From 0a30fe7034815f00285fa56179d31d3b4097ea70 Mon Sep 17 00:00:00 2001
From: let5sne <let5sne@gmail.com>
Date: Tue, 14 Jul 2026 23:04:23 +0800
Subject: [PATCH] feat(aihr): align BRD scenarios and SOP seed content

---
 backend/script/sql/aihr_knowledge_mysql8.sql  | 16 +++-
 backend/script/sql/aihr_practice_mysql8.sql   | 10 ++-
 .../aihr_20260714_brd_sop_seed_mysql8.sql     | 34 +++++++++
 ...20260714_practice_brd_scenarios_mysql8.sql | 73 +++++++++++++++++++
 docs/BRD_IMPLEMENTATION_AUDIT.md              |  2 +
 scripts/demo-check.sh                         |  6 +-
 scripts/tests/aihr-knowledge-brd-sop.test.sh  | 34 +++++++++
 .../tests/aihr-practice-brd-scenarios.test.sh | 35 +++++++++
 8 files changed, 205 insertions(+), 5 deletions(-)
 create mode 100644 backend/script/sql/update/aihr_20260714_brd_sop_seed_mysql8.sql
 create mode 100644 backend/script/sql/update/aihr_20260714_practice_brd_scenarios_mysql8.sql
 create mode 100644 scripts/tests/aihr-knowledge-brd-sop.test.sh
 create mode 100644 scripts/tests/aihr-practice-brd-scenarios.test.sh

diff --git a/backend/script/sql/aihr_knowledge_mysql8.sql b/backend/script/sql/aihr_knowledge_mysql8.sql
index 25217ef4..4dfa9748 100644
--- a/backend/script/sql/aihr_knowledge_mysql8.sql
+++ b/backend/script/sql/aihr_knowledge_mysql8.sql
@@ -93,7 +93,9 @@ INSERT INTO `aihr_knowledge_info`
 VALUES
   (1001, '000000', '投诉处理 SOP', '业主投诉的接待、记录、派单、反馈和闭环确认。', '\n\n', 120, 5, 0.5, 800, NULL, NULL, 1, 1.0, '回答必须引用投诉处理 SOP 片段，不得编造未命中的金额、责任和时限。', NOW(), NOW(), 'seed:sop'),
   (1002, '000000', '催缴沟通 SOP', '缴费提醒、费用争议回应、服务问题承接。', '\n\n', 120, 5, 0.5, 800, NULL, NULL, 1, 1.0, '回答必须区分服务整改与费用义务。', NOW(), NOW(), 'seed:sop'),
-  (1003, '000000', '报修跟进 SOP', '报修接单、派工、现场反馈、复核关闭。', '\n\n', 120, 5, 0.5, 800, NULL, NULL, 1, 1.0, '回答必须给出明确节点和责任人。', NOW(), NOW(), 'seed:sop')
+  (1003, '000000', '报修跟进 SOP', '报修接单、派工、现场反馈、复核关闭。', '\n\n', 120, 5, 0.5, 800, NULL, NULL, 1, 1.0, '回答必须给出明确节点和责任人。', NOW(), NOW(), 'seed:sop'),
+  (1201, '000000', '增值服务需求识别 SOP', '基于业主真实需求介绍增值服务，明确适用范围、价格和取消规则。', '\n\n', 120, 5, 0.5, 800, NULL, NULL, 1, 1.0, '只能基于已确认的服务目录和价目口径回答，不得编造优惠或效果承诺。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (1202, '000000', '日常服务回访 SOP', '服务完成后的满意度确认、遗留问题记录、责任人和回访节点。', '\n\n', 120, 5, 0.5, 800, NULL, NULL, 1, 1.0, '已完成不等于已闭环，回答必须包含满意度确认、责任人和下一次回访节点。', NOW(), NOW(), 'seed:sop:brd-supplement')
 ON DUPLICATE KEY UPDATE
   `description` = VALUES(`description`),
   `system_prompt` = VALUES(`system_prompt`),
@@ -104,7 +106,9 @@ INSERT INTO `aihr_knowledge_attach`
 VALUES
   (1001, '000000', 1001, 'sop_complaint_v1', '投诉处理 SOP v1.0', 'sop', 2, NOW(), NOW(), 'owner:品质组'),
