diff --git a/mobile-uni/src/pages/user/direct/index.vue b/mobile-uni/src/pages/user/direct/index.vue
index d5b6b5de..514999ab 100644
--- a/mobile-uni/src/pages/user/direct/index.vue
+++ b/mobile-uni/src/pages/user/direct/index.vue
@@ -163,7 +163,7 @@
 
 <script setup lang="ts">
 import { computed, reactive, ref } from 'vue';
-import { onHide, onShow, onUnload } from '@dcloudio/uni-app';
+import { onHide, onLoad, onShow, onUnload } from '@dcloudio/uni-app';
 import {
   listDirectChannels,
   listMyDirectFeedback,
@@ -202,6 +202,18 @@ const form = reactive({
   content: ''
 });
 
+/** 从问师傅等入口带入的预选渠道（只消费一次，之后保持用户手动选择）。 */
+const presetChannelCode = ref<DirectChannelCode | ''>('');
+
+const channelParamMap: Record<string, DirectChannelCode> = {
+  direct_president: 'PRESIDENT',
+  direct_finance: 'FINANCE',
+  direct_hr: 'HR',
+  direct_audit: 'AUDIT',
+  direct_operations: 'OPERATIONS'
+};
+const directChannelCodes: DirectChannelCode[] = ['PRESIDENT', 'FINANCE', 'HR', 'AUDIT', 'OPERATIONS'];
+
 const MAX_CONTENT_LENGTH = 5000;
 const voiceRecording = ref(false);
 const voiceStarting = ref(false);
@@ -407,7 +419,13 @@ const loadChannels = async () => {
       return;
     }
     channels.value = rows;
-    if (!form.channelCode || !rows.some((channel) => channel.code === form.channelCode)) {
+    const preset = presetChannelCode.value
+      ? rows.find((channel) => channel.code === presetChannelCode.value)
+      : undefined;
+    if (preset) {
+      presetChannelCode.value = '';
+      chooseChannel(preset);
+    } else if (!form.channelCode || !rows.some((channel) => channel.code === form.channelCode)) {
       chooseChannel(rows[0]);
     }
   } catch {
@@ -473,6 +491,14 @@ const submit = async () => {
   }
 };
 
+onLoad((options) => {
+  const raw = typeof options?.channel === 'string' ? options.channel.trim() : '';
+  if (!raw) return;
+  const upper = raw.toUpperCase() as DirectChannelCode;
+  presetChannelCode.value = channelParamMap[raw.toLowerCase()]
+    || (directChannelCodes.includes(upper) ? upper : '');
+});
+
 onShow(async () => {
   requests.activate();
   resetPageScroll();
diff --git a/mobile-uni/src/pages/user/sop/index.vue b/mobile-uni/src/pages/user/sop/index.vue
index d3a269b7..39bc7792 100644
--- a/mobile-uni/src/pages/user/sop/index.vue
+++ b/mobile-uni/src/pages/user/sop/index.vue
@@ -121,6 +121,10 @@
                   <uni-icons type="info" size="13" color="#2f6bff" />
                   <text>AI 参考回答 · 下方引用为原文证据</text>
                 </view>
+                <view v-if="msg.result.evidenceLevel === 'GUIDANCE'" class="bubble-guidance-label">
+                  <uni-icons type="info" size="12" color="#925b00" />
+                  <text>参考经验 · 非正式制度依据</text>
+                </view>
                 <text
                   v-if="msg.result.rewrittenQuery && msg.result.rewrittenQuery !== msg.result.queryText"
                   class="context-used"
@@ -157,7 +161,30 @@
                     <text>{{ item }}</text>
                   </view>
                 </view>
-                <text v-if="msg.result.noEvidence" class="bubble-noevidence">{{ noEvidenceText(msg.result) }}</text>
+                <view
+                  v-if="msg.result.evidenceLevel === 'PARTIAL' && msg.result.uncoveredPoints?.length"
+                  class="bubble-uncovered"
+                >
+                  <text class="bubble-section-label">以下点暂无正式制度依据</text>
+                  <view v-for="point in msg.result.uncoveredPoints" :key="point" class="bubble-uncovered-item">
+                    <uni-icons type="info-filled" size="12" color="#925b00" />
+                    <text>{{ point }}</text>
+                  </view>
+                </view>
+                <text
+                  v-if="msg.result.noEvidence && !isRouteResult(msg.result)"
+                  class="bubble-noevidence"
+                >{{ noEvidenceText(msg.result) }}</text>
+                <view v-if="visibleNextActions(msg.result).length" class="bubble-next-actions">
+                  <button
+                    v-for="(action, index) in visibleNextActions(msg.result)"
+                    :key="`${action.type}-${action.channel || index}`"
+                    class="bubble-action"
+                    :class="{ primary: action.type === 'HUMAN_HELP' || action.type === 'WEB_RESEARCH' }"
+                    :disabled="nextActionDisabled(action, msg)"
+                    @click="runNextAction(action, msg)"
+                  >{{ nextActionButtonLabel(action, msg) }}</button>
+                </view>
 
