feat(aihr): add SOP answer thumbs up/down feedback loop

- New aihr_knowledge_answer_feedback table; unique (tenant, query_norm,
  fragment_id) pair keeps submissions idempotent
- POST /api/knowledge/answer-feedback (fragmentIds array), GET pending-review
  list, POST /{id}/review — all under existing auth scope
- Down-voted (question, fragment) pairs are filtered from dbSearch fusion
  results; if filtering empties the hit list the original results are kept
  with an explanatory caution (never degrade to no-answer)
- Feedback table missing/unreachable → filter silently skipped, search
  behavior unchanged (degradation chain preserved)
- SnippetResponse gains optional trailing fragmentId (db hits only; seed
  fallback stays null); mobile sopPanel adds 👍/👎 with locked state after
  submit, up votes auto-marked reviewed to keep the review queue clean

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrSopController.java

@@ -1,6 +1,10 @@
 package org.dromara.aihr.controller;
 
 import lombok.RequiredArgsConstructor;
+import org.dromara.aihr.domain.AihrSopDto.AnswerFeedbackItemResponse;
+import org.dromara.aihr.domain.AihrSopDto.AnswerFeedbackRequest;
+import org.dromara.aihr.domain.AihrSopDto.AnswerFeedbackResponse;
+import org.dromara.aihr.domain.AihrSopDto.AnswerFeedbackReviewResponse;
 import org.dromara.aihr.domain.AihrSopDto.LocalImportRequest;
 import org.dromara.aihr.domain.AihrSopDto.LocalImportResponse;
 import org.dromara.aihr.domain.AihrSopDto.LocalImportTaskResponse;
@@ -65,6 +69,23 @@ public class AihrSopController {
         return R.ok(sopSeedService.search(request));
     }
 
+    @PostMapping("/answer-feedback")
+    public R<AnswerFeedbackResponse> answerFeedback(@RequestBody AnswerFeedbackRequest request) {
+        return R.ok(sopSeedService.answerFeedback(request));
+    }
+
+    @GetMapping("/answer-feedback")
+    public R<List<AnswerFeedbackItemResponse>> answerFeedbackList(@RequestParam(value = "status", required = false, defaultValue = "待复核") String status,
+                                                                  @RequestParam(value = "limit", required = false, defaultValue = "50") int limit) {
+        return R.ok(sopSeedService.answerFeedbackList(status, limit));
+    }
+
+    @PostMapping("/answer-feedback/{id}/review")
+    public R<AnswerFeedbackReviewResponse> reviewAnswerFeedback(@PathVariable Long id) {
+        AnswerFeedbackReviewResponse response = sopSeedService.reviewAnswerFeedback(id);
+        return response == null ? R.fail("答案反馈记录不存在") : R.ok(response);
+    }
+
     @PostMapping("/reviews/{id}")
     public R<SopReviewResponse> review(@PathVariable Long id, @RequestBody(required = false) SopReviewRequest request) {
         SopReviewResponse response = sopSeedService.reviewSearch(id, request);

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/domain/AihrSopDto.java

@@ -19,6 +19,18 @@ public final class AihrSopDto {
     public record SopReviewResponse(Long id, Boolean usable, String status, String reviewedAt) {
     }
 
+    public record AnswerFeedbackRequest(String queryText, Long fragmentId, List<Long> fragmentIds, String verdict, String category, String position, String source) {
+    }
+
+    public record AnswerFeedbackResponse(Integer saved, String verdict, String reviewStatus) {
+    }
+
+    public record AnswerFeedbackItemResponse(Long id, String queryText, String queryNorm, Long fragmentId, String verdict, String category, String position, String source, String reviewStatus, String createTime, String updateTime) {
+    }
+
+    public record AnswerFeedbackReviewResponse(Long id, String reviewStatus) {
+    }
+
     public record SummaryCardResponse(String title, List<CardStep> steps, List<CardObjection> objections, List<String> scripts, List<String> reminders) {
     }
 
@@ -93,7 +105,10 @@ public final class AihrSopDto {
     public record DocResponse(String title, String desc, String hit, String type) {
     }
 
