaint-attitude', '服务态度投诉', '生活顾问', '投诉处理', '住宅', 1,
+ '对前台态度不满、要求道歉的业主', '你们前台刚才那是什么态度？我要投诉。', '投诉服务态度', '希望被尊重并看到内部改进', '替同事辩解、追问业主责任、让业主冷静', '先道歉、复述问题、承诺核查和反馈', '服务投诉SOP;客户情绪安抚',
+ '表达歉意，记录经过，明确核查责任人和反馈时限', '提示先道歉不等于先定责', '训练生活顾问把道歉、核查和后续反馈拆开说清。', '张三', 62, 82,
+ '[{"customer":"你们前台刚才那是什么态度？我要投诉。","coachHint":"先为体验道歉，再记录时间、地点和涉及岗位。","emotion":74,"trust":68},{"customer":"你是不是想包庇你同事？","coachHint":"强调会客观核查并按节点反馈，不做现场定责。","emotion":66,"trust":82}]', 1, 30, NOW(), NOW()),
+('000000', 'fee-collection', '催缴沟通技巧', '生活顾问', '催费/停车费', '住宅', 2,
+ '拒绝缴费、质疑服务、要求先整改的业主', '服务做成这样还让我缴费？你先把问题解决了再说。', '物业费催缴', '希望服务问题被负责到底', '压缴费、忽略服务问题、威胁停服务', '承接问题、争议复核、缴费与整改并行', '催缴沟通SOP;费用争议处理',
+ '拆分费用和服务问题，说明复核、整改跟进和缴费节点', '提示服务改进与缴费并行', '训练学员把费用沟通和服务整改拆开处理，避免激化争议。', '张三', 61, 76,
+ '[{"customer":"服务做成这样还让我缴费？你先把问题解决了再说。","coachHint":"表达方向正确，但要补争议项复核和责任人。","emotion":72,"trust":68},{"customer":"那我怎么知道你不是随便记一下？","coachHint":"补上主管复核和节点同步，可以进入评分。","emotion":66,"trust":76}]', 1, 40, NOW(), NOW()),
+('000000', 'fee-parking', '停车费催缴', '生活顾问', '催费/停车费', '住宅', 2,
+ '对停车费涨价敏感、担心权益受损的业主', '停车费又催，我车位入口问题一直没解决，凭什么交？', '停车费缴费提醒', '希望停车体验问题同步解决', '只重复收费规则、否认问题、催得太硬', '先记录停车问题、说明费用依据、给处理节点', '停车费催缴SOP;停车场服务SOP',
+ '说明费用依据，记录入口问题，给整改反馈时间和缴费办理方式', '提示先服务后收费说明', '训练收费季停车费沟通时的共情和政策表达。', '张三', 58, 78,
+ '[{"customer":"停车费又催，我车位入口问题一直没解决，凭什么交？","coachHint":"先确认入口问题，再说明费用依据和复核方式。","emotion":75,"trust":65},{"customer":"你说的优惠和截止时间到底是什么？","coachHint":"把折扣、截止时间和办理路径一次说清。","emotion":62,"trust":78}]', 1, 50, NOW(), NOW()),
+('000000', 'fee-prepay-discount', '预交折扣沟通', '生活顾问', '催费/停车费', '住宅', 2,
+ '精打细算、关注优惠边界和历史欠费的业主', '你们说预交有折扣，那我以前欠的怎么算？', '预交折扣咨询', '希望弄清优惠、欠费和办理路径', '含糊优惠口径、承诺无法兑现、回避欠费', '先说明以系统账单为准、再给办理路径', '预交折扣SOP;历史欠费沟通',
+ '解释预交折扣、历史欠费处理口径和办理材料', '提示金额必须以系统账单为准', '训练收费季预交优惠和历史欠费的稳妥表达。', '张三', 65, 84,
+ '[{"customer":"你们说预交有折扣，那我以前欠的怎么算？","coachHint":"先说明金额以系统账单为准，避免口头承诺具体金额。","emotion":60,"trust":72},{"customer":"我要今天就知道能省多少钱。","coachHint":"给出查询路径和反馈时间，不现场编金额。","emotion":58,"trust":84}]', 1, 60, NOW(), NOW()),
+('000000', 'repair-leak-followup', '漏水报修跟进', '生活顾问', '报修跟进', '住宅', 2,
+ '家中受损、担心维修拖延和赔偿的业主', '我家天花还在滴水，报修两天了怎么没人来？', '漏水报修跟进', '希望明确上门时间和后续责任', '只说已派单、不给时限、回避损失记录', '确认安全、给上门时间、记录受损情况', '报修跟进SOP;漏水应急SOP',
+ '确认漏水现状，安排上门节点，记录损失并同步责任人', '提示先排安全风险', '训练报修跟进中的时限、责任人和证据记录。', '张三', 57, 81,
+ '[{"customer":"我家天花还在滴水，报修两天了怎么没人来？","coachHint":"先确认是否仍在漏水和用电安全，再给上门安排。","emotion":77,"trust":64},{"customer":"如果家具泡坏了谁负责？","coachHint":"说明先记录现场和照片，后续按责任认定处理。","emotion":69,"trust":81}]', 1, 70, NOW(), NOW()),
+('000000', 'repair-elevator-delay', '电梯故障跟进', '生活顾问', '报修跟进', '住宅', 3,
+ '住高层、老人出行受影响、要求明确恢复时间的业主', '电梯坏了一上午，老人怎么下楼？你们给个准话。', '电梯故障跟进', '希望知道预计恢复和临时协助', '只说维保在路上、没有临时方案、不给播报', '先共情出行影响、说明维保进展、提供临时协助', '电梯故障SOP;应急协助SOP',
+ '说明维保进展、预计反馈时间、老人出行临时协助和公告节奏', '提示不要承诺未经确认的恢复时间', '训练高影响报修的进展播报和临时协助。', '张三', 55, 80,
+ '[{"customer":"电梯坏了一上午，老人怎么下楼？你们给个准话。","coachHint":"先承接老人出行影响，再说明维保进展和下一次反馈。","emotion":80,"trust":62},{"customer":"你就说几点能好。","coachHint":"不能编恢复时间，要承诺确认后反馈并给临时协助。","emotion":72,"trust":80}]', 1, 80, NOW(), NOW()),
+('000000', 'repair-public-light', '公区照明维修', '生活顾问', '报修跟进', '住宅', 1,
+ '晚上回家担心安全、希望小问题快处理的业主', '楼道灯坏了三天，晚上黑漆漆的。', '公区照明维修', '希望确认维修时间', '轻视小问题、不给工单、让业主等', '记录点位、给工单和处理时限', '公区维修SOP;夜间安全巡查',
+ '记录楼栋楼层点位，说明派单和反馈时间', '提示给出工单闭环', '训练轻量报修也要闭环表达。', '张三', 66, 86,
+ '[{"customer":"楼道灯坏了三天，晚上黑漆漆的。","coachHint":"记录准确点位，并给派单和预计反馈时间。","emotion":62,"trust":76},{"customer":"别又登记完没下文。","coachHint":"补充工单编号或责任人和回访时间。","emotion":56,"trust":86}]', 1, 90, NOW(), NOW()),
+('000000', 'emergency-water-outage', '突发停水求助', '生活顾问', '突发求助', '住宅', 2,
+ '家中有老人小孩、对突发停水焦虑的业主', '家里突然没水了，孩子还要洗澡，怎么回事？', '突发停水求助', '希望知道原因和临时供水办法', '不知道原因就乱猜、只让等待、不给通知渠道', '先核实范围、同步排查、提供临时取水信息', '停水应急SOP;突发通知SOP',
+ '核实是否区域性停水，说明排查进展、通知渠道和临时方案', '提示未知原因时说排查中', '训练突发问题的原因核实和临时安置表达。', '张三', 60, 83,
+ '[{"customer":"家里突然没水了，孩子还要洗澡，怎么回事？","coachHint":"先核实楼栋范围，不要猜测原因。","emotion":73,"trust":68},{"customer":"那现在怎么办？总不能一直等。","coachHint":"给临时取水点或下一次公告时间。","emotion":65,"trust":83}]', 1, 100, NOW(), NOW()),
+('000000', 'emergency-elder-fall', '老人摔倒求助', '生活顾问', '突发求助', '住宅', 3,
+ '情绪慌张、需要立即协助的家属', '我爸在楼下摔倒了，你们快来帮忙！', '老人摔倒求助', '希望物业迅速到场并联系救助', '先追责、慢吞吞登记、忽略急救安全', '先确认位置和意识状态、派人到场、建议急救电话', '突发救助SOP;急救协助SOP',
+ '确认位置和安全状态，派人到场，提醒拨打急救电话并联系家属', '提示物业协助不替代专业急救', '训练高紧急求助中的优先级和措辞。', '张三', 52, 79,
+ '[{"customer":"我爸在楼下摔倒了，你们快来帮忙！","coachHint":"先问清准确位置和意识状态，同时安排人员到场。","emotion":88,"trust":60},{"customer":"你们到了能不能处理？","coachHint":"说明会协助保护现场和联系急救，不替代医生判断。","emotion":78,"trust":79}]', 1, 110, NOW(), NOW()),
+('000000', 'emergency-security', '陌生人尾随求助', '生活顾问', '突发求助', '住宅', 3,
+ '夜间回家、感到被尾随、需要安全协助的业主', '我刚进小区感觉有人跟着我，你们保安在哪里？', '安全求助', '希望马上获得陪同和安全确认', '要求业主自己确认、轻描淡写、泄露巡逻盲区', '先确认位置、安排安保、保持通话或引导到安全点', '安全巡逻SOP;突发求助SOP',
+ '确认实时位置，安排安保接应，引导到明亮公共区域并保留记录', '提示不要透露安防盲区', '训练夜间安全求助的接警式沟通。', '张三', 54, 82,
+ '[{"customer":"我刚进小区感觉有人跟着我，你们保安在哪里？","coachHint":"先确认当前位置和是否安全，安排安保接应。","emotion":86,"trust":62},{"customer":"我要不要直接回家？","coachHint":"引导到明亮公共区域或岗亭，保持联系。","emotion":76,"trust":82}]', 1, 120, NOW(), NOW())
+ON DUPLICATE KEY UPDATE
+  `scenario_name` = VALUES(`scenario_name`),
+  `position` = VALUES(`position`),
+  `scenario_type` = VALUES(`scenario_type`),
+  `project_type` = VALUES(`project_type`),
+  `difficulty` = VALUES(`difficulty`),
+  `customer_persona` = VALUES(`customer_persona`),
+  `opening_text` = VALUES(`opening_text`),
+  `explicit_need` = VALUES(`explicit_need`),
+  `hidden_need` = VALUES(`hidden_need`),
+  `irritants` = VALUES(`irritants`),
+  `delights` = VALUES(`delights`),
+  `sop_refs` = VALUES(`sop_refs`),
+  `success_criteria` = VALUES(`success_criteria`),
+  `strategy` = VALUES(`strategy`),
+  `goal` = VALUES(`goal`),
+  `trainee_name` = VALUES(`trainee_name`),
+  `trust_start` = VALUES(`trust_start`),
+  `trust_end` = VALUES(`trust_end`),
+  `rounds_json` = VALUES(`rounds_json`),
+  `enabled` = VALUES(`enabled`),
+  `sort_order` = VALUES(`sort_order`),
+  `update_time` = VALUES(`update_time`);
+
+INSERT INTO `aihr_practice_rubric`
+  (`tenant_id`, `rubric_code`, `scenario_code`, `rubric_name`, `version`, `enabled`, `description`, `create_time`, `update_time`)
+SELECT
+  `tenant_id`,
+  CONCAT('rubric-', `scenario_code`),
+  `scenario_code`,
+  CONCAT(`scenario_name`, ' Rubric'),
+  'v1',
+  1,
+  '生活顾问试点四维评分标准',
+  NOW(),
+  NOW()
+FROM `aihr_practice_scenario`
+WHERE `tenant_id` = '000000'
+ON DUPLICATE KEY UPDATE
+  `rubric_name` = VALUES(`rubric_name`),
+  `scenario_code` = VALUES(`scenario_code`),
+  `enabled` = VALUES(`enabled`),
+  `description` = VALUES(`description`),
+  `update_time` = VALUES(`update_time`);
+
+INSERT INTO `aihr_practice_rubric_dimension`
+  (`tenant_id`, `rubric_code`, `dimension_code`, `dimension_name`, `weight`, `description`, `sort_order`, `create_time`, `update_time`)
+SELECT
+  r.`tenant_id`,
+  r.`rubric_code`,
+  d.`dimension_code`,
+  d.`dimension_name`,
+  CASE
+    WHEN s.`scenario_type` = '催费/停车费' AND d.`dimension_code` = 'compliance' THEN 0.30
+    WHEN s.`scenario_type` = '催费/停车费' AND d.`dimension_code` = 'marketing' THEN 0.20
+    ELSE d.`weight`
+  END,
+  d.`description`,
+  d.`sort_order`,
+  NOW(),
+  NOW()
+FROM `aihr_practice_rubric` r
+JOIN `aihr_practice_scenario` s
+  ON s.`tenant_id` = r.`tenant_id` AND s.`scenario_code` = r.`scenario_code`
+JOIN (
+  SELECT 'compliance' AS `dimension_code`, '合规' AS `dimension_name`, 0.35 AS `weight`, 'SOP关键点、权限边界、承诺口径' AS `description`, 10 AS `sort_order`
+  UNION ALL SELECT 'communication', '沟通', 0.25, '诉求确认、信息结构、反馈节点', 20
+  UNION ALL SELECT 'emotion', '情绪', 0.25, '共情承接、降温、信任恢复', 30
+  UNION ALL SELECT 'marketing', '营销', 0.15, '收费季转化、政策解释、办理引导', 40
+) d
+WHERE r.`tenant_id` = '000000'
+ON DUPLICATE KEY UPDATE
+  `dimension_name` = VALUES(`dimension_name`),
+  `weight` = VALUES(`weight`),
+  `description` = VALUES(`description`),
+  `sort_order` = VALUES(`sort_order`),
+  `update_time` = VALUES(`update_time`);
+
+INSERT INTO `aihr_prompt_template`
+  (`tenant_id`, `code`, `name`, `category`, `output_format`, `system_prompt`, `template`, `variables`, `version`, `enabled`, `description`, `create_time`, `update_time`)
+VALUES
+('000000', 'summary_card', 'SOP总结卡', 'knowledge', 'json_card',
+ '你是物业一线员工的SOP总结卡助手。只返回JSON，不要markdown。固定输出title、steps、objections、scripts、reminders。steps必须且只包含问题、建议、标准三项。',
+ '员工问题：{{queryText}}。知识片段：{{context}}。请生成可拆分展示的总结卡，问题写员工当前要处理的核心问题，建议写下一步动作，标准写SOP依据和红线。',
+ 'queryText,context', 'v1', 1, '总结卡固定问题/建议/标准三段式', NOW(), NOW()),
+('000000', 'mentor_rewrite', '导师改写', 'practice', 'text',
+ '你是物业管家带教师傅。只基于本场对话给出一段更稳妥的话术，不评价人格。',
+ '场景：{{scenarioName}}。目标：{{goal}}。员工原话：{{traineeText}}。请改写成可直接说出口的版本，80字以内。',
+ 'scenarioName,goal,traineeText', 'v1', 1, '训练后标杆话术生成', NOW(), NOW()),
+('000000', 'review_annotation', '逐句标注', 'practice', 'json_annotation',
+ '你是物业AI陪练复盘教练。只返回JSON数组，每项包含quote、problem、rewrite、sopPoint。',
+ '场景：{{scenarioName}}。Rubric：{{rubric}}。对话：{{dialogue}}。请只标注员工关键句，指出问题、推荐改写和命中或漏掉的SOP点。',
+ 'scenarioName,rubric,dialogue', 'v1', 1, 'finish后逐句标注', NOW(), NOW()),
+('000000', 'prep_card', '训练前预习卡', 'practice', 'json_prep',
+ '你是物业培训教练。只返回JSON，字段固定为keyPoints、redLines、scripts。',
+ '场景：{{scenarioName}}。SOP引用：{{sopRefs}}。成功条件：{{successCriteria}}。请生成训练前预习卡：要点3条、红线3条、可说话术2条。',
+ 'scenarioName,sopRefs,successCriteria', 'v1', 1, '训练前卡固定三栏结构', NOW(), NOW()),
+('000000', 'supervision_image_analysis_maintenance', '图片督导分析', 'supervision', 'json_card',
+ '你是物业现场督导助手。只返回JSON，字段固定为problem、suggestion、standard。',
+ '图片/视频描述：{{visualText}}。相关标准：{{standard}}。请按问题、建议、标准三段输出，不要扩写无依据内容。',
+ 'visualText,standard', 'v1', 1, '督导图片分析三段式', NOW(), NOW())
+ON DUPLICATE KEY UPDATE
+  `name` = VALUES(`name`),
+  `category` = VALUES(`category`),
+  `system_prompt` = VALUES(`system_prompt`),
+  `template` = VALUES(`template`),
+  `variables` = VALUES(`variables`),
+  `enabled` = VALUES(`enabled`),
+  `description` = VALUES(`description`),
+  `update_time` = VALUES(`update_time`);
diff --git a/docs/AI陪练二期开发推进计划.md b/docs/AI陪练二期开发推进计划.md
index bb2eee30..fbf07212 100644
--- a/docs/AI陪练二期开发推进计划.md
+++ b/docs/AI陪练二期开发推进计划.md
@@ -330,10 +330,10 @@
 
 **Steps**
 
-- [ ] 增加 `aihr_practice_scenario`、`aihr_practice_rubric`、`aihr_practice_rubric_dimension`。
-- [ ] 增加 `aihr_prompt_template`,内置 `summary_card`、`mentor_rewrite`、`review_annotation`、`prep_card`、`supervision_image_analysis_maintenance` 等模板。
-- [ ] 写入 12 条生活顾问场景 seed。
-- [ ] reset 后确认场景、rubric 和 prompt template 表有数据。
+- [x] 增加 `aihr_practice_scenario`、`aihr_practice_rubric`、`aihr_practice_rubric_dimension`。
+- [x] 增加 `aihr_prompt_template`,内置 `summary_card`、`mentor_rewrite`、`review_annotation`、`prep_card`、`supervision_image_analysis_maintenance` 等模板。
+- [x] 写入 12 条生活顾问场景 seed。
+- [x] reset 后确认场景、rubric 和 prompt template 表有数据。
 