   (1002, '000000', 1002, 'sop_payment_v1', '催缴沟通 SOP v1.0', 'sop', 2, NOW(), NOW(), 'owner:财务组'),
-  (1003, '000000', 1003, 'sop_repair_v1', '报修跟进 SOP v1.0', 'sop', 2, NOW(), NOW(), 'owner:工程组')
+  (1003, '000000', 1003, 'sop_repair_v1', '报修跟进 SOP v1.0', 'sop', 2, NOW(), NOW(), 'owner:工程组'),
+  (1201, '000000', 1201, 'sop_service_promotion_v1', '增值服务需求识别 SOP v1.0', 'sop', 2, NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (1202, '000000', 1202, 'sop_daily_service_v1', '日常服务回访 SOP v1.0', 'sop', 2, NOW(), NOW(), 'seed:sop:brd-supplement')
 ON DUPLICATE KEY UPDATE
   `status` = VALUES(`status`),
   `update_time` = NOW();
@@ -120,7 +124,13 @@ VALUES
   (100203, '000000', 1002, 3, 'sop_payment_v1', '对服务整改事项设置跟进责任人，并在约定时间内反馈处理进度。', NOW(), NOW(), 'seed:sop'),
   (100301, '000000', 1003, 1, 'sop_repair_v1', '报修超时跟进前，必须确认工单编号、责任班组、当前状态和超时原因。', NOW(), NOW(), 'seed:sop'),
   (100302, '000000', 1003, 2, 'sop_repair_v1', '向业主同步下一次反馈或到场时间，避免只说尽快处理。', NOW(), NOW(), 'seed:sop'),
-  (100303, '000000', 1003, 3, 'sop_repair_v1', '维修完成后需向业主确认处理效果，再补充关闭证据并关闭工单。', NOW(), NOW(), 'seed:sop')
+  (100303, '000000', 1003, 3, 'sop_repair_v1', '维修完成后需向业主确认处理效果，再补充关闭证据并关闭工单。', NOW(), NOW(), 'seed:sop'),
+  (120101, '000000', 1201, 1, 'sop_service_promotion_v1', '介绍增值服务前，先确认业主的家庭场景、实际需求、预算和期望结果，不直接罗列产品。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120102, '000000', 1201, 2, 'sop_service_promotion_v1', '服务介绍必须说明适用范围、正式价目、办理路径和取消规则；未确认的信息不得口头承诺。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120103, '000000', 1201, 3, 'sop_service_promotion_v1', '业主暂不需要时应记录需求和后续咨询方式，不以夸大效果、强行推销或虚构优惠促成转化。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120201, '000000', 1202, 1, 'sop_daily_service_v1', '服务完成后要确认业主是否满意、是否还有遗留问题，并记录新的服务需求。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120202, '000000', 1202, 2, 'sop_daily_service_v1', '对未解决事项明确责任人、下一次反馈时间和记录方式，不能只说已经处理。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120203, '000000', 1202, 3, 'sop_daily_service_v1', '回访结束后更新服务记录；业主再次反馈时，应能沿用既有记录继续处理，避免重复询问。', NOW(), NOW(), 'seed:sop:brd-supplement')
 ON DUPLICATE KEY UPDATE
   `content` = VALUES(`content`),
   `update_time` = NOW();
diff --git a/backend/script/sql/aihr_practice_mysql8.sql b/backend/script/sql/aihr_practice_mysql8.sql
index b2558d7f..a40e05c7 100644
--- a/backend/script/sql/aihr_practice_mysql8.sql
+++ b/backend/script/sql/aihr_practice_mysql8.sql
@@ -341,7 +341,15 @@ VALUES
 ('000000', 'emergency-security', '陌生人尾随求助', '生活顾问', '突发求助', '住宅', 3,
  '夜间回家、感到被尾随、需要安全协助的业主', '我刚进小区感觉有人跟着我，你们保安在哪里？', '安全求助', '希望马上获得陪同和安全确认', '要求业主自己确认、轻描淡写、泄露巡逻盲区', '先确认位置、安排安保、保持通话或引导到安全点', '安全巡逻SOP;突发求助SOP',