-    public record SnippetResponse(String title, String text) {
+    public record SnippetResponse(String title, String text, Long fragmentId) {
+        public SnippetResponse(String title, String text) {
+            this(title, text, null);
+        }
     }
 
     public record RecordResponse(String title, String category, String version, String status, String owner, String summary) {

backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrSopSeedService.java

@@ -6,6 +6,10 @@ import com.fasterxml.jackson.databind.node.ArrayNode;
 import com.fasterxml.jackson.databind.node.ObjectNode;
 import lombok.extern.slf4j.Slf4j;
 import org.dromara.aihr.domain.AihrSopDto.CategoryStatResponse;
+import org.dromara.aihr.domain.AihrSopDto.AnswerFeedbackItemResponse;
+import org.dromara.aihr.domain.AihrSopDto.AnswerFeedbackRequest;
+import org.dromara.aihr.domain.AihrSopDto.AnswerFeedbackResponse;
+import org.dromara.aihr.domain.AihrSopDto.AnswerFeedbackReviewResponse;
 import org.dromara.aihr.domain.AihrSopDto.CardObjection;
 import org.dromara.aihr.domain.AihrSopDto.CardStep;
 import org.dromara.aihr.domain.AihrSopDto.DocResponse;
@@ -70,9 +74,11 @@ import java.util.HexFormat;
 import java.util.LinkedHashSet;
 import java.util.LinkedHashMap;
 import java.util.List;
+import java.util.Locale;
 import java.util.Map;
 import java.util.Objects;
 import java.util.Optional;
+import java.util.Set;
 import java.util.UUID;
 import java.util.concurrent.CompletableFuture;
 import java.util.concurrent.ScheduledExecutorService;
@@ -114,6 +120,7 @@ public class AihrSopSeedService {
     private final AihrVideoService videoService;
     private volatile boolean knowledgeGapTableReady;
     private volatile boolean sopReviewTableReady;
+    private volatile boolean answerFeedbackTableReady;
 
     public AihrSopSeedService(ObjectMapper objectMapper, JdbcTemplate jdbcTemplate, ISysOssService ossService,
                               @Value("${aihr.import.root:}") String importRootConfig,
@@ -168,6 +175,97 @@ public class AihrSopSeedService {
         return updated == 0 ? null : sopReview(id);
     }
 