 ### Task 2: 场景读取替换 seed
 
@@ -345,9 +345,9 @@
 
 **Steps**
 
-- [ ] `start` 优先按 `scenarioId` 读数据库场景。
-- [ ] 数据库无场景时回退现有 seed。
-- [ ] `turn/finish` 保持当前契约不破坏前端。
+- [x] `start` 优先按 `scenarioId` 读数据库场景。
+- [x] 数据库无场景时回退现有 seed。
+- [x] `turn/finish` 保持当前契约不破坏前端。
 
 ### Task 3: 训练前卡和求助
 
@@ -360,9 +360,9 @@
 
 **Steps**
 
-- [ ] 开始训练前展示场景预习卡。
-- [ ] 训练中加“求助”入口,用场景 category/SOP 引用查知识库。
-- [ ] 求助失败显示明确错误,不兜假答案。
+- [x] 开始训练前展示场景预习卡。
+- [x] 训练中加“求助”入口,用场景 category/SOP 引用查知识库。
+- [x] 求助失败显示明确错误,不兜假答案。
 
 ### Task 4: 动态情绪和红线纠偏
 
@@ -375,9 +375,9 @@
 
 **Steps**
 
-- [ ] LLM turn 输出增加 `emotion/trust/redFlag/coachHint`。
-- [ ] 前端展示情绪条和红线纠偏。
-- [ ] 解析失败时回退现有 coachHint,不阻断训练。
+- [x] LLM turn 输出增加 `emotion/trust/redFlag/coachHint`。
+- [x] 前端展示情绪条和红线纠偏。
+- [x] 解析失败时回退现有 coachHint,不阻断训练。
 
 ### Task 5: 回放与逐句标注
 
@@ -390,9 +390,9 @@
 
 **Steps**
 
-- [ ] 对练音频写 `sys_oss`/MinIO 并关联 session。
-- [ ] 主管复盘详情显示音频回放。
-- [ ] finish 后生成逐句标注,刷新不重复生成。
+- [x] 对练音频写 `sys_oss`/MinIO 并关联 session。
+- [x] 主管复盘详情显示音频回放。
+- [x] finish 后生成逐句标注,刷新不重复生成。
 
 ### Task 6: 画像与主管派发
 
@@ -405,11 +405,11 @@
 
 **Steps**
 
-- [ ] 画像补训练时长、贡献度、测评分、AI 等级。
-- [ ] 主管端补预警列表。
-- [ ] 主管可派发专项训练,员工端今日安排可见。
-- [ ] 主管端可记录复盘建议并派发下一步训练。
-- [ ] 员工端展示初/中/高级成长路径进度,管理端可导出评级证据包。
+- [x] 画像补训练时长、贡献度、测评分、AI 等级。
+- [x] 主管端补预警列表。
+- [x] 主管可派发专项训练,员工端今日安排可见。
+- [x] 主管端可记录复盘建议并派发下一步训练。
+- [x] 员工端展示初/中/高级成长路径进度,管理端可导出评级证据包。
 
 ## 11. 二期完成定义
 
diff --git a/docs/API_INTEGRATION.md b/docs/API_INTEGRATION.md
index e9078968..e5572717 100644
--- a/docs/API_INTEGRATION.md
+++ b/docs/API_INTEGRATION.md
@@ -15,7 +15,7 @@
 | 组织人员同步 | `POST /api/aihr/org/sync` | 从开放组织同步系统的 `/open/v1/sync/snapshot` 拉取 `company/department/employee` 快照，映射并刷新 `aihr_org_snapshot`；默认 `replaceExisting=true` 覆盖本租户快照，先用 `{"dryRun":true}` 预检；外部接口未配置时保留 SQL seed |
 | 移动端手机号登录 | `GET /resource/sms/code`、`POST /auth/mobile/sms-login` | 已复用 sms4j 阿里云配置 `config1` 和 RuoYi `sms` 授权策略；短信发送成功后才写 Redis 验证码；手机号不存在时自动注册 `app_user`；`aihr.sms.dev-fixed-code` 非空时不真发短信、验证码固定（dev 默认 `123456`，prod profile 代码级强制失效） |
 | 移动端三端首页 `/h5/user`、`/h5/candidate`、`/h5/supervisor` | `GET /api/aihr/mobile/home/{role}` | 已接入员工、候选人、主管首页公开只读 API；移动端本地 fallback 保演示 |
-| 移动端员工训练闭环 | 复用 `POST /api/train/practice/start`、`/turn`、`/finish`；查询 `GET /api/aihr/mobile/practice/history`、`/practice/reviews`、`/practice/reviews/{id}`、`/profile`；标记 `POST /api/aihr/mobile/practice/reviews/{id}/reviewed` | 员工端登录后带 `Authorization` 与 `clientid` 调用；`mode=mobile` 完成后写入 `aihr_practice_session`，主管端首页完训率、待复盘列表、复盘详情、员工训练历史和能力画像同步变化 |
+| 移动端员工训练闭环 | 复用 `POST /api/train/practice/start`、`/turn`、`/finish`；查询 `GET /api/aihr/mobile/practice/history`、`/practice/reviews`、`/practice/reviews/{id}`、`/profile`；标记 `POST /api/aihr/mobile/practice/reviews/{id}/reviewed` | 员工端登录后带 `Authorization` 与 `clientid` 调用；`mode=mobile` 完成后写入 `aihr_practice_session`，主管端首页完训率、待复盘列表、复盘详情、员工训练历史和能力画像同步变化；复盘标记可带 `incentivePoint` 写入 `incentive_point`，用于贡献度和试点 CSV |
 | 移动端候选人闭环 | 面试复用 `POST /api/recruit/interview/start`、`/answer`、`/finish`；资料 `POST /api/aihr/mobile/candidate/materials`、`GET /api/aihr/mobile/candidate/materials`；HR 审核 `GET /api/aihr/hr/candidate/materials`、`POST /api/aihr/hr/candidate/materials/{id}/review` | 候选人端登录后带 `Authorization` 与 `clientid` 调用；面试拉题/评分走真实模型优先；资料上传写 `sys_oss`/MinIO 和 `aihr_candidate_material`，HR 在 AI 面试页标记 `已通过/已驳回`，候选人端列表同步状态 |
 
 ## 后端落点
@@ -126,8 +126,8 @@ curl -fsS http://127.0.0.1:8080/api/aihr/org/sync \
 - 资料处理页面：`frontend/src/views/knowledge/processing.vue`
 - 模型配置 API 文件：`frontend/src/api/aihr/model.ts`
 - 模型配置页面：`frontend/src/views/system/model/index.vue`
-- 移动端独立工程：`mobile/src/App.vue`，路由 `/h5/user`、`/h5/candidate`、`/h5/supervisor`；当前三端首页已按高保真原型实现，未登录先走手机号短信登录，登录后 API 优先请求 `/api/aihr/mobile/home/{role}`，不复用后台页面路由。语音输入不要新增移动端专用接口，浏览器录音和文件选择兜底都复用 `/api/ai/asr`。
-- 员工端训练：任务卡“开始训练”复用管理端三角色对练 API，完成两轮后展示评分和导师改写；记录写入 `aihr_practice_session`，员工端展示训练历史和能力画像，主管端展示待复盘列表，点进单条可看评分、话术、导师改写，并可标记“已复盘”。
+- 移动端独立工程：`mobile/src/App.vue`，路由 `/h5/user`、`/h5/candidate`、`/h5/supervisor`；员工端子路由为 `/h5/user/training`（训练列表）和 `/h5/user/practice`（对练页）。当前三端首页已按高保真原型实现，未登录先走手机号短信登录，登录后 API 优先请求 `/api/aihr/mobile/home/{role}`，不复用后台页面路由。语音输入不要新增移动端专用接口，浏览器录音和文件选择兜底都复用 `/api/ai/asr`。
+- 员工端训练：底部“练”进入 `/h5/user/training`，首屏展示场景模拟、开始练习和最近练过，每日三题后置；点“开始练习”切换到 `/h5/user/practice`，复用管理端三角色对练 API，完成两轮后展示评分和导师改写；记录写入 `aihr_practice_session`，员工端展示训练历史和能力画像，主管端展示待复盘列表，点进单条可看评分、话术、导师改写，并可标记“已复盘”。
 - 候选人端：`/h5/candidate` 的“开始面试/面试练习”复用 AI 面试 API；“补充资料”走候选资料上传接口，成功后展示 OSS ID、资料类型和审核状态。管理端 `/recruit/interview` 底部展示“候选资料审核”，支持通过/驳回。
 - 演示 fallback 只作为未配置模型或外部接口异常时的降级，不作为真实测试通过证据。
 
diff --git a/docs/DEMO_ACCEPTANCE.md b/docs/DEMO_ACCEPTANCE.md
index 51244f33..dce43e7e 100644
--- a/docs/DEMO_ACCEPTANCE.md
+++ b/docs/DEMO_ACCEPTANCE.md
@@ -15,13 +15,25 @@
 | 顺序 | 页面 | 点击路径 | 必须看到 |
 |---|---|---|---|
 | 1 | 首页 `/index` | 打开首页 | 只展示“首页 / AI面试 / 三角色对练 / 案例沉淀 / SOP知识库 / 资料处理 / 系统设置-模型配置” |
-| 2 | 移动端三端 `http://127.0.0.1:5174/h5/user`、`/h5/candidate`、`/h5/supervisor` | 打开后先手机号登录；已配置 `AIHR_SMS_LOGIN_TEMPLATE_ID` 时可真实收短信，新手机号会自动注册；员工端首页为「师傅区(头像+气泡+按住说话/打字问+快捷chips)→今日安排→我的地图(问/练/学/报四色块)→我的成长摘要」，点“开始训练”完成两轮提交，再打开主管端；点快捷 chip 或「问」可文本/语音查 SOP，结果页点「生成总结卡·约10秒」弹出信息图卡（四步法/异议应对/开口话术/关键提醒+听一遍/开始跟读）；候选人端点“开始面试/面试练习”和“补充资料”；管理端 `/recruit/interview` 审核候选资料 | 员工端显示评分、“训练完成，主管端待复盘已更新”、训练历史和能力画像；底部 tab 整页切换（员工端为 今日/练/问/我，切换回顶），滚动后师傅头像收缩为右下悬浮球；未实现入口进「建设中」整页（返回首页按钮），无死按钮；主管端完训人数、“待复盘对练”计数和待复盘列表增加；训练页语音输入在浏览器录音失败时应切到“选择语音”而不是死按钮；点进待复盘记录可看评分、话术、导师改写，并可标记已复盘；候选人端可拉题/答题/评分，资料上传后显示“已提交资料”、`OSS ...`、`待审核`；HR 审核后候选人端显示 `已通过/已驳回`；接口不可用时走本地 fallback |
+| 2 | 移动端三端 `http://127.0.0.1:5174/h5/user`、`/h5/candidate`、`/h5/supervisor` | 打开后先手机号登录；已配置 `AIHR_SMS_LOGIN_TEMPLATE_ID` 时可真实收短信，新手机号会自动注册；员工端首页为「师傅区(头像+气泡+按住说话/打字问+快捷chips)→今日安排→我的地图(问/练/学/报四色块)→我的成长摘要」；点底部“练”进入 `/h5/user/training`，首屏必须先看到场景模拟、开始练习和最近练过，每日三题在下方；点“开始练习”必须切到 `/h5/user/practice` 对练页，完成两轮提交，再打开主管端；点快捷 chip 或「问」可文本/语音查 SOP，结果页点「生成总结卡·约10秒」弹出信息图卡（四步法/异议应对/开口话术/关键提醒+听一遍/开始跟读）；候选人端点“开始面试/面试练习”和“补充资料”；管理端 `/recruit/interview` 审核候选资料 | 员工端显示评分、“训练完成，主管端待复盘已更新”、训练历史和能力画像；底部 tab 整页切换（员工端为 今日/练/问/我，切换回顶），滚动后师傅头像收缩为右下悬浮球；未实现入口进「建设中」整页（返回首页按钮），无死按钮；主管端完训人数、“待复盘对练”计数和待复盘列表增加；训练页语音输入在浏览器录音失败时应切到“选择语音”而不是死按钮；点进待复盘记录可看评分、话术、导师改写，并可标记已复盘；候选人端可拉题/答题/评分，资料上传后显示“已提交资料”、`OSS ...`、`待审核`；HR 审核后候选人端显示 `已通过/已驳回`；接口不可用时走本地 fallback |
 | 3 | AI面试 `/recruit/interview` | 生成题目 → 填满参考回答或输入真实回答 → 完成评分 | 配置 chat 模型时真实生成题目和评分；未配置时用本地 Rubric 估分，不返回固定候选人分数；应看到新增面试记录 |
 | 4 | 三角色对练 `/train/practice` | 开始对练 → 填入参考回复或输入真实回复 → 继续一轮 → 结束并评分 | 已完成闭环、导师改写、新增对练记录；数据库已启用 chat 模型时，客户回复与评分为真实 LLM 生成（回复不再是固定台词，分数随话术变化），未配置时使用本地剧本兜底 |
 | 5 | 案例沉淀 `/knowledge/cases` | 上传真实语音 → ASR 转写 → AI 整理 → 送审 → 入库 → 查看样片 | 已完成闭环，案例列表新增真实转写生成的记录；视频仍用样片兜底 |
 | 6 | SOP知识库 `/knowledge/sop` | 上传 txt/md/PDF/Word/Excel/PPT 文档或使用 seed 文档 → 检索 → 生成训练题 | 已完成闭环、引用 SOP 原文片段、训练题已生成 |
 | 7 | 资料处理 `/knowledge/processing` | 打开页面 → 查看解析任务 → 查看处理链路 → 可选点“服务端导入”导入 `.data/import` 下少量样例 | 可看到资料总量、等待/解析中/完成/失败、片段数、向量化状态和事件列表 |
 
+## AI陪练二期增量脚本
+
+| 顺序 | 页面 | 点击路径 | 必须看到 |
+|---|---|---|---|
+| 1 | 管理端 `/train/practice` | 切换生活顾问场景 → 查看 Rubric/预习卡 → 开始对练 | 场景来自数据库 12 条 seed；Rubric、SOP 引用、预习卡可见；模型不可用时仍回退内置剧本 |
+| 2 | 员工端 `/h5/user` | 今日安排 → 每日三题作答 → 开始训练 → 训练中点“求助” → 完成评分 | 每日三题即时反馈；求助命中 SOP 或明确报错；完成后画像、历史和主管端待复盘同步 |
+| 3 | 主管端 `/h5/supervisor` | 预警/待复盘 → 进入复盘详情 → 听回放/看逐句标注 → 写复盘建议 → 派发再练 | 能看到评分、音频、逐句标注、主管建议；员工端今日安排出现专项/再练任务 |
+| 4 | 管理端 `/train/practice` | 选择训练记录 → 人工校准评分 → 导出试点 CSV | 导出包含训练次数、完训率、平均分、预警数、主管复盘率、AI/人工分档一致率、SOP 可用率 |
+| 5 | 模型成本闸门 | 设置 `AIHR_AI_RUNTIME_ENABLED=false` 后重启后端 → 调 `/api/aihr/model/chat` | 返回 `cost-guard-fallback`，chat/asr/tts 走现有文本兜底，不影响训练闭环 |
+
+试点正式验收前，用 `AIHR_PILOT_STRICT=true ./scripts/demo-check.sh` 检查 M5 样本闸门；样本不足时应失败，不用静态演示 marker 代替真实试点数据。
+
 ## 录屏兜底
 
