feat(aihr): close functional checklist gaps

mobile-uni/src/pages/user/sop/index.vue

@@ -113,10 +113,14 @@
                 </button>
               </view>
 
-              <view
-                v-if="(msg.voiceStatus === 'unavailable' || msg.transcriptOpen) && (msg.result.answer || msg.result.snippets?.length || !msg.result.memoryCandidate)"
-                class="bubble master transcript-bubble"
-              >
+                <view
+                  v-if="(msg.voiceStatus === 'unavailable' || msg.transcriptOpen) && (msg.result.answer || msg.result.snippets?.length || !msg.result.memoryCandidate)"
+                  class="bubble master transcript-bubble"
+                >
+                <view class="answer-evidence-label">
+                  <uni-icons type="info" size="13" color="#2f6bff" />
+                  <text>AI 参考回答 · 下方引用为原文证据</text>
+                </view>
                 <text
                   v-if="msg.result.rewrittenQuery && msg.result.rewrittenQuery !== msg.result.queryText"
                   class="context-used"
@@ -186,6 +190,19 @@
                   <text v-if="msg.feedbackVerdict" class="feedback-note">
                     {{ msg.feedbackVerdict === 'up' ? '已记录' : '已进入复核' }}
                   </text>
+                  <button
+                    v-if="msg.feedbackVerdict === 'down' && !msg.helpQuestionId"
+                    class="bubble-action primary"
+                    :disabled="msg.helpSubmitting || !msg.result.requestId"
+                    @click="submitHumanHelp(msg)"
+                  >
+                    {{ msg.helpSubmitting ? '提交中' : '转人工求助' }}
+                  </button>
+                  <button
+                    v-if="msg.helpQuestionId"
+                    class="bubble-action"
+                    @click="openHelpQuestion(msg.helpQuestionId)"
+                  >查看待审核问题</button>
                 </view>
                 <view v-if="msg.feedbackPanelOpen && !msg.feedbackVerdict" class="negative-feedback-panel">
                   <text class="negative-feedback-title">哪里还没解决？（可多选）</text>
@@ -473,6 +490,7 @@ import { chooseSpeechAudio, createSpeechPlaybackController, measureAudioDuration
 import { isNativeAppRuntime, type SpeechCapture } from '@/services/speech-capture';
 import { downloadSummaryCardImage } from '@/services/summary-card-image';
 import { getMemoryCandidates } from '@/services/personal-assistant';
+import { publishQuestionFromAnswerFeedback } from '@/services/questions';
 import { currentAccountKey } from '@/services/request-scope';
 import { isFileSelectionCancelled } from '@/utils/file-selection';
 import {
@@ -504,6 +522,9 @@ interface MasterMsg {
   feedbackPanelOpen: boolean;
   feedbackReasonCodes: string[];
   feedbackComment: string;
+  helpSubmitting: boolean;
+  helpQuestionId: number | null;
+  helpIdempotencyKey: string;
   citationsOpen: boolean;
   voiceStatus: 'preparing' | 'ready' | 'unavailable';
   voiceDuration: number | null;
@@ -1023,6 +1044,9 @@ const sendQuestion = async (
       feedbackPanelOpen: false,
       feedbackReasonCodes: [],
       feedbackComment: '',
+      helpSubmitting: false,
+      helpQuestionId: null,
+      helpIdempotencyKey: '',
       citationsOpen: false,
       voiceStatus: shouldPreloadVoice ? 'preparing' : 'unavailable',
       voiceDuration: null,
@@ -1403,6 +1427,42 @@ const feedback = async (verdict: AnswerFeedbackVerdict, msg: MasterMsg) => {
   }
 };
 
+const confirmHumanHelp = () => new Promise<boolean>((resolve) => {
+  uni.showModal({
+    title: '提交人工求助',
+    content: '将使用你刚才的问题创建问题榜条目。审核通过后其他员工可见，请确认问题中不含住户姓名、电话、房号等隐私信息。',
+    confirmText: '确认提交',
+    cancelText: '暂不提交',
+    success: (result) => resolve(Boolean(result.confirm)),
+    fail: () => resolve(false)
+  });
+});
+
+const submitHumanHelp = async (msg: MasterMsg) => {
+  if (msg.helpSubmitting || msg.helpQuestionId || !msg.result.requestId) return;
+  if (!await confirmHumanHelp()) return;
+  msg.helpSubmitting = true;
+  if (!msg.helpIdempotencyKey) {
+    msg.helpIdempotencyKey = `feedback-help-${createConversationId()}`;
+  }
+  try {
+    const question = await publishQuestionFromAnswerFeedback({
+      requestId: msg.result.requestId,
+      idempotencyKey: msg.helpIdempotencyKey
+    });
+    msg.helpQuestionId = question.id;
+    uni.showToast({ title: '已提交审核', icon: 'none' });
+  } catch (error) {
+    uni.showToast({ title: requestErrorText(error, '人工求助提交失败'), icon: 'none' });
+  } finally {
+    msg.helpSubmitting = false;
+  }
+};
+
+const openHelpQuestion = (questionId: number) => {
+  uni.navigateTo({ url: `/pages/user/questions/detail?id=${questionId}` });
+};
+
 const buildSummaryCard = async (msg: MasterMsg) => {
   if (broadcastContext.value) {
     uni.showToast({ title: '消息咨询不支持生成总结卡，请先结束咨询', icon: 'none' });
@@ -3286,6 +3346,16 @@ onUnload(() => {
   background: #fafbfc;
 }
 
+.answer-evidence-label {
+  display: flex;
+  align-items: center;
+  gap: 5px;
+  color: #2f6bff;
+  font-size: 12px;
+  font-weight: 700;
+  line-height: 1.4;
+}
+
 .citation-action {
   box-sizing: border-box;
   width: 100%;