+    public AnswerFeedbackResponse answerFeedback(AnswerFeedbackRequest request) {
+        String queryText = request == null ? "" : Optional.ofNullable(request.queryText()).orElse("").trim();
+        String queryNorm = normalizeFeedbackQuery(queryText);
+        if (isBlank(queryNorm)) {
+            throw new ServiceException("请先输入问题");
+        }
+        String verdict = normalizeFeedbackVerdict(request == null ? null : request.verdict());
+        if (isBlank(verdict)) {
+            throw new ServiceException("反馈类型只支持 up/down");
+        }
+        List<Long> fragmentIds = feedbackFragmentIds(request);
+        if (fragmentIds.isEmpty()) {
+            throw new ServiceException("缺少片段ID");
+        }
+        ensureAnswerFeedbackTable();
+        String reviewStatus = "down".equals(verdict) ? "待复核" : "已复核";
+        Timestamp now = Timestamp.valueOf(java.time.LocalDateTime.now());
+        int saved = 0;
+        for (Long fragmentId : fragmentIds) {
+            saved += jdbcTemplate.update("""
+                INSERT INTO aihr_knowledge_answer_feedback
+                  (tenant_id, query_text, query_norm, fragment_id, verdict, category, position, source, review_status, create_time, update_time)
+                VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)
+                ON DUPLICATE KEY UPDATE
+                  query_text = VALUES(query_text),
+                  verdict = VALUES(verdict),
+                  category = VALUES(category),
+                  position = VALUES(position),
+                  source = VALUES(source),
+                  review_status = VALUES(review_status),
+                  update_time = VALUES(update_time)
+                """,
+                TENANT_ID,
+                truncate(queryText, 1000),
+                queryNorm,
+                fragmentId,
+                verdict,
+                firstNonBlank(request.category(), "sop"),
+                firstNonBlank(request.position(), "生活顾问"),
+                normalizeSearchSource(request.source()),
+                reviewStatus,
+                now,
+                now
+            );
+        }
+        return new AnswerFeedbackResponse(saved, verdict, reviewStatus);
+    }
+
+    public List<AnswerFeedbackItemResponse> answerFeedbackList(String status, int limit) {
+        ensureAnswerFeedbackTable();
+        String reviewStatus = firstNonBlank(status, "待复核");
+        int limitValue = Math.max(1, Math.min(limit, 200));
+        return jdbcTemplate.query("""
+            SELECT id, query_text, query_norm, fragment_id, verdict, category, position, source, review_status, create_time, update_time
+            FROM aihr_knowledge_answer_feedback
+            WHERE tenant_id = ?
+              AND (? = '' OR review_status = ?)
+            ORDER BY create_time DESC, id DESC
+            LIMIT ?
+            """, (rs, rowNum) -> new AnswerFeedbackItemResponse(
+            rs.getLong("id"),
+            rs.getString("query_text"),
+            rs.getString("query_norm"),
+            rs.getLong("fragment_id"),
+            rs.getString("verdict"),
+            rs.getString("category"),
+            rs.getString("position"),
+            rs.getString("source"),
+            rs.getString("review_status"),
+            formatTimestamp(rs.getTimestamp("create_time")),
+            formatTimestamp(rs.getTimestamp("update_time"))
+        ), TENANT_ID, reviewStatus, reviewStatus, limitValue);
+    }
+
+    public AnswerFeedbackReviewResponse reviewAnswerFeedback(Long id) {
+        if (id == null) {
+            return null;
+        }
+        ensureAnswerFeedbackTable();
+        int updated = jdbcTemplate.update("""
+            UPDATE aihr_knowledge_answer_feedback
+            SET review_status = '已复核', update_time = ?
+            WHERE tenant_id = ? AND id = ?
+            """,
+            Timestamp.valueOf(java.time.LocalDateTime.now()),
+            TENANT_ID,
+            id
+        );
+        return updated == 0 ? null : new AnswerFeedbackReviewResponse(id, "已复核");
+    }
+
     public SummaryCardResponse summaryCard(SummaryCardRequest request) {
         String queryText = request == null ? "" : Optional.ofNullable(request.queryText()).orElse("").trim();
         if (isBlank(queryText)) {
@@ -1659,7 +1757,8 @@ public class AihrSopSeedService {
             if (hits.isEmpty()) {
                 return null;
             }
-            return responseFromHits(category, queryText, hits);
+            FeedbackFilterResult filtered = filterDownFeedback(queryText, hits);
+            return responseFromHits(category, queryText, filtered.hits(), filtered.cautions());
         } catch (DataAccessException e) {
             return null;
         }
@@ -1795,6 +1894,38 @@ public class AihrSopSeedService {
         }
     }
 
+    private void ensureAnswerFeedbackTable() {
+        if (answerFeedbackTableReady) {
+            return;
+        }
+        synchronized (this) {
+            if (answerFeedbackTableReady) {
+                return;
+            }
+            jdbcTemplate.execute("""
+                CREATE TABLE IF NOT EXISTS `aihr_knowledge_answer_feedback` (
+                  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+                  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+                  `query_text` varchar(1000) NOT NULL COMMENT '问题原文',
+                  `query_norm` varchar(500) NOT NULL COMMENT '规范化问题',
+                  `fragment_id` bigint NOT NULL COMMENT '知识片段ID',
+                  `verdict` varchar(10) NOT NULL COMMENT '反馈: up/down',
+                  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+                  `position` varchar(80) DEFAULT NULL COMMENT '岗位',
+                  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+                  `review_status` varchar(30) DEFAULT '待复核' COMMENT '复核状态',
+                  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+                  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+                  PRIMARY KEY (`id`),
+                  UNIQUE KEY `uk_aihr_answer_feedback_pair` (`tenant_id`, `query_norm`, `fragment_id`),
+                  KEY `idx_aihr_answer_feedback_verdict` (`tenant_id`, `query_norm`, `fragment_id`, `verdict`),
+                  KEY `idx_aihr_answer_feedback_review` (`tenant_id`, `review_status`, `create_time`)
+                ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 知识答案反馈';
+                """);
+            answerFeedbackTableReady = true;
+        }
+    }
+
     private void ensureKnowledgeGapTable() {
         if (knowledgeGapTableReady) {
             return;
@@ -1843,6 +1974,36 @@ public class AihrSopSeedService {
         return source.isBlank() ? "knowledge_search" : source;
     }
 