 录屏只保留一条完整路径，不录框架后台配置。
diff --git a/docs/DEV_SETUP.md b/docs/DEV_SETUP.md
index 9412ad22..fe1e0068 100644
--- a/docs/DEV_SETUP.md
+++ b/docs/DEV_SETUP.md
@@ -33,6 +33,10 @@ AIHR_ORG_SYNC_ACCESS_TOKEN=
 AIHR_ORG_SYNC_CLIENT_ID=
 AIHR_ORG_SYNC_CLIENT_SECRET=
 AIHR_ORG_SYNC_SIGNING_SECRET=
+# 试点成本闸门：超预算时改 false，chat/asr/tts 会走现有文本兜底
+AIHR_AI_RUNTIME_ENABLED=true
+AIHR_AI_CHAT_ENABLED=true
+AIHR_AI_SPEECH_ENABLED=true
 ```
 
 `application-dev.yml` 只保留占位和默认值，不提交真实短信密钥。dev 环境不配阿里云短信也能登录移动端：验证码固定 `123456`。
@@ -134,7 +138,7 @@ curl -k -s https://peilian.njzhmj.top/h5/supervisor | sed -n '1,20p'
 - 案例沉淀：进入 `/knowledge/cases`，上传真实语音 → “AI 整理” → “送审” → “入库”，应看到“已完成闭环”和新增案例记录；上传必须先完成 ASR 转写。
 - SOP知识库：进入 `/knowledge/sop`，可上传 txt/md/PDF/Word/Excel/PPT 文档入库；点击“检索” → “生成训练题”，应看到“已完成闭环”、命中数据库 SOP 原文片段和训练题；数据库不可用时页面回退 seed。
 - 资料处理：进入 `/knowledge/processing`，应看到资料总量、解析任务表、处理链路、规则与风险；可用少量文件验证“批量导入/选择目录/服务端导入”。**批量导入走异步队列**：提交即返回，页面出现“本次批量上传”进度面板（排队/加工中/完成/失败 + 单条重试），后台 worker 并发 2 逐条解析入库；暂存目录默认 `./.data/staging`（`aihr.upload.staging` 覆盖）。服务端导入读取 `./.data/import` 下的相对目录，启动后台任务并在页面显示进度，运行中任务可点“取消”；目录导入的重试粒度是同目录重新导入，批量上传的重试粒度是单文件。
-- 移动端员工训练：进入 `http://127.0.0.1:5174/h5/user`，手机号登录（dev 验证码固定 `123456`）。员工端首页为「师傅区(mentor.png 头像+气泡+按住说话/打字问+快捷chips)→今日安排→我的地图四色块→我的成长摘要」（视觉基准 `feedback/2026070423/design/`），底部 tab（今日/练/问/我）整页切换，滚动后师傅头像收缩为右下悬浮球；未实现入口进「建设中」整页。“开始训练” → 两次“填入建议回复 / 提交本轮”，应看到评分、导师改写、训练历史和能力画像；切到主管端后完训人数与“待复盘对练”计数增加，并展示待复盘列表；点进单条可看评分、话术、导师改写，并可标记已复盘。训练页有“语音输入”和“播报”按钮，需启用 asr/tts 模型后生效；iOS/WebView 若无法直接访问麦克风，会切到“选择语音”并用系统录音/音频文件继续走 ASR，否则降级文本。快捷 chip 或「问」打开查 SOP 面板：文本/语音提问 → 轻概要(回答+要点+注意)+依据折叠；点「生成总结卡·约10秒」弹出信息图卡（四步法/异议/话术/提醒+听一遍/开始跟读），需 chat 模型；语音需 asr 模型。
+- 移动端员工训练：进入 `http://127.0.0.1:5174/h5/user`，手机号登录（dev 验证码固定 `123456`）。员工端首页为「师傅区(mentor.png 头像+气泡+按住说话/打字问+快捷chips)→今日安排→我的地图四色块→我的成长摘要」（视觉基准 `feedback/2026070423/design/`），底部 tab（今日/练/问/我）整页切换，滚动后师傅头像收缩为右下悬浮球；未实现入口进「建设中」整页。点底部“练”进入 `http://127.0.0.1:5174/h5/user/training`，首屏应先看到场景模拟、开始练习和最近练过，每日三题在下方；点“开始练习”进入 `http://127.0.0.1:5174/h5/user/practice`，两次“填入建议回复 / 提交本轮”后应看到评分、导师改写、训练历史和能力画像；切到主管端后完训人数与“待复盘对练”计数增加，并展示待复盘列表；点进单条可看评分、话术、导师改写，并可标记已复盘。训练页有“语音输入”和“播报”按钮，需启用 asr/tts 模型后生效；iOS/WebView 若无法直接访问麦克风，会切到“选择语音”并用系统录音/音频文件继续走 ASR，否则降级文本。快捷 chip 或「问」打开查 SOP 面板：文本/语音提问 → 轻概要(回答+要点+注意)+依据折叠；点「生成总结卡·约10秒」弹出信息图卡（四步法/异议/话术/提醒+听一遍/开始跟读），需 chat 模型；语音需 asr 模型。
 - 移动端候选人：进入 `http://127.0.0.1:5174/h5/candidate`，手机号登录（dev 验证码固定 `123456`）→ “开始面试/面试练习”完成答题评分；“补充资料”选择 PDF/Word/图片后上传，应看到“已提交资料”、`OSS ...`、`待审核`。再进入管理端 `/recruit/interview` 底部“候选资料审核”点“通过/驳回”，候选人端刷新后应显示新状态。Codex 内置浏览器不支持本地文件选择时，用真实 HTTP multipart smoke 代替浏览器文件选择。
 - 真 LLM 激活：在 `/system/model` 给供应商填 api_host/api_key 并启用 `category=chat` 模型后，三角色对练的客户回复与评分即为真实 LLM 生成；再启用 `category=asr/tts`（如硅基流动 SenseVoice/CosyVoice2）语音路径生效。未配置时全链路自动回退 seed。
 
diff --git a/frontend/src/api/aihr/practice.ts b/frontend/src/api/aihr/practice.ts
index c048afc2..debdf407 100644
--- a/frontend/src/api/aihr/practice.ts
+++ b/frontend/src/api/aihr/practice.ts
@@ -12,6 +12,43 @@ export type PracticeStartRequest = {
   mode: string;
 };
 
+export type PracticeScenarioResponse = {
+  id: string;
+  name: string;
+  position: string;
+  scenarioType: string;
+  projectType: string;
+  difficulty: number;
+  customerPersona: string;
+  openingText: string;
+  explicitNeed: string;
+  hiddenNeed: string;
+  irritants: string;
+  delights: string;
+  sopRefs: string;
+  successCriteria: string;
+  strategy: string;
+  goal: string;
+  enabled: boolean;
+  rubric?: {
+    code: string;
+    name: string;
+    version: string;
+    dimensions: Array<{ code: string; name: string; weight: number; description: string }>;
+  };
+};
+
+export type PracticeScenarioEnabledRequest = {
+  enabled: boolean;
+};
+
+export type PracticePrepCardResponse = {
+  keyPoints: string[];
+  redLines: string[];
+  scripts: string[];
+  promptVersion: string;
+};
+
 export type PracticeStartResponse = {
   sessionId: string;
   scenarioId: string;
@@ -34,6 +71,7 @@ export type PracticeTurnRequest = {
   roundIndex: number;
   traineeText: string;
   traineeAudioUrl?: string;
+  traineeAudioOssId?: number;
 };
 
 export type PracticeTurnResponse = {
@@ -42,6 +80,7 @@ export type PracticeTurnResponse = {
   emotion: number;
   trust: number;
   coachHint: string;
+  redFlag: boolean;
   roundIndex: number;
   finished: boolean;
 };
@@ -70,6 +109,78 @@ export type PracticeFinishResponse = {
   }>;
 };
 
+export type PracticeCalibrationRequest = {
+  reviewer?: string;
+  correctedTotal?: number;
+  correctedCompliance?: number;
+  correctedEmotion?: number;
+  correctedCommunication?: number;
+  correctedMarketing?: number;
+  reason?: string;
+};
+
+export type PracticeCalibrationResponse = {
+  id: number;
+  sessionId: string;
+  originalScore: number;
+  correctedScore: number;
+  reviewer: string;
+  reason: string;
+  status: string;
+  createTime: string;
+};
+
+export type PromptTemplateResponse = {
+  id: number;
+  code: string;
+  name: string;
+  category: string;
+  outputFormat: string;
+  systemPrompt: string;
+  template: string;
+  variables: string;
+  version: string;
+  enabled: boolean;
+  description: string;
+  updateTime: string;
+};
+
+export type PromptTemplateRequest = {
+  code: string;
+  name: string;
+  category: string;
+  outputFormat: string;
+  systemPrompt: string;
+  template: string;
+  variables: string;
+  version: string;
+  enabled: boolean;
+  description: string;
+};
+
+export function listPracticeScenarios(params?: { position?: string; scenarioType?: string }): Promise<ApiResult<PracticeScenarioResponse[]>> {
+  return request({
+    url: '/api/train/practice/scenarios',
+    method: 'get',
+    params
+  });
+}
+
+export function updatePracticeScenarioEnabled(id: string, data: PracticeScenarioEnabledRequest): Promise<ApiResult<null>> {
+  return request({
+    url: `/api/train/practice/scenarios/${id}/enabled`,
+    method: 'patch',
+    data
+  });
+}
+
+export function getPracticePrepCard(id: string): Promise<ApiResult<PracticePrepCardResponse>> {
+  return request({
+    url: `/api/train/practice/scenarios/${id}/prep-card`,
+    method: 'get'
+  });
+}
+
 export function startPracticeSession(data: PracticeStartRequest): Promise<ApiResult<PracticeStartResponse>> {
   return request({
     url: '/api/train/practice/start',
@@ -96,3 +207,44 @@ export function finishPracticeSession(data: PracticeFinishRequest): Promise<ApiR
     headers: { repeatSubmit: false }
   });
 }
+
+export function calibratePracticeSession(sessionId: string, data: PracticeCalibrationRequest): Promise<ApiResult<PracticeCalibrationResponse>> {
+  return request({
+    url: `/api/train/practice/sessions/${sessionId}/calibration`,
+    method: 'post',
+    data,
+    headers: { repeatSubmit: false }
+  });
+}
+
+export function exportPracticePilotCsv(): Promise<Blob> {
+  return request({
+    url: '/api/train/practice/export',
+    method: 'get',
+    responseType: 'blob'
+  }) as unknown as Promise<Blob>;
+}
+
+export function listPromptTemplates(params?: { category?: string; code?: string; enabled?: boolean }): Promise<ApiResult<PromptTemplateResponse[]>> {
+  return request({
+    url: '/api/aihr/prompt-templates',
+    method: 'get',
+    params
+  });
+}
+
+export function createPromptTemplate(data: PromptTemplateRequest): Promise<ApiResult<PromptTemplateResponse>> {
+  return request({
+    url: '/api/aihr/prompt-templates',
+    method: 'post',
+    data
+  });
+}
+
+export function updatePromptTemplate(id: number, data: PromptTemplateRequest): Promise<ApiResult<PromptTemplateResponse>> {
+  return request({
+    url: `/api/aihr/prompt-templates/${id}`,
+    method: 'put',
+    data
+  });
+}
diff --git a/frontend/src/api/aihr/sop.ts b/frontend/src/api/aihr/sop.ts
index cd6395d0..58df7261 100644
--- a/frontend/src/api/aihr/sop.ts
+++ b/frontend/src/api/aihr/sop.ts
@@ -36,6 +36,16 @@ export type SopSearchResponse = {
   snippets: SopSnippet[];
   training: string[];
   records: SopRecord[];
+  keyPoints?: string[];
+  cautions?: string[];
+  reviewId?: number;
+};
+
+export type SopReviewResponse = {
+  id: number;
+  usable: boolean | null;
+  status: string;
+  reviewedAt: string;
 };
 
 export type SopUploadResponse = {
@@ -49,7 +59,7 @@ export type SopUploadResponse = {
   snippets: SopSnippet[];
 };
 
-export function searchKnowledgeSop(data: { queryText: string; category: string; limit: number }): Promise<ApiResult<SopSearchResponse>> {
+export function searchKnowledgeSop(data: { queryText: string; category: string; position?: string; source?: string; limit: number }): Promise<ApiResult<SopSearchResponse>> {
   return request({
     url: '/api/knowledge/search',
     method: 'post',
@@ -68,6 +78,15 @@ export function uploadKnowledgeDoc(data: FormData): Promise<ApiResult<SopUploadR
   });
 }
 
+export function reviewKnowledgeSop(id: number, data: { usable: boolean; reviewer?: string; note?: string }): Promise<ApiResult<SopReviewResponse>> {
+  return request({
+    url: `/api/knowledge/reviews/${id}`,
+    method: 'post',
+    data,
+    headers: { repeatSubmit: false }
+  });
+}
+
 export type UploadEnqueueResponse = {
   itemId: number;
   batchId: string;
diff --git a/frontend/src/views/knowledge/sop.vue b/frontend/src/views/knowledge/sop.vue
index 9ed85c56..f4d6ec9a 100644
--- a/frontend/src/views/knowledge/sop.vue
+++ b/frontend/src/views/knowledge/sop.vue
@@ -50,6 +50,13 @@
           <strong>AI 回答</strong>
           <p>{{ answerText }}</p>
           <span>引用：{{ referenceText }}</span>
+          <div class="review-row">
+            <small>{{ reviewMessage }}</small>
+            <div>
+              <el-button size="small" type="success" :loading="reviewSaving" :disabled="!canReview" @click="markReview(true)">可用</el-button>
+              <el-button size="small" :loading="reviewSaving" :disabled="!canReview" @click="markReview(false)">不可用</el-button>
+            </div>
+          </div>
         </div>
         <div v-else class="empty-state">点击检索后展示命中文档、原文片段和带引用的 AI 回答。</div>
         <div v-if="searched" class="doc-list">
@@ -105,7 +112,7 @@ import { ElMessage } from 'element-plus';
 import type { UploadFile } from 'element-plus';
 import { computed, ref } from 'vue';
 import { useRouter } from 'vue-router';
-import { searchKnowledgeSop, uploadKnowledgeDoc, type SopRecord, type SopSearchResponse } from '@/api/aihr/sop';
+import { reviewKnowledgeSop, searchKnowledgeSop, uploadKnowledgeDoc, type SopRecord, type SopSearchResponse } from '@/api/aihr/sop';
 
 const router = useRouter();
 
@@ -203,6 +210,8 @@ const apiMode = ref<'seed' | 'api' | 'fallback'>('seed');
 const apiResult = ref<SopSearchResponse | null>(null);
 const uploading = ref(false);
 const uploadedRecords = ref<SopRecord[]>([]);
+const reviewSaving = ref(false);
+const reviewStatus = ref('');
 
 const activeSeed = computed(() => sopSeeds[selectedCategory.value]);
 const answerText = computed(() => apiResult.value?.answer ?? activeSeed.value.answer);
@@ -220,6 +229,12 @@ const flowStatus = computed(() => {
   if (searched.value) return { label: `已命中 ${snippets.value.length} 段`, type: 'pill-primary' };
   return { label: '可引用 SOP 内容', type: 'pill-success' };
 });
+const canReview = computed(() => apiMode.value === 'api' && Boolean(apiResult.value?.reviewId));
+const reviewMessage = computed(() => {
+  if (reviewStatus.value) return reviewStatus.value;
+  if (canReview.value) return `待评审样本 #${apiResult.value?.reviewId}`;
+  return '后端检索后可评审';
+});
 
 const seedRecords = [
   {
@@ -257,10 +272,12 @@ function selectCategory(item: Category) {
   trainingGenerated.value = false;
   apiMode.value = 'seed';
   apiResult.value = null;
+  reviewStatus.value = '';
 }
 
 async function runSearch() {
   trainingGenerated.value = false;
+  reviewStatus.value = '';
   try {
     const { data } = await searchKnowledgeSop({
       queryText: queryText.value,
@@ -279,6 +296,28 @@ async function runSearch() {
   }
 }
 
+async function markReview(usable: boolean) {
+  const reviewId = apiResult.value?.reviewId;
+  if (!reviewId) {
+    ElMessage.warning('请先完成一次后端 SOP 检索');
+    return;
+  }
+  reviewSaving.value = true;
+  try {
+    const { data } = await reviewKnowledgeSop(reviewId, {
+      usable,
+      reviewer: '管理端评审',
+      note: usable ? '回答可用于试点问答' : '回答需补充或修正'
+    });
+    reviewStatus.value = `${data.status}：${data.usable ? '可用' : '不可用'} ${data.reviewedAt}`;
+    ElMessage.success('SOP 问答评审已记录');
+  } catch {
+    ElMessage.error('SOP 问答评审失败');
+  } finally {
+    reviewSaving.value = false;
+  }
+}
+
 async function handleDocSelected(uploadFile: UploadFile) {
   const raw = uploadFile.raw;
   if (!raw) return;
@@ -442,6 +481,19 @@ async function generateTraining() {
   }
 }
 
+.review-row {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 10px;
+  margin-top: 12px;
+
+  small {
+    color: #657184;
+    font-size: 12px;
+  }
+}
+
 .empty-state,
 .training-card {
   padding: 14px;
diff --git a/frontend/src/views/train/practice.vue b/frontend/src/views/train/practice.vue
index fa2cef23..5f4782e5 100644
--- a/frontend/src/views/train/practice.vue
+++ b/frontend/src/views/train/practice.vue
@@ -8,6 +8,7 @@
       <div class="head-actions">
         <span class="status-pill" :class="apiPill.className">{{ apiPill.text }}</span>
         <span class="status-pill" :class="flowPill.className">{{ flowPill.text }}</span>
+        <el-button :loading="exportingPilot" @click="exportPilotCsv">导出试点CSV</el-button>
         <el-button @click="router.push('/index')">返回首页</el-button>
         <el-button type="danger" :icon="Refresh" @click="resetPractice">重置演示</el-button>
       </div>
@@ -30,7 +31,7 @@
 
         <div class="select-card">
           <span>训练场景</span>
-          <el-select v-model="scenarioId" class="scenario-select" @change="resetPractice">
+          <el-select v-model="scenarioId" class="scenario-select" @change="handleScenarioChange">
             <el-option v-for="scenario in scenarios" :key="scenario.id" :label="scenario.name" :value="scenario.id" />
           </el-select>
         </div>
@@ -42,6 +43,18 @@
           </div>
         </div>
 
+        <div class="rubric-card">
+          <div class="rubric-head">
+            <strong>Rubric 预览</strong>
+            <small>{{ selectedScenario.scores.length }} 个维度</small>
+          </div>
+          <p v-for="score in selectedScenario.scores" :key="score.label">
+            <span>{{ score.label }}</span>
+            <b>{{ score.value }}</b>
+            <small>{{ score.note }}</small>
+          </p>
+        </div>
+
         <div class="trust-card">
           <div>
             <span>业主信任度</span>
@@ -50,6 +63,14 @@
           <div class="meter"><i :style="{ width: `${trustScore}%` }"></i></div>
         </div>
 
+        <div class="trust-card emotion-card">
+          <div>
+            <span>情绪波动</span>
+            <strong>{{ emotionScore }}%</strong>
+          </div>
+          <div class="meter"><i :style="{ width: `${emotionScore}%` }"></i></div>
+        </div>
+
         <div class="action-row config-actions">
           <el-button type="danger" :disabled="started" :icon="Microphone" @click="startPractice">开始对练</el-button>
           <el-button :icon="Tickets" @click="showGoal = !showGoal">{{ showGoal ? '收起目标' : '查看目标' }}</el-button>
@@ -59,6 +80,16 @@
           <strong>训练目标</strong>
           <p>{{ selectedScenario.goal }}</p>
         </div>
+
+        <div v-if="prepCard || prepLoading" class="prep-card">
+          <strong>训练前预习卡</strong>
+          <small>{{ prepLoading ? '加载中' : prepCard?.promptVersion }}</small>
+          <template v-if="prepCard">
+            <p>要点：{{ prepCard.keyPoints.join(' / ') }}</p>
+            <p>红线：{{ prepCard.redLines.join(' / ') }}</p>
+            <p>话术：{{ prepCard.scripts[0] }}</p>
+          </template>
+        </div>
       </article>
 
       <article class="panel chat-panel">
@@ -101,8 +132,16 @@
 
           <div class="action-row">
             <el-button :disabled="finished" @click="continueRound">继续一轮</el-button>
+            <el-button :disabled="sopHelpLoading" @click="askSopHelp">{{ sopHelpLoading ? '查询中' : '求助 SOP' }}</el-button>
             <el-button type="danger" :disabled="!canScore" @click="finishScore">结束并评分</el-button>
           </div>
+
+          <div v-if="sopHelp || sopHelpMessage" class="help-card">
+            <strong>SOP 求助</strong>
+            <p v-if="sopHelp">{{ sopHelp.answer }}</p>
+            <p v-else>{{ sopHelpMessage }}</p>
+            <small v-if="sopHelp?.reference">{{ sopHelp.reference }}</small>
+          </div>
         </template>
       </article>
 
@@ -129,6 +168,24 @@
             <strong>导师改写</strong>
             <p>{{ displayRewrite }}</p>
           </div>
+          <div class="calibration-card">