  '确认实时位置，安排安保接应，引导到明亮公共区域并保留记录', '提示不要透露安防盲区', '训练夜间安全求助的接警式沟通。', '张三', 54, 82,
- '[{"customer":"我刚进小区感觉有人跟着我，你们保安在哪里？","coachHint":"先确认当前位置和是否安全，安排安保接应。","emotion":86,"trust":62},{"customer":"我要不要直接回家？","coachHint":"引导到明亮公共区域或岗亭，保持联系。","emotion":76,"trust":82}]', 1, 120, NOW(), NOW())
+ '[{"customer":"我刚进小区感觉有人跟着我，你们保安在哪里？","coachHint":"先确认当前位置和是否安全，安排安保接应。","emotion":86,"trust":62},{"customer":"我要不要直接回家？","coachHint":"引导到明亮公共区域或岗亭，保持联系。","emotion":76,"trust":82}]', 1, 120, NOW(), NOW()),
+('000000', 'service-promotion-needs', '增值服务需求识别与推介', '生活顾问', '服务推介/增值', '住宅', 2,
+ '关注生活品质、但对营销话术敏感的业主', '最近家里老人要长期出门，社区有没有更方便的生活服务？', '识别真实需求并介绍适配的增值服务', '希望得到有用建议而不是被强行推销', '不问需求就罗列产品、夸大承诺、把推介当成收费催促', '先确认家庭场景和预算，再介绍适配服务并说明价格与取消规则', '增值服务推介SOP;客户需求识别SOP',
+ '先提问确认需求，再说明服务适用范围、价格口径和后续咨询路径', '提示不得编造优惠、效果或未确认的服务承诺', '训练生活顾问在真实需求基础上完成合规的增值服务介绍。', '张三', 63, 84,
+ '[{"customer":"我不喜欢被推销，你先说这个服务到底能解决什么问题。","coachHint":"先复述业主需求，再说明适用场景，不要直接报一串产品。","emotion":68,"trust":72},{"customer":"那具体多少钱？可以随时取消吗？","coachHint":"金额和取消规则必须以正式价目与合同口径为准，不能现场编造。","emotion":58,"trust":84}]', 1, 130, NOW(), NOW()),
+('000000', 'daily-service-followup', '日常服务主动回访', '生活顾问', '日常服务', '住宅', 1,
+ '刚办理过服务、希望有人持续跟进的业主', '上次你们帮我处理完了，我想知道后面还会有人跟进吗？', '完成日常服务回访与问题闭环', '希望被持续关注，避免问题处理后无人回应', '只说已经完成、不给回访节点、不记录新的服务需求', '确认结果是否满足、记录新问题、约定回访节点并留下服务记录', '日常服务回访SOP;服务闭环SOP',
+ '确认满意度和遗留问题，明确责任人、回访时间和记录方式', '提示已完成不等于已闭环，必须确认业主感受和后续动作', '训练生活顾问把一次性服务延伸为有记录、有节点的日常回访。', '张三', 66, 85,
+ '[{"customer":"事情是处理了，但我不知道以后有问题找谁。","coachHint":"确认当前结果和遗留问题，给出明确联系人和回访节点。","emotion":62,"trust":74},{"customer":"那你们会记下来吗？别下次又要从头说。","coachHint":"说明服务记录和后续跟进方式，避免只做口头承诺。","emotion":54,"trust":85}]', 1, 140, NOW(), NOW())
 ON DUPLICATE KEY UPDATE
   `scenario_name` = VALUES(`scenario_name`),
   `position` = VALUES(`position`),
diff --git a/backend/script/sql/update/aihr_20260714_brd_sop_seed_mysql8.sql b/backend/script/sql/update/aihr_20260714_brd_sop_seed_mysql8.sql
new file mode 100644
index 00000000..fe910757
--- /dev/null
+++ b/backend/script/sql/update/aihr_20260714_brd_sop_seed_mysql8.sql
@@ -0,0 +1,34 @@
+-- AIHR BRD 住宅 SOP 补充迁移（MySQL 8.x）
+-- 补齐服务推介与日常服务两类可检索 SOP；不写入正式评审数据，可重复执行。
+
+INSERT INTO `aihr_knowledge_info`
+  (`id`, `tenant_id`, `name`, `description`, `separator`, `overlap_char`, `retrieve_limit`, `similarity_threshold`, `text_block_size`, `vector_model`, `embedding_model`, `enable_hybrid`, `hybrid_alpha`, `system_prompt`, `create_time`, `update_time`, `remark`)
+VALUES
+  (1201, '000000', '增值服务需求识别 SOP', '基于业主真实需求介绍增值服务，明确适用范围、价格和取消规则。', '\n\n', 120, 5, 0.5, 800, NULL, NULL, 1, 1.0, '只能基于已确认的服务目录和价目口径回答，不得编造优惠或效果承诺。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (1202, '000000', '日常服务回访 SOP', '服务完成后的满意度确认、遗留问题记录、责任人和回访节点。', '\n\n', 120, 5, 0.5, 800, NULL, NULL, 1, 1.0, '已完成不等于已闭环，回答必须包含满意度确认、责任人和下一次回访节点。', NOW(), NOW(), 'seed:sop:brd-supplement')