+    private static String normalizeFeedbackQuery(String value) {
+        return truncate(Optional.ofNullable(value).orElse("")
+            .trim()
+            .toLowerCase(Locale.ROOT)
+            .replaceAll("\\s+", " ")
+            .trim(), 500);
+    }
+
+    private static String normalizeFeedbackVerdict(String value) {
+        String verdict = Optional.ofNullable(value).orElse("").trim().toLowerCase(Locale.ROOT);
+        return "up".equals(verdict) || "down".equals(verdict) ? verdict : "";
+    }
+
+    private static List<Long> feedbackFragmentIds(AnswerFeedbackRequest request) {
+        LinkedHashSet<Long> ids = new LinkedHashSet<>();
+        if (request != null && request.fragmentIds() != null) {
+            request.fragmentIds().stream()
+                .filter(id -> id != null && id > 0)
+                .forEach(ids::add);
+        }
+        if (ids.isEmpty() && request != null && request.fragmentId() != null && request.fragmentId() > 0) {
+            ids.add(request.fragmentId());
+        }
+        return ids.stream().toList();
+    }
+
+    private static String formatTimestamp(Timestamp timestamp) {
+        return timestamp == null ? "" : timestamp.toLocalDateTime().format(TIME_FORMATTER);
+    }
+
     private List<KnowledgeHit> dbHits(String category, String queryText, Integer limit) {
         int limitValue = limitValue(limit);
         List<KnowledgeHit> keywordHits = likeHits(category, queryText, limitValue);
@@ -1850,6 +2011,41 @@ public class AihrSopSeedService {
         return rerankHits(queryText, rrf(textHits, vectorHits(category, queryText, limitValue), limitValue));
     }
 
+    private FeedbackFilterResult filterDownFeedback(String queryText, List<KnowledgeHit> hits) {
+        Set<Long> rejected = downFeedbackFragmentIds(queryText);
+        if (rejected.isEmpty()) {
+            return new FeedbackFilterResult(hits, List.of());
+        }
+        List<KnowledgeHit> filtered = hits.stream()
+            .filter(hit -> hit.fragmentId() == null || !rejected.contains(hit.fragmentId()))
+            .toList();
+        if (filtered.isEmpty()) {
+            return new FeedbackFilterResult(
+                hits,
+                List.of("该问题下命中的片段均曾被点踩，本次保留原结果避免无答案。")
+            );
+        }
+        return new FeedbackFilterResult(filtered, List.of());
+    }
+
+    private Set<Long> downFeedbackFragmentIds(String queryText) {
+        String queryNorm = normalizeFeedbackQuery(queryText);
+        if (isBlank(queryNorm)) {
+            return Set.of();
+        }
+        try {
+            return new LinkedHashSet<>(jdbcTemplate.queryForList("""
+                SELECT fragment_id
+                FROM aihr_knowledge_answer_feedback
+                WHERE tenant_id = ?
+                  AND query_norm = ?
+                  AND verdict = 'down'
+                """, Long.class, TENANT_ID, queryNorm));
+        } catch (DataAccessException ignored) {
+            return Set.of();
+        }
+    }
+
     private List<KnowledgeHit> vectorHits(String category, String queryText, int limit) {
         for (EmbeddingRuntime runtime : embeddingRuntimes()) {
             try {
@@ -1874,7 +2070,8 @@ public class AihrSopSeedService {
 
     private List<KnowledgeHit> fulltextHits(String category, String queryText, int limit) {
         return jdbcTemplate.query("""
-            select coalesce(a.name, i.name) as title,
+            select f.id as fragment_id,
+                   coalesce(a.name, i.name) as title,
                    i.name as category,
                    coalesce(i.description, '') as description,
                    f.doc_id,
@@ -1890,6 +2087,7 @@ public class AihrSopSeedService {
              order by score desc, f.idx asc
              limit ?
             """, (rs, rowNum) -> new KnowledgeHit(
+            rs.getLong("fragment_id"),
             rs.getString("title"),
             rs.getString("category"),
             rs.getString("description"),
@@ -1912,7 +2110,8 @@ public class AihrSopSeedService {
             whereParts.add("f.content like ? escape '\\\\'");
         }
         String sql = """
-            select coalesce(a.name, i.name) as title,
+            select f.id as fragment_id,
+                   coalesce(a.name, i.name) as title,
                    i.name as category,
                    coalesce(i.description, '') as description,
                    f.doc_id,
@@ -1936,6 +2135,7 @@ public class AihrSopSeedService {
         terms.stream().map(AihrSopSeedService::likePattern).forEach(args::add);
         args.add(limit);
         return jdbcTemplate.query(sql, (rs, rowNum) -> new KnowledgeHit(
+            rs.getLong("fragment_id"),
             rs.getString("title"),
             rs.getString("category"),
             rs.getString("description"),
@@ -1948,7 +2148,8 @@ public class AihrSopSeedService {
 