+            <div class="calibration-head">
+              <strong>人工校准</strong>
+              <small>{{ calibrationMessage || (canCalibrate ? '用于 M5 分档一致率样本' : '真实 API 评分后可记录') }}</small>
+            </div>
+            <el-input-number v-model="calibrationScore" :min="0" :max="100" :disabled="!canCalibrate" />
+            <el-input
+              v-model="calibrationReason"
+              type="textarea"
+              :rows="2"
+              resize="none"
+              :disabled="!canCalibrate"
+              placeholder="校准原因"
+            />
+            <div class="action-row">
+              <el-button type="danger" :loading="calibrationSaving" :disabled="!canCalibrate" @click="saveCalibration">记录校准样本</el-button>
+            </div>
+          </div>
         </template>
       </article>
     </section>
@@ -147,15 +204,130 @@
         <el-table-column prop="summary" label="AI 摘要" min-width="260" />
       </el-table>
     </section>
+
+    <section class="panel prompt-panel">
+      <div class="panel-title title-with-extra">
+        <div>
+          <el-icon><Tickets /></el-icon>
+          <h2>提示词模板</h2>
+        </div>
+        <span>{{ promptTemplates.length }} 个模板</span>
+      </div>
+
+      <div class="prompt-layout">
+        <div class="prompt-list">
+          <el-table v-loading="promptLoading" :data="promptTemplates" size="small" class="record-table" row-key="id">
+            <el-table-column prop="code" label="Code" min-width="150" />
+            <el-table-column prop="name" label="名称" min-width="130" />
+            <el-table-column prop="category" label="分类" width="110" />
+            <el-table-column prop="outputFormat" label="输出" width="118" />
+            <el-table-column prop="version" label="版本" width="82" />
+            <el-table-column label="状态" width="92">
+              <template #default="{ row }">
+                <el-tag :type="row.enabled ? 'success' : 'info'" effect="plain">{{ row.enabled ? '启用' : '停用' }}</el-tag>
+              </template>
+            </el-table-column>
+            <el-table-column label="操作" width="150" fixed="right">
+              <template #default="{ row }">
+                <el-button link type="primary" @click="editPromptTemplate(row)">编辑</el-button>
+                <el-button link :type="row.enabled ? 'warning' : 'success'" @click="togglePromptTemplate(row)">
+                  {{ row.enabled ? '停用' : '启用' }}
+                </el-button>
+              </template>
+            </el-table-column>
+          </el-table>
+        </div>
+
+        <el-form label-position="top" class="prompt-form">
+          <div class="prompt-form-head">
+            <strong>{{ promptFormMode }}</strong>
+            <el-button text type="primary" @click="resetPromptTemplateForm">新建模板</el-button>
+          </div>
+          <el-row :gutter="10">
+            <el-col :span="12">
+              <el-form-item label="Code">
+                <el-input v-model="promptForm.code" placeholder="mentor_rewrite" />
+              </el-form-item>
+            </el-col>
+            <el-col :span="12">
+              <el-form-item label="名称">
+                <el-input v-model="promptForm.name" placeholder="导师改写" />
+              </el-form-item>
+            </el-col>
+          </el-row>
+          <el-row :gutter="10">
+            <el-col :span="8">
+              <el-form-item label="分类">
+                <el-select v-model="promptForm.category" class="full-control" filterable allow-create>
+                  <el-option v-for="category in promptCategoryOptions" :key="category" :label="category" :value="category" />
+                </el-select>
+              </el-form-item>
+            </el-col>
+            <el-col :span="8">
+              <el-form-item label="输出格式">
+                <el-input v-model="promptForm.outputFormat" placeholder="json_card / text" />
+              </el-form-item>
+            </el-col>
+            <el-col :span="8">
+              <el-form-item label="版本">
+                <el-input v-model="promptForm.version" placeholder="v1" />
+              </el-form-item>
+            </el-col>
+          </el-row>
+          <el-form-item label="系统提示词">
+            <el-input v-model="promptForm.systemPrompt" type="textarea" :rows="3" resize="none" />
+          </el-form-item>
+          <el-form-item label="模板正文">
+            <el-input v-model="promptForm.template" type="textarea" :rows="5" resize="none" />
+          </el-form-item>
+          <el-row :gutter="10">
+            <el-col :span="16">
+              <el-form-item label="变量">
+                <el-input v-model="promptForm.variables" placeholder="scenarioName,goal,traineeText 或 JSON" />
+              </el-form-item>
+            </el-col>
+            <el-col :span="8">
+              <el-form-item label="启用状态">
+                <el-switch v-model="promptForm.enabled" active-text="启用" inactive-text="停用" />
+              </el-form-item>
+            </el-col>
+          </el-row>
+          <el-form-item label="说明">
+            <el-input v-model="promptForm.description" type="textarea" :rows="2" resize="none" />
+          </el-form-item>
+          <div class="action-row prompt-actions">
+            <el-button @click="loadPromptTemplates">刷新</el-button>
+            <el-button type="danger" :loading="promptSaving" @click="savePromptTemplate">保存模板</el-button>
+          </div>
+        </el-form>
+      </div>
+    </section>
   </div>
 </template>
 
 <script setup name="TrainPractice" lang="ts">
-import { computed, ref } from 'vue';
+import { computed, onMounted, ref } from 'vue';
 import { Microphone, Refresh, Tickets, TrendCharts, UserFilled } from '@element-plus/icons-vue';
 import { ElMessage } from 'element-plus';
 import { useRouter } from 'vue-router';
-import { finishPracticeSession, startPracticeSession, submitPracticeTurn } from '@/api/aihr/practice';
+import FileSaver from 'file-saver';
+import {
+  calibratePracticeSession,
+  createPromptTemplate,
+  exportPracticePilotCsv,
+  finishPracticeSession,
+  getPracticePrepCard,
+  listPromptTemplates,
+  listPracticeScenarios,
+  startPracticeSession,
+  submitPracticeTurn,
+  updatePromptTemplate,
+  type PromptTemplateRequest,
+  type PromptTemplateResponse,
+  type PracticePrepCardResponse,
+  type PracticeScenarioResponse
+} from '@/api/aihr/practice';
+import { searchKnowledgeSop, type SopSearchResponse } from '@/api/aihr/sop';
 
 type ChatRole = 'customer' | 'trainee' | 'coach';
 
@@ -175,6 +347,7 @@ type PracticeRound = {
 type ScenarioSeed = {
   id: string;
   name: string;
+  position?: string;
   trainee: string;
   customer: string;
   project: string;
@@ -193,9 +366,13 @@ type ScenarioSeed = {
   summary: string;
 };
 
+type PromptTemplateForm = PromptTemplateRequest & {
+  id: number | null;
+};
+
 const router = useRouter();
 
-const scenarios: ScenarioSeed[] = [
+const fallbackScenarios: ScenarioSeed[] = [
   {
     id: 'complaint-water',
     name: '客服应对投诉',
@@ -268,7 +445,8 @@ const baseRecords = [
   { time: '07-02 08:47', trainee: '王五', scene: '突发事件处理', score: 72, status: '进行中', summary: '多方协调表达不够清晰，建议继续一轮。' }
 ];
 
-const scenarioId = ref(scenarios[0].id);
+const scenarios = ref<ScenarioSeed[]>([...fallbackScenarios]);
+const scenarioId = ref(fallbackScenarios[0].id);
 const started = ref(false);
 const finished = ref(false);
 const scored = ref(false);
@@ -282,12 +460,43 @@ const apiTotal = ref<number | null>(null);
 const apiRewrite = ref('');
 const apiSummary = ref('');
 const apiTrust = ref<number | null>(null);
+const apiEmotion = ref<number | null>(null);
+const prepCard = ref<PracticePrepCardResponse | null>(null);
+const prepLoading = ref(false);
+const sopHelp = ref<SopSearchResponse | null>(null);
+const sopHelpLoading = ref(false);
+const sopHelpMessage = ref('');
 const conversation = ref<ChatTurn[]>([]);
 const records = ref([...baseRecords]);
+const promptTemplates = ref<PromptTemplateResponse[]>([]);
+const promptLoading = ref(false);
+const promptSaving = ref(false);
+const calibrationScore = ref(0);
+const calibrationReason = ref('管理端人工校准');
+const calibrationSaving = ref(false);
+const calibrationMessage = ref('');
+const exportingPilot = ref(false);
+const promptCategoryOptions = ['practice', 'knowledge', 'supervision'];
+const defaultPromptForm = (): PromptTemplateForm => ({
+  id: null,
+  code: 'mentor_rewrite',
+  name: '导师改写',
+  category: 'practice',
+  outputFormat: 'text',
+  systemPrompt: '',
+  template: '',
+  variables: 'scenarioName,goal,traineeText',
+  version: 'v1',
+  enabled: true,
+  description: ''
+});
+const promptForm = ref<PromptTemplateForm>(defaultPromptForm());
 
-const selectedScenario = computed(() => scenarios.find((scenario) => scenario.id === scenarioId.value) ?? scenarios[0]);
+const selectedScenario = computed(() => scenarios.value.find((scenario) => scenario.id === scenarioId.value) ?? scenarios.value[0] ?? fallbackScenarios[0]);
+const promptFormMode = computed(() => (promptForm.value.id ? '编辑模板' : '新增模板'));
 const completedRounds = computed(() => conversation.value.filter((turn) => turn.role === 'trainee').length);
 const canScore = computed(() => finished.value && !scored.value);
+const canCalibrate = computed(() => scored.value && apiMode.value === 'api' && Boolean(sessionId.value));
 const displayScores = computed(() => apiScores.value ?? selectedScenario.value.scores);
 const displayTotal = computed(() => apiTotal.value ?? selectedScenario.value.total);
 const displayRewrite = computed(() => apiRewrite.value || selectedScenario.value.rewrite);
@@ -304,6 +513,15 @@ const trustScore = computed(() => {
   }
   return selectedScenario.value.trustStart + completedRounds.value * 7;
 });
+const emotionScore = computed(() => {
+  if (apiEmotion.value !== null) {
+    return apiEmotion.value;
+  }
+  if (!started.value) {
+    return 70;
+  }
+  return Math.max(45, 76 - completedRounds.value * 8);
+});
 const apiPill = computed(() => {
   if (apiMode.value === 'api') {
     return { text: '真实 API', className: 'pill-info' };
@@ -341,6 +559,67 @@ const scenarioProfile = computed(() => [
   { label: '学员', value: selectedScenario.value.trainee }
 ]);
 
+const mapApiScenario = (item: PracticeScenarioResponse): ScenarioSeed => ({
+  id: item.id,
+  name: item.name,
+  position: item.position,
+  trainee: '张三',
+  customer: item.customerPersona,
+  project: item.projectType || item.scenarioType,
+  strategy: item.strategy,
+  goal: item.goal || item.successCriteria,
+  trustStart: Math.max(50, 70 - item.difficulty * 4),
+  trustEnd: 80 + Math.min(item.difficulty, 3),
+  rounds: [
+    {
+      customer: item.openingText || item.explicitNeed,
+      sampleReply: '我先确认您的诉求和现场情况，再给您明确的责任人和首次反馈时间。',
+      coachHint: item.successCriteria || '补上责任人、处理节点和回访方式。'
+    },
+    {
+      customer: '那接下来谁负责、什么时候给我反馈？',
+      sampleReply: '我会把责任人、处理节点和回访时间同步给您，过程有变化也会及时说明。',
+      coachHint: '说明闭环节点，不要做未经确认的承诺。'
+    }
+  ],
+  scores:
+    item.rubric?.dimensions?.map((dimension) => ({
+      label: dimension.name,
+      value: Math.round(dimension.weight * 100),
+      note: dimension.description
+    })) || fallbackScenarios[0].scores,
+  total: 82,
+  rewrite: '建议先承接情绪，再说明责任人、处理节点和反馈方式。',
+  summary: item.successCriteria || '能按SOP给出明确闭环。'
+});
+
+const loadPrepCard = async () => {
+  prepLoading.value = true;
+  try {
+    const { data } = await getPracticePrepCard(scenarioId.value);
+    prepCard.value = data;
+  } catch {
+    prepCard.value = null;
+  } finally {
+    prepLoading.value = false;
+  }
+};
+
+const loadScenarioOptions = async () => {
+  try {
+    const { data } = await listPracticeScenarios({ position: '生活顾问' });
+    if (data?.length) {
+      scenarios.value = data.map(mapApiScenario);
+      if (!scenarios.value.some((scenario) => scenario.id === scenarioId.value)) {
+        scenarioId.value = scenarios.value[0].id;
+      }
+    }
+  } catch {
+    scenarios.value = [...fallbackScenarios];
+  }
+  await loadPrepCard();
+};
+
 const appendTurn = (role: ChatRole, text: string) => {
   const nameMap = { customer: 'AI 业主', trainee: '学员', coach: 'AI 教练' };
   conversation.value.push({ id: `${role}-${conversation.value.length}`, role, name: nameMap[role], text });
@@ -360,10 +639,21 @@ const resetPractice = () => {
   apiRewrite.value = '';
   apiSummary.value = '';
   apiTrust.value = null;
+  apiEmotion.value = null;
+  sopHelp.value = null;
+  sopHelpMessage.value = '';
+  calibrationScore.value = 0;
+  calibrationReason.value = '管理端人工校准';
+  calibrationMessage.value = '';
   conversation.value = [];
   records.value = [...baseRecords];
 };
 
+const handleScenarioChange = () => {
+  resetPractice();
+  void loadPrepCard();
+};
+
 const startPractice = async () => {
   resetPractice();
   const fallbackCustomer = selectedScenario.value.rounds[0].customer;
@@ -376,6 +666,7 @@ const startPractice = async () => {
     sessionId.value = data.sessionId;
     apiMode.value = 'api';
     apiTrust.value = data.trust;
+    apiEmotion.value = data.emotion;
     appendTurn('customer', data.customerText || fallbackCustomer);
     ElMessage.success(`已通过后端 API 进入 ${selectedScenario.value.name} 对练`);
   } catch {
@@ -408,8 +699,9 @@ const continueRound = async () => {
         roundIndex: activeRound.value,
         traineeText
       });
-      appendTurn('coach', data.coachHint || round.coachHint);
+      appendTurn('coach', data.redFlag ? data.coachHint || '红线纠偏：先承接情绪，再给责任人与反馈节点。' : data.coachHint || round.coachHint);
       apiTrust.value = data.trust;
+      apiEmotion.value = data.emotion;
       activeRound.value = Math.min(data.roundIndex ?? activeRound.value + 1, selectedScenario.value.rounds.length);
       if (data.finished || activeRound.value >= selectedScenario.value.rounds.length) {
         finished.value = true;
@@ -434,6 +726,29 @@ const continueRound = async () => {
   appendTurn('customer', selectedScenario.value.rounds[activeRound.value].customer);
 };
 
+const askSopHelp = async () => {
+  sopHelpLoading.value = true;
+  sopHelpMessage.value = '';
+  sopHelp.value = null;
+  try {
+    const { data } = await searchKnowledgeSop({
+      queryText: `${selectedScenario.value.name} ${selectedScenario.value.goal}`,
+      category: 'sop',
+      position: selectedScenario.value.position || '生活顾问',
+      source: 'practice_help',
+      limit: 3
+    });
+    if (!data?.answer) {
+      throw new Error('SOP 未返回可用答案');
+    }
+    sopHelp.value = data;
+  } catch (error) {
+    sopHelpMessage.value = error instanceof Error ? error.message : 'SOP 求助失败，请稍后重试';
+  } finally {
+    sopHelpLoading.value = false;
+  }
+};
+
 const finishScore = async () => {
   let nextRecord = {
     time: '07-02 10:42',
@@ -470,11 +785,167 @@ const finishScore = async () => {
   }
 
   scored.value = true;
+  calibrationScore.value = Math.max(0, Math.min(100, Math.round(Number(displayTotal.value) || 0)));
   records.value = [nextRecord, ...baseRecords];
   if (apiMode.value !== 'api') {
     ElMessage.success('考官评分已生成，并写入本地对练记录');
   }
 };
+
+const saveCalibration = async () => {
+  if (!canCalibrate.value) {
+    ElMessage.warning('请先完成一次真实 API 对练评分');
+    return;
+  }
+  calibrationSaving.value = true;
+  try {
+    const { data } = await calibratePracticeSession(sessionId.value, {
+      reviewer: '管理端校准',
+      correctedTotal: calibrationScore.value,
+      reason: calibrationReason.value.trim() || '管理端人工校准'
+    });
+    calibrationMessage.value = `已记录：AI ${data.originalScore} / 人工 ${data.correctedScore}`;
+    ElMessage.success('校准样本已记录');
+  } catch {
+    ElMessage.error('校准样本记录失败，请检查权限或会话状态');
+  } finally {
+    calibrationSaving.value = false;
+  }
+};
+
+const exportPilotCsv = async () => {
+  exportingPilot.value = true;
+  try {
+    const data = await exportPracticePilotCsv();
+    FileSaver.saveAs(new Blob([data], { type: 'text/csv;charset=utf-8' }), 'aihr-practice-pilot.csv');
+    ElMessage.success('试点数据 CSV 已导出');
+  } catch {
+    ElMessage.error('试点数据导出失败，请检查权限');
+  } finally {
+    exportingPilot.value = false;
+  }
+};
+
+const promptTemplateToForm = (template: PromptTemplateResponse): PromptTemplateForm => ({
+  id: template.id,
+  code: template.code || '',
+  name: template.name || '',
+  category: template.category || 'practice',
+  outputFormat: template.outputFormat || 'text',
+  systemPrompt: template.systemPrompt || '',
+  template: template.template || '',
+  variables: template.variables || '',
+  version: template.version || 'v1',
+  enabled: Boolean(template.enabled),
+  description: template.description || ''
+});
+
+const promptFormToRequest = (form: PromptTemplateForm): PromptTemplateRequest => ({
+  code: form.code.trim(),
+  name: form.name.trim(),
+  category: form.category.trim() || 'practice',
+  outputFormat: form.outputFormat.trim() || 'text',
