diff --git a/mobile-uni/src/pages/user/cases/index.vue b/mobile-uni/src/pages/user/cases/index.vue
index defa480c..5d2828cf 100644
--- a/mobile-uni/src/pages/user/cases/index.vue
+++ b/mobile-uni/src/pages/user/cases/index.vue
@@ -140,7 +140,7 @@
 
 <script setup lang="ts">
 import { computed, ref } from 'vue';
-import { onShow, onUnload } from '@dcloudio/uni-app';
+import { onLoad, onShow, onUnload } from '@dcloudio/uni-app';
 import type { CaseCurateResponse, CaseDetailResponse, CaseOrganizeResponse, CaseRecord, CaseSelectedFile, CaseUploadResponse } from '@/types/api';
 import { chooseCaseAudio, curateCase, getCaseCapabilities, getCaseDetail, getCaseMediaUrl, getCaseRecords, organizeCase, uploadCaseAudio } from '@/services/case';
 import { releaseAuthenticatedFileUrl } from '@/services/api';
@@ -164,6 +164,8 @@ const status = ref<'idle' | 'uploading' | 'organizing' | 'curating'>('idle');
 const recordsLoading = ref(false);
 const caseDetailLoading = ref(false);
 const message = ref('');
+/** 引用跳转带入的 caseId：加载完列表后自动打开对应详情，消费一次即清空。 */
+const pendingCaseId = ref('');
 const busy = computed(() => status.value !== 'idle');
 const statusText = computed(() => {
   if (status.value === 'uploading') return '转写中';
@@ -229,6 +231,11 @@ const loadRecords = async () => {
   recordsLoading.value = true;
   try {
     records.value = await getCaseRecords();
+    if (pendingCaseId.value) {
+      const caseId = pendingCaseId.value;
+      pendingCaseId.value = '';
+      void openCaseDetail({ caseId });
+    }
   } catch (error) {
     handleRequestError(error, '最近案例加载失败', true);
   } finally {
@@ -258,7 +265,7 @@ const refreshRecords = () => {
   void loadRecords();
 };
 
-const openCaseDetail = async (record: CaseRecord) => {
+const openCaseDetail = async (record: Pick<CaseRecord, 'caseId'>) => {
   if (!record.caseId || caseDetailLoading.value) return;
   caseDetailLoading.value = true;
   caseMediaLoading.value = true;
@@ -332,6 +339,10 @@ const handleShow = async () => {
   }
 };
 
+onLoad((options) => {
+  pendingCaseId.value = typeof options?.caseId === 'string' && options.caseId ? options.caseId : '';
+});
+
 onShow(() => {
   void handleShow();
 });
diff --git a/mobile-uni/src/pages/user/sop/index.vue b/mobile-uni/src/pages/user/sop/index.vue
index 39bc7792..463151e2 100644
--- a/mobile-uni/src/pages/user/sop/index.vue
+++ b/mobile-uni/src/pages/user/sop/index.vue
@@ -263,12 +263,12 @@
 
                 <view v-if="msg.citationsOpen && msg.result.snippets?.length" class="bubble-citations">
                   <component
-                    :is="snippet.detailRef && snippet.sourceType === 'DOCUMENT' ? 'button' : 'view'"
+                    :is="citationClickable(snippet) ? 'button' : 'view'"
                     v-for="(snippet, index) in msg.result.snippets"
                     :key="`${snippet.docTitle}-${index}`"
                     class="citation"
-                    :class="{ 'citation-action': Boolean(snippet.detailRef && snippet.sourceType === 'DOCUMENT') }"
-                    @click="openCitationDetail(snippet)"
+                    :class="{ 'citation-action': citationClickable(snippet) }"
+                    @click="openCitation(snippet)"
                   >
                     <text class="citation-domain" :class="{ project: snippet.domain === 'PROJECT_SERVICE' }">
                       {{ citationDomainLabel(snippet) }}
@@ -283,6 +283,9 @@
                       <text class="citation-location">{{ citationLocationLabel(snippet) }}</text>
                       <text class="citation-open">查看出处 ›</text>
                     </view>
+                    <view v-else-if="citationClickable(snippet)" class="citation-open-row">
+                      <text class="citation-open">查看出处 ›</text>
+                    </view>
                   </component>
                 </view>
 
@@ -1355,6 +1358,8 @@ const citationDomainLabel = (snippet: KnowledgeSearchResponse['snippets'][number
   if (snippet.domain === 'PROJECT_SERVICE') return '项目记录';
   if (snippet.domain === 'PERSONAL') return '我的资料';
   if (snippet.sourceType === 'DATA_TOOL') return '数据工具';
+  if (snippet.sourceType === 'CASE_EXP') return '正式经验';
+  if (snippet.sourceType === 'COMMUNITY') return '同事经验·有奖征答';
   return ({
     FORMAL_POLICY: '正式制度',
     OPERATING_MANUAL: '操作手册',
@@ -1395,6 +1400,47 @@ const openCitationDetail = (snippet: KnowledgeSearchResponse['snippets'][number]
   uni.navigateTo({ url: `/pages/user/sop/citation-detail?ref=${encodeURIComponent(snippet.detailRef)}` });
 };
 