                 <view class="bubble-actions">
                   <button v-if="msg.voiceStatus === 'unavailable'" class="bubble-action" @click="toggleAnswerSpeech(msg)">
@@ -169,7 +196,7 @@
                   <button v-if="msg.result.agentIntent === 'KNOWLEDGE_QA' && summaryFragmentIds(msg).length && !broadcastContext" class="bubble-action" :disabled="summaryLoading" @click="buildSummaryCard(msg)">
                     {{ summaryLoading ? '生成中' : '总结卡' }}
                   </button>
-                  <button v-if="msg.result.noEvidence && msg.result.agentIntent === 'KNOWLEDGE_QA' && !broadcastContext" class="bubble-action primary" @click="openWebAi">去查全网</button>
+                  <button v-if="msg.result.noEvidence && msg.result.agentIntent === 'KNOWLEDGE_QA' && !broadcastContext && !isRouteResult(msg.result)" class="bubble-action primary" @click="openWebAi">去查全网</button>
                 </view>
                 <view v-if="msg.result.snippets?.length" class="bubble-actions feedback-row">
                   <button
@@ -461,6 +488,7 @@ import type {
   KnowledgeResource,
   KnowledgeSearchResponse,
   MobileProject,
+  NextAction,
   SpeechPlaybackStatus,
   SummaryCardResponse
 } from '@/types/api';
@@ -1373,6 +1401,70 @@ const noEvidenceText = (result: KnowledgeSearchResponse) => {
   return '当前授权空间内没有足够依据。';
 };
 
+/** ROUTE 出口：answer 已是可执行出口文案，旧 NO_EVIDENCE 提示与“去查全网”按钮不再重复展示。 */
+const isRouteResult = (result: KnowledgeSearchResponse) =>
+  result.agentStatus === 'NO_EVIDENCE'
+  && result.evidenceLevel === 'ROUTE'
+  && Boolean(result.nextActions?.length);
+
+/** ROUTE 展示全部出口动作；PARTIAL/GUIDANCE 只补充转人工入口。 */
+const visibleNextActions = (result: KnowledgeSearchResponse): NextAction[] => {
+  const actions = result.nextActions || [];
+  if (isRouteResult(result)) return actions;
+  if (result.evidenceLevel === 'PARTIAL' || result.evidenceLevel === 'GUIDANCE') {
+    return actions.filter((action) => action.type === 'HUMAN_HELP');
+  }
+  return [];
+};
+
+const directChannelLabels: Record<string, string> = {
+  direct_president: '直通总裁',
+  direct_finance: '直通财务',
+  direct_hr: '直通人力',
+  direct_audit: '直通审计',
+  direct_operations: '直通运营'
+};
+
+const nextActionLabel = (action: NextAction) => {
+  if (action.label) return action.label;
+  if (action.type === 'HUMAN_HELP') return '转人工求助';
+  if (action.type === 'WEB_RESEARCH') return '去查全网';
+  if (action.type === 'DIRECT_CHANNEL') {
+    return directChannelLabels[action.channel || ''] || '反馈给公司';
+  }
+  return action.type;
+};
+
+const nextActionDisabled = (action: NextAction, msg: MasterMsg) => {
+  if (action.type === 'HUMAN_HELP') {
+    return msg.helpSubmitting || msg.feedbackSubmitting || Boolean(msg.helpQuestionId) || !msg.result.requestId;
+  }
+  if (action.type === 'DIRECT_CHANNEL') return !action.channel;
+  return false;
+};
+
+const nextActionButtonLabel = (action: NextAction, msg: MasterMsg) => {
+  if (action.type === 'HUMAN_HELP') {
+    if (msg.helpSubmitting || msg.feedbackSubmitting) return '提交中';
+    if (msg.helpQuestionId) return '已提交审核';
+  }
+  return nextActionLabel(action);
+};
+
+const runNextAction = (action: NextAction, msg: MasterMsg) => {
+  if (action.type === 'HUMAN_HELP') {
+    void submitHumanHelpFromNextAction(msg);
+    return;
+  }
+  if (action.type === 'WEB_RESEARCH') {
+    openWebAi();
+    return;
+  }
+  if (action.type === 'DIRECT_CHANNEL' && action.channel) {
+    uni.navigateTo({ url: `/pages/user/direct/index?channel=${encodeURIComponent(action.channel)}` });
+  }
+};
+
 const feedbackReasonOptions = [
   { code: 'NO_ANSWER', label: '缺少制度或SOP依据' },
   { code: 'NOT_SPECIFIC', label: '处理步骤不够具体' },
@@ -1380,6 +1472,54 @@ const feedbackReasonOptions = [
   { code: 'NOT_APPLICABLE', label: '不适用于当前现场' }
 ];
 