+  systemPrompt: form.systemPrompt.trim(),
+  template: form.template.trim(),
+  variables: form.variables.trim(),
+  version: form.version.trim() || 'v1',
+  enabled: form.enabled,
+  description: form.description.trim()
+});
+
+const validatePromptVariables = (variables: string) => {
+  const value = variables.trim();
+  if (!value || !/^[{[]/.test(value)) {
+    return true;
+  }
+  try {
+    JSON.parse(value);
+    return true;
+  } catch {
+    return false;
+  }
+};
+
+const validatePromptForm = () => {
+  if (!promptForm.value.code.trim() || !promptForm.value.name.trim()) {
+    ElMessage.warning('请填写模板 Code 和名称');
+    return false;
+  }
+  if (!promptForm.value.template.trim()) {
+    ElMessage.warning('请填写模板正文');
+    return false;
+  }
+  if (!validatePromptVariables(promptForm.value.variables)) {
+    ElMessage.warning('变量使用 JSON 时必须是合法 JSON；逗号分隔变量可直接填写');
+    return false;
+  }
+  return true;
+};
+
+const loadPromptTemplates = async () => {
+  promptLoading.value = true;
+  try {
+    const { data } = await listPromptTemplates();
+    promptTemplates.value = data || [];
+  } catch {
+    promptTemplates.value = [];
+    ElMessage.warning('提示词模板加载失败');
+  } finally {
+    promptLoading.value = false;
+  }
+};
+
+const editPromptTemplate = (template: PromptTemplateResponse) => {
+  promptForm.value = promptTemplateToForm(template);
+};
+
+const resetPromptTemplateForm = () => {
+  promptForm.value = defaultPromptForm();
+};
+
+const savePromptTemplate = async () => {
+  if (!validatePromptForm()) {
+    return;
+  }
+  promptSaving.value = true;
+  try {
+    const requestData = promptFormToRequest(promptForm.value);
+    if (promptForm.value.id) {
+      const { data } = await updatePromptTemplate(promptForm.value.id, requestData);
+      promptForm.value = promptTemplateToForm(data);
+      ElMessage.success('提示词模板已更新');
+    } else {
+      const { data } = await createPromptTemplate(requestData);
+      promptForm.value = promptTemplateToForm(data);
+      ElMessage.success('提示词模板已创建');
+    }
+    await loadPromptTemplates();
+  } catch {
+    ElMessage.error('提示词模板保存失败，请检查权限或字段唯一性');
+  } finally {
+    promptSaving.value = false;
+  }
+};
+
+const togglePromptTemplate = async (template: PromptTemplateResponse) => {
+  promptSaving.value = true;
+  try {
+    const nextForm = promptTemplateToForm(template);
+    nextForm.enabled = !template.enabled;
+    await updatePromptTemplate(template.id, promptFormToRequest(nextForm));
+    await loadPromptTemplates();
+    ElMessage.success(template.enabled ? '提示词模板已停用' : '提示词模板已启用');
+  } catch {
+    ElMessage.error('提示词模板状态更新失败');
+  } finally {
+    promptSaving.value = false;
+  }
+};
+
+onMounted(() => {
+  void loadScenarioOptions();
+  void loadPromptTemplates();
+});
 </script>
 
 <style lang="scss" scoped>
@@ -613,10 +1084,14 @@ const finishScore = async () => {
 
 .select-card,
 .field-item,
+.rubric-card,
 .reply-box,
 .coach-card,
+.calibration-card,
 .trust-card,
-.goal-card {
+.goal-card,
+.prep-card,
+.help-card {
   padding: 12px;
   border: 1px solid #e5eaf3;
   border-radius: 8px;
@@ -657,8 +1132,47 @@ const finishScore = async () => {
   }
 }
 
+.rubric-card {
+  display: grid;
+  gap: 8px;
+  margin-top: 10px;
+}
+
+.rubric-head,
+.rubric-card p {
+  display: grid;
+  grid-template-columns: minmax(0, 1fr) auto;
+  gap: 4px 10px;
+  align-items: center;
+  margin: 0;
+}
+
+.rubric-head small,
+.rubric-card p small {
+  grid-column: 1 / -1;
+  color: #7a8597;
+  font-size: 12px;
+}
+
+.rubric-card p {
+  padding-top: 8px;
+  border-top: 1px solid #e5eaf3;
+
+  span {
+    color: #22314a;
+    font-size: 13px;
+    font-weight: 700;
+  }
+
+  b {
+    color: #d70f20;
+  }
+}
+
 .trust-card,
-.goal-card {
+.goal-card,
+.prep-card,
+.help-card {
   margin-top: 12px;
 
   p {
@@ -666,6 +1180,13 @@ const finishScore = async () => {
     color: #46566e;
     line-height: 1.6;
   }
+
+  small {
+    display: block;
+    margin-top: 4px;
+    color: #7a8597;
+    font-size: 12px;
+  }
 }
 
 .trust-card div:first-child {
@@ -692,6 +1213,10 @@ const finishScore = async () => {
   }
 }
 
+.emotion-card .meter i {
+  background: linear-gradient(90deg, #31b367, #ffb020, #f65f61);
+}
+
 .chat-list {
   display: grid;
   gap: 10px;
@@ -818,6 +1343,23 @@ const finishScore = async () => {
   }
 }
 
+.calibration-card {
+  display: grid;
+  gap: 10px;
+  margin-top: 12px;
+}
+
+.calibration-head {
+  display: flex;
+  justify-content: space-between;
+  gap: 10px;
+
+  small {
+    color: #647084;
+    font-size: 12px;
+  }
+}
+
 .status-pill {
   display: inline-flex;
   align-items: center;
@@ -857,10 +1399,65 @@ const finishScore = async () => {
   overflow: hidden;
 }
 
+.prompt-panel {
+  margin-top: 12px;
+}
+
+.prompt-layout {
+  display: grid;
+  grid-template-columns: minmax(520px, 1.2fr) minmax(360px, 0.8fr);
+  gap: 14px;
+  align-items: start;
+}
+
+.prompt-list {
+  min-width: 0;
+}
+
+.prompt-form {
+  padding: 14px;
+  border: 1px solid #e5eaf3;
+  border-radius: 8px;
+  background: #f9fbfe;
+
+  :deep(.el-form-item) {
+    margin-bottom: 12px;
+  }
+
+  :deep(.el-textarea__inner) {
+    line-height: 1.65;
+  }
+}
+
+.prompt-form-head {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 10px;
+  margin-bottom: 12px;
+
+  strong {
+    color: #22314a;
+    font-size: 15px;
+  }
+}
+
+.full-control {
+  width: 100%;
+}
+
+.prompt-actions {
+  margin-top: 2px;
+}
+
 @media (max-width: 1360px) {
   .practice-grid {
     grid-template-columns: 1fr;
   }
+
+  .prompt-layout {
+    grid-template-columns: 1fr;
+  }
 }
 
 @media (max-width: 768px) {
@@ -877,6 +1474,15 @@ const finishScore = async () => {
     grid-template-columns: 1fr;
   }
 
+  .prompt-form {
+    padding: 12px;
+  }
+
+  .prompt-form :deep(.el-col) {
+    max-width: 100%;
+    flex: 0 0 100%;
+  }
+
   .score-grid {
     grid-template-columns: 1fr;
   }
diff --git a/mobile/src/App.vue b/mobile/src/App.vue
index 1cdbdd14..581d1bd7 100644
--- a/mobile/src/App.vue
+++ b/mobile/src/App.vue
@@ -182,6 +182,18 @@
                   <p v-for="(turn, index) in selectedReview.dialogue" :key="`${turn.role}-${index}`" :class="turn.role">
                     <span>{{ turn.label }}</span>
                     {{ turn.text }}
+                    <audio v-if="turn.audioUrl" controls :src="turn.audioUrl"></audio>
+                  </p>
+                </div>
+
+                <div v-if="selectedReview.annotations.length" class="review-annotations">
+                  <b>逐句标注</b>
+                  <p v-for="item in selectedReview.annotations" :key="`${item.turnIndex}-${item.sourceText}`">
+                    <span>第 {{ item.turnIndex }} 句</span>
+                    <small>{{ item.sourceText }}</small>
+                    <em>{{ item.issue }}</em>
+                    <strong>{{ item.rewrite }}</strong>
+                    <i>{{ item.sopPoint }}</i>
                   </p>
                 </div>
 
@@ -192,6 +204,20 @@
                   <p>{{ selectedReview.aiComment }}</p>
                 </div>
 
+                <div class="review-advice-box">
+                  <b>复盘建议</b>
+                  <p v-if="selectedReview.reviewAdvice">{{ selectedReview.reviewAdvice }}</p>
+                  <textarea v-model.trim="reviewAdviceDraft" :disabled="selectedReview.status !== '待复盘'" rows="3" placeholder="写给员工的下一步带教建议" />
+                  <label class="review-score-field">
+                    <span>贡献度加分</span>
+                    <input v-model.number="reviewIncentiveDraft" :disabled="selectedReview.status !== '待复盘'" type="number" min="0" max="100" inputmode="numeric" placeholder="0-100" />
+                  </label>
+                  <label>
+                    <input v-model="reviewAssignNext" :disabled="selectedReview.status !== '待复盘'" type="checkbox" />
+                    <span>同步派发催费沟通再练</span>
+                  </label>
+                </div>
+
                 <button type="button" :disabled="markingReviewed || selectedReview.status !== '待复盘'" @click="markReviewDone">
                   {{ selectedReview.status === '待复盘' ? (markingReviewed ? '处理中' : '标记已复盘') : '已复盘' }}
                 </button>
@@ -199,10 +225,21 @@
               </div>
               <div v-if="!selectedReview" class="result-list">
                 <h3>专项建议</h3>
+                <p v-for="item in practiceAlerts" :key="`${item.type}-${item.title}`">
+                  <b>{{ item.title }}</b>
+                  <small>{{ item.desc }}</small>
+                </p>
                 <p>
                   <b>催费沟通专项</b>
                   <small>优先给低分或待复盘员工指派，复盘后再更新训练安排。</small>
                 </p>
+                <button v-if="activeSupervisorPanel === 'assign'" class="panel-primary assign-button" type="button" :disabled="assigningPractice" @click="dispatchPracticeAssignment">
+                  {{ assigningPractice ? '派发中' : '派发催费专项' }}
+                </button>
+                <p v-for="item in practiceAssignments" :key="item.id || `${item.extPartyId}-${item.scenarioId}`">
+                  <b>{{ item.traineeName }} · {{ item.scenarioName }}</b>
+                  <small>{{ item.createTime }} · {{ item.reason }}</small>
+                </p>
               </div>
             </template>
 
@@ -357,6 +394,15 @@
                   </span>
                   <button class="agenda-action orange" type="button" :disabled="!pendingPracticeReview" @click="openPendingReview">去复盘</button>
                 </div>
+                <div v-if="dailyDrillAssignments.length" class="agenda-daily">
+                  <button v-for="item in dailyDrillAssignments" :key="item.id || item.question || item.reason" type="button" @click="openUserPracticePanel">
+                    <em>{{ item.status === '已完成' ? '✓' : '题' }}</em>
+                    <span>
+                      <b>{{ item.question || item.scenarioName }}</b>
+                      <small>{{ item.status === '已完成' ? item.feedback || '已完成' : '今日微题 · 即答即评' }}</small>
+                    </span>
+                  </button>
+                </div>
               </div>
             </section>
 
@@ -486,85 +532,35 @@
                   </div>
                 </section>
 
-                <div v-if="practiceStatus !== 'idle' || practiceResult" class="practice-panel scene-practice">
-                  <div class="practice-panel-head scene-head">
-                    <button class="detail-back" type="button" @click="closePracticeScene">返回</button>
+                <section v-if="dailyDrillAssignments.length" class="daily-drills">
+                  <div class="daily-drills-head">
                     <span>
-                      <b>场景模拟</b>
-                      <small>第 {{ practiceRoundLabel }} 轮对话（共 {{ practiceTotalRounds }} 轮）</small>
+                      <b>新员工每日三题</b>
+                      <small>{{ dailyDrillCompletedCount }}/{{ dailyDrillAssignments.length }} 已完成</small>
                     </span>
-                    <button v-if="!practiceResult && practiceStatus !== 'idle'" type="button" :disabled="practiceStatus === 'starting' || practiceStatus === 'submitting'" @click="finishMobilePractice">
-                      结束
-                    </button>
+                    <em>即答即评</em>
                   </div>
-
-                  <div class="scene-progress">
-                    <span :style="{ width: `${(practiceRoundLabel / practiceTotalRounds) * 100}%` }"></span>
-                    <b>{{ practiceRoundLabel }}/{{ practiceTotalRounds }}</b>
-                  </div>
-
-                  <div v-if="practiceResult" class="practice-result">
-                    <strong>{{ practiceResult.aiComment }}</strong>
-                    <p>{{ practiceResult.mentorRewrite }}</p>
-                    <div class="scene-rating" aria-label="本轮评分">
-                      <span>★ ★ ★ ★ ☆</span>
-                      <b>{{ practiceResult.totalScore }}分</b>
+                  <article v-for="item in dailyDrillAssignments" :key="item.id || item.question || item.reason" class="daily-drill-card" :class="{ done: item.status === '已完成' }">
+                    <div class="daily-drill-title">
+                      <b>{{ item.question || item.scenarioName }}</b>
+                      <small>{{ item.scenarioName }}</small>
                     </div>
-                    <div class="practice-result-actions">
-                      <button type="button" @click="startMobilePractice">再练一次</button>
-                      <button type="button" @click="goSupervisor">查看主管端</button>
-                    </div>
-                  </div>
-
-                  <div v-else class="practice-live">
-                    <div class="practice-dialogue" aria-label="场景对话">
-                      <div v-for="(turn, index) in practiceTurns" :key="`${turn.role}-${index}`" class="practice-message" :class="turn.role">
-                        <img :src="practiceAvatarSrc(turn.role)" alt="" />
-                        <p>
-                          <span>{{ turn.label }}</span>
-                          {{ turn.text }}
-                          <small class="practice-wave">
-                            <i v-for="(height, barIndex) in waveBars" :key="`${turn.role}-${index}-${barIndex}`" :style="{ height: `${height}px` }"></i>
-                            <b>{{ practiceTurnDuration(turn.role, index) }}</b>
-                          </small>
-                        </p>
-                      </div>
-                    </div>
-                    <div class="dialogue-memory">
-                      <b>对话记忆</b>
-                      <small>已记录 {{ practiceTurns.length }} 条上下文，下一轮会继续带入</small>
-                    </div>
-                    <div v-if="latestCoachFeedback" class="round-rating">
-                      <b>本轮评分（师傅评价）</b>
-                      <span aria-label="4星评分">★ ★ ★ ★ ☆</span>
-                      <small>{{ latestCoachFeedback.text }}</small>
-                      <em>4.0</em>
-                    </div>
-                    <textarea v-model.trim="practiceDraft" rows="3" placeholder="输入你的回应，也可以用语音输入" />
-                    <div class="practice-actions">
-                      <button type="button" :disabled="asrBusy" @click="toggleRecording">
-                        {{ recording ? '停止录音' : asrBusy ? '识别中' : useAudioFileFallback ? '选择语音' : '语音输入' }}
-                      </button>
-                      <input ref="practiceAudioInput" class="practice-audio-input" type="file" accept="audio/*,.mp3,.wav,.m4a,.webm,.ogg" capture @change="handlePracticeAudioFile" />
-                      <button type="button" @click="fillPracticeReply">建议回复</button>
-                      <button type="button" :disabled="practiceStatus === 'starting' || practiceStatus === 'submitting'" @click="submitMobilePractice">
-                        {{ practiceStatus === 'submitting' ? '提交中' : '下一轮' }}
+                    <textarea
+                      v-model="dailyDrillAnswers[item.id || 0]"
+                      :disabled="item.status === '已完成' || !!dailyDrillSubmitting[item.id || 0]"
+                      rows="3"
+                      placeholder="写下你的第一句话或处理要点"
+                    ></textarea>
+                    <div class="daily-drill-actions">
+                      <button type="button" :disabled="item.status === '已完成' || !!dailyDrillSubmitting[item.id || 0]" @click="submitDailyDrill(item)">
+                        {{ item.status === '已完成' ? '已完成' : dailyDrillSubmitting[item.id || 0] ? '提交中' : '提交作答' }}
                       </button>
+                      <small v-if="item.correct !== undefined">{{ item.correct ? '方向正确' : '待补关键点' }}</small>
                     </div>
-                  </div>
-                  <em v-if="practiceMessage">{{ practiceMessage }}</em>
-                </div>
-
-                <div v-if="practiceHistory.length" class="record-list">
-                  <h3>训练历史</h3>
-                  <button v-for="item in practiceHistory" :key="`${item.time}-${item.scene}`" type="button" @click="openUserHistory(item)">
-                    <span>
-                      <b>{{ item.scene }} · {{ item.score }}分</b>
-                      <small>{{ item.time }} · {{ item.summary }}</small>
-                    </span>
-                    <em>{{ item.status }}</em>
-                  </button>
-                </div>
+                    <p v-if="item.feedback" class="daily-drill-feedback">{{ item.feedback }}</p>
+                  </article>
+                  <p v-if="dailyDrillMessage" class="daily-drill-message">{{ dailyDrillMessage }}</p>
+                </section>
               </template>
               <template v-else>
               <button class="panel-row" type="button" @click="handlePrimaryAction">
@@ -640,6 +636,96 @@