     private Optional<KnowledgeHit> hydrateQdrantHit(VectorMatch match) {
         List<KnowledgeHit> rows = jdbcTemplate.query("""
-            select coalesce(a.name, i.name) as title,
+            select f.id as fragment_id,
+                   coalesce(a.name, i.name) as title,
                    i.name as category,
                    coalesce(i.description, '') as description,
                    f.doc_id,
@@ -1962,6 +2163,7 @@ public class AihrSopSeedService {
                and f.idx = ?
              limit 1
             """, (rs, rowNum) -> new KnowledgeHit(
+            rs.getLong("fragment_id"),
             rs.getString("title"),
             rs.getString("category"),
             rs.getString("description"),
@@ -1999,10 +2201,14 @@ public class AihrSopSeedService {
     }
 
     private SearchResponse responseFromHits(String category, String queryText, List<KnowledgeHit> hits) {
+        return responseFromHits(category, queryText, hits, List.of());
+    }
+
+    private SearchResponse responseFromHits(String category, String queryText, List<KnowledgeHit> hits, List<String> extraCautions) {
         KnowledgeHit first = hits.get(0);
         String responseCategory = isBlank(category) ? first.category() : category;
         List<SnippetResponse> snippets = hits.stream()
-            .map(hit -> new SnippetResponse("第 " + hit.idx() + " 段：" + hit.title(), hit.content()))
+            .map(hit -> new SnippetResponse("第 " + hit.idx() + " 段：" + hit.title(), hit.content(), hit.fragmentId()))
             .toList();
         Map<String, DocResponse> docs = new LinkedHashMap<>();
         for (KnowledgeHit hit : hits) {
@@ -2010,10 +2216,10 @@ public class AihrSopSeedService {
         }
         SearchDigest digest = searchDigest(queryText, hits);
         if (digest == null) {
-            return noEvidenceResponse(queryText, responseCategory);
+            return noEvidenceResponse(queryText, responseCategory, extraCautions);
         }
         if (isNoEvidenceAnswer(digest.answer())) {
-            return noEvidenceResponse(queryText, responseCategory, digest.cautions());
+            return noEvidenceResponse(queryText, responseCategory, appendCautions(digest.cautions(), extraCautions));
         }
         return new SearchResponse(
             queryText,
@@ -2025,7 +2231,7 @@ public class AihrSopSeedService {
             List.of("题 1：请按命中 SOP 复述处理步骤。", "题 2：哪些信息必须留痕并可追溯？"),
             records(),
             digest.keyPoints(),
-            digest.cautions(),
+            appendCautions(digest.cautions(), extraCautions),
             null
         );
     }
@@ -2198,6 +2404,20 @@ public class AihrSopSeedService {
         return List.copyOf(values);
     }
 
+    private static List<String> appendCautions(List<String> base, List<String> extra) {
+        if ((base == null || base.isEmpty()) && (extra == null || extra.isEmpty())) {
+            return List.of();
+        }
+        List<String> values = new ArrayList<>();
+        if (base != null) {
+            values.addAll(base);
+        }
+        if (extra != null) {
+            values.addAll(extra);
+        }
+        return List.copyOf(values);
+    }
+
     private static List<CardStep> jsonCardSteps(JsonNode node) {
         if (!node.isArray()) {
             return List.of();
@@ -3033,7 +3253,10 @@ public class AihrSopSeedService {
     ) {
     }
 