+ON DUPLICATE KEY UPDATE
+  `description` = VALUES(`description`),
+  `system_prompt` = VALUES(`system_prompt`),
+  `update_time` = NOW();
+
+INSERT INTO `aihr_knowledge_attach`
+  (`id`, `tenant_id`, `knowledge_id`, `doc_id`, `name`, `type`, `status`, `create_time`, `update_time`, `remark`)
+VALUES
+  (1201, '000000', 1201, 'sop_service_promotion_v1', '增值服务需求识别 SOP v1.0', 'sop', 2, NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (1202, '000000', 1202, 'sop_daily_service_v1', '日常服务回访 SOP v1.0', 'sop', 2, NOW(), NOW(), 'seed:sop:brd-supplement')
+ON DUPLICATE KEY UPDATE
+  `status` = VALUES(`status`),
+  `update_time` = NOW();
+
+INSERT INTO `aihr_knowledge_fragment`
+  (`id`, `tenant_id`, `knowledge_id`, `idx`, `doc_id`, `content`, `create_time`, `update_time`, `remark`)
+VALUES
+  (120101, '000000', 1201, 1, 'sop_service_promotion_v1', '介绍增值服务前，先确认业主的家庭场景、实际需求、预算和期望结果，不直接罗列产品。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120102, '000000', 1201, 2, 'sop_service_promotion_v1', '服务介绍必须说明适用范围、正式价目、办理路径和取消规则；未确认的信息不得口头承诺。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120103, '000000', 1201, 3, 'sop_service_promotion_v1', '业主暂不需要时应记录需求和后续咨询方式，不以夸大效果、强行推销或虚构优惠促成转化。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120201, '000000', 1202, 1, 'sop_daily_service_v1', '服务完成后要确认业主是否满意、是否还有遗留问题，并记录新的服务需求。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120202, '000000', 1202, 2, 'sop_daily_service_v1', '对未解决事项明确责任人、下一次反馈时间和记录方式，不能只说已经处理。', NOW(), NOW(), 'seed:sop:brd-supplement'),
+  (120203, '000000', 1202, 3, 'sop_daily_service_v1', '回访结束后更新服务记录；业主再次反馈时，应能沿用既有记录继续处理，避免重复询问。', NOW(), NOW(), 'seed:sop:brd-supplement')
+ON DUPLICATE KEY UPDATE
+  `content` = VALUES(`content`),
+  `update_time` = NOW();
diff --git a/backend/script/sql/update/aihr_20260714_practice_brd_scenarios_mysql8.sql b/backend/script/sql/update/aihr_20260714_practice_brd_scenarios_mysql8.sql
new file mode 100644
index 00000000..95a91bb2
--- /dev/null
+++ b/backend/script/sql/update/aihr_20260714_practice_brd_scenarios_mysql8.sql
@@ -0,0 +1,73 @@
+-- AIHR BRD 补充场景迁移（MySQL 8.x）
+-- 补齐 BRD 4.3.4 的服务推介与日常服务场景；不写入正式试点训练、校准或评审数据，可重复执行。
+
+INSERT INTO `aihr_practice_scenario`
+  (`tenant_id`, `scenario_code`, `scenario_name`, `position`, `scenario_type`, `project_type`, `difficulty`,
+   `customer_persona`, `opening_text`, `explicit_need`, `hidden_need`, `irritants`, `delights`, `sop_refs`,