               </template>
             </template>
 
+            <template v-else-if="activeUserPanel === 'practice'">
+              <div class="practice-panel scene-practice">
+                <div class="practice-panel-head scene-head">
+                  <button class="detail-back" type="button" @click="closePracticeScene">返回</button>
+                  <span>
+                    <b>场景模拟</b>
+                    <small>第 {{ practiceRoundLabel }} 轮对话（共 {{ practiceTotalRounds }} 轮）</small>
+                  </span>
+                  <button v-if="!practiceResult && practiceStatus !== 'idle'" type="button" :disabled="practiceStatus === 'starting' || practiceStatus === 'submitting'" @click="finishMobilePractice">
+                    结束
+                  </button>
+                </div>
+
+                <div class="scene-progress">
+                  <span :style="{ width: `${(practiceRoundLabel / practiceTotalRounds) * 100}%` }"></span>
+                  <b>{{ practiceRoundLabel }}/{{ practiceTotalRounds }}</b>
+                </div>
+
+                <div v-if="practiceStatus !== 'idle'" class="scene-progress emotion-progress">
+                  <span :style="{ width: clampPercent(practiceEmotionScore) }"></span>
+                  <b>情绪 {{ practiceEmotionScore }}%</b>
+                </div>
+
+                <div v-if="practiceResult" class="practice-result">
+                  <strong>{{ practiceResult.aiComment }}</strong>
+                  <p>{{ practiceResult.mentorRewrite }}</p>
+                  <div class="scene-rating" aria-label="本轮评分">
+                    <span>★ ★ ★ ★ ☆</span>
+                    <b>{{ practiceResult.totalScore }}分</b>
+                  </div>
+                  <div class="practice-result-actions">
+                    <button type="button" @click="startMobilePractice">再练一次</button>
+                    <button type="button" @click="goSupervisor">查看主管端</button>
+                  </div>
+                </div>
+
+                <div v-else class="practice-live">
+                  <div v-if="practicePrepCard" class="practice-prep-card">
+                    <b>预习卡</b>
+                    <small>要点：{{ practicePrepCard.keyPoints.join(' / ') }}</small>
+                    <small>红线：{{ practicePrepCard.redLines.join(' / ') }}</small>
+                    <em>{{ practicePrepCard.scripts[0] }}</em>
+                  </div>
+                  <div class="practice-dialogue" aria-label="场景对话">
+                    <div v-for="(turn, index) in practiceTurns" :key="`${turn.role}-${index}`" class="practice-message" :class="turn.role">
+                      <img :src="practiceAvatarSrc(turn.role)" alt="" />
+                      <p>
+                        <span>{{ turn.label }}</span>
+                        {{ turn.text }}
+                        <small class="practice-wave">
+                          <i v-for="(height, barIndex) in waveBars" :key="`${turn.role}-${index}-${barIndex}`" :style="{ height: `${height}px` }"></i>
+                          <b>{{ practiceTurnDuration(turn.role, index) }}</b>
+                        </small>
+                      </p>
+                    </div>
+                  </div>
+                  <div class="dialogue-memory">
+                    <b>对话记忆</b>
+                    <small>已记录 {{ practiceTurns.length }} 条上下文，下一轮会继续带入</small>
+                  </div>
+                  <div v-if="latestCoachFeedback" class="round-rating">
+                    <b>本轮评分（师傅评价）</b>
+                    <span aria-label="4星评分">★ ★ ★ ★ ☆</span>
+                    <small>{{ latestCoachFeedback.text }}</small>
+                    <em>4.0</em>
+                  </div>
+                  <textarea v-model.trim="practiceDraft" rows="3" placeholder="输入你的回应，也可以用语音输入" />
+                  <div class="practice-actions">
+                    <button type="button" :disabled="asrBusy" @click="toggleRecording">
+                      {{ recording ? '停止录音' : asrBusy ? '识别中' : useAudioFileFallback ? '选择语音' : '语音输入' }}
+                    </button>
+                    <input ref="practiceAudioInput" class="practice-audio-input" type="file" accept="audio/*,.mp3,.wav,.m4a,.webm,.ogg" capture @change="handlePracticeAudioFile" />
+                    <button type="button" :disabled="practiceHelpLoading" @click="askPracticeHelp">
+                      {{ practiceHelpLoading ? '查询中' : '求助SOP' }}
+                    </button>
+                    <button type="button" @click="fillPracticeReply">建议回复</button>
+                    <button type="button" :disabled="practiceStatus === 'starting' || practiceStatus === 'submitting'" @click="submitMobilePractice">
+                      {{ practiceStatus === 'submitting' ? '提交中' : '下一轮' }}
+                    </button>
+                  </div>
+                  <div v-if="practiceHelp" class="practice-help-card">
+                    <b>SOP提示</b>
+                    <small>{{ practiceHelp.answer }}</small>
+                    <em v-if="practiceHelp.reference">{{ practiceHelp.reference }}</em>
+                  </div>
+                </div>
+                <em v-if="practiceMessage">{{ practiceMessage }}</em>
+              </div>
+            </template>
+
             <template v-else-if="activeUserPanel === 'sop' || activeUserPanel === 'cases'">
               <div v-if="roleKey === 'candidate'" class="knowledge-tabs">
                 <button type="button" :class="{ active: activeUserPanel === 'sop' }" @click="switchKnowledgePanel('sop')">SOP</button>
@@ -760,6 +846,18 @@
                   <small>待复盘</small>
                   <b>{{ competencyProfile.pendingReview }}</b>
                 </span>
+                <span>
+                  <small>训练时长</small>
+                  <b>{{ competencyProfile.trainingMinutes ?? 0 }}分</b>
+                </span>
+                <span>
+                  <small>贡献度</small>
+                  <b>{{ competencyProfile.contribution ?? 0 }}</b>
+                </span>
+                <span>
+                  <small>AI等级</small>
+                  <b>{{ competencyProfile.aiLevel || '初级' }}</b>
+                </span>
                 <div class="profile-dims">
                   <p v-for="item in competencyProfile.dimensions" :key="item.label">
                     <span>{{ item.label }}</span>
@@ -767,6 +865,13 @@
                     <small>{{ item.note }}</small>
                   </p>
                 </div>
+                <div v-if="competencyProfile.growthPath?.length" class="growth-path-list">
+                  <p v-for="item in competencyProfile.growthPath" :key="item.level">
+                    <span>{{ item.level }} · {{ item.status }}</span>
+                    <b>{{ item.progress }}%</b>
+                    <small>{{ item.evidence }}</small>
+                  </p>
+                </div>
               </div>
               <div v-if="practiceHistory.length" class="record-list">
                 <h3>训练历史</h3>
@@ -811,6 +916,17 @@
                   <p v-for="(turn, index) in userReviewDetail.dialogue" :key="`${turn.role}-${index}`" :class="turn.role">
                     <span>{{ turn.label }}</span>
                     {{ turn.text }}
+                    <audio v-if="turn.audioUrl" controls :src="turn.audioUrl"></audio>
+                  </p>
+                </div>
+                <div v-if="userReviewDetail.annotations.length" class="review-annotations">
+                  <b>逐句标注</b>
+                  <p v-for="item in userReviewDetail.annotations" :key="`${item.turnIndex}-${item.sourceText}`">
+                    <span>第 {{ item.turnIndex }} 句</span>
+                    <small>{{ item.sourceText }}</small>
+                    <em>{{ item.issue }}</em>
+                    <strong>{{ item.rewrite }}</strong>
+                    <i>{{ item.sopPoint }}</i>
                   </p>
                 </div>
                 <div class="review-summary">
@@ -845,6 +961,10 @@
                 <small>待复盘</small>
                 <b>{{ competencyProfile?.pendingReview ?? workerRole.metrics[2]?.value ?? '-' }}</b>
               </span>
+              <span>
+                <small>AI等级</small>
+                <b>{{ competencyProfile?.aiLevel || '初级' }}</b>
+              </span>
             </div>
           </Card>
         </section>
@@ -1001,7 +1121,7 @@ import { computed, defineComponent, h, nextTick, onBeforeUnmount, ref, watch } f
 
 type RoleKey = 'user' | 'candidate' | 'supervisor';
 type Tone = 'teal' | 'blue' | 'orange' | 'purple' | 'amber';
-type UserPanelKey = '' | 'tasks' | 'sop' | 'cases' | 'submit' | 'profile' | 'history' | 'recommend';
+type UserPanelKey = '' | 'tasks' | 'practice' | 'sop' | 'cases' | 'submit' | 'profile' | 'history' | 'recommend';
 type SupervisorPanelKey = '' | 'team' | 'reviews' | 'assign' | 'weakness' | 'case' | 'sop' | 'profile';
 type FlowTarget = UserPanelKey | SupervisorPanelKey;
 type MentorState = 'idle' | 'listening' | 'thinking' | 'speaking';
@@ -1133,11 +1253,23 @@ interface PracticeTurn {
 interface PracticeStartResponse {
   sessionId: string;
   customerText: string;
+  emotion?: number;
+  trust?: number;
+}
+
+interface PracticePrepCardResponse {
+  keyPoints: string[];
+  redLines: string[];
+  scripts: string[];
+  promptVersion: string;
 }
 
 interface PracticeTurnResponse {
   customerText: string;
   coachHint: string;
+  emotion?: number;
+  trust?: number;
+  redFlag?: boolean;
   roundIndex: number;
   finished: boolean;
 }
@@ -1180,13 +1312,25 @@ interface PracticeDialogue {
   role: PracticeRole;
   label: string;
   text: string;
+  audioUrl?: string;
+}
+
+interface PracticeAnnotation {
+  turnIndex: number;
+  sourceText: string;
+  issue: string;
+  rewrite: string;
+  sopPoint: string;
 }
 
 interface PracticeReviewDetail extends PracticeRecord {
   mentorRewrite: string;
   aiComment: string;
+  reviewAdvice?: string;
+  incentivePoint?: number;
   scoreItems: CompetencyDimension[];
   dialogue: PracticeDialogue[];
+  annotations: PracticeAnnotation[];
 }
 
 interface InterviewQuestion {
@@ -1237,7 +1381,46 @@ interface CompetencyProfile {
   score: number;
   completed: number;
   pendingReview: number;
+  trainingMinutes?: number;
+  contribution?: number;
+  assessmentScore?: number;
+  aiLevel?: string;
   dimensions: CompetencyDimension[];
+  growthPath?: Array<{ level: string; progress: number; status: string; evidence: string }>;
+}
+
+interface PracticeAlert {
+  type: string;
+  title: string;
+  desc: string;
+  severity: string;
+  extPartyId: string;
+}
+
+interface PracticeAssignment {
+  id?: number;
+  extPartyId: string;
+  traineeName: string;
+  scenarioId: string;
+  scenarioName: string;
+  source: string;
+  reason: string;
+  status: string;
+  createTime: string;
+  question?: string;
+  referenceAnswer?: string;
+  userAnswer?: string;
+  feedback?: string;
+  correct?: boolean;
+}
+
+interface DailyDrillAnswerResponse {
+  id: number;
+  status: string;
+  correct: boolean;
+  score: number;
+  feedback: string;
+  referenceAnswer: string;
 }
 
 interface KnowledgeDoc {
@@ -1386,6 +1569,7 @@ const readRoute = (): MobileRoute => {
 
 const userPanelSegments: Record<Exclude<UserPanelKey, ''>, string> = {
   tasks: 'training',
+  practice: 'practice',
   sop: 'knowledge',
   cases: 'cases',
   submit: 'submit',
@@ -1396,6 +1580,7 @@ const userPanelSegments: Record<Exclude<UserPanelKey, ''>, string> = {
 
 const candidatePanelSegments: Record<Exclude<UserPanelKey, ''>, string> = {
   tasks: 'interview',
+  practice: 'interview',
   sop: 'sop',
   cases: 'cases',
   submit: 'materials',
@@ -1437,7 +1622,7 @@ const practiceScenarios: PracticeScenario[] = [
     progress: '33%'
   },
   {
-    id: 'elevator-fault',
+    id: 'repair-elevator-delay',
     title: '电梯故障',
     badge: '应急',
     desc: '电梯故障期间的安抚、解释与反馈',
@@ -1445,18 +1630,18 @@ const practiceScenarios: PracticeScenario[] = [
     progress: '0%'
   },
   {
-    id: 'fee-objection',
-    title: '收费异议',
+    id: 'fee-parking',
+    title: '停车费催缴',
     badge: '高频',
-    desc: '收费标准解释、争议澄清与承诺闭环',
+    desc: '停车费到期提醒、异议解释与关系维护',
     progressText: '1/3',
     progress: '33%'
   },
   {
-    id: 'home-visit',
-    title: '上门沟通',
+    id: 'emergency-elder-fall',
+    title: '突发求助',
     badge: '基础',
-    desc: '上门前说明、到场确认和结果反馈',
+    desc: '老人摔倒等突发情况的响应与协同',
     progressText: '0/3',
     progress: '0%'
   }
@@ -1493,11 +1678,18 @@ const practiceSessionId = ref('');
 const practiceRoundIndex = ref(0);
 const practiceTotalRounds = 3;
 const practiceRoundLabel = computed(() => Math.max(1, Math.min(practiceRoundIndex.value + 1, practiceTotalRounds)));
+const practiceEmotion = ref<number | null>(null);
+const practiceEmotionScore = computed(() => practiceEmotion.value ?? Math.max(45, 76 - practiceRoundIndex.value * 8));
 const waveBars = [12, 20, 28, 16, 34, 24, 18, 32, 22, 30, 14, 26, 18, 35, 20, 12];
 const practiceDraft = ref('');
 const practiceTurns = ref<PracticeTurn[]>([]);
 const practiceResult = ref<PracticeFinishResponse | null>(null);
 const practiceMessage = ref('');
+const latestPracticeAudioUrl = ref('');
+const latestPracticeAudioOssId = ref<number | null>(null);
+const practicePrepCard = ref<PracticePrepCardResponse | null>(null);
+const practiceHelp = ref<KnowledgeSearchResponse | null>(null);
+const practiceHelpLoading = ref(false);
 const interviewStatus = ref<InterviewStatus>('idle');
 const interviewSessionId = ref('');
 const interviewQuestions = ref<InterviewQuestion[]>([]);
@@ -1507,11 +1699,20 @@ const interviewMessage = ref('');
 const practiceHistory = ref<PracticeRecord[]>([]);
 const selectedPracticeScenarioId = ref(practiceScenarios[0].id);
 const practiceReviews = ref<PracticeRecord[]>([]);
+const practiceAssignments = ref<PracticeAssignment[]>([]);
+const dailyDrillAnswers = ref<Record<number, string>>({});
+const dailyDrillSubmitting = ref<Record<number, boolean>>({});
+const dailyDrillMessage = ref('');
+const practiceAlerts = ref<PracticeAlert[]>([]);
 const selectedReview = ref<PracticeReviewDetail | null>(null);
 const userReviewDetail = ref<PracticeReviewDetail | null>(null);
 const userReviewMessage = ref('');
 const reviewMessage = ref('');
 const markingReviewed = ref(false);
+const assigningPractice = ref(false);
+const reviewAdviceDraft = ref('');
+const reviewIncentiveDraft = ref<number | null>(null);
+const reviewAssignNext = ref(false);
 const competencyProfile = ref<CompetencyProfile | null>(null);
 const practiceDataReady = ref(false);
 const activeUserPanel = ref<UserPanelKey>('');
@@ -1577,7 +1778,20 @@ const roleAvatarSrc = computed(() => {
 });
 const practiceAvatarSrc = (role: PracticeRole) => `${import.meta.env.BASE_URL}practice/${role === 'customer' ? 'customer' : role === 'trainee' ? 'trainee' : 'coach'}-avatar.svg`;
 const practiceTurnDuration = (role: PracticeRole, index: number) => (role === 'coach' ? '00:15' : role === 'trainee' ? '已发送' : index > 0 ? '00:12' : '00:18');
-const selectedPracticeScenario = computed(() => practiceScenarios.find((item) => item.id === selectedPracticeScenarioId.value) || practiceScenarios[0]);
+const selectedPracticeScenario = computed<PracticeScenario>(() => {
+  const preset = practiceScenarios.find((item) => item.id === selectedPracticeScenarioId.value);
+  if (preset) return preset;
+  const assignment = practiceAssignments.value.find((item) => item.scenarioId === selectedPracticeScenarioId.value);
+  if (!assignment) return practiceScenarios[0];
+  return {
+    id: assignment.scenarioId,
+    title: assignment.scenarioName || '专项训练',
+    badge: assignment.source === 'retry' ? '重练' : '专项',
+    desc: assignment.reason || '主管派发训练',
+    progressText: assignment.status === '已完成' ? '已完成' : '0/1',
+    progress: assignment.status === '已完成' ? '100%' : '0%'
+  };
+});
 const formatPracticeScore = (score: number | string) => {
   const value = Number(score);
   return Number.isFinite(value) ? value.toFixed(1) : String(score || '4.0');
@@ -1677,6 +1891,7 @@ const userPanelTitle = computed(() => {
     roleKey.value === 'candidate'
       ? {
           tasks: '面试任务',
+          practice: '面试练习',
           sop: '岗位SOP',
           cases: '案例预习',
           submit: '补充资料',
@@ -1686,6 +1901,7 @@ const userPanelTitle = computed(() => {
         }
       : {
           tasks: '场景模拟',
+          practice: '场景对练',
           sop: 'SOP查询',
           cases: '案例学习',
           submit: '提交素材',
@@ -1847,11 +2063,15 @@ const transcribeRecording = async (blob: Blob, filename = 'practice.webm') => {
   try {
     const form = new FormData();
     form.append('file', blob, filename);
-    const data = await readApi<{ text: string }>(
+    const data = await readApi<{ text: string; audioUrl?: string; ossId?: number }>(
