fix(aihr): harden broadcast and mobile assistant flows

mobile-uni/src/pages/user/sop/index.vue

@@ -160,7 +160,7 @@
                     class="bubble-action"
                     :class="{ negative: msg.feedbackVerdict === 'down' }"
                     :disabled="msg.feedbackSubmitting || Boolean(msg.feedbackVerdict)"
-                    @click="feedback('down', msg)"
+                    @click="openNegativeFeedback(msg)"
                   >
                     没解决
                   </button>
@@ -168,6 +168,34 @@
                     {{ msg.feedbackVerdict === 'up' ? '已记录' : '已进入复核' }}
                   </text>
                 </view>
+                <view v-if="msg.feedbackPanelOpen && !msg.feedbackVerdict" class="negative-feedback-panel">
+                  <text class="negative-feedback-title">哪里还没解决？（可多选）</text>
+                  <view class="negative-feedback-options">
+                    <button
+                      v-for="option in feedbackReasonOptions"
+                      :key="option.code"
+                      class="negative-feedback-option"
+                      :class="{ active: msg.feedbackReasonCodes.includes(option.code) }"
+                      :disabled="msg.feedbackSubmitting"
+                      @click="toggleNegativeFeedbackReason(msg, option.code)"
+                    >{{ option.label }}</button>
+                  </view>
+                  <textarea
+                    v-model="msg.feedbackComment"
+                    class="textarea negative-feedback-comment"
+                    maxlength="200"
+                    :disabled="msg.feedbackSubmitting"
+                    placeholder="可补充具体问题，方便复核"
+                  />
+                  <text class="negative-feedback-hint">请至少选择一项原因后提交</text>
+                  <button
+                    class="bubble-action primary"
+                    :disabled="msg.feedbackSubmitting || !msg.feedbackReasonCodes.length"
+                    @click="submitNegativeFeedback(msg)"
+                  >
+                    {{ msg.feedbackSubmitting ? '提交中' : '提交复核' }}
+                  </button>
+                </view>
 
                 <view v-if="msg.citationsOpen && msg.result.snippets?.length" class="bubble-citations">
                   <view v-for="(snippet, index) in msg.result.snippets" :key="`${snippet.docTitle}-${index}`" class="citation">
@@ -442,6 +470,9 @@ interface MasterMsg {
   toolCode: ToolCode;
   feedbackVerdict: AnswerFeedbackVerdict | '';
   feedbackSubmitting: boolean;
+  feedbackPanelOpen: boolean;
+  feedbackReasonCodes: string[];
+  feedbackComment: string;
   citationsOpen: boolean;
   voiceStatus: 'preparing' | 'ready' | 'unavailable';
   voiceDuration: number | null;
@@ -933,6 +964,9 @@ const sendQuestion = async (rawText: string, options: { voice?: boolean } = {})
       toolCode: '',
       feedbackVerdict: '',
       feedbackSubmitting: false,
+      feedbackPanelOpen: false,
+      feedbackReasonCodes: [],
+      feedbackComment: '',
       citationsOpen: false,
       voiceStatus: spoken ? 'preparing' : 'unavailable',
       voiceDuration: null,
@@ -1003,6 +1037,9 @@ const runDataTool = async (toolCode: 'MY_PRACTICE_SUMMARY' | 'TEAM_PRACTICE_SUMM
       toolCode: effectiveToolCode,
       feedbackVerdict: '',
       feedbackSubmitting: false,
+      feedbackPanelOpen: false,
+      feedbackReasonCodes: [],
+      feedbackComment: '',
       citationsOpen: false,
       voiceStatus: 'unavailable',
       voiceDuration: null,
@@ -1205,6 +1242,33 @@ const serviceMemoryStatusLabel = (status?: string | null) => ({
 
 const displayCitationDate = (value?: string | null) => value ? value.replace('T', ' ').slice(0, 16) : '未记录';
 
+const feedbackReasonOptions = [
+  { code: 'NO_ANSWER', label: '缺少制度或SOP依据' },
+  { code: 'NOT_SPECIFIC', label: '处理步骤不够具体' },
+  { code: 'WRONG_REFERENCE', label: '答案或引用不正确' },
+  { code: 'NOT_APPLICABLE', label: '不适用于当前现场' }
+];
+
+const openNegativeFeedback = (msg: MasterMsg) => {
+  if (msg.feedbackSubmitting || msg.feedbackVerdict) return;
+  msg.feedbackPanelOpen = !msg.feedbackPanelOpen;
+};
+
+const toggleNegativeFeedbackReason = (msg: MasterMsg, code: string) => {
+  if (msg.feedbackSubmitting) return;
+  msg.feedbackReasonCodes = msg.feedbackReasonCodes.includes(code)
+    ? msg.feedbackReasonCodes.filter((item) => item !== code)
+    : [...msg.feedbackReasonCodes, code];
+};
+
+const submitNegativeFeedback = async (msg: MasterMsg) => {
+  if (!msg.feedbackReasonCodes.length) {
+    uni.showToast({ title: '请至少选择一项未解决原因', icon: 'none' });
+    return;
+  }
+  await feedback('down', msg);
+};
+
 const feedback = async (verdict: AnswerFeedbackVerdict, msg: MasterMsg) => {
   if (msg.feedbackSubmitting || msg.feedbackVerdict) return;
   const fragmentIds = Array.from(
@@ -1224,9 +1288,12 @@ const feedback = async (verdict: AnswerFeedbackVerdict, msg: MasterMsg) => {
       queryText: msg.result.queryText || '',
       fragmentIds,
       verdict,
-      reviewId: msg.result.reviewId
+      reviewId: msg.result.reviewId,
+      reasonCodes: verdict === 'down' ? msg.feedbackReasonCodes : undefined,
+      comment: verdict === 'down' ? msg.feedbackComment.trim() : undefined
     });
     msg.feedbackVerdict = verdict;
+    msg.feedbackPanelOpen = false;
     uni.showToast({ title: verdict === 'down' ? '已进入复核' : '已记录', icon: 'none' });
   } catch (error) {
     uni.showToast({ title: requestErrorText(error, '反馈失败'), icon: 'none' });
@@ -2918,6 +2985,58 @@ onUnload(() => {
   font-size: 12px;
 }
 
+.negative-feedback-panel {
+  display: grid;
+  gap: 8px;
+  margin-top: 10px;
+  padding: 10px;
+  border: 1px solid #f1c5ca;
+  border-radius: 12px;
+  background: #fff8f8;
+}
+
+.negative-feedback-title {
+  color: #5b3136;
+  font-size: 12px;
+  font-weight: 700;
+}
+
+.negative-feedback-options {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 6px;
+}
+
+.negative-feedback-option {
+  min-height: 28px;
+  margin: 0;
+  padding: 0 9px;
+  border: 1px solid #f0d6d9;
+  border-radius: 999px;
+  background: #ffffff;
+  color: #6b7280;
+  font-size: 12px;
+}
+
+.negative-feedback-option.active {
+  border-color: #e70014;
+  background: #fff0f1;
+  color: #bd0010;
+}
+
+.negative-feedback-comment {
+  min-height: 58px;
+  padding: 8px;
+  border-color: #f0d6d9;
+  background: #ffffff;
+  font-size: 13px;
+}
+
+.negative-feedback-hint {
+  color: #8a5960;
+  font-size: 12px;
+}
+
 .bubble-citations {
   display: flex;
   flex-direction: column;