+   `success_criteria`, `strategy`, `goal`, `trainee_name`, `trust_start`, `trust_end`, `rounds_json`, `enabled`, `sort_order`, `create_time`, `update_time`)
+VALUES
+('000000', 'service-promotion-needs', '增值服务需求识别与推介', '生活顾问', '服务推介/增值', '住宅', 2,
+ '关注生活品质、但对营销话术敏感的业主', '最近家里老人要长期出门，社区有没有更方便的生活服务？', '识别真实需求并介绍适配的增值服务', '希望得到有用建议而不是被强行推销', '不问需求就罗列产品、夸大承诺、把推介当成收费催促', '先确认家庭场景和预算，再介绍适配服务并说明价格与取消规则', '增值服务推介SOP;客户需求识别SOP',
+ '先提问确认需求，再说明服务适用范围、价格口径和后续咨询路径', '提示不得编造优惠、效果或未确认的服务承诺', '训练生活顾问在真实需求基础上完成合规的增值服务介绍。', '张三', 63, 84,
+ '[{"customer":"我不喜欢被推销，你先说这个服务到底能解决什么问题。","coachHint":"先复述业主需求，再说明适用场景，不要直接报一串产品。","emotion":68,"trust":72},{"customer":"那具体多少钱？可以随时取消吗？","coachHint":"金额和取消规则必须以正式价目与合同口径为准，不能现场编造。","emotion":58,"trust":84}]', 1, 130, NOW(), NOW()),
+('000000', 'daily-service-followup', '日常服务主动回访', '生活顾问', '日常服务', '住宅', 1,
+ '刚办理过服务、希望有人持续跟进的业主', '上次你们帮我处理完了，我想知道后面还会有人跟进吗？', '完成日常服务回访与问题闭环', '希望被持续关注，避免问题处理后无人回应', '只说已经完成、不给回访节点、不记录新的服务需求', '确认结果是否满足、记录新问题、约定回访节点并留下服务记录', '日常服务回访SOP;服务闭环SOP',
+ '确认满意度和遗留问题，明确责任人、回访时间和记录方式', '提示已完成不等于已闭环，必须确认业主感受和后续动作', '训练生活顾问把一次性服务延伸为有记录、有节点的日常回访。', '张三', 66, 85,
+ '[{"customer":"事情是处理了，但我不知道以后有问题找谁。","coachHint":"确认当前结果和遗留问题，给出明确联系人和回访节点。","emotion":62,"trust":74},{"customer":"那你们会记下来吗？别下次又要从头说。","coachHint":"说明服务记录和后续跟进方式，避免只做口头承诺。","emotion":54,"trust":85}]', 1, 140, NOW(), NOW())
+ON DUPLICATE KEY UPDATE
+  `scenario_name` = VALUES(`scenario_name`),
+  `position` = VALUES(`position`),
+  `scenario_type` = VALUES(`scenario_type`),
+  `project_type` = VALUES(`project_type`),
+  `difficulty` = VALUES(`difficulty`),
+  `customer_persona` = VALUES(`customer_persona`),
+  `opening_text` = VALUES(`opening_text`),
+  `explicit_need` = VALUES(`explicit_need`),
+  `hidden_need` = VALUES(`hidden_need`),
+  `irritants` = VALUES(`irritants`),
+  `delights` = VALUES(`delights`),
+  `sop_refs` = VALUES(`sop_refs`),
+  `success_criteria` = VALUES(`success_criteria`),
+  `strategy` = VALUES(`strategy`),
+  `goal` = VALUES(`goal`),
+  `trainee_name` = VALUES(`trainee_name`),
+  `trust_start` = VALUES(`trust_start`),
+  `trust_end` = VALUES(`trust_end`),
+  `rounds_json` = VALUES(`rounds_json`),
+  `enabled` = VALUES(`enabled`),
+  `sort_order` = VALUES(`sort_order`),
+  `update_time` = VALUES(`update_time`);
+
+INSERT INTO `aihr_practice_rubric`
+  (`tenant_id`, `rubric_code`, `scenario_code`, `rubric_name`, `version`, `enabled`, `description`, `create_time`, `update_time`)
+SELECT `tenant_id`, CONCAT('rubric-', `scenario_code`), `scenario_code`, CONCAT(`scenario_name`, ' Rubric'),
+       'v1', 1, '生活顾问试点五维评分标准', NOW(), NOW()
+FROM `aihr_practice_scenario`
+WHERE `tenant_id` = '000000'
+  AND `scenario_code` IN ('service-promotion-needs', 'daily-service-followup')