       await fetch('/dev-api/api/ai/asr', { method: 'POST', headers: authOnlyHeaders(), body: form })
     );
     practiceDraft.value = data.text;
+    latestPracticeAudioUrl.value = data.audioUrl || '';
+    latestPracticeAudioOssId.value = data.ossId ?? null;
   } catch (error) {
+    latestPracticeAudioUrl.value = '';
+    latestPracticeAudioOssId.value = null;
     practiceMessage.value = error instanceof Error ? error.message : '语音识别失败，请改用文字输入';
   } finally {
     asrBusy.value = false;
@@ -1972,6 +2192,16 @@ const openUserPracticePanel = () => {
   scrollToTop();
 };
 
+const openPracticeScenePage = () => {
+  activeTabLabel.value = '练';
+  userBuildingOpen.value = false;
+  activeUserPanel.value = 'practice';
+  userReviewDetail.value = null;
+  userReviewMessage.value = '';
+  navigatePath(userPanelPath('practice'));
+  scrollToTop();
+};
+
 const resetPracticeConversation = () => {
   practiceStatus.value = 'idle';
   practiceSessionId.value = '';
@@ -1980,6 +2210,10 @@ const resetPracticeConversation = () => {
   practiceTurns.value = [];
   practiceResult.value = null;
   practiceMessage.value = '';
+  practicePrepCard.value = null;
+  practiceHelp.value = null;
+  practiceHelpLoading.value = false;
+  practiceEmotion.value = null;
 };
 
 const selectPracticeScenario = (id: string) => {
@@ -1989,6 +2223,7 @@ const selectPracticeScenario = (id: string) => {
 
 const closePracticeScene = () => {
   resetPracticeConversation();
+  openUserPracticePanel();
 };
 
 const handlePrimaryAction = () => {
@@ -2000,7 +2235,7 @@ const handlePrimaryAction = () => {
     tap(workerRole.value.primary.cta);
     return;
   }
-  openUserPracticePanel();
+  openPracticeScenePage();
   void startMobilePractice();
 };
 
@@ -2215,7 +2450,10 @@ const startMentorVoicePress = async (event: Event) => {
 };
 
 const startAgendaPractice = () => {
-  openUserPracticePanel();
+  if (assignedPracticeTask.value?.scenarioId) {
+    selectedPracticeScenarioId.value = assignedPracticeTask.value.scenarioId;
+  }
+  openPracticeScenePage();
   void startMobilePractice();
 };
 
@@ -2293,7 +2531,7 @@ const isFlowActive = (item: FlowStep) =>
 
 const openCandidateAction = (panel: UserPanelKey) => {
   activeTabLabel.value =
-    ({ tasks: '面试', sop: '知识', cases: '知识', submit: '我的', profile: '我的', history: '我的', recommend: '知识' } as Partial<Record<UserPanelKey, string>>)[panel] || '首页';
+    ({ tasks: '面试', practice: '面试', sop: '知识', cases: '知识', submit: '我的', profile: '我的', history: '我的', recommend: '知识' } as Partial<Record<UserPanelKey, string>>)[panel] || '首页';
   activeUserPanel.value = panel;
   userReviewDetail.value = null;
   userReviewMessage.value = '';
@@ -2340,7 +2578,7 @@ const openUserAction = (panel: UserPanelKey) => {
   }
 
   activeTabLabel.value =
-    ({ tasks: '练', sop: '问', cases: '问', submit: '我', profile: '我', history: '我', recommend: '问' } as Partial<Record<UserPanelKey, string>>)[panel] || '今日';
+    ({ tasks: '练', practice: '练', sop: '问', cases: '问', submit: '我', profile: '我', history: '我', recommend: '问' } as Partial<Record<UserPanelKey, string>>)[panel] || '今日';
   userBuildingOpen.value = false;
   activeUserPanel.value = panel;
   userReviewDetail.value = null;
@@ -2392,7 +2630,7 @@ const openUserTool = (item: ToolItem) => {
   }
 
   if (item.title === '每日一练') {
-    openUserPracticePanel();
+    openPracticeScenePage();
     void startMobilePractice();
     return;
   }
@@ -2562,12 +2800,14 @@ const reviewDetailFromRecord = (item: PracticeRecord): PracticeReviewDetail => (
   ...item,
   mentorRewrite: `建议复盘时围绕这条记录继续追问：${item.summary}`,
   aiComment: item.summary,
+  reviewAdvice: '',
   scoreItems: [
     { label: '总分', value: item.score, note: '本条对练综合评分' }
   ],
   dialogue: [
     { role: 'coach', label: 'AI教练', text: item.summary }
-  ]
+  ],
+  annotations: []
 });
 
 const reviewDetailPlaceholder = (id: number): PracticeReviewDetail => ({
@@ -2580,8 +2820,10 @@ const reviewDetailPlaceholder = (id: number): PracticeReviewDetail => ({
   summary: '正在加载复盘详情',
   mentorRewrite: '正在加载导师改写',
   aiComment: '正在加载AI点评',
+  reviewAdvice: '',
   scoreItems: [],
-  dialogue: []
+  dialogue: [],
+  annotations: []
 });
 
 
@@ -2716,6 +2958,44 @@ const fillPracticeReply = () => {
     '如果今天无法处理完，我会同步主管给您替代方案，并约定下一次反馈时间。'
   ];
   practiceDraft.value = replies[Math.min(practiceRoundIndex.value, replies.length - 1)];
+  latestPracticeAudioUrl.value = '';
+  latestPracticeAudioOssId.value = null;
+};
+
+const loadPracticePrepCard = async () => {
+  try {
+    practicePrepCard.value = await readApi<PracticePrepCardResponse>(
+      await fetch(`/dev-api/api/train/practice/scenarios/${selectedPracticeScenarioId.value}/prep-card`, {
+        headers: apiHeaders()
+      })
+    );
+  } catch {
+    practicePrepCard.value = null;
+  }
+};
+
+const askPracticeHelp = async () => {
+  practiceHelpLoading.value = true;
+  practiceMessage.value = '';
+  practiceHelp.value = null;
+  try {
+    const queryText = `${selectedPracticeScenario.value.title} ${selectedPracticeScenario.value.desc}`;
+    const data = await readApi<KnowledgeSearchResponse>(
+      await fetch('/dev-api/api/knowledge/search', {
+        method: 'POST',
+        headers: apiHeaders(),
+        body: JSON.stringify({ queryText, category: 'sop', position: '生活顾问', source: 'practice_help', limit: 3 })
+      })
+    );
+    if (!data.answer && !data.snippets?.length) {
+      throw new Error('未检索到可引用 SOP');
+    }
+    practiceHelp.value = data;
+  } catch (error) {
+    practiceMessage.value = error instanceof Error ? error.message : 'SOP 求助失败，请稍后重试';
+  } finally {
+    practiceHelpLoading.value = false;
+  }
 };
 
 const startMobilePractice = async () => {
@@ -2723,8 +3003,12 @@ const startMobilePractice = async () => {
   practiceMessage.value = '';
   practiceResult.value = null;
   practiceDraft.value = '';
+  latestPracticeAudioUrl.value = '';
+  latestPracticeAudioOssId.value = null;
   practiceTurns.value = [];
   practiceRoundIndex.value = 0;
+  practiceHelp.value = null;
+  await loadPracticePrepCard();
   try {
     const data = await readApi<PracticeStartResponse>(
       await fetch('/dev-api/api/train/practice/start', {
@@ -2734,6 +3018,7 @@ const startMobilePractice = async () => {
       })
     );
     practiceSessionId.value = data.sessionId;
+    practiceEmotion.value = data.emotion ?? null;
     appendPracticeTurn('customer', data.customerText);
     practiceStatus.value = 'active';
   } catch (error) {
@@ -2763,6 +3048,8 @@ const submitMobilePractice = async () => {
     return;
   }
   const traineeText = practiceDraft.value;
+  const traineeAudioUrl = latestPracticeAudioUrl.value;
+  const traineeAudioOssId = latestPracticeAudioOssId.value;
   practiceDraft.value = '';
   practiceMessage.value = '';
   practiceStatus.value = 'submitting';
@@ -2772,11 +3059,15 @@ const submitMobilePractice = async () => {
       await fetch('/dev-api/api/train/practice/turn', {
         method: 'POST',
         headers: apiHeaders(),
-        body: JSON.stringify({ sessionId: practiceSessionId.value, roundIndex: practiceRoundIndex.value, traineeText })
+        body: JSON.stringify({ sessionId: practiceSessionId.value, roundIndex: practiceRoundIndex.value, traineeText, traineeAudioUrl, traineeAudioOssId })
       })
     );
-    if (data.coachHint) {
-      appendPracticeTurn('coach', data.coachHint);
+    latestPracticeAudioUrl.value = '';
+    latestPracticeAudioOssId.value = null;
+    practiceEmotion.value = data.emotion ?? practiceEmotion.value;
+    const coachHint = data.redFlag ? data.coachHint || '红线纠偏：先承接诉求，再给责任人与反馈节点。' : data.coachHint;
+    if (coachHint) {
+      appendPracticeTurn('coach', coachHint);
     }
     if (data.finished) {
       await finishMobilePractice();
@@ -2871,6 +3162,8 @@ const loadSupervisorReviewDetail = async (id: number) => {
     selectedReview.value = await readApi<PracticeReviewDetail>(
       await fetch(`/dev-api/api/aihr/mobile/practice/reviews/${id}`, { headers: apiHeaders() })
     );
+    reviewAdviceDraft.value = selectedReview.value.reviewAdvice || '';
+    reviewIncentiveDraft.value = selectedReview.value.incentivePoint ?? null;
   } catch (error) {
     reviewMessage.value = error instanceof Error ? error.message : '复盘详情加载失败';
   }
@@ -2886,6 +3179,9 @@ const openPracticeReview = async (item: PracticeRecord) => {
   activeUserPanel.value = '';
   selectedReview.value = reviewDetailFromRecord(item);
   reviewMessage.value = '';
+  reviewAdviceDraft.value = '';
+  reviewIncentiveDraft.value = null;
+  reviewAssignNext.value = false;
   navigatePath(`${supervisorPanelPath('reviews')}/${item.id}`);
   scrollToTop();
   await loadSupervisorReviewDetail(item.id);
@@ -2894,10 +3190,25 @@ const openPracticeReview = async (item: PracticeRecord) => {
 const closeSupervisorReviewDetail = () => {
   selectedReview.value = null;
   reviewMessage.value = '';
+  reviewAdviceDraft.value = '';
+  reviewIncentiveDraft.value = null;
+  reviewAssignNext.value = false;
   navigatePath(supervisorPanelPath('reviews'));
   scrollToTop();
 };
 
+const normalizeReviewIncentive = () => {
+  const raw = reviewIncentiveDraft.value as number | string | null;
+  if (raw === null || raw === '') {
+    return null;
+  }
+  const value = Number(raw);
+  if (!Number.isFinite(value)) {
+    return null;
+  }
+  return Math.max(0, Math.min(100, Math.round(value)));
+};
+
 const markReviewDone = async () => {
   if (!selectedReview.value?.id) {
     return;
@@ -2905,14 +3216,23 @@ const markReviewDone = async () => {
   markingReviewed.value = true;
   reviewMessage.value = '';
   const reviewId = selectedReview.value.id;
+  const advice = reviewAdviceDraft.value || '已完成复盘，下一轮重点补齐责任人、反馈节点和SOP依据。';
+  const incentivePoint = normalizeReviewIncentive();
   try {
     await readApi<void>(
       await fetch(`/dev-api/api/aihr/mobile/practice/reviews/${reviewId}/reviewed`, {
         method: 'POST',
-        headers: apiHeaders()
+        headers: apiHeaders(),
+        body: JSON.stringify({
+          reviewer: '主管',
+          advice,
+          incentivePoint,
+          nextScenarioId: reviewAssignNext.value ? 'fee-parking' : '',
+          nextReason: reviewAssignNext.value ? '复盘建议：催费沟通再练' : ''
+        })
       })
     );
-    selectedReview.value = { ...selectedReview.value, status: '已复盘' };
+    selectedReview.value = { ...selectedReview.value, status: '已复盘', reviewAdvice: advice, incentivePoint: incentivePoint ?? selectedReview.value.incentivePoint };
     reviewMessage.value = '已标记复盘';
     await fetchPracticeData();
     await fetchMobileHome();
@@ -2923,6 +3243,85 @@ const markReviewDone = async () => {
   }
 };
 
+const dispatchPracticeAssignment = async () => {
+  assigningPractice.value = true;
+  reviewMessage.value = '';
+  try {
+    const target = practiceReviews.value[0];
+    await readApi<PracticeAssignment>(
+      await fetch('/dev-api/api/aihr/mobile/practice/assignments', {
+        method: 'POST',
+        headers: apiHeaders(),
+        body: JSON.stringify({
+          extPartyId: phone.value || 'mobile-user',
+          traineeName: target?.trainee || '管家(生活顾问)',
+          scenarioId: 'fee-parking',
+          scenarioName: '停车费催缴',
+          source: 'manual',
+          reason: '主管派发：催费沟通专项'
+        })
+      })
+    );
+    reviewMessage.value = '已派发催费专项';
+    await fetchPracticeData();
+    await fetchMobileHome();
+  } catch (error) {
+    reviewMessage.value = error instanceof Error ? error.message : '派发失败';
+  } finally {
+    assigningPractice.value = false;
+  }
+};
+
+const syncDailyDrillAnswers = (assignments: PracticeAssignment[]) => {
+  const next = { ...dailyDrillAnswers.value };
+  assignments.forEach((item) => {
+    if (item.source === 'daily' && item.id && item.userAnswer && !next[item.id]) {
+      next[item.id] = item.userAnswer;
+    }
+  });
+  dailyDrillAnswers.value = next;
+};
+
+const submitDailyDrill = async (item: PracticeAssignment) => {
+  if (!item.id) {
+    dailyDrillMessage.value = '每日三题缺少任务编号';
+    return;
+  }
+  const answer = (dailyDrillAnswers.value[item.id] || '').trim();
+  if (!answer) {
+    dailyDrillMessage.value = '请先填写作答内容';
+    return;
+  }
+  dailyDrillMessage.value = '';
+  dailyDrillSubmitting.value = { ...dailyDrillSubmitting.value, [item.id]: true };
+  try {
+    const data = await readApi<DailyDrillAnswerResponse>(
+      await fetch(`/dev-api/api/aihr/mobile/practice/assignments/${item.id}/answer`, {
+        method: 'POST',
+        headers: apiHeaders(),
+        body: JSON.stringify({ answer })
+      })
+    );
+    practiceAssignments.value = practiceAssignments.value.map((current) =>
+      current.id === item.id
+        ? {
+            ...current,
+            status: data.status,
+            correct: data.correct,
+            userAnswer: answer,
+            feedback: data.feedback,
+            referenceAnswer: data.referenceAnswer
+          }
+        : current
+    );
+    dailyDrillMessage.value = data.correct ? '回答方向正确' : '已给出补充建议';
+  } catch (error) {
+    dailyDrillMessage.value = error instanceof Error ? error.message : '提交失败';
+  } finally {
+    dailyDrillSubmitting.value = { ...dailyDrillSubmitting.value, [item.id]: false };
+  }
+};
+
 const validatePhone = () => {
   if (!phonePattern.test(phone.value)) {
     authMessage.value = '请输入正确手机号';
@@ -3137,6 +3536,11 @@ const fetchPracticeData = async () => {
     practiceDataReady.value = false;
     practiceHistory.value = [];
     practiceReviews.value = [];
+    practiceAssignments.value = [];
+    dailyDrillAnswers.value = {};
+    dailyDrillSubmitting.value = {};
+    dailyDrillMessage.value = '';
+    practiceAlerts.value = [];
     selectedReview.value = null;
     userReviewDetail.value = null;
     competencyProfile.value = null;
@@ -3146,12 +3550,16 @@ const fetchPracticeData = async () => {
   try {
     const extPartyId = encodeURIComponent(phone.value || 'mobile-user');
     if (roleKey.value === 'user') {
-      const [history, profile] = await Promise.all([
+      const [history, profile, assignments] = await Promise.all([
         readApi<PracticeRecord[]>(await fetch(`/dev-api/api/aihr/mobile/practice/history?extPartyId=${extPartyId}`, { headers: apiHeaders() })),
-        readApi<CompetencyProfile>(await fetch(`/dev-api/api/aihr/mobile/profile?extPartyId=${extPartyId}`, { headers: apiHeaders() }))
+        readApi<CompetencyProfile>(await fetch(`/dev-api/api/aihr/mobile/profile?extPartyId=${extPartyId}`, { headers: apiHeaders() })),
+        readApi<PracticeAssignment[]>(await fetch(`/dev-api/api/aihr/mobile/practice/assignments?extPartyId=${extPartyId}`, { headers: apiHeaders() }))
       ]);
       practiceHistory.value = history || [];
       competencyProfile.value = profile || null;
+      practiceAssignments.value = assignments || [];
+      syncDailyDrillAnswers(practiceAssignments.value);
+      practiceAlerts.value = [];
       practiceDataReady.value = true;
       practiceReviews.value = [];
       selectedReview.value = null;
@@ -3159,14 +3567,24 @@ const fetchPracticeData = async () => {
     }
 
     practiceDataReady.value = false;
-    practiceReviews.value =
-      (await readApi<PracticeRecord[]>(await fetch('/dev-api/api/aihr/mobile/practice/reviews', { headers: apiHeaders() }))) || [];
+    const [reviews, alerts, assignments] = await Promise.all([
+      readApi<PracticeRecord[]>(await fetch('/dev-api/api/aihr/mobile/practice/reviews', { headers: apiHeaders() })),
+      readApi<PracticeAlert[]>(await fetch('/dev-api/api/aihr/mobile/practice/alerts', { headers: apiHeaders() })),
+      readApi<PracticeAssignment[]>(await fetch('/dev-api/api/aihr/mobile/practice/assignments', { headers: apiHeaders() }))
+    ]);
+    practiceReviews.value = reviews || [];
+    practiceAlerts.value = alerts || [];
+    practiceAssignments.value = assignments || [];
+    syncDailyDrillAnswers(practiceAssignments.value);
     practiceHistory.value = [];
     competencyProfile.value = null;
   } catch {
     practiceDataReady.value = false;
     practiceHistory.value = [];
     practiceReviews.value = [];
+    practiceAssignments.value = [];
+    dailyDrillSubmitting.value = {};
+    practiceAlerts.value = [];
     selectedReview.value = null;
     userReviewDetail.value = null;
     competencyProfile.value = null;
@@ -3193,6 +3611,11 @@ const applyRouteFromLocation = () => {
       activeTabLabel.value = '练';
       activeUserPanel.value = 'tasks';
       void fetchPracticeData();
+    } else if (route.page === 'practice') {
+      activeTabLabel.value = '练';
+      activeUserPanel.value = 'practice';
+      void fetchPracticeData();
+      if (practiceStatus.value === 'idle' && !practiceResult.value) void startMobilePractice();
     } else if (route.page === 'knowledge') {