+const answerFeedbackFragmentIds = (msg: MasterMsg) => Array.from(
+  new Set(
+    (msg.result.snippets || [])
+      .map((item) => item.fragmentId)
+      .filter((id): id is number => typeof id === 'number' && id > 0)
+  )
+);
+
+/**
+ * 出口动作一键转人工：服务端要求先有本人 down 反馈，这里自动补提交，
+ * 原因码复用“没解决”面板的既有 NO_ANSWER，失败即中止，不静默进入转人工。
+ * ROUTE（NO_EVIDENCE 出口）允许无 fragmentIds 的 down 反馈，服务端按 requestId
+ * 校验归本人且该次查询无依据；非 ROUTE 且片段为空时维持中止。
+ */
+const submitAutoDownFeedback = async (msg: MasterMsg) => {
+  const fragmentIds = answerFeedbackFragmentIds(msg);
+  if (!fragmentIds.length && !isRouteResult(msg.result)) {
+    uni.showToast({ title: '暂无可反馈依据，无法提交人工求助', icon: 'none' });
+    return false;
+  }
+  msg.feedbackSubmitting = true;
+  try {
+    await submitAnswerFeedback({
+      queryText: msg.result.queryText || '',
+      requestId: msg.result.requestId,
+      fragmentIds,
+      verdict: 'down',
+      reviewId: msg.result.reviewId,
+      reasonCodes: ['NO_ANSWER']
+    });
+    msg.feedbackVerdict = 'down';
+    msg.feedbackPanelOpen = false;
+    return true;
+  } catch (error) {
+    uni.showToast({ title: requestErrorText(error, '反馈提交失败，请稍后重试'), icon: 'none' });
+    return false;
+  } finally {
+    msg.feedbackSubmitting = false;
+  }
+};
+
+/** nextActions 的 HUMAN_HELP 入口：未提交过 down 反馈时先自动补提交，再走既有确认弹窗 + 幂等提交流程。 */
+const submitHumanHelpFromNextAction = async (msg: MasterMsg) => {
+  if (msg.helpSubmitting || msg.helpQuestionId || !msg.result.requestId) return;
+  if (!msg.feedbackVerdict && !await submitAutoDownFeedback(msg)) return;
+  await submitHumanHelp(msg);
+};
+
 const openNegativeFeedback = (msg: MasterMsg) => {
   if (msg.feedbackSubmitting || msg.feedbackVerdict) return;
   msg.feedbackPanelOpen = !msg.feedbackPanelOpen;
@@ -1402,13 +1542,7 @@ const submitNegativeFeedback = async (msg: MasterMsg) => {
 
 const feedback = async (verdict: AnswerFeedbackVerdict, msg: MasterMsg) => {
   if (msg.feedbackSubmitting || msg.feedbackVerdict) return;
-  const fragmentIds = Array.from(
-    new Set(
-      (msg.result.snippets || [])
-        .map((item) => item.fragmentId)
-        .filter((id): id is number => typeof id === 'number' && id > 0)
-    )
-  );
+  const fragmentIds = answerFeedbackFragmentIds(msg);
   if (!fragmentIds.length) {
     uni.showToast({ title: '暂无可反馈依据', icon: 'none' });
     return;
@@ -3137,6 +3271,46 @@ onUnload(() => {
   font-size: 13px;
 }
 