+ON DUPLICATE KEY UPDATE
+  `rubric_name` = VALUES(`rubric_name`),
+  `scenario_code` = VALUES(`scenario_code`),
+  `enabled` = VALUES(`enabled`),
+  `description` = VALUES(`description`),
+  `update_time` = VALUES(`update_time`);
+
+INSERT INTO `aihr_practice_rubric_dimension`
+  (`tenant_id`, `rubric_code`, `dimension_code`, `dimension_name`, `weight`, `description`, `sort_order`, `create_time`, `update_time`)
+SELECT r.`tenant_id`, r.`rubric_code`, d.`dimension_code`, d.`dimension_name`, d.`weight`, d.`description`, d.`sort_order`, NOW(), NOW()
+FROM `aihr_practice_rubric` r
+JOIN (
+  SELECT 'task_completion' AS `dimension_code`, '任务完成度' AS `dimension_name`, 0.40 AS `weight`, '问题解决有效性、服务闭环率、SOP关键点执行率' AS `description`, 10 AS `sort_order`
+  UNION ALL SELECT 'standardization', '话术规范性', 0.25, '流程完整性、沟通合规、用语专业度', 20
+  UNION ALL SELECT 'emotion', '情绪管理能力', 0.20, '共情、语速语气控制、业主情绪引导安抚有效性', 30
+  UNION ALL SELECT 'response_timeliness', '响应时效', 0.10, '首响时长、处理周期、跟进频率', 40
+  UNION ALL SELECT 'marketing', '增值转化潜力', 0.05, '需求识别、服务介绍时机与合规表达', 50
+) d
+WHERE r.`tenant_id` = '000000'
+  AND r.`scenario_code` IN ('service-promotion-needs', 'daily-service-followup')
+ON DUPLICATE KEY UPDATE
+  `dimension_name` = VALUES(`dimension_name`),
+  `weight` = VALUES(`weight`),
+  `description` = VALUES(`description`),
+  `sort_order` = VALUES(`sort_order`),
+  `update_time` = VALUES(`update_time`);
diff --git a/docs/BRD_IMPLEMENTATION_AUDIT.md b/docs/BRD_IMPLEMENTATION_AUDIT.md
index 7d52e8cd..b557ca2e 100644
--- a/docs/BRD_IMPLEMENTATION_AUDIT.md
+++ b/docs/BRD_IMPLEMENTATION_AUDIT.md
@@ -361,3 +361,5 @@
 - 2026-07-14 BRD G3 Qdrant 共享 collection 隔离修复：重建单租户向量索引此前会删除整个共享 Qdrant collection，并用全局点数与当前租户 MySQL 数量比较；现改为按当前租户 payload filter 删除和统计点数，保留其他租户向量。新增回归契约与 `demo-check` marker；未修改业务数据或生产环境。
 - 2026-07-14 BRD G3 AI 面试内存会话租户隔离修复：候选人面试进行中的内存会话此前只按 `sessionId` 全局缓存，系统用户在已知会话 ID 时可能把其他租户会话带入当前租户完成并落库，候选人存在性判断也可能跨租户命中；现为内存会话保存创建租户，在回答、完成和候选人存在性判断时校验当前租户，并补源码回归断言与 `demo-check` marker；未修改业务数据或生产环境。
 - 2026-07-14 BRD G3 录音资源租户归属显式校验：系统用户读取训练录音此前仅检查 `superadmin/hr_operator` 角色，随后依赖通用 OSS 服务的隐式租户过滤；现额外要求 `aihr_practice_audio` 在当前租户存在对应 `oss_id`，再进入通用下载服务，避免跨租户对象 ID 被误读。新增服务路径、控制器回归断言与 `demo-check` marker；未修改业务数据或生产环境。
+- 2026-07-14 BRD 4.3.4 场景覆盖补齐：原生活顾问 12 条 seed 只有投诉、催费、报修、突发求助，缺少 BRD 明确要求的服务推介/增值与日常服务；现新增 `service-promotion-needs`、`daily-service-followup` 两条补充场景及五维 Rubric，保留原 12 条核心场景不变。提供幂等迁移 `aihr_20260714_practice_brd_scenarios_mysql8.sql` 和临时库回归脚本；该内容属于待业务复核的初始化素材，不等同于正式试点样本。
+- 2026-07-14 BRD 4.7 住宅 SOP 内容补齐：原知识库只有 3 份已解析住宅 SOP；现新增增值服务需求识别、日常服务回访两份 SOP 及各 3 个检索片段，reset SQL 与版本化迁移同步，临时库连续执行两次保持幂等。严格门禁已从 `sop_docs=3/5` 推进到 `5/5`；案例库、正式组织身份和正式试点证据仍未完成。