-    private record KnowledgeHit(String title, String category, String description, String docId, String content, int idx, double score) {
+    private record KnowledgeHit(Long fragmentId, String title, String category, String description, String docId, String content, int idx, double score) {
+    }
+
+    private record FeedbackFilterResult(List<KnowledgeHit> hits, List<String> cautions) {
     }
 
     private record KnowledgeConfig(long knowledgeId, int blockSize, int overlap) {
@@ -3147,7 +3370,7 @@ public class AihrSopSeedService {
         }
 
         private KnowledgeHit toHit() {
-            return new KnowledgeHit(hit.title(), hit.category(), hit.description(), hit.docId(), hit.content(), hit.idx(), score);
+            return new KnowledgeHit(hit.fragmentId(), hit.title(), hit.category(), hit.description(), hit.docId(), hit.content(), hit.idx(), score);
         }
     }
 }

backend/script/sql/aihr_practice_mysql8.sql

@@ -219,6 +219,25 @@ CREATE TABLE IF NOT EXISTS `aihr_sop_answer_review` (
   KEY `idx_aihr_sop_answer_review_status` (`tenant_id`, `status`, `create_time`)
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR SOP问答人工评审';
 
+CREATE TABLE IF NOT EXISTS `aihr_knowledge_answer_feedback` (
+  `id` bigint NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `tenant_id` varchar(20) DEFAULT '000000' COMMENT '租户编号',
+  `query_text` varchar(1000) NOT NULL COMMENT '问题原文',
+  `query_norm` varchar(500) NOT NULL COMMENT '规范化问题',
+  `fragment_id` bigint NOT NULL COMMENT '知识片段ID',
+  `verdict` varchar(10) NOT NULL COMMENT '反馈: up/down',
+  `category` varchar(100) DEFAULT NULL COMMENT '知识分类',
+  `position` varchar(80) DEFAULT NULL COMMENT '岗位',
+  `source` varchar(50) DEFAULT 'knowledge_search' COMMENT '来源',
+  `review_status` varchar(30) DEFAULT '待复核' COMMENT '复核状态',
+  `create_time` datetime DEFAULT NULL COMMENT '创建时间',
+  `update_time` datetime DEFAULT NULL COMMENT '更新时间',
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_aihr_answer_feedback_pair` (`tenant_id`, `query_norm`, `fragment_id`),
+  KEY `idx_aihr_answer_feedback_verdict` (`tenant_id`, `query_norm`, `fragment_id`, `verdict`),
+  KEY `idx_aihr_answer_feedback_review` (`tenant_id`, `review_status`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_0900_ai_ci COMMENT='AI HR 知识答案反馈';
+
 INSERT INTO `aihr_practice_scenario`
   (`tenant_id`, `scenario_code`, `scenario_name`, `position`, `scenario_type`, `project_type`, `difficulty`,
    `customer_persona`, `opening_text`, `explicit_need`, `hidden_need`, `irritants`, `delights`, `sop_refs`,

mobile/src/App.vue

@@ -1029,6 +1029,26 @@
             <ol v-if="sopResult.keyPoints?.length" class="digest-points">
               <li v-for="point in sopResult.keyPoints" :key="point">{{ point }}</li>
             </ol>
+            <div class="answer-feedback-actions">
+              <button
+                type="button"
+                aria-label="这条答案有帮助"
+                :class="{ active: sopFeedbackVerdict === 'up' }"
+                :disabled="sopFeedbackSubmitting || !!sopFeedbackVerdict"
+                @click="submitSopFeedback('up')"
+              >
+                👍
+              </button>
+              <button
+                type="button"
+                aria-label="这条答案不准确"
+                :class="{ active: sopFeedbackVerdict === 'down' }"
+                :disabled="sopFeedbackSubmitting || !!sopFeedbackVerdict"
+                @click="submitSopFeedback('down')"
+              >
+                👎
+              </button>
+            </div>
             <div v-if="sopResult.cautions?.length" class="digest-cautions">
               <p v-for="item in sopResult.cautions" :key="item">⚠ {{ item }}</p>
             </div>
@@ -1449,6 +1469,7 @@ interface KnowledgeDoc {
 interface KnowledgeSnippet {
   title: string;
   text: string;
+  fragmentId?: number;
 }
 
 interface KnowledgeRecord {
@@ -1473,6 +1494,8 @@ interface KnowledgeSearchResponse {
   cautions?: string[];
 }
 