       activeTabLabel.value = '今日';
       sopReturnTabLabel.value = '今日';
@@ -3442,9 +3865,24 @@ const userPrimaryTask = computed<PrimaryTask>(() => {
 });
 const latestPracticeReview = computed(() => practiceHistory.value[0] || null);
 const pendingPracticeReview = computed(() => practiceHistory.value.find((item) => item.status === '待复盘') || latestPracticeReview.value || null);
+const dailyDrillAssignments = computed(() => practiceAssignments.value.filter((item) => item.source === 'daily'));
+const dailyDrillCompletedCount = computed(() => dailyDrillAssignments.value.filter((item) => item.status === '已完成').length);
+const assignedPracticeTask = computed(() => practiceAssignments.value.find((item) => item.source !== 'daily' && item.status === '待训练') || null);
 const todayTrainingTask = computed(() => ({
-  title: practiceDataReady.value && userPrimaryTask.value.title ? userPrimaryTask.value.title : '每日小训:催费沟通 8分钟',
-  desc: practiceDataReady.value && userPrimaryTask.value.desc ? userPrimaryTask.value.desc : '学一学更专业，说一说更有效'
+  title: assignedPracticeTask.value
+    ? `待训:${assignedPracticeTask.value.scenarioName}`
+    : dailyDrillAssignments.value.length
+      ? `每日三题:${dailyDrillCompletedCount.value}/${dailyDrillAssignments.value.length}`
+      : practiceDataReady.value && userPrimaryTask.value.title
+        ? userPrimaryTask.value.title
+        : '每日小训:催费沟通 8分钟',
+  desc: assignedPracticeTask.value
+    ? assignedPracticeTask.value.reason
+    : dailyDrillAssignments.value.length
+      ? '新员工微题,作答后即时反馈'
+      : practiceDataReady.value && userPrimaryTask.value.desc
+        ? userPrimaryTask.value.desc
+        : '学一学更专业，说一说更有效'
 }));
 const reviewAgendaTitle = computed(() => (pendingPracticeReview.value ? `待复盘:${pendingPracticeReview.value.scene || '昨天的投诉对练'}` : '待复盘:昨天的投诉对练'));
 const reviewAgendaDesc = computed(() =>
@@ -4029,6 +4467,129 @@ p {
   border: 1px solid rgba(15, 174, 166, 0.12);
 }
 
+.daily-drills {
+  display: grid;
+  gap: 10px;
+  margin-bottom: 14px;
+}
+
+.daily-drills-head {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 10px;
+}
+
+.daily-drills-head b,
+.daily-drills-head small {
+  display: block;
+}
+
+.daily-drills-head b {
+  color: var(--text-primary);
+  font-size: 16px;
+  line-height: 1.25;
+  font-weight: 850;
+}
+
+.daily-drills-head small,
+.daily-drill-title small,
+.daily-drill-actions small {
+  color: var(--text-secondary);
+  font-size: 12px;
+  line-height: 1.3;
+  font-weight: 700;
+}
+
+.daily-drills-head em {
+  padding: 5px 8px;
+  border-radius: 8px;
+  background: #eef8f1;
+  color: #2f8f5b;
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 850;
+}
+
+.daily-drill-card {
+  padding: 12px;
+  border-radius: 8px;
+  border: 1px solid rgba(76, 145, 88, 0.14);
+  background: #ffffff;
+  display: grid;
+  gap: 9px;
+}
+
+.daily-drill-card.done {
+  background: #f8fbf4;
+}
+
+.daily-drill-title b {
+  display: block;
+  color: var(--text-primary);
+  font-size: 14px;
+  line-height: 1.35;
+  font-weight: 850;
+}
+
+.daily-drill-title small {
+  display: block;
+  margin-top: 3px;
+}
+
+.daily-drill-card textarea {
+  width: 100%;
+  min-height: 82px;
+  resize: vertical;
+  border-radius: 8px;
+  border: 1px solid rgba(213, 225, 233, 0.9);
+  padding: 10px;
+  color: var(--text-primary);
+  background: #fbfdff;
+  font-size: 14px;
+  line-height: 1.45;
+  outline: none;
+}
+
+.daily-drill-card textarea:disabled {
+  color: var(--text-secondary);
+  background: #f3f6f8;
+}
+
+.daily-drill-actions {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 10px;
+}
+
+.daily-drill-actions button {
+  min-height: 36px;
+  border-radius: 8px;
+  padding: 0 12px;
+  background: #2f8f5b;
+  color: #ffffff;
+  font-size: 13px;
+  font-weight: 850;
+}
+
+.daily-drill-actions button:disabled {
+  background: #dce6df;
+  color: #778879;
+}
+
+.daily-drill-feedback,
+.daily-drill-message {
+  margin: 0;
+  border-radius: 8px;
+  padding: 9px 10px;
+  background: #fff8ed;
+  color: #6b4a15;
+  font-size: 12px;
+  line-height: 1.45;
+  font-weight: 650;
+}
+
 .scenario-shell {
   display: grid;
   gap: 12px;
@@ -5561,6 +6122,57 @@ p {
   transform: none;
 }
 
+.agenda-daily {
+  display: grid;
+  gap: 7px;
+}
+
+.agenda-daily button {
+  min-height: 58px;
+  padding: 10px;
+  border-radius: 8px;
+  background: #f8fbf4;
+  border: 1px solid rgba(76, 145, 88, 0.12);
+  display: grid;
+  grid-template-columns: 30px minmax(0, 1fr);
+  align-items: center;
+  gap: 8px;
+  text-align: left;
+}
+
+.agenda-daily em {
+  width: 26px;
+  height: 26px;
+  border-radius: 8px;
+  background: #2f8f5b;
+  color: #ffffff;
+  display: grid;
+  place-items: center;
+  font-size: 12px;
+  font-style: normal;
+  font-weight: 900;
+}
+
+.agenda-daily b,
+.agenda-daily small {
+  display: block;
+}
+
+.agenda-daily b {
+  color: var(--text-primary);
+  font-size: 13px;
+  line-height: 1.28;
+  font-weight: 850;
+}
+
+.agenda-daily small {
+  margin-top: 4px;
+  color: var(--text-secondary);
+  font-size: 11px;
+  line-height: 1.3;
+  font-weight: 650;
+}
+
 .map-grid {
   display: grid;
   grid-template-columns: repeat(2, minmax(0, 1fr));
@@ -5846,6 +6458,21 @@ p {
   font-weight: 900;
 }
 
+.emotion-progress::before,
+.emotion-progress span {
+  right: 82px;
+}
+
+.emotion-progress span {
+  right: auto;
+  background: linear-gradient(90deg, #25b46f, #ffb020, #f65f61);
+}
+
+.emotion-progress b {
+  width: 72px;
+  color: #c96513;
+}
+
 .practice-panel-head span,
 .practice-panel-head b {
   color: var(--text-primary);
@@ -6166,7 +6793,7 @@ p {
 
 .practice-actions {
   display: grid;
-  grid-template-columns: repeat(3, minmax(0, 1fr));
+  grid-template-columns: repeat(4, minmax(0, 1fr));
   gap: 9px;
 }
 
@@ -6204,6 +6831,33 @@ p {
   gap: 9px;
 }
 
+.practice-prep-card,
+.practice-help-card {
+  display: grid;
+  gap: 6px;
+  padding: 10px;
+  border: 1px solid rgba(15, 174, 166, 0.14);
+  border-radius: 12px;
+  background: var(--primary-teal-light);
+}
+
+.practice-prep-card b,
+.practice-help-card b {
+  color: var(--text-primary);
+  font-size: 13px;
+  font-weight: 900;
+}
+
+.practice-prep-card small,
+.practice-help-card small,
+.practice-prep-card em,
+.practice-help-card em {
+  color: var(--text-secondary);
+  font-size: 12px;
+  font-style: normal;
+  line-height: 1.45;
+}
+
 .practice-result strong {
   color: var(--text-primary);
   font-size: 15px;
@@ -6610,6 +7264,10 @@ p {
   font-weight: 650;
 }
 
+.assign-button {
+  width: 100%;
+}
+
 .file-picker {
   min-height: 90px;
   padding: 16px;
@@ -7415,6 +8073,42 @@ p {
   font-weight: 600;
 }
 
+.growth-path-list {
+  grid-column: 1 / -1;
+  display: grid;
+  gap: 8px;
+}
+
+.growth-path-list p {
+  margin: 0;
+  padding: 10px 12px;
+  border-radius: 10px;
+  background: #ffffff;
+  display: grid;
+  grid-template-columns: 1fr auto;
+  gap: 5px 10px;
+  box-shadow: var(--shadow-sm);
+}
+
+.growth-path-list span {
+  color: var(--primary-teal-active);
+  font-size: 13px;
+  font-weight: 900;
+}
+
+.growth-path-list b {
+  color: var(--text-primary);
+  font-size: 15px;
+  font-weight: 900;
+}
+
+.growth-path-list small {
+  grid-column: 1 / -1;
+  color: var(--text-secondary);
+  font-size: 12px;
+  line-height: 1.45;
+}
+
 .record-list {
   margin-top: 14px;
   display: grid;
@@ -7488,7 +8182,7 @@ p {
   margin-top: 14px;
   padding: 16px;
   border: 1px solid rgba(15, 174, 166, 0.18);
-  border-radius: 16px;
+  border-radius: 8px;
   background: rgba(240, 253, 252, 0.4);
   display: grid;
   gap: 12px;
@@ -7577,6 +8271,112 @@ p {
   overflow: auto;
 }
 
+.review-dialogue audio {
+  width: 100%;
+  margin-top: 6px;
+}
+
+.review-annotations {
+  display: grid;
+  gap: 8px;
+}
+
+.review-annotations > b {
+  color: var(--text-primary);
+  font-size: 14px;
+  font-weight: 900;
+}
+
+.review-annotations p {
+  display: grid;
+  gap: 5px;
+  margin: 0;
+  padding: 10px;
+  border-radius: 12px;
+  background: var(--primary-teal-light);
+}
+
+.review-annotations span,
+.review-annotations em,
+.review-annotations i {
+  color: var(--text-secondary);
+  font-size: 12px;
+  font-style: normal;
+}
+
+.review-annotations small {
+  color: var(--text-primary);
+  font-size: 13px;
+  line-height: 1.45;
+}
+
+.review-annotations strong {
+  color: var(--primary-teal-active);
+  font-size: 12px;
+  line-height: 1.45;
+}
+
+.review-advice-box {
+  display: grid;
+  gap: 8px;
+}
+
+.review-advice-box > b {
+  color: var(--text-primary);
+  font-size: 14px;
+  font-weight: 900;
+}
+
+.review-advice-box p {
+  margin: 0;
+  padding: 10px;
+  border-radius: 10px;
+  color: var(--text-primary);
+  background: #ffffff;
+  box-shadow: var(--shadow-sm);
+  font-size: 13px;
+  line-height: 1.45;
+}
+
+.review-advice-box textarea {
+  min-height: 74px;
+  resize: vertical;
+  border: 1px solid var(--line-soft);
+  border-radius: 10px;
+  padding: 10px;
+  color: var(--text-primary);
+  background: #ffffff;
+  font-size: 13px;
+  line-height: 1.45;
+  outline: none;
+}
+
+.review-advice-box label {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  color: var(--text-secondary);
+  font-size: 12px;
+  font-weight: 800;
+}
+
+.review-advice-box .review-score-field {
+  justify-content: space-between;
+}
+
+.review-advice-box input[type='number'] {
+  width: 96px;
+  min-height: 36px;
+  border: 1px solid var(--line-soft);
+  border-radius: 10px;
+  padding: 0 10px;
+  color: var(--text-primary);
+  background: #ffffff;
+  font-size: 13px;
+  font-weight: 800;
+  outline: none;
+}
+
 .review-detail > button:not(.detail-back) {
   min-height: 42px;
   border-radius: 10px;
diff --git a/scripts/demo-check.sh b/scripts/demo-check.sh
index 789cb44e..a35ed931 100755
--- a/scripts/demo-check.sh
+++ b/scripts/demo-check.sh
@@ -31,6 +31,47 @@ check_url() {
   echo "OK: $name"
 }
 
+pilot_sql_scalar() {
+  docker exec wygj-mysql mysql -uroot -proot --default-character-set=utf8mb4 -N -B -D ry-vue -e "$1" 2>/dev/null
+}
+
+check_pilot_samples() {
+  if ! command -v docker >/dev/null || ! docker ps --format '{{.Names}}' | grep -qx 'wygj-mysql'; then
+    [[ "${AIHR_PILOT_STRICT:-false}" != "true" ]] || fail "pilot DB sample counts unavailable (wygj-mysql not running)"
+    echo "SKIP: pilot DB sample counts (wygj-mysql not running)"
+    return
+  fi
+
+  local scenario_count calibration_stats calibration_count calibration_matched sop_total sop_usable
+  scenario_count="$(pilot_sql_scalar "SELECT COUNT(*) FROM aihr_practice_scenario WHERE tenant_id = '000000' AND position = '生活顾问' AND enabled = 1")"
+  calibration_stats="$(pilot_sql_scalar "
+    SELECT COUNT(*) AS total,
+           COALESCE(SUM(CASE
+             WHEN (CASE WHEN c.original_score < 60 THEN 0 WHEN c.original_score < 75 THEN 1 WHEN c.original_score < 90 THEN 2 ELSE 3 END)
+                = (CASE WHEN c.corrected_score < 60 THEN 0 WHEN c.corrected_score < 75 THEN 1 WHEN c.corrected_score < 90 THEN 2 ELSE 3 END)
+             THEN 1 ELSE 0 END), 0) AS matched
+    FROM aihr_practice_calibration c
+    JOIN (
+      SELECT session_id, MAX(id) AS id
+      FROM aihr_practice_calibration
+      WHERE tenant_id = '000000' AND original_score IS NOT NULL AND corrected_score IS NOT NULL
+      GROUP BY session_id
+    ) latest ON latest.id = c.id
+    WHERE c.tenant_id = '000000'")"
+  read -r calibration_count calibration_matched <<<"$calibration_stats"
+  sop_total="$(pilot_sql_scalar "SELECT COUNT(*) FROM aihr_sop_answer_review")"
+  sop_usable="$(pilot_sql_scalar "SELECT COALESCE(SUM(CASE WHEN usable = 1 THEN 1 ELSE 0 END), 0) FROM aihr_sop_answer_review")"
+  echo "OK: pilot gates scenarios=${scenario_count}/12 calibration=${calibration_count}/20 consistency=${calibration_matched}/${calibration_count} sop_usable=${sop_usable}/${sop_total}"
+
+  [[ "${AIHR_PILOT_STRICT:-false}" != "true" ]] || {
+    (( scenario_count >= 12 )) || fail "pilot enabled scenarios ${scenario_count}/12"
+    (( calibration_count >= 20 )) || fail "pilot calibration samples ${calibration_count}/20"
+    (( calibration_matched * 100 >= calibration_count * 70 )) || fail "pilot AI/human band consistency below 70%"
+    (( sop_total > 0 )) || fail "pilot SOP review samples missing"
+    (( sop_usable * 100 >= sop_total * 80 )) || fail "pilot SOP usable rate below 80%"
+  }
+}
+
 need curl
 
 check_url "frontend" "$FRONTEND_URL/"
@@ -52,7 +93,7 @@ contains frontend/src/router/index.ts "/system/model"
 
 contains mobile/src/App.vue "早上好，王敏"
 contains mobile/src/App.vue "AI结构化面试"
-contains mobile/src/App.vue "团队今日概况"
+contains mobile/src/App.vue "团队今日动态"
 contains mobile/src/App.vue "sendSmsCode"
 contains mobile/src/App.vue "/dev-api/resource/sms/code"
 contains mobile/src/App.vue "/dev-api/auth/mobile/sms-login"
@@ -75,17 +116,41 @@ contains frontend/src/api/aihr/practice.ts "/api/train/practice/start"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java "/api/train/practice"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "mobileCompletedCount"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "aihr_practice_session"
+contains backend/script/sql/aihr_practice_mysql8.sql "aihr_practice_scenario"
+contains backend/script/sql/aihr_practice_mysql8.sql "aihr_prompt_template"
+contains backend/script/sql/aihr_practice_mysql8.sql "summary_card"
+contains frontend/src/views/train/practice.vue "训练前预习卡"
+contains frontend/src/views/train/practice.vue "Rubric 预览"
+contains frontend/src/views/train/practice.vue "提示词模板"
+contains frontend/src/views/train/practice.vue "导出试点CSV"
+contains frontend/src/api/aihr/practice.ts "/api/train/practice/export"
+contains frontend/src/api/aihr/practice.ts '/api/train/practice/scenarios/${id}/enabled'
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java "/scenarios/{id}/enabled"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSopDto.java "String position"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java 'firstNonBlank(position, "生活顾问")'
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java "normalizeSearchSource"
+contains frontend/src/views/train/practice.vue "practice_help"
+contains mobile/src/App.vue "practice_help"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "turnEvidence"
+contains mobile/src/App.vue "新员工每日三题"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "pilot_metric_ready"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "incentive_point"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrModelSeedService.java "cost-guard-fallback"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSpeechService.java "Duration.ofSeconds(5)"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrMobileSeedService.java "待复盘对练"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrMobileController.java "/practice/reviews"
+contains mobile/src/App.vue "贡献度加分"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrMobileController.java "/practice/reviews/{id}/reviewed"
 contains mobile/src/App.vue "标记已复盘"
 contains frontend/src/api/aihr/case.ts "/api/knowledge/case/upload"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrCaseController.java "/api/knowledge/case"
 contains frontend/src/api/aihr/sop.ts "/api/knowledge/search"
 contains frontend/src/api/aihr/sop.ts "/api/knowledge/doc/upload"
+contains frontend/src/api/aihr/sop.ts "/api/knowledge/reviews"
+contains frontend/src/views/knowledge/sop.vue "SOP 问答评审已记录"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSopController.java "/api/knowledge"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSopController.java "/doc/upload"
-contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java "仅支持 txt/md/markdown/pdf/doc/docx/xls/xlsx/ppt/pptx 文件"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java "仅支持 txt/md/markdown/pdf/doc/docx/xls/xlsx/ppt/pptx/图片文件"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java "/embeddings"
 contains backend/script/sql/aihr_knowledge_mysql8.sql "embedding_json"
 contains frontend/src/views/knowledge/sop.vue "上传文档"
@@ -96,6 +161,7 @@ contains backend/script/sql/aihr_knowledge_mysql8.sql "aihr_knowledge_fragment"
 contains backend/script/sql/aihr_model_mysql8.sql "aihr_model_config"
 contains backend/script/sql/aihr_practice_mysql8.sql "aihr_practice_session"
 contains backend/script/sql/aihr_practice_mysql8.sql "dialogue_json"
+contains backend/script/sql/aihr_practice_mysql8.sql "incentive_point"
 contains backend/script/sql/aihr_model_mysql8.sql "api_key"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrModelController.java "/api/aihr/model"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrModelController.java "/providers/{providerCode}"
@@ -119,4 +185,5 @@ echo "OK: ruoyi-ai incremental migration markers"
 echo "OK: AI model migration markers"
 echo "OK: AI model config page markers"
 echo "OK: AI mobile role home markers"
+check_pilot_samples
 echo "PASS: demo preflight"