diff --git a/scripts/demo-check.sh b/scripts/demo-check.sh
index 2842abf3..e13fece9 100755
--- a/scripts/demo-check.sh
+++ b/scripts/demo-check.sh
@@ -497,7 +497,7 @@ contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service
 contains frontend/src/api/aihr/practice.ts "/api/train/practice/start"
 contains frontend/src/api/aihr/practice.ts "/api/aihr/prompt-templates"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java "/api/train/practice"
-contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java "practiceSeedService.turn(request, currentAppUsername())"
+contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java "practiceSeedService.turn(request, currentAppUsername(), currentAppUserId())"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/controller/AihrPracticeController.java "practiceSeedService.finish(request, currentAppUsername())"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "训练会话不存在或无权访问"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "finished_time IS NOT NULL"
@@ -529,6 +529,10 @@ contains mobile-uni/src/pages/user/learning/index.vue "mistakeFilters"
 contains mobile-uni/src/pages/user/profile/index.vue "AI训练综合分仅作训练参考"
 contains backend/ruoyi-modules/ruoyi-aihr/src/main/java/org/dromara/aihr/service/AihrPracticeSeedService.java "aihr_practice_session"
 contains backend/script/sql/aihr_practice_mysql8.sql "aihr_practice_scenario"
+contains backend/script/sql/update/aihr_20260714_practice_brd_scenarios_mysql8.sql "service-promotion-needs"
+contains backend/script/sql/update/aihr_20260714_practice_brd_scenarios_mysql8.sql "daily-service-followup"
+contains backend/script/sql/update/aihr_20260714_brd_sop_seed_mysql8.sql "sop_service_promotion_v1"
+contains backend/script/sql/update/aihr_20260714_brd_sop_seed_mysql8.sql "sop_daily_service_v1"
 contains backend/script/sql/aihr_practice_mysql8.sql "aihr_prompt_template"
 contains backend/script/sql/aihr_practice_mysql8.sql "summary_card"
 contains frontend/src/views/train/practice.vue "训练前预习卡"
diff --git a/scripts/tests/aihr-knowledge-brd-sop.test.sh b/scripts/tests/aihr-knowledge-brd-sop.test.sh
new file mode 100644
index 00000000..ec3ab94b
--- /dev/null
+++ b/scripts/tests/aihr-knowledge-brd-sop.test.sh
@@ -0,0 +1,34 @@
+#!/usr/bin/env bash
+set -euo pipefail
+
+if ! command -v docker >/dev/null || ! docker ps --format '{{.Names}}' | grep -qx 'wygj-mysql'; then
+  echo "SKIP: AIHR BRD SOP migration test requires wygj-mysql"
+  exit 0
+fi
+
+ROOT_DIR="$(cd "$(dirname "${BASH_SOURCE[0]}")/../.." && pwd)"
+MYSQL_CONTAINER="wygj-mysql"
+DB="wygj_aihr_brd_sop_test_$$"