+.bubble-guidance-label {
+  display: inline-flex;
+  align-items: center;
+  gap: 5px;
+  margin-bottom: 6px;
+  padding: 2px 7px;
+  border-radius: 999px;
+  background: #fff7e8;
+  color: #925b00;
+  font-size: 12px;
+  font-weight: 700;
+  line-height: 1.4;
+}
+
+.bubble-uncovered {
+  display: flex;
+  flex-direction: column;
+  gap: 4px;
+  margin-top: 8px;
+  padding-top: 8px;
+  border-top: 1px dashed #eceff2;
+}
+
+.bubble-uncovered-item {
+  display: flex;
+  align-items: flex-start;
+  gap: 4px;
+  color: #925b00;
+  font-size: 13px;
+  line-height: 1.5;
+}
+
+.bubble-next-actions {
+  display: flex;
+  flex-wrap: wrap;
+  align-items: center;
+  gap: 8px;
+  margin-top: 10px;
+}
+
 .context-used {
   display: block;
   margin-bottom: 6px;
diff --git a/mobile-uni/src/services/agent.ts b/mobile-uni/src/services/agent.ts
index 7eb59fdd..25641121 100644
--- a/mobile-uni/src/services/agent.ts
+++ b/mobile-uni/src/services/agent.ts
@@ -3,7 +3,8 @@ import type {
   KnowledgeConversationState,
   KnowledgeMediaSelectedFile,
   KnowledgeSearchResponse,
-  MemoryCandidate
+  MemoryCandidate,
+  NextAction
 } from '@/types/api';
 import { apiRequest, apiUrl, authHeaders, readTextPayload } from './api';
 
@@ -96,6 +97,10 @@ export const normalizeAgentResponse = (
     detailRef: citation.detailRef,
     locatorSummary: citation.locatorSummary
   }));
+  // 旧版后端 nextActions 是 string[]，无 UI 语义；只透传新契约的对象结构。
+  const nextActions = (Array.isArray(response.nextActions) ? response.nextActions : [])
+    .filter((action): action is NextAction =>
+      Boolean(action) && typeof action === 'object' && typeof action.type === 'string');
   return {
     requestId: response.runId,
     queryText: question,
@@ -119,6 +124,11 @@ export const normalizeAgentResponse = (
     broadcastContext: response.broadcastContext || null,
     agentStatus: response.status,
     agentIntent: response.intent,
+    evidenceLevel: response.evidenceLevel ?? null,
+    uncoveredPoints: Array.isArray(response.uncoveredPoints)
+      ? response.uncoveredPoints.filter((point): point is string => typeof point === 'string' && Boolean(point.trim()))
+      : [],
+    nextActions,
     sourceSummary: response.sourceSummary || [],
     clarification: response.clarification || null,
     keyPoints: response.keyPoints || [],
diff --git a/mobile-uni/src/types/api.ts b/mobile-uni/src/types/api.ts
index a0a692c7..97d9963f 100644
--- a/mobile-uni/src/types/api.ts
+++ b/mobile-uni/src/types/api.ts
@@ -159,6 +159,9 @@ export interface KnowledgeSearchResponse {
   broadcastContext?: BroadcastKnowledgeContext | null;
   agentStatus?: AgentStatus;
   agentIntent?: AgentIntent;
+  evidenceLevel?: AgentEvidenceLevel | null;
+  uncoveredPoints?: string[];
+  nextActions?: NextAction[];
   sourceSummary?: AgentSourceSummary[];
   clarification?: AgentClarification | null;
 }
@@ -288,6 +291,16 @@ export interface AgentClarification {
   fields: string[];
 }
 
+export type AgentEvidenceLevel = 'FULL' | 'PARTIAL' | 'GUIDANCE' | 'ROUTE';
+
+export type NextActionType = 'HUMAN_HELP' | 'DIRECT_CHANNEL' | 'WEB_RESEARCH';
+
+export interface NextAction {
+  type: NextActionType | string;
+  channel?: string;
+  label?: string;
+}
+
 export interface AgentResponse {
   runId: string;
   conversationId?: string | null;
@@ -302,7 +315,9 @@ export interface AgentResponse {
   data?: unknown;
   actionDraft?: AgentActionDraft | null;
   clarification?: AgentClarification | null;
-  nextActions: string[];
+  evidenceLevel?: AgentEvidenceLevel | null;
+  uncoveredPoints?: string[];
+  nextActions?: NextAction[];
   keyPoints?: string[];
   cautions?: string[];
 }