+type AnswerFeedbackVerdict = 'up' | 'down';
+
 interface SummaryCardStep {
   label: string;
   desc: string;
@@ -1764,6 +1787,8 @@ const sopQuery = ref('');
 const sopResult = ref<KnowledgeSearchResponse | null>(null);
 const sopLoading = ref(false);
 const sopMessage = ref('');
+const sopFeedbackVerdict = ref<AnswerFeedbackVerdict | ''>('');
+const sopFeedbackSubmitting = ref(false);
 const sopRecording = ref(false);
 const sopAsrBusy = ref(false);
 const sopUseAudioFileFallback = ref(false);
@@ -1805,6 +1830,14 @@ let sopAutoSearchAfterTranscribe = false;
 let mentorScrollRaf = 0;
 let mentorScrollListening = false;
 
+const showToast = (message: string) => {
+  toastMessage.value = message;
+  if (toastTimer) window.clearTimeout(toastTimer);
+  toastTimer = window.setTimeout(() => {
+    toastMessage.value = '';
+  }, 2200);
+};
+
 const mentorImageSrc = `${import.meta.env.BASE_URL}mentor.png`;
 const roleAvatarSrc = computed(() => {
   if (roleKey.value === 'candidate') return `${import.meta.env.BASE_URL}candidate-avatar.png`;
@@ -2123,6 +2156,8 @@ const openSopPanel = () => {
   sopQuery.value = '';
   sopResult.value = null;
   sopMessage.value = '';
+  sopFeedbackVerdict.value = '';
+  sopFeedbackSubmitting.value = false;
   summaryCard.value = null;
   summaryCardMessage.value = '';
   summaryCardOpen.value = false;
@@ -2401,6 +2436,8 @@ const searchSopKnowledge = async () => {
   sopLoading.value = true;
   sopMessage.value = '';
   sopResult.value = null;
+  sopFeedbackVerdict.value = '';
+  sopFeedbackSubmitting.value = false;
   sopSnippetsOpen.value = false;
   expandedSnippets.value = new Set();
   summaryCard.value = null;
@@ -2431,6 +2468,42 @@ const searchSopKnowledge = async () => {
   }
 };
 
+const submitSopFeedback = async (verdict: AnswerFeedbackVerdict) => {
+  if (sopFeedbackSubmitting.value || sopFeedbackVerdict.value || !sopResult.value) return;
+  const fragmentIds = Array.from(new Set(
+    (sopResult.value.snippets || [])
+      .map((item) => item.fragmentId)
+      .filter((id): id is number => typeof id === 'number' && id > 0)
+  ));
+  if (!fragmentIds.length) {
+    showToast('暂无可反馈依据');
+    return;
+  }
+  sopFeedbackSubmitting.value = true;
+  try {
+    await readApi<{ saved: number }>(
+      await fetch('/dev-api/api/knowledge/answer-feedback', {
+        method: 'POST',
+        headers: apiHeaders(),
+        body: JSON.stringify({
+          queryText: sopResult.value.queryText || sopQuery.value,
+          fragmentIds,
+          verdict,
+          category: sopResult.value.category || 'sop',
+          position: '生活顾问',
+          source: 'mobile_sop'
+        })
+      })
+    );
+    sopFeedbackVerdict.value = verdict;
+    showToast(verdict === 'down' ? '已记录,该答案将进入复核' : '感谢反馈');
+  } catch (error) {
+    showToast(error instanceof Error ? error.message : '反馈提交失败');
+  } finally {
+    sopFeedbackSubmitting.value = false;
+  }
+};
+
 const askMentorChip = (query: string) => {
   openSopPanel();
   sopQuery.value = query;
@@ -7170,6 +7243,33 @@ p {
   line-height: 1.5;
 }
 
+.answer-feedback-actions {
+  margin-top: 10px;
+  display: flex;
+  gap: 8px;
+}
+
+.answer-feedback-actions button {
+  width: 40px;
+  height: 40px;
+  border: 1px solid rgba(46, 107, 230, 0.18);
+  border-radius: 12px;
+  background: #ffffff;
+  font-size: 18px;
+  line-height: 1;
+  transition: var(--transition-spring-fast);
+}
+
+.answer-feedback-actions button.active {
+  border-color: rgba(46, 107, 230, 0.55);
+  background: rgba(46, 107, 230, 0.12);
+}
+
+.answer-feedback-actions button:disabled {
+  opacity: 0.68;
+  transform: none;
+}
+
 .digest-cautions {
   margin-top: 10px;
   padding: 8px 10px;