+
+mysql() {
+  docker exec -i "$MYSQL_CONTAINER" mysql -uroot -proot --default-character-set=utf8mb4 "$@"
+}
+
+cleanup() {
+  mysql -e "DROP DATABASE IF EXISTS \`$DB\`;" >/dev/null 2>&1 || true
+}
+trap cleanup EXIT
+
+mysql -e "CREATE DATABASE \`$DB\` CHARACTER SET utf8mb4 COLLATE utf8mb4_0900_ai_ci;"
+mysql "$DB" < "$ROOT_DIR/backend/script/sql/aihr_knowledge_mysql8.sql"
+mysql "$DB" < "$ROOT_DIR/backend/script/sql/update/aihr_20260714_brd_sop_seed_mysql8.sql"
+mysql "$DB" < "$ROOT_DIR/backend/script/sql/update/aihr_20260714_brd_sop_seed_mysql8.sql"
+
+counts="$(mysql "$DB" -N -B -e "
+  SELECT
+    (SELECT COUNT(*) FROM aihr_knowledge_attach WHERE type='sop' AND status=2),
+    (SELECT COUNT(*) FROM aihr_knowledge_fragment WHERE doc_id IN ('sop_service_promotion_v1', 'sop_daily_service_v1'));
+")"
+test "$counts" = $'5\t6'
+
+echo "PASS: AIHR BRD SOP migration is idempotent"
diff --git a/scripts/tests/aihr-practice-brd-scenarios.test.sh b/scripts/tests/aihr-practice-brd-scenarios.test.sh
new file mode 100644
index 00000000..949a16da
--- /dev/null
+++ b/scripts/tests/aihr-practice-brd-scenarios.test.sh
@@ -0,0 +1,35 @@
+#!/usr/bin/env bash
+set -euo pipefail
+
+if ! command -v docker >/dev/null || ! docker ps --format '{{.Names}}' | grep -qx 'wygj-mysql'; then
+  echo "SKIP: AIHR BRD scenario migration test requires wygj-mysql"
+  exit 0
+fi
+
+ROOT_DIR="$(cd "$(dirname "${BASH_SOURCE[0]}")/../.." && pwd)"
+MYSQL_CONTAINER="wygj-mysql"
+DB="wygj_aihr_brd_scenario_test_$$"
+
+mysql() {
+  docker exec -i "$MYSQL_CONTAINER" mysql -uroot -proot --default-character-set=utf8mb4 "$@"
+}
+
+cleanup() {
+  mysql -e "DROP DATABASE IF EXISTS \`$DB\`;" >/dev/null 2>&1 || true
+}
+trap cleanup EXIT
+
+mysql -e "CREATE DATABASE \`$DB\` CHARACTER SET utf8mb4 COLLATE utf8mb4_0900_ai_ci;"
+mysql "$DB" < "$ROOT_DIR/backend/script/sql/aihr_practice_mysql8.sql"
+mysql "$DB" < "$ROOT_DIR/backend/script/sql/update/aihr_20260714_practice_brd_scenarios_mysql8.sql"
+mysql "$DB" < "$ROOT_DIR/backend/script/sql/update/aihr_20260714_practice_brd_scenarios_mysql8.sql"
+
+counts="$(mysql "$DB" -N -B -e "
+  SELECT
+    (SELECT COUNT(*) FROM aihr_practice_scenario WHERE scenario_code IN ('service-promotion-needs', 'daily-service-followup')),
+    (SELECT COUNT(*) FROM aihr_practice_rubric WHERE scenario_code IN ('service-promotion-needs', 'daily-service-followup')),
+    (SELECT COUNT(*) FROM aihr_practice_rubric_dimension WHERE rubric_code IN ('rubric-service-promotion-needs', 'rubric-daily-service-followup'));
+")"
+test "$counts" = $'2\t2\t10'
+
+echo "PASS: AIHR BRD practice scenarios migration is idempotent"