+/** 从引用字段解析新来源业务 ID：docId 的 case:{caseId} / community-answer:{answerId}，或 detailRef 的 community-question:{questionId}；解析不到即空串。 */
+const citationSourceId = (
+  snippet: KnowledgeSearchResponse['snippets'][number],
+  prefix: string,
+  field: 'docId' | 'detailRef' = 'docId'
+) => {
+  const value = (field === 'detailRef' ? snippet.detailRef : snippet.docId) || '';
+  return value.startsWith(prefix) ? value.slice(prefix.length) : '';
+};
+
+const citationClickable = (snippet: KnowledgeSearchResponse['snippets'][number]) => {
+  if (snippet.detailRef && snippet.sourceType === 'DOCUMENT') return true;
+  if (snippet.sourceType === 'CASE_EXP') return Boolean(citationSourceId(snippet, 'case:'));
+  if (snippet.sourceType === 'COMMUNITY') return true;
+  return false;
+};
+
+/** 出处跳转：DOCUMENT 走 citation-detail；CASE_EXP 去案例页按 caseId 自动打开详情；COMMUNITY 按 detailRef 直达问题详情，无则回退列表。 */
+const openCitation = (snippet: KnowledgeSearchResponse['snippets'][number]) => {
+  if (!citationClickable(snippet)) return;
+  if (snippet.detailRef && snippet.sourceType === 'DOCUMENT') {
+    openCitationDetail(snippet);
+    return;
+  }
+  if (snippet.sourceType === 'CASE_EXP') {
+    const caseId = citationSourceId(snippet, 'case:');
+    if (caseId) {
+      uni.navigateTo({ url: `/pages/user/cases/index?caseId=${encodeURIComponent(caseId)}` });
+    }
+    return;
+  }
+  if (snippet.sourceType === 'COMMUNITY') {
+    const questionId = citationSourceId(snippet, 'community-question:', 'detailRef');
+    if (questionId) {
+      uni.navigateTo({ url: `/pages/user/questions/detail?id=${encodeURIComponent(questionId)}` });
+      return;
+    }
+  }
+  uni.navigateTo({ url: '/pages/user/questions/index' });
+};
+
 const noEvidenceText = (result: KnowledgeSearchResponse) => {
   if (result.agentIntent === 'WEB_RESEARCH') return '公开网络中没有找到可核验来源。';
   if (result.agentIntent === 'MEDIA_UNDERSTANDING') return '已分析附件，但当前资料中没有补充依据。';
@@ -1437,7 +1483,9 @@ const nextActionLabel = (action: NextAction) => {
 
 const nextActionDisabled = (action: NextAction, msg: MasterMsg) => {
   if (action.type === 'HUMAN_HELP') {
-    return msg.helpSubmitting || msg.feedbackSubmitting || Boolean(msg.helpQuestionId) || !msg.result.requestId;
+    // 已点“有帮助”再转人工必被服务端 409，直接禁用避免死路。
+    return msg.helpSubmitting || msg.feedbackSubmitting || Boolean(msg.helpQuestionId) || !msg.result.requestId
+      || msg.feedbackVerdict === 'up';
   }
   if (action.type === 'DIRECT_CHANNEL') return !action.channel;
   return false;
@@ -1447,6 +1495,7 @@ const nextActionButtonLabel = (action: NextAction, msg: MasterMsg) => {
   if (action.type === 'HUMAN_HELP') {
     if (msg.helpSubmitting || msg.feedbackSubmitting) return '提交中';
     if (msg.helpQuestionId) return '已提交审核';
+    if (msg.feedbackVerdict === 'up') return '已反馈有帮助，如需求助请重新提问';
   }
   return nextActionLabel(action);
 };
@@ -1516,6 +1565,7 @@ const submitAutoDownFeedback = async (msg: MasterMsg) => {
 /** nextActions 的 HUMAN_HELP 入口：未提交过 down 反馈时先自动补提交，再走既有确认弹窗 + 幂等提交流程。 */
 const submitHumanHelpFromNextAction = async (msg: MasterMsg) => {
   if (msg.helpSubmitting || msg.helpQuestionId || !msg.result.requestId) return;
+  if (msg.feedbackVerdict === 'up') return;
   if (!msg.feedbackVerdict && !await submitAutoDownFeedback(msg)) return;
   await submitHumanHelp(msg);
 };